MBA Freshers (Sales & Marketing) Research Analyst

at BizKonnect Solutions Pvt Ltd

Posted by Jyoti Mahadik

"Do you enjoy planning trips for your friends?\nHere's a chance to level up and help travelers all over the world, AND enjoy a fully sponsored international working holiday!\n\n#What Ithaka does:\n\nOn Ithaka travelers can fully personalise their trip plans by chatting with experienced travelers and travel wizards. We're talking deep personalisation through a conversation that flows like between 2 friends.\n\n#What your role will involve:\n\n- Help travelers plan their trips over chat, using our sleek in-house tools\n- Read a lot of travel blogs and research new places to grow our knowledge base\n- Take complete ownership of the traveler's experience\n- Ensure the traveler transacts with Ithaka\n\n#Requirements\n\n- Excellent and clean communication in English\n- Happy personality\n- Passion for travel\n- Diligence and adherence to processes\n\n#How you will grow\n\nFirst year in this role, 2nd year team lead position in Chat operations and post that performance based growth into other business functions and managerial roles\n\n#Compensation\n\nThe salary is per annum and appears as a range here because of a variable performance bonus.\n\nAWESOME TRAVEL PERK: When you are ready (roughly 6-8 months in), you will be sent on a working holiday to an exotic country in South East Asia, fully paid for!\n\n#Ithaka's Culture\n\nAt Ithaka, we believe in building an environment where everyone can take ownership and thrive in their roles. Coming to work should be a top motivation and not a drag every morning.\n\nCHECKOUT our values and vision: bit.ly/IthakaValuesVision .\n\n If you don't fit in with these values, no matter how good you are, you won't be considered.\n\nSome things that are derived from our values\n\n1. Mistakes are cherished at Ithaka, as long as you own up to them. You can't innovate if you don't have the courage to be wrong\n\n2. We don't mind work from home/cafe/some random city in the world as long as your work and your team is not disrupted\n\n3. We don't have a leave policy (there is a guideline for legal reasons) but you are free to take as much personal time as you need as long as you get your job done\n\n4. Everyone has a travel perk, 1 backpacking trip each year to travel outside India\n\n5. We go to a day long team travel outing every quarter (a trek or camping) and every year we go on a workation for a week to a different destination\n\nAs you can tell, we are crazy about travel. Come join us if you are too."

"- Handling customer queries (Call, emails, chats & WhatsApp) \n- Provide end to end solution to customer \n- Finding information on Visa related queries \n- Drafting form, covering letter etc. Visa related documents \n- Handling walk-in clients if any \n- Handling customer escalation \n- Maintain client relation \n- Meeting clients if needed \n- Collect & deliver client documents from their respective places \n- Visa submission and collecting passport"

"Key Responsibilities\n· Handle all professional internal and external communications with team members, vendors, prospective hires, customers or collaborators.\n \n· Sanitize, document and organize all product & business related material & communication in digital or printed formats.\n \n· Help organizing and coordinate meetings and events to build community and further collaborations.\n \n· Coordinate with Marketing, PR and Communications teams to ensure brand consistency.\n \n· Build rapport with existing and potential users, established & accomplished professionals, influencers & media professionals.\n \n· Follow up with all parties till the communication reaches a conclusion.\nCreate Copyedit, proofread, and revise business documents and any form of communication.\nWork Closely with Community Manager to assure the quality stays strong for marketing communications.\nCoordinate scheduling and logistics, be persistent with monotonous tasks.\n \n\n\nKey Skills & Attitude \n\nExcellent comprehension & communication skills, verbal and written\nAbility to multitask and talk to people with a balanced approach of empathy and enthusiasm\nExtremely patient when dealing with teammates, users & customers, \nEager to learn, understand, train and absorb any new knowledge/skill in order to grow.\nShould be a natural organization buff, anything haphazard or unorganized makes you edgy.\nExtremely energetic, self-driven and can keep your spirits up under tough situations."

"Job Responsibilities: \n\n- Own overall relationship with assigned clients, which include: Client On-boarding, Increasing adoption, ensuring retention, and satisfaction. \n\n- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our product. \n\n- Develop and nurture customers for advocacy. \n\n- Work with clients aid the customer in achieving their goals. \n\n- Work to identify and/or develop upsell opportunities. \n\n- Advocate customer needs/issues cross-departmentally. \n\nQualifications: \n \n- Cheerful, Optimistic go getters \n\n- Learn-ability is more valued than skill set. \n\n- Impeccable written and verbal communication skills. \n\n- Detail oriented and analytical. \n\n- Strong team player but still a self-starter. \n\n- Your'e driven: No one needs to push you to excel; its just who you are. \n\n- Eager to learn, adapt and perfect your work; you seek out help and put it \n to good use. \n\n- You want to help and serve our customers"

"Responsibilities -\n\tCommunicates with customers by phone, chat or email. \n\tManages difficult or emotional customer situations. \n\tResponds promptly to customer needs and solicits customer feedback to improve service.\n\tFollows up on order shipment and delivery for 100% customer satisfaction.\n\tAdjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation.\n\tEffectively speaks, writes and presents clearly with persuasion.\n\tDevelops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status.\n\tIdentifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty.\n\tProvide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent.\n\nRequirements -\n•\tAny Graduate with Excellent oral and written English communication\n•\tGood interpersonal skills and ability to gel and work well within a team\n•\tFreshers with good English communication skills may also apply.\n•\tExperience - 0 - 1 years\n•\tWorking hours - 5 days per week\n\nHiring Process : Face to Face Interview"

"Requirement \n\n1. Right attitude to work with a start-up.\n2. Willingness to work around the clock if necessary.\n3. Outgoing personality with excellent communication skills.\n4. Eagerness to take on an evolving role and to scale the same."

"Qualities: Good Communication Skills(English)\n friendly in approach and a positive attitude.\n\nRequirements:\n\nManage proper database of leads pipeline & have close followups for closure.\n\nManage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales.\n\nClose Leads - Outbound calling to the consumers who have shown interest in our services.\n\nWhat we offer:\n\nGreat Incentives (our current team takes home 2-3 times the salary as incentives)\n\nFriendly environment to work, learn & grow\n\nSuper fun-loving team\n\nThe opening is on urgent basis, Office situated at : Mulund East.\n\nJob Type: Full-time"

"JD for Customer Service Executives/ Food Concierge\n Responsibilities:\nResponsible for taking inbound calls and making outbound calls to the customers.\nAnswer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.\nKeep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. \nFollow up to ensure that appropriate actions were taken on customers' requests.\nRefer unresolved customer grievances or special requests to designated departments for further investigation.\nAdhere to SOP, Quality guidelines set for the process. \nWork closely with the E-Commerce Fulfillment team to ensure that customers receive their order, correctly and on time. Spot potential issues and establish the means to mitigate them.\nMust be on time, and have good attendance\nOther duties and special projects as assigned\nQualifications:\nPrevious customer-facing experience strongly preferred. Worked in an E-commerce environment or in an international BPO \nAbility to communicate clearly with customers and co-workers\nGreat communication, language, verbal and written skills\nProfessional and friendly phone demeanor\nMust be able to use the internet and Microsoft Office especially Excel\nGood computer skills and accurate typing skills of 30-40 wpm minimum\nStrong sense of urgency\nPositive attitude\nCommitment to continued education about Scootsy Company products as well as ways to create an exceptional customer experience. \nAbility to work varied hours/days/Rotational Shifts as dictated by business"