6+ Bug tracking Jobs in Bangalore (Bengaluru) | Bug tracking Job openings in Bangalore (Bengaluru)

Company Introduction   

Murf AI is a Series A-funded startup backed by Elevation Capital and Matrix Partners. Founded by alumni of IIT Kharagpur, we have served 1 Mn+ voice-over projects through our core product, the Murf Studio, which now caters to customers in 100+ countries. We are working on simplifying voice audio and making high-quality voice overs accessible to everyone, using artificial intelligence. Murf helps users create lifelike voice overs in a matter of minutes, without the need for any recording equipment. (https://murf.ai/). 

As seen in: TechCrunch | Forbes | Entrepreneur | YourStory

We like to stay informal, structurally flat and fun to work with. We love our customers, and obsess about their needs round the clock. If that sounds like a mix you would fit into, we would love to know you better. We are seeking a highly skilled and detail-oriented language specialist to join our team. 

Job Description

We are looking for a Software QA Engineer with Digital Accessibility testing experience who will help drive and improve the quality assurance function and Web Content Accessibility Guidelines (WCAG) compliance within Murf AI. The QA Engineer will be responsible for identifying failure points using various data models, and influencing automation. You would be the gatekeeper for launching any new features, ensuring our users have a glitch-free experience with Murf.

Roles and Responsibilities

• Prepare test design templates and test plans and perform hands on testing, with a natural ability to deliver on short timelines
• Document test scripts and track issues in Murf AI Studio. 
• Work with Developers, product managers, and other functional team members to understand the requirements and determine required scope of testing
• Collaborate with different functional groups to identify gaps, prioritize, and resolve issues

Required Skills and Qualifications

• Bachelor’s degree in CS or other related fields
• 6 months to 3 years of experience working and testing software applications
• Basic knowledge of HTML, ARIA, CSS and JavaScript and browser behavior
• Good understanding of white/black box testing, smoke testing, sanity testing and regression testing
• Experience working with trackers such as Redmine/Bugzilla/Jira etc.
• Ability to find the root cause of open production support tickets quickly
• Debugging skills, able to convey and explain bug causes as a subject matter expert
• Ability to influence the development team to fix backlog bugs by clearly articulating the problem

Extra Awesome

• Understanding of development technologies (Java, JavaScript, REST API, ReactJs, CSS)
• Experience with test automation of web applications
• Able to identify and suggest potential solutions for accessibility barriers based on WCAG 2.1
• Experience working in an Agile development lifecycle

1.      Core Responsibilities

·      Review, suggest and implement enhancements/Bug fixes to the ServiceNow platform.

·      Work closely with other IT teams to help implement integrations from other platforms(like Monitoring tools: Nagios, Prometheus, Sematext, Dynatrace etc., )  into the ServiceNow ecosystem.

·      Attend important business meetings to gather information around projects pertaining to ServiceNow.

·      Help to maintain and improve the CMDB by collaborating with key stakeholders to ensure the correct data is being maintained.

·      Help to manage the platform to ensure a reliable seamless user experience.

·      Develop and maintain service catalogue items by collaborating with key stakeholders across the business.

·      Support the banks audit requirements around the ServiceNow platform by helping to provide reports and audits as required.

·      Support audit requirements and compliance to standards

·      Should have knowledge on creating customized Dashboards & Reports

·      Automation using ServiceNow (like Major Incident Management, Incident Reduction, Problem Management etc.,) , if any

·      Should be able to drive Service Improvement Plan’s in optimizing ServiceNow platform on their own

·      Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

2.      Experience Requirements

Essential:

·      4 to 6 years previous experience in ServiceNow administration OR Technical work on ServiceNow design and implementation is essential

·      4 to 6 years previous experience in delivering ServiceNow projects (new modules, improvements, enhancements etc.) is essential

·      4 to 6 years previous experience or equivalent qualification in Service Now ITSM & ITOM is essential

·      8 to 10 years overall experience in IT is essential

Desirable

·      3 to 5 years’ experience in orchestration, service mapping is desirable

3.      Knowledge Requirements

Essential

·      Very good knowledge of Incident Management, Request Fulfilment, Change Management, Problem Management processes

·      Very good knowledge of ITSM and ITOM practices is essential

·      Detailed knowledge of the ITIL/ITSM Best practices is essential

Desirable

·      Good understanding of CSDM is desirable

·      Good knowledge of the ISO 20K, 27K, 9K is desirable

·      Basic knowledge of IT Infrastructure technologies used in a banking domain in desirable

True medicines at true prices! 

Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range. 

Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.  

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate. 

What you will be doing:

• Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot, and identify solutions to promptly resolve customer/users issues
• Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
• Create and maintain product-related documentation, internal and external
• Debug user issues and create reproducible test cases for engineers to resolve
• Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
• Understand user goals and their desired outcome from using the product.
• Document use cases and feature requests

What we are looking for:

• Previously done customer support role. Preferably technical customer support
• You're data-driven and analytical
• Excellent follow-up skills with great attention to detail
• You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
• You have a highly structured work approach, the ability to manage multiple activities in parallel
• Good communication skills: English / Hindi / Marathi / Bengali 

Location:

• Kailash Industrial Estate - Vikhroli / Powai, Mumbai.
• Kasba Industrial Estate - Kolkata
• Naraina Industrial Area Phase 1 - Delhi 

Timings:

12.00 PM to 9 PM

Working Structure:

In-Office: Monday - Saturday

Remote: Sunday 

1 Weekly off, 2 Monthly offs. 

Joining:

Immediately.

We, at GlobalShiksha, are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We’re backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among top five Ed-tech companies of India and has the trust of 1 million parents

Responsibilities and Duties :

• Reviewing software requirements and preparing test scenarios.
• Executing tests on software usability.
• Analyzing test results on database impacts, errors or bugs, and usability. Preparing reports on all aspects related to the software testing carried out and reporting to the design team.
• Interacting with clients to understand product requirements.
• Participating in design reviews and providing input on requirements, product design, and potential problems.

Requirements:

• Minimum 1 year of relevant experience.
• A Bachelor's degree in Computer Science or a related field.Up-to-date knowledge of software test design and testing methodologies.
• Working knowledge of test techniques and compatibility with various software programs.
• Working knowledge of programming.
• Excellent communication and critical thinking skills.
• Good organizational skills and a detail-oriented mindset.

What you need to have:

What you need to have: