BMC Remedy Jobs in Bangalore (Bengaluru)

Key aspects of this role: 

• Maintain, update, and enhance ITSM environment including Incident, Request, Problem, Change and Knowledge Management, Service Catalog, Service Portals, SLAs, Discovery, and Integrations

• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform.

• Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need:

• Minimum of 2 years of demonstrated experience in ServiceNow development and configuration.

• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.

• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM

• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB.

• Preferably certified in ServiceNow

Job Description :

a. Tracking/management of all software assets to include internal license assessments
b. Participate in software vendor contract/license negotiations and the development of software licenses and associated maintenance contracts.
c. Knowledge in SW license procurement & hands on experience in Ariba tool.
d. Prepare and assist in the performance of periodic compliance report
e. Provide support to end users regarding specific vendor product use rights
f. Assist in the establishment of internal and controls related to software asset management, governance and compliance
g. Exposure in Oracle, MS, IBM, Adobe and other enterprise licensing.
h. Handled Cloud – AWS, Amazon, GCP & Billing
i. Participated in license compliance audit.
g. Tracking/management of software license governance and compliance in accordance with enterprise policy, process, procedures and controls by internal staff and external service providers

Roles and Responsibilities: -Participates in defining the solution of business problems and workflow during and after the requirements definition phase -Ensures appropriate application documentation is created for the user community to verify that their requirements are being satisfied and are acceptable for operational use -Works collaboratively with the test team to refine the quality of the finished application(s) -Reviews appropriate software development artifacts with the test organization to verify sufficient information is present for the creation of a detailed test plan -Performs design review(s) with internal technical staff -Participates in software release deployments to test and production environments Primary Skills: -Experience using Version 7.x and 9.x -5-10 years’ experience in designing and implementing custom Remedy/ ARS solutions. -Proven software development background implementing Remedy/ARS applications -Clear understanding of advance Remedy workflow techniques -Filter/Active Link Guides, Shared/Data Driven Workflow -Expert shell scripting -Fundamental understanding of Database (SQL, Functions, Procedures) -Ability to translate conceptual ideas into Remedy designs -Understanding of Mid-Tier/ WebLogic on Linux Platform -Proven experience with rapid development methodologies such as RAD, spiral, agile, or extreme programming. (A plus but not a requirement) -Knowledge of XML parsing, XSL Translations, especially Namespaces and XPath a plus -Proven experience with web services technologies in .NET or Java -Experience programming Perl a plus -HTML is a plus Secondary Skills: -Excellent verbal and written communication skills; must be able to communicate effectively with all levels within the company -Excellent planning and organizational skills with ability to create software solutions in a dynamic business environment -Excellent time management, communications decision making, and presentation skills -Ability to multi-task in a fast paced environment and act with a sense of urgency Education: -Applicant must have a Bachelor s degree in computer science or related field.