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Greetings of the day!

We are looking for enthusiastic and customer-focused professionals to join our US Voice Process team. The role involves handling inbound and/or outbound calls for US-based clients, providing excellent customer support, and ensuring high service quality.

Job Description

Designation: Customer Support Executive

Process: International Voice Process (US Clients)

Shift Timing: Fixed Night Shift (US Shifts)

Work Schedule: Monday to Friday

Work Location: Nungambakkam, Chennai

Salary: Best in the industry

Key Responsibilities

• Handle inbound and outbound calls for international (US) customers
• Provide professional and effective customer support
• Resolve customer queries and concerns in a timely manner
• Maintain high-quality communication and customer satisfaction
• Follow company processes and quality standards

Eligibility Criteria

• Experience: 1 to 2 years in International Voice Process (US shifts preferred)
• Communication: Excellent verbal communication and listening skills in English
• Skills:
• Strong convincing and problem-solving skills
• Customer-focused approach
• Ability to work independently in a fast-paced environment

Job Summary:

We are seeking a SAS Data Integration Developer to design, develop, and maintain Campaign Management Data Mart (CMDM) solutions, integrate multiple data sources, and ensure data quality for marketing analytics and campaign execution.

Key Responsibilities:

• Data Integration & ETL Development
• Develop data ingestion, transformation, and deduplication pipelines.
• Standardize, cleanse, and validate large-scale customer data.
• Work with GaussDB, SAS ESP, APIs, and SAS DI Studio for data processing.
• Master Data Management (CMDM) Configuration
• Implement unification & deduplication logic for a single customer view.
• Develop and manage data masking & encryption for security compliance.
• API & CI360 Integration
• Integrate CMDM with SAS CI360 for seamless campaign execution.
• Ensure API connectivity and data flow across platforms.
• Testing & Deployment
• Conduct Unit, Integration, and UAT Testing.
• Deploy CMDM solutions to production and provide knowledge transfer.

Key Skills Required:

• SAS Data Integration Studio (SAS DI Studio)
• Design, develop, and maintain Campaign Management  Data Mart  (CMDM)
• Data Management (SAS Base, SQL, Data Cleansing)
• SAS ESP, GaussDB, and API Integration
• Data Governance (RBAC, GDPR, PII Compliance)
• Data Masking & Encryption Techniques

Academic Counsellor– Business Development (B2C)

I. Responsibilities

• Perform Basic Duties of a BDE

• Respond promptly to any issues that directly affect sales.

• Hire, onboard and train new team members in the sales team.

• Contact potential clients through cold calls, emails, and social media, presenting EduFynd's services to generate leads and engagement.

• Engage and qualify inbound leads generated from organic and inorganic marketing campaigns

• Nurture leads through timely follow-up, providing relevant information, and addressing inquiries to move them through the sales funnel.

• Maintain accurate records of lead interactions and pipeline status using CRM software.

• Effectively present EduFynd's service to potential clients during meetings and presentations.

• Understand student requirements and suggest suitable course & universities that align with their needs and preferences.

• Foster long-term, trusting relationships with clients by providing consistent support, regular communication, and updates.

• Handle all business development activities, ensuring smooth execution from lead generation to client on boarding.

• Proactively build relationships with partners and other industry professionals by visiting their offices and exploring collaborative business development opportunities.

Candidate Requirement

• One year experience as a business development executive

• Sales/Customer service skills

• outstanding communication ability – verbal & written

• should be multilingual

• Confident and pleasant personality

• Well-organized

• Ability to work with targets

• Sound judgement

• Bachelor’s degree

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

A Senior Automation Test Engineer at HappyFox is an integral part of the QA team responsible to ensure product quality and integrity with a special focus on the development and execution of test automation. 

Responsibilities:

• Owning the quality of any deliverables including new features and enhancements.
• Working closely with the product team in understanding the requirements and user workflow.
• Developing and executing test plans and test cases with a strong emphasis on using code to solve technical challenges and shorten the regression test cycle through automation.
• Performing automated API testing.
• Contributing to building of a Continuous Integration (CI) environment and ongoing process improvement activities.
• Identifying required improvements in the test and development processes; making contributions to our automation tools that address specific needs.
• Raising defects/bugs and tracking them till closure.

Requirements:

• Minimum 5 years of relevant experience in QA with at least 3 years of experience in automation.
• Expertise in Selenium tool for automation testing.
• Good understanding of the Agile software development methodology (Kanban or Scrum) and QA's role in it.
• Good knowledge of object-oriented programming, along with requisite coding and debugging skills.
• Design and development skills in Python and/or Java.
• Some knowledge of continuous integration practices.
• Excellent verbal and written communication skills.
• Experience working in SaaS based product company (optional)
• Knowledge of Performance / Load testing tool (optional)
• Experience working for a bootstrapped high-growth startup (optional)

We are the largest online legal service providers in India. Our business is technology driven and our app is already servicing customers across India and abroad. We have offices in Chennai and Bangalore.

Our dev team comprises of seasoned and experienced developers along with Senior Resources for mentoring. We are looking forward to expand our team.

Job brief

Do you like writing mean and clean Ruby code? Come join our team and help us build amazing things.

We’re looking for someone with a passion for programming and for writing beautiful code.  You will join a team of exceptional developers working in a fast-paced environment to deliver world-class software.

Responsibilities

• Write clean, maintainable and efficient code.

• Design robust, scalable and secure features.

• Drive continuous adoption and integration of relevant new technologies into design.

• Create and maintain optimal data pipeline architecture,
• Assemble large, complex data sets that meet functional / non-functional business requirements.
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies.
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.
• Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
• Keep our data separated and secure across national boundaries through multiple data centers and AWS regions.
• Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
• Work with data and analytics experts to strive for greater functionality in our data systems.

• Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.
• Experience building and optimizing ‘big data’ data pipelines, architectures and data sets.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Strong analytic skills related to working with unstructured datasets.
• Build processes supporting data transformation, data structures, metadata, dependency and workload management.
• A successful history of manipulating, processing and extracting value from large disconnected datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Strong project management and organizational skills.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• We are looking for a candidate with 5+ years of experience in a Data Engineer role, who has attained a Graduate degree in Computer Science, Statistics, Informatics, Information Systems or another quantitative field. They should also have experience using the following software/tools: Experience with big
  • data tools: Hadoop, Spark, Kafka, etc.
  • Experience with relational SQL and NoSQL databases, including Postgres and Cassandra.
  • Experience with data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc.
  • Experience with AWS cloud services: EC2, EMR, RDS, Redshift
  • Experience with stream-processing systems: Storm, Spark-Streaming, etc.
  • Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.