11+ Business relationship management Jobs in Pune | Business relationship management Job openings in Pune

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

✅ Mandatory Skills

• Strong programming experience in C++ (C++11/14/17)
• Hands-on experience with Kubernetes (K8s)Application-level understanding
• Experience with StatefulSets & DaemonSets
• Good understanding of Linux systems
• Experience in multithreading and concurrency
• Strong problem-solving and debugging skills

⭐ Good to Have

• Experience in Microservices architecture
• Knowledge of Docker / containerization
• Basic knowledge of Python (for scripting/automation)
• Exposure to Distributed Systems
• Familiarity with CI/CD pipelines
• Experience with cloud platforms (AWS / Azure / GCP)

Full Stack senior developer with ReactJS & Redux

• Node js with Express framework

• Knowledge of HTML, CSS and Javascript with React JS
• Experience with MongoDB
• Knowledge of RESTful APIs.
• Experience with web paradigms such as REST, Responsive Web Design etc.
• Experience with CI/CD tooling (at least Git and Jenkins)
• Good understanding of code versioning tools, such as GIT
• Good to know Agile/Scrum/Kanban

Skills: React JS/Next JS, NodeJs, ExpressJs,JavaScript, Typescript, Restful/SOAP web servicesMongo DB(NoSQL/SQL)database technologies.

Experience preferred:

● You have a strong passion for start-ups and the proactiveness to deliver
● You have hands-on experience building services using NodeJs, ExpressJs technologies
● You have hands-on experience of MongoDB (NoSQL/SQL) database technologies.
● You are good at web technologies like React JS/Next JS, JavaScript, Typescript
● You are good at web technologies like Restful/SOAP web services
● You are good at caching and third-party integration
● You are strong on debugging and troubleshooting skills
● If you have Knowledge of Python, Chrome extension & DevOps development is a plus.
● You must be proficient in building scalable backend infrastructure software or distributed systems with exposure to Front-end and backend libraries/frameworks.
● Experience with Databases and micro services architecture is an advantage
● You should be able to push your limits and go beyond your role to scale the product
● Go-getter attitude