Business Development Manager - Software Solutions

Position: AEM Developer – Backend (Apple)

Locations: Hyderabad, Chennai, Bangalore, Bhubaneswar, Pune, Mumbai

• Interview Rounds: 2 Technical
• Notice Period: Immediate to 30 days

Experience Required

• 7–10 years total IT experience (Minimum 7+ years mandatory)
• 4+ years hands-on experience in AEM Backend
• 4+ years strong Java Core development experience

Key Skills & Responsibilities

• Strong Core Java (Collections, Exception Handling, Design Patterns, Multithreading)
• Hands-on experience with AEM 6.4+
• Expertise in Sling, OSGi, JCR, WCM APIs, Sling Models
• Strong knowledge of Workflows, Workflow Launchers, Event Handlers, Schedulers, Sling Jobs
• Experience in REST APIs, JSON, Lucene Indexing
• Knowledge of Sightly (HTL), Touch UI, Editable Templates, Clientlibs
• Exposure to Coral/Granite UI customization
• Experience with Query Builder, Indexing, Session Handling
• Strong understanding of AEM Security (ACL, SSO)
• Performance tuning: Dispatcher caching, query optimization
• Infrastructure setup: Dispatcher, Apache, Cronjobs
• Experience with TarMK, MongoMK, S3 persistence
• Build & Deployment using Maven, Jenkins, CI/CD
• Experience in AEM upgrades (Service Packs, Version Upgrade, Migration)
• Knowledge of Headless CMS, MSM, API integrations
• Exposure to Automated Testing tools (Junit, Selenium)
• Good understanding of DXP landscape
• Prior Apple project experience is a strong plus

Job Title: IT Sales Executive

Company: ITIO Innovex Pvt. Ltd

Location: Kaushambi, Ghaziabad (nearby metro)

About Us:

ITIO INNOVEX PVT. LTD. is a Custom Web and Mobile App Development Company. We are a team of domestic and international skilled developers who have broad knowledge in a wide range of technologies and frameworks for web and app designing and development.

 We are seeking a dynamic and results-driven IT Sales Executive to join our team. The ideal candidate will have a strong background in IT software sales, excellent communication skills, and a good understanding of AI and internet technologies.

Key Responsibilities:

• Sales & Business Development: Identify and pursue new business opportunities to meet or exceed sales targets.
• Client Engagement: Build and maintain strong relationships with clients, understanding their needs and providing solutions that align with their business goals.
• Product Knowledge: Demonstrate in-depth knowledge of AI technologies, software solutions, and internet services to effectively communicate value propositions to clients.
• Sales Presentations: Conduct product demonstrations, technical presentations, and workshops to prospective clients.
• Negotiation & Closing: Handle negotiations and close sales deals, ensuring customer satisfaction and long-term partnerships.
• Market Analysis: Stay updated on market trends, competitive landscape, and industry developments to identify new opportunities and challenges.
• Customer Support: Provide post-sales support and ensure smooth implementation of solutions, addressing any technical queries or issues.

Qualifications & Skills:

• Experience: 2-3 years of hands-on experience in IT software sales.
• Technical Knowledge: Good understanding of AI technologies and internet-related products/services.
• Communication: Fluent in English, with excellent verbal and written communication skills.
• Sales Skills: Proven track record of meeting or exceeding sales targets, with strong negotiation and closing abilities.
• Interpersonal Skills: Ability to build and maintain strong client relationships.
• Problem-Solving: Strong analytical and problem-solving skills.
• Education: Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology, Business Administration).

• Experienced in creating microcopy that will drive visitors towards taking the right actions across our website
• Experienced in writing technical documents like product sheets, product manuals, technical guides, tutorials, etc
• Experienced in proofreading and editing content copies
• Experienced in creating content as per our Ideal Customer Profile
• Work with the marketing team for generating fresh content ideas
• Should have basic knowledge of search engine optimization
• Experienced in creating concise, eye-catching, and innovative headlines and a body of technical documents.

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

We are hiring for one of our clients (building an immersive platform for creators, from India, which can be used by creators to create content and engage their audience across the world. And they are looking for smart and motivated 'Mobile Engineers' to help build it.

For this, they need someone who has working knowledge in building quality mobile apps in React-Native/Flutter, handling device specific aspects, etc.

Being a Mobile Engineer at this organization will be like a feeling to build something that millions of users across the world can interact with. You will be helping in setting forth the mobile-frontend culture and journey.

Also, experience the working in the early team, shape a startup from the grounds up and be a part of the high growth journey.

Key Responsibilities: -

1. Build and deploy product features end to end.

2. You will build high quality features for a mobile app from grounds up, and can use patterns like composition, inheritance, renderProps, etc.

3. Research and implement things wherever needed, think automating via Fastlane CI/CD, testing logically so it works across multi-resolution devices, etc.

4. Setting up events for user, performance, and error analytics, think GA, hotjar, sentry, etc.

5. Participate in product and design ideation, collaborate with the team to implement high-quality features.

Requirements: -

1. Solid foundation in JS and React Native.

2. Passionate about product and drives it with engineering.

3. Architectural familiarity of implementation, not just UI features.

4. 1+ years of experience in building quality apps in React Native.

5. Identify and resolve performance and device specific issues.

6. Can adapt to best practices and learn device specific things in Android/iOS.

7. Code quickly and test thoroughly - maintain the balance between velocity and code health.

8. Great taste in UI and UX

Perks: -

1. Become a part of our early team, and shape products from grounds up

2. Attractive compensation and esops.

3. Macbook pro

4. Empowered to build an amazing startup culture with us

5. Full ownership and massive growth opportunities

6. and more...

The organization is funded by India's top executives and angel investors.