SAP Vertex

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      4-10 years in Counselling psychology and / or mental health training

·      Qualification: Education in Counselling / Medical Psychology

·      Experience in clinical work

·      Exposure to mental health training

·      Experience of having previously worked in organized group is desirable

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Technical Project Manager

Exp : 10 to 15 Years

Responsibilities

• Participate in meetings with US client teams to understand business requirements and project milestones. Provide technical suggestions and strategy in project planning.
• Prepare Project Plan and track the project progress of deliverables and Milestones. Report the status to higher management regularly.
• Monitor Budget and Timeline at regular Intervals and plan proactive steps to control them.
• Identifies opportunities for improving business prospects with the client.
• Help team in resolving technical and functional aspects across project life cycle.
• Planning and execution of training, mentoring, and coaching team members.
• Hold regular project reviews with internal & client stakeholders.
• Prepare organized and informative presentations whenever required.
• Resolve and/or escalate issues as and when it is imperative.

Required Skill

• At least 2 years’ experience in managing large technology engineering team or L2/L3 Technology Support team with an overall experience of at least 10 years in IT industry.
• Experience in BI Tools like MicroStrategy, OBIEE, Tableau or ETL Tools like Informatica, Talend, DataStage, and SSIS.
• Experience in Datawarehouse and BI Reporting projects as developer or Lead or Architect
• Experience in generating reports on SLAs, KPIs, metrics and reporting to senior leadership.
• Experience in attracting and hiring excellent talent Ability to mentor, and bring best out of the team. Flexible with working hours based on the service requirement.
• Demonstrate organizational and leadership skills
• Excellent communication (written and spoken) skills
• Experience or knowledge in tools such as JIRA, Confluence, ServiceNow, Splunk, Other monitoring tools etc . Exp on ETL,DWH concepts, L2/L3 Exp

Role & Responsibilities

• The successful candidate will be experienced in leading and developing a support team within a product support environment
• This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
• Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
• Assists with the maintenance of and compliance with department policies and procedures
• Identifies team and individual training needs and assist in driving the delivery of these training initiatives
• Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
• Participates and leads hiring to get the best available talent

Qualification (Knowledge & Skills)

• 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
• Experience of leading L1 & L2 support resources
• Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
• Prior experience working for a global IT vendor in a similar role
• Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
• Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
• Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
• Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
• Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
• Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
• Proven ability to prioritize workload
• Ability to share constructive feedback; be able to adapt to and embrace change

Requirements

• Three years bachelor regular degree
• Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
• Understanding of SLA definitions and tracking.
• Understanding of Support metrics
• Excellent in Customer communication and has a natural flavour for Customer Service
• Good people management skills.
• Good understanding of computer systems, mobile devices, and other tech products
• Hands on experience on On-premise & Cloud deployments
• RHEL/CentOS and Debian/Ubuntu
• NodeJS (PM2 is a plus)
• MongoDB and Oracle , RabbitMQ
• Strong understanding of Networking and TCP/UDP protocols
• AWS (Covers S3)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• Bachelor’s degree in Information Technology, Computer Science or relevant field
• Startup experience is a plus

• erform maintenance functions in a safe and profitable manner.
• Perform and/or coordinate scheduled and unscheduled maintenance and repairs
• Perform maintenance including troubleshooting and repair of CNC and manual manufacturing equipment
• Perform and or coordinate scheduled and unscheduled maintenance/repairs of production support and facilities equipment, i.e. air compressors, fire extinguishing and sprinkler systems, forklifts, lifting equipment, HVAC system and filtration systems.
• Install and/or oversee the installation and commissioning of new equipment. Troubleshoot, repair, and maintain all new and existing production and production support equipment.
• Coordinate third party maintenance and support activities.
• Work with departments to ensure maintenance activities are performed in alignment with production schedules.
• Initiate and maintain records within the maintenance electronic tracking system and write SOP’s as required.
• Ensure safety policies and procedures for performing maintenance activities are in place and comply with all State and Federal requirements.
• Follow all building code requirements.
• Maintain a safe, clean, and secure work area
• Support 5S, lean and continuous improvement activities.