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We’re Hiring: Digital Support Executive 📍 Location: Ahmedabad 🕒 Time: 9:30 AM – 6:30 PM | 6 Days Working 💼 Exp: 0–5 years 🗣️ Excellent Communication Skills Required Key Responsibilities: 📞 Reach out to fresh & follow-up leads (outbound calls) 💻 Guide clients via call/video/webinar 🎯 Achieve daily call targets & assigned tasks 🤝 Build & maintain client relationships 📝 Maintain accurate records & follow-ups 🚀 Take initiative & drive results 👉 Interested? Please share your resume

Job Description: Client Growth Specialist

Position: Client Growth Specialist

Location: Anywhere in India

Type: Full-time

About Us:

At Brainayan, we are passionate about empowering organizations through innovative

learning and development (L&D) solutions. We are seeking a dynamic Sales Consultant

with a proven track record in selling training solutions and/or SaaS products. If you

thrive in a fast-paced, entrepreneurial environment and have a knack for building lasting

client relationships, we want to hear from you!

Key Responsibilities:

• End-to-End Sales Process Management:

Lead the entire sales cycle from prospecting and lead generation to contract

negotiation and closure.

• Solution Selling:

Understand client needs and position our training solutions and HR SaaS

products as strategic business solutions.

• Market Insights:

Stay updated on the latest L&D trends and HR tech innovations to eMectively

advise clients and tailor solutions.

• Client Relationship Management:

Build and maintain strong relationships with clients, ensuring satisfaction and

long-term partnerships.

• CRM Utilization:

Leverage CRM tools for managing the sales pipeline, forecasting, and reporting

on sales metrics.

• Collaborative Approach:

Work closely with cross-functional teams including marketing, product

development, and customer success to deliver optimal solutions to clients.

• Problem Solving:

Adopt a customer-centric approach to address client challenges, providing

innovative solutions that drive business outcomes.

Qualifications:

• 3-5 years of experience in selling training solutions and/or SaaS products.

• Proven ability to manage the complete sales process, from lead generation to

deal closure.• Strong understanding of training solutions, L&D trends, and HR SaaS models.

• Excellent communication, negotiation, and presentation skills.

• Ability to work independently in a fast-paced startup environment, with a strong

entrepreneurial spirit.

• Experience in using CRM tools for pipeline management and reporting.

• Problem-solving skills with a customer-focused mindset.

• Prior experience in the L&D or HR tech space is a plus.

What We OMer:

• Competitive salary and performance-based incentives.

• A vibrant, collaborative work environment.

• Opportunities for professional growth and development.

• Exposure to cutting-edge L&D and 

The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Customer Success Specialist

Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA

The best part about this role: 

• You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes. 
• As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
• If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

You will be responsible for these Key Responsibility Areas (KRAs):

• Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
• Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
• Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
• Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
• Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

• Learner satisfaction and retention rates.
• Response time and resolution rates for learner queries.
• NPS (Net Promoter Score) and positive learner feedback.
• Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

• 1-2 years of experience in customer success, or a similar customer-facing role.
• Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
• Proficiency in MS Excel and CRM tools.
• Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
• A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

Our Tech Stack :

- PHP, Code igniter, MVC Framework

- Node JS, React JS, JavaScript, HTML, CSS

- Ajax, JQuery - Redis, SQL/Maria DB

- Linux

Few Challenges we are working on right now:

- Working on various optimization to improve page speed.

- Improving Server Response & Load balancing.

- Server side development on various projects.

- Customized CRM to increase leads handled per salesperson to double a day.

- Create a platform for users to create

Job Objectives:

- Integration of user

- facing elements developed by front

- end developers with server

- side logic

- Optimize web applications to maximize speed and scale. Support diverse clients from high

- powered desktop computers to small mobile devices

- Optimization of the application for maximum speed and scalability

- Implementation of security and data protection

- Collaborate with senior management, operations & business team

- Building Rest APIs and maintain Database optimizations

Looking For:

- Great understanding of Node, react, Express, Socket.io, MVVM framework

- Worked on e- commerce website, server handling and deployments scripts

- The one who has worked on customer facing product for 2 years

- Strong knowledge of MEAN stack ( Min 1 yr professional working experience) with basic understanding of LAMP

- Experience designing scalable, fault tolerant systems and databases.

Employee Relations:Handle employee relations matters, including conflict resolution, investigations, and disciplinary actions.

Foster positive working relationships and ensure a healthy work environment.

Recruitment and Staffing:Collaborate with hiring managers to understand staffing needs.

Post job openings, conduct interviews, and facilitate the hiring process.

Manage onboarding processes for new hires.

Training and Development:Identify training needs and coordinate training programs.

Support employee development initiatives and career planning.

Performance Management:Administer performance appraisal processes.

Provide guidance to managers on performance improvement plans.

Benefits Administration:Administer employee benefits programs, including health insurance, retirement plans, and other perks.

Assist employees with benefits-related inquiries.

Compliance:Ensure compliance with federal and state employment laws and regulations.

Stay informed about changes in HR laws and best practices.

HR Policy Implementation:Develop and implement HR policies and procedures.

Communicate policies to employees and ensure adherence.

Data Management:Maintain accurate and up-to-date employee records.

Generate HR reports for management as needed.

Employee Engagement:Develop and implement employee engagement initiatives.

Conduct surveys and gather feedback to improve workplace satisfaction.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field.

• Proven experience as an HR Generalist or in a similar HR role.

• Knowledge of HR laws, regulations, and best practices.

• Strong interpersonal and communication skills.

• Ability to maintain confidentiality and handle sensitive information.

• Detail-oriented with excellent organizational and multitasking abilities.

Note: The above job description is a general outline and may vary based on the specific needs and structure of the organization. Some HR Generalists may also be involved in additional areas such as compensation, workforce planning, or organizational development.

About:

Saraverse is India's first open-metaverse and avatar-based social network where people can create fun versions of themselves known as SARAs, make friends, buy lands, play, and create games.

We are looking for a creative, motivated, and highly organized individual to join our Engineering Team at SaraVerse, which covers:

Manage processes, people, and technology

↳ Process: what occurs when?

↳ People: who's involved and how are they motivated?

↳ Technology: What will we use to get there? Work with founders on company strategy to balance product priorities with business objectives

Define the technology landscape in terms of architecture and choice of tech stack.

Increase product velocity while maintaining a high bar for quality

Recruit and retain a next-level team

Help build a culture that balances innovation, diversity, and execution

Build relationships internally and externally, including but not limited to users, customers, partners, and developers

Requirements:

Personal

Savvy - You're fluent with different technologies, and while mastering some of them, you are keen on trying out the most recent tools and methods as soon as they emerge.

Architect - You love to build and design larger products and ecosystems of different sizes of components, and value simplicity over complexity.

Hackers - You love to test your mind and skillset from time to time by squeezing out everything you've got to build radically new Proof-of-Concept in a short period of time.

Experience as a head of engineering or engineering leader at an early stage startup (managing over 25+ people)

Terminal

You're fluent with Node, React, JavaScript, and different query languages

5+ years of experience as an individual contributor building full-stack web and mobile software products that are robust and scalable.

You've built products and understand software architecture

You've shipped software and are familiar with cloud computing and DevOps

You're interested in blockchain technology and would like to delve into it

You like to keep things organized to track and develop your coding flow

Experience with decentralized smart contract networks (eg Ethereum, Polygon)

Proficiency in modern programming languages such as Go, Rust, and Node

Familiarity with Go and the Kubernetes ecosystem, but you don’t necessarily need to be an expert

Experience containerizing modern applications, particularly distributed systems like blockchain networks (though experience with blockchain networks, in particular, is not a requirement)

Design and implement foundational protocol integrations powering our NFT community platform. This includes but is not limited to Layer 1 blockchain integrations, Layer 2 scaling solutions, and sidechains

Actively participate in the blockchain network community including but not limited to joining third party communities and discussions as well as contributing directly to new protocols and network initiatives aligned with the Saraverse mission

Design and develop a service architecture that helps automate the deployment and monitoring of blockchain networks and protocol infrastructure including the full lifecycle of transactions Saraverse would send/receive on-chain

Develop a monitoring, alerting, and observability framework to maintain consistent user experience and site reliability across various traditional and blockchain-enabled payment networks

Bonus:

Worked on self-sovereign identity projects

Worked with gaming companies.