HR & Admin Executive

We are seeking a motivated and customer-focused Sales Assistant to join our team. The ideal candidate will have strong communication skills, a proactive attitude, and a passion for providing exceptional customer service. You will support our sales team in achieving sales targets, managing customer inquiries, and ensuring a seamless shopping experience for our clients.

Key Responsibilities:

• Customer Service: Provide excellent customer service by addressing customer inquiries, assisting with product selection, and resolving any issues or complaints promptly and professionally.
• Sales Support: Assist the sales team in achieving sales goals by processing transactions, managing inventory, and maintaining product displays. Support with sales promotions and marketing initiatives.
• Product Knowledge: Develop a thorough understanding of our products and services to effectively communicate their benefits and features to customers.
• Order Processing: Handle order processing, including taking orders, managing returns and exchanges, and ensuring accurate order fulfillment and delivery.

Responsibilities:

- Manage end-to-end interactions with prospective customers.

- Deliver tailored product demos to multiple stakeholders.

- Understand customer problem statements and follow a consultative sales process to offer solutions.

- Use sales acceleration tools to perform outbound and inbound sales.

- Research accounts to understand the customer's needs, perform effective follow-up, and generate interest.

- Unearth new sales opportunities through networking.

- Build strong relationships and effectively communicate with the sales, support, and marketing teams.

Requirements

- Have 2+ years of successful experience in SaaS Sales.

- Have been in a quota-carrying role.

- Obsessed with prospect happiness and can set the stage for effective sales follow-up.

- Have excellent verbal & written communication skills.

- Flexible - things change around here. FAST.

Technical Lead (Embedded Software - Linux)

Job Responsibilities:

Lead a team of software/Linux development engineers working on microcontroller firmware development, Linux platform drivers and IOT solutions. Should be able to guide team members, resolve technical roadblocks and deliver project commitments. Will be the go-to person and first-level escalation point for all technical issues faced by the team. Looking for someone with 6+ years in the embedded industry and a passion to build a core team in a growing company. Team size will vary from 6 to 12 people, mainly firmware and Linux engineers.

The selected candidate for this role will be reporting to the software director/manager in the organization.

• Work with firmware and application architects to create a project execution plan
• Review project proposals for execution scope & timelines
• Lead embedded software development activities by the team
• Work with QA teams to resolve bugs and ensure release readiness
• Work with h/w design and PM teams to ensure smooth execution and timely delivery of projects

The main responsibilities of this role are:

Technical:

• Strong programming skills (C, C++, assembly)
• Linux development experience (porting & platform drivers)
• Expert-level knowledge of embedded microcontroller & microprocessor-based systems
• Prior experience in delivering critical modules for microcontroller projects
• Good understanding of commonly used embedded communication protocols
• Good understanding of common embedded peripherals, interfaces & sensors
• Experience working on Real-Time systems (RTOS)
• Should be able to quickly learn new technologies and enable the team on the same
• Should be able to work with minimal technical guidance

Leadership:

• This role requires excellent communication skills
• Strong analytical & problem-solving skills
• Should be able to lead junior engineers by providing technical mentoring
• Owns task division, task allocation and tracking within the team
• Require multi-tasking and time management skills
• Prior experience working with overseas clients
• Periodically report progress to management

Other desirable skills:

Knowledge of Python

Work Location: Vile Parle, Mumbai

Employment: Full Time

Experience: 10-15 years

DYD is a new business initiative and we are on the lookout for a passionate and energetic VP Service for our Ecommerce platform.

At DYD we are taking the car repair service experience to a whole new level. Simplifying the process while maximizing customer comfort. Integrating the latest technology to get quality results in a short time is what we aim for.

Qualifications:

• Knowledge & Experience of Car Service & Service parts Operations
• Understanding the nuances of the Car Repair Industry, business KPIs, profitability matrix
• Product & General Automotive Business Knowledge
• Customer Handling Skills

Goals

• Ensure Customer Satisfaction
• Ensure High-Quality Standards
• Increase Market Share
• Ensure Customer Service Department Profitability
• Monitor Expense Control
• Maintain Employee Retention & Satisfaction and ensure training is done
• Meet Dealers Performance & Profit Guidelines
• Meet Manufacturers Performance & Operational Guideline
• New customer acquisition and retention.
• Ensure profitability through identifying new revenue sources and business development.
• Coordination between-group branches to ensure uniform practices and SOP
• Ensure profitability through identifying a new revenue source

Roles & Responsibilities:

• Plan, Organize, Lead, and Control Operations in Car Repair Service & Service parts Area
• Generate Stable Profitability for Business
• The setting of Service & Service parts Performance Targets
• Monitor Customer Satisfaction Reports & Trends
• Share Customer Satisfaction Information with Service & Service parts Personnel
• Establish Yearly Targets & Competitive Compensation Plan
• Set Marketing Strategies to Target New Business
• Tracking Competitors Activities
• Development of Innovative Offers for Customer
• Monthly Analysis of Key Performance Indicators (Productivity, Efficiency, Labour Utilization, Labour & Service parts Sales, Inventory Control, Service Rate)
• Provide Monthly Performance Results to the Dealer Principal
• Maintain Service & Service parts Coordination through regular meetings
• Carry out Yearly Staff Performance Appraisals of Car maintenance mechanics
• Establish Performance & Customer Satisfaction based Incentive Scheme
• Monitor Service Shop Environmental & Safety Issues
• Ensure Facility Standards are maintained
• Monitor training function to ensure trained manpower availability
• Guide & monitor group parts function to ensure min inventory with target SR.

About Us: 

Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance and modern tools that owners need to successfully grow their business. 

We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution.

At Novo, we’re here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed modern bank accounts and tools to help to save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business transactions and more. We’ve made a big impact in a short amount of time, helping thousands of organizations access powerfully simple business banking.  

We are looking for a Senior Data Scientist who is enthusiastic about using data and technology to solve complex business problems. If you're passionate about leading and helping to architect and develop thoughtful data solutions, then we want to chat. Are you ready to revolutionize the small business banking industry with us?

About the Role: (specific to the role-- describe the role activities/duties, who they interact with, what they are accountable for, how the role operates in the team, department and organization)

• Build and manage predictive models focussed on credit risk, fraud, conversions, churn, consumer behaviour etc
• Provides best practices, direction for data analytics and business decision making across multiple projects and functional areas
• Implements performance optimizations and best practices for scalable data models, pipelines and modelling
• Resolve blockers and help the team stay productive
• Take part in building the team and iterating on hiring processes

Requirements for the Role: (these are specific to the role-- technical skills and requirements to fulfill the job duties, certifications, years of experience, degree)

• 4+ years of experience in data science roles focussed on managing data processes, modelling and dashboarding
• Strong experience in python, SQL and in-depth understanding of modelling techniques
• Experience working with Pandas, scikit learn, visualization libraries like plotly, bokeh etc.
• Prior experience with credit risk modelling will be preferred
• Deep Knowledge of Python to write scripts to manipulate data and generate automated  reports

How We Define Success: (these are specific to the role-- should be tied to performance management, OKRs or general goals)

• Expand access to data driven decision making across the organization
• Solve problems in risk, marketing, growth, customer behaviour through analytics models that increase efficacy

Nice To Have, but Not Required:

• Experience in dashboarding libraries like Python Dash and exposure to CI/CD 
• Exposure to big data tools like Spark, and some core tech knowledge around API’s, data streaming etc.

Novo values diversity as a core tenant of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic. 

• Candidate should have Good Communication and Presentation Skills.
• Candidate should have very Good Logical and Analytical Skills
• Candidate should have Programmatic and Management Skills
• An understanding of the Software Development Life Cycle as well as the business approach for the product.
• Ability to work in a team as well as an individual
• Ability to work under pressure and maintain deadlines
• Knowledge of open source tools and utilities
• Ability to understand Project Requirements