Company: EaseMyTrip
Location: Noida, -63
Salary: ₹19,278 per month
Schedule: Rotational Shift | 6 Days Working (1 Rotational Week Off)
No Night Shift for Females
Job Description:
EaseMyTrip is looking for Customer Support Executives- Travel Process to handle customer queries related to flight bookings and travel support. The role involves assisting customers through voice calls, email, and chat, resolving issues, and ensuring a smooth customer experience.
Responsibilities:
- Handle customer queries via calls, email, and chat
- Provide timely resolution to flight-related issues
- Maintain professional communication with customers
- Update and maintain customer records
Requirements:
- Freshers with good communication skills can apply
- Basic knowledge of domestic/international travel process is a plus
- Enthusiastic and customer-focused attitude
Shubham Vishwakarma
Full Stack Developer - Averlon
About EaseMyTrip.com
About
EaseMyTrip commenced its operations in 2008 by focusing on the B2B2C (business to business to customer) distribution channel and providing travel agents access to its website to book domestic travel airline tickets in order to cater to the offline travel market in India. Subsequently, by leveraging its B2B2C channel, the company commenced operations in the B2C (business to customer) distribution channel in 2011by primarily focusing on the growing Indian middle class population's travel requirements. With our presence in the B2B2C and B2C channels, we were able to commence operations in the B2E (business to enterprise) distribution channel in 2013 with the aim of providing end-to-end travel solutions to corporates. Our presence in three distinct distribution channels provide us with a diversified customer base and wide distribution network. We believe that the strength of our brand, the quality of our services, our user-friendly websites (www.easemytrip.com and www.easemytrip.in), android and iOS based mobile applications (EaseMyTrip), our customer centric approach, as well as our efficient marketing programs have enabled us to develop significant market share in the domestic airline ticket business in India. In Fiscal 2019, GoAir, and SpiceJet, recognized us as amongst the top travel partners in terms of revenue and passenger count. The strength of our brand has increased significantly over the years. Our technology-enabled infrastructure and systems have enabled us to operate and maintain an efficient and lean organization related to the size of our operations. We have not required any equity infusion subsequent to our original incorporation requirements, and we have historically financed our working capital requirements and the expansion of our business and operations primarily through funds generated from our operations and debt financing.
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Market
Product/Technology
Customer
Competition
Client
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Opening a conversation
Listening and Understanding abilities
Assessment of buyer
Growing the conversation
Art of probing/ questioning
Establishing trust, credibility, relationship over a communication
360-degree communication
Closing the communication loop
Presentation skill
Written communication- e-mail, documentation etc.
- Negotiation Skill-
Uncovering and delivering value, increasing the pie, creating win-win situations
Showing the value/worth
Finish it strong
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Planning & Methodical
Motives
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Persuade
Follow-up
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Drive to Succeed
Competitiveness
Achieving the goal
Sense of Achievement
Fear of Failure
Perseverance or Persuasiveness
Go getter
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Mental resilience
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Understands motivations that drives human behavior
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In-charge of their plans and action
Owning up their success or failures
Doers or Action oriented
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon