3 ADP Payroll Jobs in Delhi, NCR and Gurgaon | ADP Payroll Job openings in Delhi, NCR and Gurgaon

Key Responsibilities

• Train teams on end-to-end US payroll processing, including employee setup, payroll runs, tax calculations, deductions, benefits, and tax filings.
• Explain payroll processes, including W-2, 1099, Forms 941 and 940, in a simple and practical manner.
• Train teams on payroll funding, ACH transfers, direct deposits, accounting, and reconciliation.
• Develop training materials, practical exercises, and real-life case studies.
• Guide teams in resolving payroll issues, failed payments, tax errors, and funding delays.
• Coach employees on problem-solving, root-cause analysis, and customer communication.
• Ensure teams follow IRS regulations, state payroll laws, and internal compliance policies.
• Monitor training effectiveness, identify skill gaps, and conduct refresher training.
• Support teams in handling complex payroll issues and sensitive customer situations.
• Train teams on consultative selling, upselling, and recommending suitable payroll and accounting solutions.
• Stay updated on payroll regulations, product updates, and industry practices.

Required Skills & Qualifications

• Graduation is mandatory.
• Minimum 6 years of overall experience, including at least 3 years as a US Payroll Trainer.
• US international voice process experience is mandatory.
• Strong hands-on experience in US payroll processing and payroll training.
• Good knowledge of US payroll taxes, compliance, tax filings, and deductions.
• Understanding of US banking, ACH transfers, direct deposits, and payroll funding.
• Knowledge of accounting concepts, general ledger (GL), and reconciliation.
• Experience with accounting software such as QuickBooks, Tally, Sage, or NetSuite is preferred.
• Strong communication, presentation, coaching, and problem-solving skills.
• Ability to explain complex payroll concepts in simple terms.
• Experience in customer handling and consultative selling is an advantage.
• Comfortable working in US shifts and from the office in Gurugram.
• Must be comfortable with a one-way cab facility.
• Previous organization PF registration is mandatory.

Preferred Qualifications

• Certified Payroll Professional (CPP) certification or equivalent.
• Experience in training, coaching, or employee development.
• Exposure to fintech platforms, payment systems, and banking applications.

Mandatory Requirements

• 6+ years of overall experience.
• Minimum 3 years of US Payroll Trainer experience.
• US voice process experience is compulsory.
• Graduation is mandatory.
• Good communication skills.
• Comfortable working in US shifts.
• Willingness to work from the office in Gurugram.
• Comfortable with a one-way cab facility.
• Previous organization PF registration is mandatory.

Key Skills

US Payroll | US Payroll Training | International Voice Process | Payroll Compliance | US Taxation | QuickBooks | Accounting Software | ACH Payments | Direct Deposits | Payroll Troubleshooting | Training & Development | Team Coaching

Job Overview

We are hiring a Quality Analyst for US Payroll operations with experience in international voice processes and quality auditing. The candidate will be responsible for monitoring customer calls, auditing payroll-related transactions, ensuring process compliance, and improving overall service quality.

Key Responsibilities

• Monitor and evaluate international customer calls related to US payroll.
• Conduct quality audits to ensure compliance with SOPs and process guidelines.
• Review payroll-related queries, including salary discrepancies, deductions, tax withholding, payslips, and payment issues.
• Evaluate calls for communication, accuracy, customer handling, and resolution quality.
• Identify quality gaps and provide feedback and coaching to agents.
• Prepare quality reports, analyze performance metrics, and conduct root-cause analysis.
• Participate in calibration sessions with operations and training teams.
• Support process improvement initiatives to reduce errors and improve customer satisfaction.

Mandatory Requirements

• Minimum 4 years of total experience in an international voice process.
• Minimum 2 years of relevant experience as a Quality Analyst in US Payroll.
• Graduation is mandatory.
• International voice experience is mandatory; domestic voice experience will not be considered.
• Good English communication skills.
• Good knowledge of US payroll processes, deductions, and salary calculations.
• Experience in call monitoring, quality audits, and feedback sessions.
• Proficiency in MS Excel and quality reporting.
• Must be comfortable working in US night shifts.
• Must be comfortable with a one-way cab facility.
• PF registration with the previous organization is mandatory.

Preferred Skills

• Knowledge of payroll systems such as ADP, Workday, or UKG.
• Understanding of quality metrics such as CSAT, QA Score, AHT, and FCR.
• Experience in BPO, BPM, payroll outsourcing, or HR operations.

Key Responsibilities:

• Handle customer queries related to US Payroll, pay runs, tax calculations, direct deposits, and payroll corrections.
• Resolve complex and time-sensitive payroll issues within defined SLAs.
• Provide clear, professional, and empathetic communication to customers.
• Handle escalations and ensure timely resolution of critical payroll issues.
• Maintain accuracy and compliance while handling sensitive payroll information.
• Monitor customer interactions and identify recurring issues for process improvement.
• Support queue management, workflow efficiency, and daily operational requirements.
• Conduct root-cause analysis and contribute to corrective actions.
• Maintain required quality, productivity, and customer service standards.

Required Qualifications:

• Graduation is mandatory.
• Minimum 2 years of relevant experience.
• US Payroll experience is mandatory.
• International Voice experience is mandatory.
• Good verbal and written communication skills.
• Comfortable working in US shifts.
• Comfortable with a one-way cab facility.
• PF registration with the previous organization is mandatory.
• Domestic Voice experience will not be considered.

Preferred Skills:

• Knowledge of US Payroll processes and payroll compliance.
• Experience with payroll platforms such as ADP, Gusto, Paychex, or QuickBooks Payroll.
• Strong escalation-handling and problem-solving skills.
• Experience in a customer service or financial process environment.