Web Designer

- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily

- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed

- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans

- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings

- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels

- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance

- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.

- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary

- Participate in business-driven projects and initiatives

- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.

- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.

-Shrinkage & Attrition management

-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.

📌 Detailed Job Description – US & Canada Logistics Expert

Position Title: US & Canada Logistics Expert

Location: Mohali Punjab

Department: Logistics & Operations

Employment Type: Full-Time

Reporting To: Operations Manager / Client Account Manager

Role Overview

The US & Canada Logistics Expert will be responsible for managing end-to-end logistics operations for North American clients, ensuring timely dispatch, accurate tracking, efficient load planning, carrier coordination, documentation accuracy, and customs compliance. This role requires strong operational knowledge of US & Canadian logistics, including ACE/ACI customs processes, FTL/LTL shipments, and freight forwarding coordination.

You will serve as the bridge between shippers, carriers, and customs brokers while maintaining a high level of client satisfaction through effective communication and 24/7 operational support.

Key Responsibilities

• 1. Dispatch & Daily OperationsAssign loads to carriers/drivers based on capacity, location, and schedule.
• Monitor pickup and delivery timelines, ensuring on-time performance (OTP ≥ 95%).
• Maintain communication with drivers for real-time updates.
• Record daily activities in TMS and provide EOD reports to clients.

• 2. Track & TraceProactively track shipments (FTL, LTL, Intermodal, Parcel) across US & Canada.
• Contact drivers/carriers every 2–3 hours for status updates.
• Provide clients with real-time visibility of their shipments.
• Identify exceptions (delays, route changes, breakdowns) and escalate promptly.

• 3. Load Planning & Carrier RelationsExpert knowledge of Load board and arrange loads for trucks
• Plan efficient load assignments considering cost, service levels, and regulations.
• Build and maintain strong relationships with carriers and owner-operators.
• Negotiate freight rates, spot rates, and accessorial charges.
• Maintain a carrier database for recurring business.

• 4. Documentation & Customs SupportPrepare Bills of Lading (BOL), Commercial Invoices, Packing Lists, and PODs.
• Support US brokers with ACE (Automated Commercial Environment) entries.
• Support Canadian brokers with ACI (Advance Commercial Information) filings.
• Ensure accurate HS codes, NAFTA/USMCA compliance, and duty/tax calculations.
• Maintain audit-ready documentation as per CBP (US Customs) & CBSA (Canada Border Services) requirements.

• 5. Freight Forwarding CoordinationCoordinate with international freight forwarders for air & ocean shipments.
• Manage bookings, container tracking, and export/import paperwork.
• Ensure smooth coordination between first-mile, main leg, and last-mile partners.
• Handle exceptions such as rollovers, customs delays, and port congestion.

• 6. Customer & Stakeholder SupportAct as the first point of contact for shippers, carriers, and customs brokers.
• Provide 24/7 coverage (rotational/night shifts) aligned with North American time zones.
• Resolve escalations (missed pickup, damage, misrouted cargo).
• Provide proactive communication to clients for all key milestones.

• Key Performance Indicators (KPIs)On-Time Dispatch & Delivery: ≥ 95% loads dispatched/delivered on schedule.
• Tracking Accuracy: ≥ 98% tracking updates captured in TMS within SLA.
• Documentation Accuracy: ≥ 99% error-free BOL, invoices, and customs filings.
• Carrier Retention: Maintain ≥ 90% repeat carriers for regular routes.
• Customer Satisfaction (CSAT): ≥ 4.5/5 rating from client feedback.
• Issue Resolution TAT: 90% of escalations resolved within 1 business day.

• Required Qualifications2–5 years of relevant experience in US/Canada logistics (dispatch, brokerage, freight forwarding, or customs).
• Strong knowledge of FTL, LTL, Intermodal, and Cross-Border logistics.
• Familiarity with TMS software (McLeod, Rose Rocket, MercuryGate, Truckstop, DAT).
• Understanding of ACE/ACI filing processes and cross-border compliance.
• Excellent English communication skills (written & verbal).
• Proficiency in MS Excel, Google Workspace, and logistics systems.

• Preferred SkillsExperience with freight brokerage or 3PL operations.
• Knowledge of USMCA/NAFTA trade compliance.
• Exposure to air/ocean freight forwarding documentation.
• Ability to work night shifts to support North American business hours.

• Why Join Us?Opportunity to work with leading US & Canadian logistics companies.
• Gain cross-border expertise in freight, dispatch, and customs compliance.
• Fast-track career growth with global exposure.
• Competitive salary, shift allowance, and performance bonuses.

Job Profile: Business Development Executive (BDE)

Company Profile: Skill Deck is a dynamic and young company focused on providing trainings to corporates and individuals and help them upskill in the HR and IT domains. We have various courses like payroll expert, talent sourcing expert, UI Development, PHP Development, MERN Stack Development etc. We also conduct workshops on various topics like PF Act, Labour Laws, Indian Payroll System etc. We are a trusted name in the field of HR and IT trainings and corporates rely on us for giving the best trainings to their workforce. We are venturing into training engineers too this year.

We also provide training to college students. We are empanelled with colleges for doing so. We are a trusted name there too. Upskilling is a byword for us.

Offices in: Bengaluru and Amritsar

Description:  You will start your journey at Skill Deck by being a part of a team that builds and maintains business relationships with corporate clients, individual clients and colleges. You will be responsible for connecting new clients with the company and increasing our revenue by inducing clients to give us an opportunity to train them and their people.

Sector: Learning and Development

Required Skill Sets:

If you are:

• Interested in making people learn new things
• Are passionate about cutting edge technology
• Fond of interacting with people
• Keen to explore facets of human behaviour

Skill Deck is the place where you can have fun working and enjoy a healthy work life balance.

Role: Individual Sales, Corporate sales and sales to academia.

Domain: B2B and B2C.

Location: Pan India. WFH.

Working Days and Hours: Monday to Saturday from 9:30 a.m. to 6:30 p.m. with a 1 hour break in between.

Academic Qualifications: Undergraduates and graduates are eligible to apply.

Language: Speaking good English is mandatory.

Rounds of interviews:

Telephonic screening

Final Telephonic interview.

CTC:  Attractive CTC and excellent performance based incentives.

Primary Responsibilities

1. Design and implement front-end & back-end services with high reliability and scalability
2. Contribute to system architecture and database design
3. Do high-level design with guidance and break down a complex system into simpler modules that can be reused
4. Be involved and participate in the overall application lifecycle
5. Learn about new technologies and incorporate them

What Are We Looking For?

1. Hands-on experience with Javascript frameworks like ReactJS / ExpressJS / NodeJS. Databases like MySQL / MongoDB and REST API is a must-have skill.
2. Proficient in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive modules.
3. Experience building at least one application from scratch
4. Interest in learning new languages/frameworks as needed.
5. Worked in a startup environment.
6. A growth mindset and passionate about building things from the ground up.

• Collaborating across an agile team to continuously design, iterate, and develop big data systems.
• Extracting, transforming, and loading data into internal databases.
• Optimizing our new and existing data pipelines for speed and reliability. 
• Deploying new products and product improvements
• Documenting and managing multiple repositories of code.

• Experience with Pandas to process the data and Jupyter notebooks to keep it all together. 
• Familiar with pulling and pushing files from SFTP and AWS S3.  Familiarity with AWS Athena and Redshift is mandatory. 
• Familiarity with SQL programming to query and transform data from relational Databases. 
• Familiarities with AWS Cloud and Linux (and Linux work environment) are mandatory. 
• Excellent written and verbal communication skills.

• Excellent organizational skills, including attention to precise details. 
• Strong multitasking skills and ability to work in a fast-paced environment  Know your way around REST APIs (Able to integrate not necessary to publish)

• Python 
• Sql
• API 
• AWS 
• GCP 
• OCI 
• Azure 
• Redshift

• 5 years experience in database systems 
• 3 years experience with Python to develop scripts

Job Role – Technical Lead – Back End

Work Location  - Bengaluru  

Job Description –

Requirements
• 5+ years of experience in product companies
• Experience in software development and coding in multiple languages

• Experience in both front-end and back-end development with mastery in back-
end.

• Excellent knowledge of software and application design and architecture
• Understanding of software quality assurance principles
• Managed at least 4-5 engineers in their experience.
• High quality organisational and leadership skills
• Outstanding communication and presentation abilities

If you think you are one of them then please reply with your interest and we will take your candidature ahead for the next level of evaluation. Below information would be appreciated more:

Current CTC:

Expected CTC:

Notice Period:

Update Resume: please attach