Webinar & Event Marketing Specialist

About Us:

MyOperator is India’s leading Cloud Telephony platform, empowering 40,000+ businesses to communicate smarter. We’re now expanding into Conversational AI and Chatbots, aiming to build intelligent customer engagement solutions from the ground up. We're seeking a Product Manager with hands-on experience in building AI-driven chatbot products who can lead this initiative from zero to launch.

Key Responsibilities:

• Chatbot Product Ownership: Lead the end-to-end development of our chatbot product, from ideation, architecture definition, and MVP launch to scale-up.
• Product Strategy & Roadmap: Define and own the chatbot product vision and roadmap aligned with business goals and customer needs.
• Requirement Documentation: Draft comprehensive Product Requirement Documents (PRDs) detailing user stories, workflows, and technical integrations (LLMs, APIs).
• Conversation Design & UX: Collaborate with UX teams to craft intuitive conversational flows and ensure a seamless user experience across WhatsApp, Web, and App.
• AI/ML Collaboration: Work closely with Data Science and Engineering teams to integrate LLMs (OpenAI, Vertex AI) for dynamic, context-aware interactions.
• Data-Driven Decisions: Utilize tools like Mixpanel, Google Analytics, and bot analytics platforms to monitor user behavior, define success metrics, and iterate features.
• Cross-functional Leadership: Partner with Tech, Sales, Marketing, and Customer Success teams to align product development with market demands and go-to-market strategy.
• Project Management: Drive agile processes using Jira, ensuring timely sprint deliveries, backlog grooming, and resolution of blockers.

Qualifications:

• Experience: 2+ years in Product Management, with direct experience in chatbot or conversational AI product development.
• AI & LLM Knowledge: Strong understanding of Large Language Models (LLMs), NLP technologies, and experience integrating AI-powered chatbots.
• Platform Ecosystem: Exposure to WhatsApp Business API ecosystem and conversational commerce tools.
• Mobile & Web Product Understanding: Ability to oversee chatbot deployment across mobile apps and web platforms.
• Analytical Skills: Proficient in product analytics using Mixpanel, Google Analytics, or Adobe Analytics.
• Project Management Tools: Experience with Jira or similar agile project management tools.
• Education: Bachelor’s degree in Computer Science, Engineering, or Business; MBA is a plus.
• Soft Skills: Strong problem-solving skills, data-driven mindset, excellent communication, and collaborative leadership.

Why Join Us?

• Lead the Chatbot Product from zero-to-one in a fast-growing SaaS environment.
• Work with a cross-functional, high-impact team on cutting-edge AI solutions.
• Career growth and leadership opportunities in Conversational AI domain.
• Competitive compensation, remote-first work culture, and collaborative environment.

Job Description 

Mandatory Requirements

● 5+ years of backend development experience with Drupal 10/11

. ● Strong expertise in headless/decoupled Drupal architectures.

● Proficiency in creating and exposing APIs using GraphQL, REST, and JSON:API.

● Hands-on experience with content types, view modes, fields, paragraphs, and taxonomies.

● Strong understanding of custom module development, Drupal hooks, and services.

● Experience integrating and querying Elasticsearch/Solr Search in Drupal applications.  Proficiency with Drush, Composer, Acquia Cloud, Git, Ddev, and CI/CD tools.

● Solid knowledge of security best practices in Drupal and API development.

● Experience with API versioning, rate-limiting, and token-based authentication (OAuth2/JWT).

● Knowledge of performance optimization (Varnish, Redis, CDN integration).

● Experience with automated testing in Drupal (PHPUnit/Behat).

● Prior experience collaborating with Next.js frontend teams.

● Exposure to Content Staging, Multi-site architectures, or content governance workflows.  Roles & Responsibilities  Develop and maintain headless Drupal 9/10 backends for frontend integration.

● Expose content via GraphQL, REST, and JSON:API for frontend consumption.

● Design and manage content types, fields, paragraphs, taxonomies, and view modes.

● Develop custom modules and extend Drupal core functionalities.

● Configure and optimize Elasticsearch/Solr search for scalable search solutions.

● Collaborate with frontend developers to enable component-driven development.

● Implement SEO-friendly, accessible, and multilingual configurations.

● Apply performance tuning, API caching, and backend security best practices.

● Actively participate in sprint planning, demos, and retrospectives.

● Conduct peer code reviews and ensure adherence to documentation and coding standards. 

Position Overview

We are seeking an experienced Solutions Architect to lead the technical design and implementation strategy for our finance automation platform. This role sits at the intersection of business requirements, technical architecture, and implementation excellence. You will be responsible for translating complex Statement of Work (SOW) requirements into comprehensive technical designs while mentoring implementation engineers and driving platform evolution.

Key Responsibilities

Solution Design & Architecture

1. Translate SOW requirements into detailed C4 architecture models and Business Process Canvas documentation

2. Design end-to-end solutions for complex finance automation workflows including reconciliations, book closure, and financial reporting

3. Create comprehensive technical specifications for custom development initiatives

4. Establish architectural standards and best practices for finance domain solutions

Technical Leadership & Mentorship

1. Mentor Implementation Engineers on solution design, technical approaches, and best practices

2. Lead technical reviews and ensure solution quality across all implementations

3. Provide guidance on complex technical challenges and architectural decisions

4. Foster knowledge sharing and technical excellence within the solutions team

Platform Strategy & Development

1. Make strategic decisions on when to push feature development to the Platform Team vs. custom implementation

2. Interface with Implementation Support team to assess platform gaps and enhancement opportunities

3. Collaborate with Program Managers to track and prioritize new platform feature development

4. Contribute to product roadmap discussions based on client requirements and market trends

Client Engagement & Delivery

1. Lead technical discussions with enterprise clients during pre-sales and implementation phases

2. Design scalable solutions that align with client's existing technology stack and future roadmap

3. Ensure solutions comply with financial regulations (Ind AS/IFRS/GAAP) and industry standards

4. Drive technical aspects of complex implementations from design through go-live

Required Qualifications

Technical Expertise

● 8+ years of experience in solution architecture, preferably in fintech or enterprise software

● Strong expertise in system integration, API design, and microservices architecture

● Proficiency in C4 modeling and architectural documentation standards

● Experience with Business Process Management (BPM) and workflow design

● Advanced knowledge of data architecture, ETL pipelines, and real-time data processing

● Strong programming skills in Python, Java, or similar languages

● Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies.

Financial Domain Knowledge

● Deep understanding of finance and accounting principles (Ind AS/IFRS/GAAP)

● Experience with financial systems integration (ERP, GL, AP/AR systems)

● Knowledge of financial reconciliation processes and automation strategies

● Understanding of regulatory compliance requirements in financial services

Leadership & Communication

● Proven experience mentoring technical teams and driving technical excellence

● Strong stakeholder management skills with ability to communicate with C-level executives

● Experience working in agile environments with cross-functional teams

● Excellent technical documentation and presentation skills

Preferred Qualifications

● Master's degree in Computer Science, Engineering, or related technical field

● Experience with finance automation platforms (Blackline, Trintech, Anaplan, etc.)

● Certification in enterprise architecture frameworks (TOGAF, Zachman)

● Experience with data visualization tools (Power BI, Tableau, Looker)

● Background in SaaS platform development and multi-tenant architectures

● Experience with DevOps practices and CI/CD pipeline design

● Knowledge of machine learning applications in finance automation.

Skills & Competencies

Technical Skills

● Solution architecture and system design

● C4 modeling and architectural documentation

● API design and integration patterns

● Cloud-native architecture and microservices

● Data architecture and pipeline design

● Programming and scripting languages

Financial & Business Skills

● Financial process automation

● Business process modeling and optimization

● Regulatory compliance and risk management

● Enterprise software implementation

● Change management and digital transformation

Leadership Skills

● Technical mentorship and team development

● Strategic thinking and decision making

● Cross-functional collaboration

● Client relationship management

● Project and program management

Soft Skills

● Critical thinking and problem-solving

● Cross-functional collaboration

● Task and project management

● Stakeholder management

● Team leadership

● Technical documentation

● Communication with technical and non-technical stakeholders

Mandatory Criteria:  

● Looking for candidates who are Solution Architects in Finance from Product Companies.

● The candidate should have worked in Fintech for at least 4–5 years.

● Candidate should have Strong Technical and Architecture skills with Finance Exposure.

● Candidate should be from Product companies.

● Candidate should have 8+ years’ experience in solution architecture, preferably in fintech or enterprise software.

● Candidate should have Proficiency in Python, Java (or similar languages) and hands-on with cloud platforms (AWS/Azure/GCP) & containerization (Docker/Kubernetes).

● Candidate should have Deep knowledge of finance & accounting principles (Ind AS/IFRS/GAAP) and financial system integrations (ERP, GL, AP/AR).

● Candidate should have Expertise in system integration, API design, microservices, and C4 modeling.

● Candidate should have Experience in financial reconciliations, automation strategies, and regulatory compliance.

● Candidate should be Strong in problem-solving, cross-functional collaboration, project management, documentation, and communication.

● Candidate should have Proven experience in mentoring technical teams and driving excellence.

Role Overview:

We’re looking for a performance-focused Sr. SEO/SEM Executive with a strong understanding of search algorithms and AI-powered optimisation tools. The ideal candidate will not only manage all search engine marketing activities but will also be comfortable integrating Artificial Intelligence into SEO/SEM strategies to stay ahead of the curve.

Key Responsibilities:

● Conduct keyword research aligned with client objectives to improve content and discover growth opportunities.

● Leverage AI-driven tools (e.g. Surfer SEO, Clearscope, MarketMuse, Jasper) to optimize content strategies and streamline SEO workflows.

● Deliver SEO analysis and technical recommendations for websites and web pages using both manual insights and AI-assisted audits.

● Identify technical SEO issues, competitor gaps, and backlink opportunities.

● Support content development to enhance user intent matching and content relevance.

● Manage and update webmaster tools, XML sitemaps, and shopping feeds for SEO diagnostics.

● Develop content assets with a content team (blogs, case studies, customer stories) optimised via AI-based keyword clustering and topic modelling.

● Plan and execute link-building campaigns enhanced by AI tools for prospecting and outreach.

● Collaborate on social and content strategies that integrate real-time AI trend analysis.

● Stay on top of AI developments in search (Google’s Search Generative Experience, algorithm updates, voice search, etc.)

● Monitor and evaluate website traffic and search performance using both standard analytics and AI-powered dashboards.

● Present findings, project progress, and insights to clients and internal teams with clarity and actionable suggestions.

● Create SEO pitch presentations by doing required research about the brand, competitors and other relevant data.

Professional Competencies:

● Passion for SEO, SEM, and digital marketing, with curiosity around AI integration.

● Creative thinker with a data-driven mindset and strong problem-solving abilities.

● Able to manage multiple projects without losing sight of detail or deadlines.

● Confident communicator with a collaborative attitude. 

● High levels of integrity, autonomy, and accountability.

● Strong organisational and project management skills.

Required Skills & Qualifications:

● Proven SEO and SEM experience with evidence of impact.

● Experience using AI tools like Surfer SEO, Frase, Jasper, Writesonic, MarketMuse, and ChatGPT for SEO/SEM tasks

● Familiarity with PPC campaign management across Google Ads, YouTube, LinkedIn

● Sound understanding of performance marketing and customer acquisition via AI-enhanced targeting

● Proficient with analytics platforms (Google Analytics, Looker Studio, etc.) and SEO toolkits (SEMrush, Ahrefs, Moz)

● Experience with keyword research tools and AI-powered content planning platforms

● Exposure to A/B testing for various SEO and SEM Campaigns.

● Basic knowledge of HTML, CSS, and JavaScript

● Up-to-date with the latest trends in SEO, AI in search, and digital marketing tools.

Qualifications:

● Bachelor’s degree in a quantitative, analytical, or tech-driven field.

● SEO or Digital Marketing Certifications.

Job Description

• Designing and implementing new features and functionality
• Establishing and guiding the website’s architecture
• Ensuring high-performance and availability, and managing all technical aspects of the CMS
• Helping formulate an effective, responsive design and turning it into a working website.
• Collaborate with the frontend team, and enable connectors with WordPress REST API and other tech platforms

Requirements

Relevant experience

• 2-4 years’ experience in authoring and developing for CMS’s including but not limited to WordPress

Required qualification

• University degree or equivalent diploma in technology and computer science.

Essential skills

• Good Overall knowledge of PHP
• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
• Knowing the nuances of WordPress Themes – Installation and Configuration
• Knowing the nuances of WordPress Plugins with good coverage of which plugin is best suited for a particular requirement, and confidence to research plugins as well
• Knowledge of WP Caching, WP Query Object and WP Database Structure
• Knowledge of Knowledge of WordPress Scalability
• Knowing the nuances of WordPress editor with good coverage of which editor is best suited for a particular requirement, and confidence to research plugins as well
• Hands On Experience with Gutenberg Editor and Blocks
• Awareness of the WP Library, and Architectural Concepts is a must
• Experience building user interfaces for websites and/or web applications
• Experience designing and developing responsive design websites
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
• Ability to convert comprehensive layout and wireframes into working Wordpress pages
• Willingness to quickly learn new frameworks, changing theme market with ready updates on not just WordPress, but also PHP.

Nice to Have

• It would be good to have exposure to multiple CMSs like Shopify, Magento
• It would be good to have the ability to develop WordPress Plugins and Themes From scratch
• Experience on at least one PHP Framework (CodeIgniter, Laravel, YII)
• Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
• Proficient understanding of code versioning tools (such as Git, SVN, and Mercurial)
• Strong understanding of PHP back-end development
• Knowledge of WordPress REST API
• Knowledge of WooCommerce

Benefits

• Unlimited learning and growth opportunities 
• A collaborative and cheerful work environment 
• Exceptional reward and recognition policy  
• Outstanding compensation  
• Flexible work hours  
• Opportunity to make an impact as your work will directly contribute to our business strategy
• 
  

At Nickelfox, you have a chance to craft a career path as unique as you are and become the best version of YOU. You will be part of a team with a ‘no limits’ mindset in an inclusive, people-focused culture. And we’re counting on your unique perspective to help Nickelfox grow even faster.  

Are you passionate about tech? Dedicated to learning? Come, join us to build an extraordinary experience for yourself and a dignified working world for all. 

What makes Nickelfox a great place for you?

In Nickelfox, you’ll join a team whose passion for technology and understanding of business has driven the company to serve clients across 25+ countries in just five years. We partner with our customers to fuel their growth story and enable them to make the right decisions with our customized technology services and insights. All in all, we are passionate to see our customers win the day. This is the reason 80% of our business comes from repeat clients.  

Our mission is to provide dignified employment and an environment that recognizes the uniqueness of every individual and values their expertise, and contribution. We have a culture that encourages everyone to bring their authentic selves to work. Our people enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, youthful, high-performing team, Nickelfox is the place for you.

4 - 6years of experience in web and API development

4+ years experience with http://asp.net/MVC/C" target="_blank">ASP.NET/MVC/C#.

4+ years working with SQL Server (2012+).
Good Knowledge of scripting libraries like jQuery, Knockout, Angular JS