Business Developer

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Job Summary:

We are seeking a highly motivated and experienced IT Talent Acquisition & HR Executive to join our dynamic HR team. The ideal candidate will be responsible for sourcing, attracting, and hiring top IT talent for our organization and carrying out day-to-day HR-related tasks. This role requires a deep understanding of the IT industry, exceptional communication skills, and the ability to manage the end-to-end recruitment process and through knowledge of HR processes.

Key Responsibilities:

IT Talent Acquisition:

• Identify and source IT professionals through various channels including job boards, social media, professional networks, and direct outreach.
• Review resumes, conduct phone screens, and evaluate candidate’s technical skills.
• Schedule and coordinate interviews between candidates and tech leads, ensuring a smooth and efficient process.
• Maintain a pool of potential candidates for future openings, and build long-term relationships with high-potential candidates.
• Process onboarding, and ensure a seamless transition for new hires.
• Track and report key recruitment metrics, such as time-to-fill, cost-per-hire, and candidate satisfaction.
• Promote the company’s reputation as an employer of choice by showcasing our culture, values, and work environment.
• Ensure all recruitment practices are in line with legal requirements and company policies.

HR executive:

• Support employee inquiries related to compensation, benefits, and leave management.
• Coordinate with vendors for HR-related tasks.
• Contribute to developing and implementing HR strategies and initiatives assigned by the Operations Manager.
• Participate in HR policy implementation, HR software implementation, and employee engagement activities.
• Display an attitude of being a friendly person.
• Good knowledge of Google spreadsheets, Google Docs, MS Teams, and HR software.
• Excellent Written and Verbal communication in English

Qualifications:

• Education: Bachelor’s degree in Human Resources, Business Administration, Information Technology, or a related field.

Experience:

• Minimum of 2 years of experience in IT recruitment, preferably in an in-house or agency setting.
• Proven track record of successfully filling IT roles across various levels, from junior to senior positions.

Skills:

• Strong knowledge of IT roles, technologies, and industry trends.
• Excellent communication and interpersonal skills.
• Proficiency in using Applicant Tracking Systems (ATS) and other HR tools.
• Ability to manage multiple tasks and prioritize effectively.
• Strong analytical skills with the ability to track and interpret recruitment data.
• Innovative approach to Employee engagement.
• Ability to develop KRAs and KPIs for each role.

Personal Attributes:

• Results-driven with a strong sense of urgency.
• Highly organized with attention to detail.
• Ability to work independently and as part of a team.
• Strong ethical standards and a commitment to confidentiality.

This is a part-time / Freelance opportunity

Vai Ra is a fine jewelry start-up based in Hyderabad. Founded in 2022, we are a digital-first D2C brand offering lab-grown diamond and moissanite jewelry. We are looking for a part-time/freelance digital marketing consultant who will work closely with the founders to drive the digital marketing activities.

Sales are the lifeline for a start-up, so ROAS and sales will be the main KPI. All the efforts of the person in this role should focus on maximizing sales through our campaigns. This will also fuel your growth within the organization. This role requires creative thinking to design profitable sales campaigns outside the "big agency" thought process. Our key performance indicator is Return on Ad Spend (ROAS) with a target of 12X. This target is achievable given our product range from 35k to 1 lac.

What would you be doing?

• Develop interactive ads with the available creative content. Our primary source of the content is photos and videos of real products (not photoshoots with models). You should be able to use these materials to build, test, and run your creative campaigns.
• Create interactive landing pages using Shopify-compatible apps
• Manage Google Ads and Meta ads campaigns independently, from strategy to optimization. You should be able to take complete ownership of the campaigns. Your performance will be measured by the sales reflected in your weekly dashboards.
• Manage email, WhatsApp, and SMS campaigns. These campaigns need to be designed daily, and you should be able to show revenue and Click-Through Rate (CTR) for them, similar to other paid advertising campaigns.
• Campaign management and optimization will be an integral part of this role. You should have good domain knowledge to detect and rectify technical problems across all ad tech tools, such as Google, Meta, and Bik.
• Implement exit popups, generate leads, and use these leads to create FOMO campaigns in regular intervals

Domain skills you must have to apply for this role:

• Google Ads
• Google Analytics
• Meta Facebook Business Manager
• Bik or similar marketing platforms
• Shopify

Other requirement for the role:

• You should be able to design sales campaigns that sell. We don't spend millions on campaigns. So you should be able to set aside the vanity metrics and be creative enough to create campaigns that mean the most for a startup
• You should be able to do everything from strategizing to running the campaigns without much supervision. Just like you, we dislike micromanagement.
• You’re organized with a high attention to detail: You’ll be managing all our ad campaigns

Experience

• 1-2 years experience in a performance marketer role
• Experience in managing campaigns for a luxury/lifestyle brand with high ticket orders is highly preferable
• Ability to work remotely (This is as much a skill as a perk)

Time commitment

• 20 hours per week

Why should you apply

• You will be our first digital marketer with a scope of making a great impact on a growing company
• Join a small team where every idea matters and a place that can take your skills to the next level
• Have an inside view of how D2C marketing works

Company Profile:

                                                                    App Innovation Technologies is leader in Mobile and Web based solutions development. With our extensive knowledge of this industry, our customers receive the edge needed to make their projects a true success. Our team of developers, analysts, designers, testers and project managers will complete projects on time to the agreed specifications with Mobile,  Social, Cloud and Analytic’s expertise.

We also provide a caravan of web-based products and Software services.  AIT is a reputed web/Software development company with its headquarters based at Coimbatore, India. We have a creative team of skilled professionals who have in depth knowledge in various technologies including open source technologies and Microsoft technologies to service our valuable clients. Please visit our website http://www.aitechindia.com">www.aitechindia.com for more details.

Job Description:

                                 We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.