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PRINCIPAL RESPONSIBILITIES :
1. Inbound/Outbound Call Handling
2. Email/Ticket Handling
3. Escalation Handling
4 Data handling/managing
CRITICAL SKILLS REQUIRED :
1. Good listening skills
2. Good problem solving skills
3. Good English written skills
4. Good learning abilities
5. Good spoken English/Hindi skills
Good MS Excel & MS Word skills


· What you’ll be doing:
Architecting and delivering mid to large scale Enterprise Applications on Microsoft Platform.
· Recommending and participating in activities related to the design, development and maintenance of the Enterprise Application Architecture.
Delivering projects on time with quality.
· Provide technical leadership regarding technology or project to customers and team members
· Shares best practices, lessons learned and constantly updates the technical system architecture requirements based on changing technologies and knowledge related to recent, current and up-coming vendor products and solutions.
· Participate in technical forums and discussion within the team and with clients.
· Guides and mentors’ team in terms of technical solutioning.
What you’ll bring to the team:
· You have 15+ years of experience in Strong design & coding experience in Dot net framework using design patterns & OOPs concepts.
· You have practical knowledge & good understanding of cross technology and functional domains, programming concepts and logical approach for problem solving.
You hold rich experience on web development technologies including ASP.NET, MVC5, JavaScript, jQuery, HTML5, AJAX, XML and CSS.
· You have experience in web application Architecture and Development with hands on expertise in delivering solutions, customizing C#, ASP.Net applications using development tools like Visual Studio 2010/2012.
Key Responsibilities:
- Rewrite existing APIs in NodeJS.
- Remodel the APIs into Micro services-based architecture.
- Implement a caching layer wherever possible.
- Optimize the API for high performance and scalability.
- Write unit tests for API Testing.
- Automate the code testing and deployment process.
Skills Required:
- At least 2 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
- Excellent hands-on experience using MySQL or any other SQL Database.
- Good knowledge of MongoDB or any other NoSQL Database.
- Good knowledge of Redis, its data types, and their use cases.
- Experience with graph-based databases like GraphQL and Neo4j.
- Experience developing and deploying REST APIs.
- Good knowledge of Unit Testing and available Test Frameworks.
- Good understanding of advanced JS libraries and frameworks.
- Experience with Web sockets, Service Workers, and Web Push Notifications.
- Familiar with NodeJS profiling tools.
- Proficient understanding of code versioning tools such as Git.
- Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
- Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
- Experience building a large scale social or location-based app.
What you will do:
- Customer Oriented: Being obsessed with providing the highest quality product and experience to the customer.
- A Go-Getter: Being a highly driven individual who goes that extra mile to deliver an outstanding product to the business team.
- Analytical and a Problem Solver: Understanding the needs and requirements and accordingly conceptualizing and designing solutions for the problems.
- Data Driven: Maintaining a track record of data driven decision making
- Adaptable: Demonstrating the ability to work in a fast paced and hyper-growth environment where the requirements are constantly changing.
- A Technology Geek: Being fanatical about technology and always on the look-out for newer and better ways of building solutions
- A Team Builder: Being a thoughtful interviewer/ mentor who constantly raises the bar for excellence. Mentoring and coaching tech talent to become tomorrow’s leaders, ensuring each new hire be significantly better than the team to raise the collective bar.
- A Visionary: Complementing product and design leadership with finding the right solution to the problems company is trying to solve for tomorrow.
- Entrepreneurial Mindset: Aligning our cross-functional teams to design and develop products aligned with our ambitions and strategy.
What you need to have:
- Good to have Bachelors/ Masters in Computer Science or a related field from IITs/ NITs/ BITS Pilani or other premium institutes
- 7 + years of overall experience with 2 to 5 years of people management experience as an Engineering / Software Development Manager
- Experience with managing people and projects is a must
- Expertise in J2EE server technologies
- Experience with web technologies and microservices architecture, Java, Linux, Apache, MySQL, solr, memcache, redis, javascript, ajax etc.
- Experience with high performance websites catering to high daily traffic is a plus
- Excellent teamwork skills, flexibility, and ability to handle multiple tasks
- Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story
- Ability to think and analyze both breadth-wise (client, server, DB, control flow) and depth-wise (threads, sessions, space-time complexity) while designing and implementing services
- Exceptional design and architectural skills
- Some of the technologies/frameworks that we work on - Microservices Architecture, Python, Rest/gRPC, Node.js, MySQL, Postgres, AWS, ReactJS, React Native, Kubernetes
- Desired Skills:
- Hand-on experience in creating NodeJs applications preferably using the ExpressJS, any other NodeJS framework is most welcome.
- Hand-on experience in creating frontend applications using React or Angular.
- Highly proficient in both Javascript and Typescript.
- Good command over Databases both SQL/No SQL (Mongo DB, My SQL)
- Hands-on experience of GIT (version control tools).
- Good Communication Skills.
- In-depth knowledge of Microservice Architecture.
- System Design Concepts.
- Leadership capabilities (He/she will be expected to manage team engineers as well).
Good to have Technical Skills:
Docker, Redux, Redis, MeteorJS, RxJs, GraphQL, AWS/GCP/Azure development. Core Responsibility Areas:
- Project/task understanding
- Designing and documenting
Location:-Gurgaon
Currently WFH
Exp with Product based organisation only
Exp Required:- 3 to 9 yrs
Responsibilities
- Work with a talented team to invent, design and build software that is stable and perform ant
- Primary role will be quality and timely delivery of the application/ feature/ module your team will be working on
- Adopt and execute good design philosophy and code writing practices
- Ensure the code goes through rigorous tests and quality checks before deployment.
- Work with other software engineers and database engineers to set excellent development practices and deliver innovative changes in new and existing products.
- Be hands-on technical, thus, leading by example using web, mobile and database technologies.
- Work on project ideas with customers, stakeholders and peers
- Be actively involved in code review process, design discussions, team planning
Basic Qualifications
- Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline
- Experience in software design and development
- Proficiency with at least one Object Oriented language (e.g. Java)
- Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis
- A strong track record of project delivery for large, cross-functional projects
- Experience with building high-performance, highly available and scalable distributed systems
- Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story
- Generate revenue by structured counseling sessions to prospects and converting them to paid enrolment and advise student/parents for their learning needs through effective online demos.
- Answering potential customers' questions and sending additional information per email. Keeping up with product and service information and updates.- Should be able to close sales and meet targets.
Qualification/Skills Required
- 2 - 5 Years of previous calling experience in an inside sales/outbound sales position. At least 2 years experience in B2C Education Outbound Sales
- Good written and spoken English & can speak Hindi.
➢ Exposure to Sales domain will be preferred.
➢ Excellent Verbal & Written Communications Skills
➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Very Good Presentation, Feedback and Coaching skills ➢ Ability to observe, analyze and identify process improvement opportunities ➢ Must be comfortable working in 24/7 rotational shifts ➢ Ability to work under pressure, Customer Service Attitude with Analytical bent of mind ➢ Highly energetic & enthusiastic. ➢ Should be able to work as Individual Contributor and as a good Team player ➢ Hands-on experience on MS-Office; preferably on MS-Excel, Power Point. ➢ Basic Data Handling and Data interpretation skill
➢ Graduation mandatory
➢ Package: up to 4 - 6 Lac
➢ Location: Gurgaon
➢ Should be from neighbouring/ accessible locations from Gurgaon.
➢ Should be comfortable with 24*7 rotational shifts & self-commuting.
Key Responsibilities: ➢ Audit Call (Voice) interactions on Product, Process, Communication and compliance parameters ➢ Conduct One-O-One and Group Feedback Sessions for the targeted population to improve their performance ➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Data analysis and making quality reports and review decks ➢ Conducting calibration sessions with partner BPO teams and work as master calibrator to ensure consistent scoring approach ➢ Identify Process Improvements and make recommendations ➢ By using knowledge of process, proactively identify areas of concern & highlight to the change Team ➢ Identify Training needs and working in close coordination with Training team to help Advisors come up of the learning curve ➢ Conduct Certification for the New Hires ➢ Conducting Compliance Audits to trace malpractices and share internal compliance feedback with the Management

Job Description:
We are looking for a Ruby on Rails developer responsible for managing the interchange of data between the server and the users. Your primary focus will be development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.
Job Responsibilities:
- Design, build, and maintain efficient, reusable, and reliable Ruby code.
- Integration of data storage solutions.
- Integration of user-facing elements developed by front-end developers with server side logic.
- Identify bottlenecks and bugs, and devise solutions to these problems.
- Help maintain code quality, organization and automatization.
Job Requirements:
- Knowledge of Ruby on Rails, Ruby, SQL, JavaScript and Git.
- Experience with Shopify, ReactJs, JQuery CSS, HTML would be plus.
- Strong grasp of TDD and BDD.
- Experience with Heroku or AWS or DigitalOcean.
- A knack for writing clean, readable Ruby code.