Business Development Manager - Software Solutions

Company Description

intalk.io is an Omnichannel Customer Interaction Platform by Agami Tech, empowering businesses with advanced CRM, Customer Application Development, and End-to-End Unified Customer Interaction Management. Our boutique solutions integrate voice, email, chat, WhatsApp, and social media across environments—helping clients accelerate business outcomes, boost productivity, and streamline multi-vertical enterprise operations through seamless, AI-driven communication and robust reporting

Role Description

• Collaborate with sales teams to identify and analyse customer requirements, translating them into viable software solutions.
• Assist in qualifying leads by leveraging technical knowledge to address business challenges and deliver value.
• Develop and deliver tailored presentations, demos, and proposals showcasing product capabilities and fit.
• Provide technical support throughout the sales cycle, addressing queries and concerns for prospective clients.
• Prepare and manage technical/functional documentation for RFPs/RFIs and act as a bridge between sales and development teams.
• Conduct business analysis to ensure solutions align with client objectives and integrate smoothly.
• Stay up-to-date with industry trends and new technologies, proactively identifying client opportunities

Qualifications

• 1–3 years’ presales experience in the Technology industry and/or hands-on working experience in SAAS products.
• Strong analytical problem-solving skills and service-oriented mindset.
• Excellent communication and presentation skills, confident delivering live product demos.
• Experience with CRM tools and business documentation.
• Proven ability in customer needs assessment and relationship management.
• Bachelor’s degree in Computer Science, IT, Engineering, or a related field (preferred).
• Relevant certifications are a plus.

 Location: Hybrid/ Remote

Openings: 2

Experience: 5–12 Years

Qualification: Bachelor’s or Master’s in Computer Science or a related technical field

Key Responsibilities

Architect & Design:

• Provide technical and architectural direction for complex frontend solutions,ensuring alignment with enterprise standards and best practices.
• Conduct design and code reviews to maintain high-quality, reusable, and scalable frontend interfaces for enterprise applications.
• Collaborate with cross-functional teams to define and enforce UI/UX design guidelines, accessibility standards, and performance benchmarks.
• Identify and address potential security vulnerabilities in frontend implementations, ensuring compliance with security and data privacy requirements.

Development & Debugging:

• Write clean, maintainable, and efficient frontend code.
• Debug and troubleshoot code to ensure robust, high-performing applications.
• Develop reusable frontend libraries that can be leveraged across multiple projects.

AI Awareness (Preferred):

• Understand AI/ML fundamentals and how they can enhance frontend applications.
• Collaborate with teams integrating AI-based features into chat applications.

Collaboration & Reporting:

• Work closely with cross-functional teams to align on architecture and deliverables.
• Regularly report progress, identify risks, and propose mitigation strategies.

Quality Assurance:

• Implement unit tests and end-to-end tests to ensure code quality.
• Participate in code reviews and enforce best practices.

Required Skills 

• 5-10 years of experience architecting and developing cloud-based global applications in a public cloud environment (AWS, Azure, or GCP).
• Strong hands-on expertise in frontend technologies: JavaScript, HTML5, CSS3
• Proficiency with Modern frameworks like React, Angular, or Node.js
• Backend familiarity with Java, Spring Boot (or similar technologies).
• Experience developing real-world, at-scale products.
• General knowledge of cloud platforms (AWS, Azure, or GCP) and their structure, use, and capabilities.
• Strong problem-solving, debugging, and performance optimization skills.

• EDW/BI experience of 15+ years with at least 2-3 end to end EDW implementation experience as Solution or Technical program manager
• Must have at least ONE Azure Data Platform implementation experience as Solution or Technical Project manager (Azure, Databricks, ADF, PySpark)
• Must have technology experience in any of the ETL tools like Informatica, Datastage and etc.
• Excellent communication and presentation skills
• Should be well versed with project estimation, project planning, execution, tracking & monitoring
• Should be well versed with delivery metrics in Waterfall and/or Agile delivery models, scrum management
• Preferred to have technology experience of any of the BI tools like MicroStrategy, Tableau, Power BI and etc.

JobResponsibilities:

• Executing Power BI administrative tasks to oversee the management of licenses, capacity, workspaces.

• Manage data sources and creation of new connections/ workspaces

• Installation and maintenance of Power BI gateways

• Maintaining, administering, and optimizing the Power bi premium capacities and performance tuning

• Power BI license and cost management

• Hands on experience in CI/CD pipelines

• Testing new features from monthly Power BI updates and enabling it for broader groups

• Developing and maintaining PowerShell scripts, Power Automate for regular task automation.

• Experience in Power BI data modeling concepts and creation of new Power BI reports

• Deploying, automating, and maintaining Azure-based cloud services

• Evaluating new technology options and vendor products

• Developing and maintaining custom SharePoint Online pages along with administrative management

• Completing certifications and training on the latest technologies

• Identifying and documenting common recovery procedures for service-impacting incidents Establishing and following a Rhythm of Business (ROB) to ensure that all break/fix issues are resolved promptly or escalated to the appropriate group

• Developing, communicating, and driving Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost-efficacy

• Driving operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure

• Managing customer interaction with the utmost professionalism, courtesy, and responsiveness

• Being responsible for monitoring, data collection, and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives, and platform automation.

CandidateProfile:

Eligible Branches:

• B. Tech./B.E. (CSE/ IT only)

Eligibility criteria:

• 60% plus or equivalent in Computer Science/ Information Technology Only

• 60% plus in 10th and 12th

• No active backlogs

Skills andAbilities:

• Knowledge about Power BI Admin and Azure services

• Excellent communication skills (spoken and written English)

• Ability to work in rotational shifts

• High-leveltechnicaltroubleshooting ability

• Customer orientation

• Excellent problem resolution, judgment, and decision-making skills

• Inclined towards learning scripting languages like JavaScript, Node .js, Java, Python.

Experience: 1-5 year of experience

Location: Noida / Mumbai / Hyderabad

Responsibilities

• Translate mockups and prototypes into interactive and responsive web applications with modern front-end technology
• Take highly complex information and make it digestible for business users
• Objectively navigate the unknown with effective communication and decision making
• Apply atomic design principles to emerging technologies and frameworks
• 
  

Eligibility

• Experience in Angular/React, proficiency with JavaScript/TypeScript, HTML, and CSS
• Expert knowledge of responsive web design
• Knowledge of Git, GitHub, GitLab, and/or Bitbucket
• Knowledge of programming patterns, design patterns, and principles
• Have a great sense of design and basic knowledge about interaction design concepts

Who are we?

Founded with the mission to radically accelerate enterprises business transformation, JIFFY.ai’s intelligent platform empowers business users to adapt to change and innovate faster. We strive to create applications with delightful user experiences backed up by automated middle and back office capabilities. The platform employs the cognitive capabilities of no-code-based software development, Intelligent Document Processing, Natural Language Processing, RPA, Machine Learning, intuitive user interfaces and AI along with an overarching human-in-the-loop approach to power the next generation of enterprise applications. Explore further on www.jiffy.ai.

Success in the Role:

This role is an opportunity for an Engineering Leader looking for their next growth opportunity. As a leader, you will help us build and scale our team as our product grows and reaches new customers. This role requires technical and interpersonal skills to work with multiple teams, passion for solving problems, a focused approach towards growing people, expertise in product quality, automation and for delivering results.

As an Engineering Director, you will:

Lead the teams that enables our customers to build the middleware and backend of their products using our no code platform. We are a SaaS platform that allows our customers from different domains to build web scale applications online.

In this position, you are responsible for people management and product deliveries. It requires hands on Java and/or Golang development experience. Your responsibilities include

• Hire, mentor and motivate your teams.
• Plan and manage scrums and deliveries.
• Knowledge of cloud deployments, security and scalability concerns.
• Contribute to the design and develop of Java and GoLang based micro services.
• Expertise in scalable systems, including APIs, middleware and database systems.
• Create efficient development, build, packaging and deployment processes for Java and GoLang micro services.
• Review code and enforce best coding, security and test practices.

Work Experience and Skills required:

• Overall 15+ years of experience
• Experience in managing technical teams for 5 years.
• At least 10+ years of Java and/or Golang development experience in the relevant domain
• Worked on a product or SaaS platform
• Good communication and negotiation skills

What is leadership like for this role? What is the structure and culture of the team like?

This role will be reporting to the VP, Engineering. Our team’s focus is on challenging the status quo by innovating in a Jiffy. We believe in building a high performing organization and committing to make our customers successful.

We have cross functional teams organized around different platform components with clear responsibility and accountability. At the same time, engineers with horizontal technical skills like Java and GoLang development report to one leader to bring consistency and best practices across the entire platform.

What are the benefits and perks of working at JIFFY.ai?

• Hybrid Work : We have a hybrid working environment with at least 3 days in the office
• Programmes tailored for our people - People Development programmes, Appreciation programmes, Leadership & Mentorship programmes, Communication Programmes, Engagement programmes (JoyofJIFFYians)
• Workplace practices made for people well-being - Weekend Work Monitor, Low Call/No Call Wednesday, and Knowledge Sharing Sessions.
• Token of Appreciation-Early appraisal guaranteed with best Pay-Per-Performance Policy. Compensation off and overtime benefits are offered
• We appreciate the efforts in bringing in top talents -Our people receive generous monetary benefits for successful referrals as a Referral Bonus.
• Grants- Different allowances and perks are designed to support and benefit JIFFYians.
• Medical Coverage, Retirement, and Parental Leave Plans for All Family Types

• Good Experience in C# and SQL Server.
• Strong knowledge of .NET web framework includes ASP.NET, ASP.NET MVC, .NET Core , Web API, ASPX, LINQ ,WCF, HTML, JavaScript, jQuery, AJAX and CSS.
• Experience with user interface design and prototyping.
• Experience in designing, developing, and deploying Web Service apps or Azure-hosted equivalents.
• Understanding of object-oriented and service-oriented application development techniques and theories.
• Experience with debugging, performance profiling and optimization.
• Experience with source control management systems and deployment environment.
• Familiarity with writing unit tests and micro services.
• Ability to take a project from start to finish with or without supervision.
• Azure Technologies Desired.
• Strong analytical and communication skills with both internal team members and external business stakeholders.

About the Role

The following Job Specification is intended to reflect the nature, range and context of the work. It identifies the main requirements of the job but is not an exhaustive list of duties.

The Data Analyst role is a vital role as to be a sole point of contact responsible for closely working with various teams internally and closely working with the CTO.  This role typically requires the resource to analyse the vast number of datasets and provide a meaningful impact and the result of such data with combination of growth of the company to the management. The role handles large responsibilities of closely communicating with other departments, thus must be someone who really loves his role.

Job Description

• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and implement, data analytics and other strategies that optimize statistical efficiency and quality
• Strong experience at working on databases and good at analytical reasoning
• Acquire data from Finance, Technology, Marketing and Sales data sources and maintain data systems
• Identify, analyze, and interpret trends or patterns in complex data sets
• Should be able to highlight Incorrect data and record the pattern of Drawbacks relating to the cleansing of data modules
• Must be involved in reconciliation of data sets and components across verticals depending on the need
• Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
• Work with the management to prioritize business and information needs
• Locate and define new process improvement opportunities

Required Skills:

• Proven working experience as a data analyst or business data analyst
• Sound experience in MySQL, Postgres, Oracle databases and fluent in SQL scripts
• https://resources.workable.com/data-scientist-analysis-interview-questions">Technical expertiseregarding data models, database design development, data mining and segmentation techniques
• Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks)
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)
• Strong https://resources.workable.com/analytical-skills-interview-questions">analytical skillswith the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings
• BS in Mathematics, Economics, Computer Science, Information Management or Statistics