sales lead

Strong Engineering Manager / Lead Profiles

Mandatory (Experience 1) - Must have 8+ years of overall Software Engineering/Development experience

Mandatory (Experience 2) - Must have 3+ years of experience as Engineering Manager / Team Lead role, with ownership of technical direction, delivery, and people management

Mandatory (Experience 3) - Must have hands-on Backend development experience using Python or Java, with frameworks such as FastAPI / Django / Spring / Express (Node.js)

Mandatory (Experience 4) - Must have Frontend development exposure using ReactJS, JavaScript, HTML, CSS

Mandatory (Experience 5) - Must have experience designing and building APIs, services, and integrations, including system design, PR reviews, and architectural decision-making.

Mandatory (Experience 6) - Must have experience leading engineers end-to-end – mentoring, code reviews, execution planning, and improving team productivity/quality

Mandatory (Company) - Must be from Product Companies / Startups (early to growth stage), B2B SaaS + Fintech industry is highly preferred

Mandatory (Note) - This role will be 80% team management and 20% IC (hands on coding required)

Job Title: Senior Software Developer – Agentic AI / Backend

Location: Bangalore (Work from Office)

Experience: 5–8 Years

About the Role

We are looking for a highly skilled Software Developer to build next-generation agentic AI systems that automate and enhance customer support experiences. The role involves designing intelligent systems that can reason, retrieve knowledge, and perform automated actions by integrating with enterprise services and APIs.

Key Responsibilities

• Design and develop backend services using Node.js/TypeScript and Java (Spring Boot).
• Build scalable microservices and REST APIs that integrate with internal systems.
• Develop LLM-powered workflows, including RAG (Retrieval Augmented Generation) and AI agent capabilities.
• Implement workflow orchestration, session/context management, and automation logic.
• Integrate services with databases, APIs, and enterprise systems.
• Ensure scalability, security, monitoring, and reliability of production systems.
• Collaborate with cross-functional teams including Product, Data, and Engineering.
• 
  

Required Skills

• 5–8 years of backend development experience.
• Strong experience with Node.js/TypeScript and Java (Spring / Spring Boot).
• Experience building microservices, APIs, and distributed systems.
• Hands-on exposure to Generative AI, LLMs, or RAG-based systems.
• Good understanding of SQL/NoSQL databases.
• Familiarity with Docker, Kubernetes, CI/CD pipelines, and Git.
• Strong problem-solving and collaboration skills.
• 
  

Preferred Skills

• Experience with LangChain, OpenAI APIs, or similar LLM platforms.
• Exposure to AI agent architectures or automation frameworks.
• Knowledge of vector databases, embeddings, and semantic search.
• Experience working in large-scale production systems.

• Notice Period: Immediate to 30 days preferred.

Primary Customer Facing Responsibilities:

• Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
• Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
• Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing system.
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the appropriate internal team.
• Suggest improvements to processes and knowledge resources.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk, software product support, and customer service.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficient with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• Requires approximately 9 hours of work per weekday.
• Compensation is competitive and billed hourly.
• Opportunity for long-term growth and additional responsibilities within the organization.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Application and Selection Process:

Initial Application:

• Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.

Written Assessment:

• Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.

Virtual Interview:

• Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.

Onboarding and Training:

• Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.

About Inevolution

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.

We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Company Web : https://inevolution.in/

POSITION OVERVIEW : .NET Developer will be responsible for development, re architecting and enhancing custom .Net portal applications based on specifications and integrate it with various other surround applications

1. Investigate and identify problems and user requirements
2. Unit test Applications
3. Develop system documentation and provide assistance with user documentation
4. Support development and enhancement of software lifecycle development processes including waterfall, agile, DevOps Specific

Job Responsibilities

1. Perform development of complex software applications
2. Write code across the full stack
3. Perform analysis of requirements and design
4. Create and execute unit tests and perform basic systems testing
5. Participate in peer code reviews and technical meetings
6. Mentor engineers in coding practices and process
7. Work in an Agile Scrum team process, collaborating closely with fellow developers, DBAs, QA, team leads, and stakeholders
8. Troubleshoot and support system and application problems

Required Skills 

• Minimum 5+ years of experience in the application development using .NET full stack
• 2+ years of experience in software development using Microsoft stack (C#, ASP.NET, SQL Server, etc.)
• Experience with Agile development processes, methodologies, and tools
• Excellent understanding of Object-Oriented software design
• Excellent knowledge of HTML, CSS, JavaScript, JQuery, SQL, and Web Services
• Excellent knowledge of modular and object-oriented programming techniques

Desired Skills & Experience

• Exposure to full stack Azure development
• Graduate Degree preferred, BS in Computer Science (or related field)
• Experience with Agile development processes, methodologies, and tools
• Excellent understanding of Object-Oriented software design
• Understanding of Test-Driven Development
• Aptitude and desire to learn new technologies
• Able to communicate complex technical concepts to company stakeholders in an easy-to-understand manner
• Comfortable working independently and in a team environment
• Expert knowledge of database interface management languages
• Excellent knowledge of modular and object-oriented programming techniques
• Strong written and verbal communication
• Excellent interpersonal skills.

• Designing and developing user interfaces using angular.Js best practices.
• Adapting interface for modern internet applications using the latest front-end technologies.
• Writing JavaScript, CSS, and HTML.
• Developing product analysis tasks.
• Making complex technical and design decisions for AngularJS projects.
• Developing application codes and unit tests in AngularJS, Java Technologies, and Rest Web Services.
• Conducting performance tests.
• Consulting with the design team.
• Ensuring high performance of applications and providing support.

>> Qualification

• Bachelor’s degree in computer science, computer engineering or similar.
• Previous work experience as an angular JS developer.
• Proficient in CSS, HTML, and writing cross-browser compatible code.
• Experience using JavaScript building tools like Gulp or Grunt.
• Knowledge of JavaScript MV-VM/MVC frameworks including Angular JS.
• Excellent project management skills.
• Proven experience implementing front-end and back-end JavaScript applications.
• Excellent communication skills.
• Critical thinker and good problem-solver.

• Website and software application designing, building, or maintaining.
• Using scripting or authoring languages, management tools, content creation tools, applications, and digital media.
• Determining user needs by analyzing technical requirements.
• Bachelor's degree in web development or related field, or relevant experience.
• Solid knowledge and experience in programming applications.
• Proficient in JavaScript, HTML, CSS, Angular.
• Proficient in Web development.
• Should have 4 years of experience in web development.
• Solid ability in both written and verbal communication.
• Knowledge of programming language and technical terminology.
• Able to develop ideas and processes and clearly express them.
• Able to solve complex problems.

About Tacnik:

Tacnik is an award-winning technology startup founded in 2016, Tacnik’s USP is its ability to combine myriad technologies — Virtual Reality, Augmented Reality, IoT, Gesture Technology, App Development & Game Development— to create holistic experiences for clients. 

Job Description:

We are looking for a tenacious Client Relations Specialist to become the face of the organization by being the first point of contact for incoming & outbound leads. The ideal candidate will have excellent communication skills and can understand the jargon of technical teams and clients' needs, helping to facilitate communication among those groups. The core responsibility will include lead nurturing & onboarding clients along with closely working on the CRM tool and strategizing based on various parameters such as clients' demographics. Experience of working within a sales team (for technology-based products) and a track record of working closely with product managers and clients (directly) is preferred.  

Skills:

Excellent written and verbal communication skills

Excellent technology skills and use of web-based applications

Confident speaker & a passion for relationship building

Highly creative with a focus on problem-solving

Excellent organizational skills

Good data analysis skills

Strong grasp of MS Office

Resilience and persistence

Results orientated

Responsibilities:

Pre-Sales:

Handling and directing sales enquiries.

Nurturing incoming deals and leads into prospective clients - Providing product demos & answering client’s questions & concerns.

Negotiating deliverables, commercials & timelines with clients.

Manage confirmed projects: o Review and approve proposals or requests, providing supporting material.

Align product team and client on expectations, deliverables & timelines.

Build, update & manage insightful analytical reports for clients & for the company to evaluate ROI.

Product Improvisation:

Understand client expectations & challenges of technologies to negotiate possible deliverables. Perform competitor analysis to understand features and improve product.

Others:

Managing & maintaining deals & projects on our cloud-based CRM system.

Communicating internally to brief colleagues on opportunities and pipeline status. 

Product Manager

Location : Gurgaon

Education Qualification : B.Tech/M.Tech, MBA from Tier 1 institute preferred

Skills Required : Define product line, identify market requirements, define the product vision, creating preliminary design concepts and drive the implementation of the product roadmap.

Experience : 3 to 6 years

We are looking to hire a smart product manager who is passionate about taking up ideas and

bringing them to life. You will engage with our customer base directly, and decide the future of the product by working closely with key partners. You will also collaborate with marketing, sales and support to ensure smooth product roll out and user engagement.

Responsibilities:

• As a product manager, you will take end to end ownership of a product line, identify market requirements, define the product vision, creating preliminary design concepts and drive the implementation of the product roadmap.
• The perfect candidate has to be a strategic thinker who is extremely analytical and detail oriented and great at multitasking and prioritizing.
• Analyze the effectiveness of the current features and define ways to improve them in order to reduce failure rates, increase usage and improve booking conversion rates based on analytics data and good understanding of customer needs.
• Work closely with the design & development teams to explain requirements of new features and change requests for current features.
• Closely manage roll out of all product requirements with focus on both quality and time to market.
• In charge of competitor analysis, market analysis, product analysis, business cases, product evolution, feature prioritization, high level requirement gathering, and product marketing.

Requirements :

• Works well under pressure has the ability to work within stringent timelines and to collaborate across departments to achieve results.
• Must be a true problem solver with outstanding skills in discovery techniques and the proven ability to translate the underlying business needs of requests into actionable items.
• A strong focus on detail, with the proven ability to ensure data and related reports are thorough and totally reliable.
• A demonstrated enthusiasm for learning and working with new tools and technologies is essential.
• Experience with business users and able to translate business requirements into software requirements.
• B.E./B.Tech a must. MBA from premier institutes preferred