VP Engineer

Strong Technical Support Leader profile

Mandatory (Company) – Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)

Mandatory (Experience 1) – 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams

Mandatory (Experience 2) – Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams

Mandatory (Team Leadership) – Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management

Mandatory (Technical Depth) – Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows

(to effectively coordinate with architects and engineering heads)

Mandatory (Process & Metrics) – Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting

Mandatory (Ticketing Tools) – Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms

Mandatory (Core Skills) – Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

—ACOUNTING—

Senior Auditor, Junior Auditor, Accountant, Controller, Computerized Accounting, Staff Accountant

—BEAUTYSALON—

Salon Manager, Assistant Salon Manager, Beautician, Hair Stylist, Barber, Message Therapist, Cosmetologist, Nail Technicians, Aerobic and Fitness Instructors, Alternative Instructors, Acupuncturist

—CASINO—

Casino Manager, Assistant Casino Manager, Casino Dealer, Slot Technician

—CLERGY—

Priest, Minister, Rabbi, Reverend

—CRUISESTAFF—

Cruise Director, Assistant Cruise Director, Cruise Staff, Gentlemen Dance Host, Youth Activities Coordinator, Fitness Instructor, Aerobics Instructor, French Instructor, German Instructor, Water Sport Scuba, Water Sports Scuba Diving Instructor, Port Lecturer, Television Technician, Videographer, International Host & Hostess, Administrative Assistant

—DECK—

Captain, Staff Captain, First Officer, Second Officer, Third Officer, Junior Third Officer, Deck Engine Mechanic, Navigation Officer, Safety Officer, Security Personnel, Chief Radio Officer, Radio Officer, Quarter Master, Carpenter, Ordinary Seaman, Able Seaman Entry Level, Able Seaman Limited, Abel Seaman Special, Able Seaman Unlimited, Splicer Joiner, Seaman Surveyor, Deck Utility man, Deck Hand, Deck Cadet

—ENGINE—

Chief Engineer, Staff Chief Engineer, First Engineer, Second Engineer, Third Engineer, Junior Third Engineer, Engine Cadet, Hotel Service Engineer, Chief Electrical Engineer

Electrical Engineer, Electronic Engineer, Electronic Engineer Junior, Chief Refrigeration Engineer, Refrigeration Engineer, Engine Storekeeper, Motorman, Fitter, Oiler, Wiper (Engine Utility Man), Plumber Upholsterer

—ENTERTAINMENT—

Guest Entertainer, Lounger Performer, Show Signer, Production Vocalist, Show Dancer, Dance Troupes and Performers, Production Manager, Assistant Production Manager, Stage Manager, Backstage Manager, Disc Jockey, Sound Light Technician, Video Technician, Show band Musician Piano, Cocktail Pianist, Piano Bar Entertainer, Show band Musician Trumpet, Show band Musician Trombone, Show band Musician Saxophone Reeds, Show band Musician Drums, Show band Musician Bass, Show band Musician Guitar, Guitar Soloist, Keyboard Soloist, Guest Band Musician, Classic Rock Musicians, R and B Musicians, Country Musicians, Instrumentalists, Cabaret Actors, Comedians

—FOODAND BEVERAGE—

Food and Beverage Director, Assistant Food and Beverage Director, Restaurant Manager, Maitre d, Head Waiter Waitress, Jr. Waiter, Dining Room Manager, Sommelier Wine Steward Stewardess, Dining room Waiter Waitress, Dining room Buffet Man, Restaurant Hostess, Bar Manager, Assistant Bar Manager, Bar Supervisor, Assistant Bar Supervisor, Bar Accountant, Bar Waiter Waitress, Bartender, Bar Steward & Stewardess, Snack Steward Stewardess, Bar Utility, Bar Boy, Buffet Steward & Stewardess, Busboy

—GALLEY—

Executive Chef, Assistant Executive Chef, Souse Chief, Chef Tournant, First Cook, Second Cook, Third Cook, Vegetable Cook, Cook Trainee, Crew Cook, Crew Cook Assistant, Crew Cook Utility, Officer Mess man, Staff Mess man, Provision Store keeper, Butcher Supervisor, Assistant Butcher Supervisor, Butcher, Butcher Trainee, Butcher Utility, Pastry Chef, Assistant Pastry Chef, First Pastry man, Second Pastry man, Third Pastry man, Baker Supervisor, Assistant Baker Supervisor, First Baker, Second Baker, Third Baker, Baker Trainee, Pantry Man, Dishwasher, Pot washer, Ice Carver

—GIFTSHOP—

Gift Shop Manager, Assistant Shop Manager, Retail Sales Person, Florist

—GUESTLECTURERS—

Destination Speaker, Special Interest Speaker/Lecturer, Port/Shopping Lecturer,

—HOTEL—

Passenger Service Director, Chief Purser, Assistant Hotel Manager, Deputy Purser, Second Purser, Assistant Purser, Computer Technician, Junior Assistant Purser, Crew Purser, Assistance Crew Purser, Receptionist, Guest Service Coordinator, Guest Service Associate, Hotel Assistant, Shore Excursion Manager, Assistant Shore Excursion Manager, Cruise Sales Consultant, Hotel Controller, Senior Auditor Hotel Operations, Junior Auditor Hotel Operations, Night Auditor, Printer Desktop Publishing and Applications, Yeoman, Chief Yeoman, Locket Attendant

—–HOUSEKEEPING—

Chief Housekeeping Assistant Chief Housekeeper, Floor Supervisor, Head Room Steward, Cabin Steward Stewardess, Assistant Cabin Steward Stewardess, Bell Captain, Bell Boy, Utility Cleaner, Laundry Supervisor, Assistant Laundry Supervisor, Laundry Keeper, Laundry man, Linen Keeper, Pool Attendant

—HUMANRESOURCES—

Human Resources Manager, Training and Development Manager, Crew Staff Administration, Crew Staff Administration Assistant

—INFORMATIONSYSTEMS—

Shipboard information Systems Manager, Coordinator Computer Desktop Applications, Computer Accounting Applications, Computer Maintenance, Computer Applications, Computer System Hardware Technician, Computer System Administration Manager, Internet Manager

—INSTRUCTORS—

Bridge Instructor, Golf Instructor, Scuba Diving/Water Sports Instructor, Arts and Crafts, Dance Instructor, Texas 42 Instructor, Caricature Artist

—–MEDICAL—–

Chief Doctor, Crew Doctor, Nurse Practitioner, Chief Nurse, Nurse

—PHOTO—

Photo Manager, Assistant Photo Manager, Photographer, Junior Photographer, Videographer

HIRING NOW

TRAINEE MEDICAL REPRESENTATIVES (TMR)

📍 PAN India | 🏫 Training in Gurgaon (Mandatory)

Eligibility:

✔️ B.Sc. / B.Pharma graduates

✔️ Age: Freshers < 23 yrs | Experienced < 25 yrs

✔️ Min. 3 months pharma sales exp. (preferred)

🚫 Only 1 pharma company experience allowed

👨 Only male candidates eligible

Responsibilities:

🔹 Promote pharma brands to doctors

🔹 Generate prescriptions & maintain rapport

💰 Salary: ₹25,000 per month

📍 Training Stipend: ₹175/day for 27 Days

🧳 Travel expenses for training covered

Benefits:

✔️ Medclaim – ₹3 Lakhs

✔️ Accidental Cover – ₹15 Lakhs

✔️ Term Insurance – 10x CTC

✔️ Bonus, LTA, Gratuity, TA, Incentives & More!

✔️ Lodging, boarding, meals & laundry fully covered by company

💻 2 Virtual Interview Rounds

🚀 Immediate Joiners Preferred

Job description

“I DESIGN MY LIFE” is an Online Business Consulting/ Coaching Company headed by renowned Business Coach – Sumit Agarwal. We provide online consulting and trainings to Business Owners of SMEs, MSMEs across India.

You can find more about us here: https://idesignmylife.net/careers/

This is a hands-on position. The role will have the following aspects:

POSITION: Software Developer

LOCATION: Full time(permanent) work from home opportunity

LANGUAGES: JavaScript, MySQL, Python, Erp Next, HTML, CSS, and Bootstrap

ROLE : We are looking for people who can

• Code well
• Have written complex software
• Self-starters - Can read the docs and don't need hand-holding
• Experience in Python/Javascript/jQuery/Vue/MySQL will be a plus
• Functional knowledge of ERP will be a plus

Basic Qualifications

• BE / B.Tech - IT/ CS
• 1 / 2+ years of professional experience
• Strong C# and SQL skills
• Strong skills in React and TypeScript
• Familiarity with AWS services or experience working in other cloud computing environments.
• Experience with SQL Server and PostgreSQL.
• Experience with automated unit testing frameworks.
• Experience in designing and implementing REST APIs & micro services-based solutions.

Job Types: Full-time, Permanent

Pay: ₹336,354.85 - ₹691,451.90 per year

Schedule:

• Day shift
• Weekend availability

Education:

• Bachelor's (Required)

Experience:

• JavaScript: 1 year (Required)
• MySQL: 1 year (Required)

Work Location: Remote

Expected Start Date: 01/03/2025

About the role:

· Monitor relationships with existing customers through CRM systems

· Ensure the CRM system provides an effective sales funnel

· Develop and implement marketing techniques that will drive new customers

· Plan and manage Welcome Email, calls, escalations, handover/possession etc

· Suggest new methods to address customers’ needs

· Track marketing metrics and trends, like conversion rates

· Assist with organizing promotional events to reach prospective customers

Qualifications:

· Technical expertise with CRM and analytical systems

· Strong communication skills along with a customer-oriented attitude

· Graduate, MBA or PG in relevant field with 2-5 years of experience

We are looking for an HR Manager with outstanding people skills to manage our personnel and ensure that our human resources programs and initiatives are effective, efficient, and aligned with overall business objectives. The ideal candidate for this role should possess a high work ethic, excellent communication skills, knowledge of labour regulations and HR practices, strategic thinking abilities, strong organisational skills, and excellent interpersonal skills.

Responsibilities:

Provide professional leadership, support, and development to HR staff, in order to increase knowledge, share best practices, and ensure that relevant professional standards are met.

Advice and strategies on the development of effective employment policies across the company.

Take a lead role in transforming and strengthening the organisational culture, ensuring that the company values and approach are displayed.

Ability to handle Employee Relations issues end to end.

Coordinate playbooks for annual HR activities such as compensation planning and open enrolment.

Handle a team of recruiters and end-to-end IT recruitment.

Parse specialised skills and qualifications to screen IT resumes

Perform pre-screening calls to analyse applicants’ abilities

Interview candidates combining various methods (e.g., structured interviews, technical assessments and behavioural questions)

Coordinate with IT team leaders to forecast department goals and hiring needs

Craft and send personalised recruiting emails with current job openings to passive candidates

Participate in tech conferences and meetups to network with IT professionals.

Required Skills:

Good knowledge of employment regulations.

Proven work experience as a Technical Manager or Manager 

Hands-on experience with various interview formats (e.g., phone, Skype and structured)

Technical expertise with an ability to understand and explain job requirements for IT roles

Familiarity with Applicant Tracking Systems and resume databases

Solid knowledge of sourcing techniques (e.g., Job portals and Boolean search)

Excellent verbal and written communication skills, Solid understanding of HR practices and labour legislation.

Product Responsibilities:

As an Engineering Manager, you will be responsible for the end-to-end delivery of one or more products and solutions.

10+ years of relevant industry experience.

Be technically strong and deliver product excellence.

Collaborate with your team and cross-functional partners to define and influence strategy.

Drive roadmap creation and execution.

Collaborate with various functions, drive engineering initiatives, and have an impact at an organizational level.

Participate in technical design. You will be the owner of the technical direction of the products.

Define clear OKRs and measure the impact of your team and individual members.

Evangelize your products across various teams and also to external customers.

Work with the GTM team to deliver success for the products.

Collaborate with the Recruitment/HR team to hire exceptional talent for your own team and also for other teams.

Minimum Qualifications:

Bachelor degree preferably in Computer Science from a reputed engineering college.

10+ years of proven experience, with 2+ years of leading a team.

Very strong in hands-on coding.

8+ years of combined experience in JVM languages(Java, Scala, Kotlin, etc), any scripting language like python, relational and non-relational databases.

Very strong in system design. You should have designed and implemented large-scale Web applications or data systems.

Strong verbal and written communication skills.

Demonstrated experience recruiting and managing technical teams, including performance management.

Good to have:

Don't worry, we'll ramp you up, but experience in any of these areas will help you hit the ground running:

Familiarity with technologies such as Apache Spark, Apache Hadoop ecosystem, and modern warehouses like Snowflake, AWS Redshift, etc.

Experience working with public cloud systems such as AWS, GCP, or Azure.

Experience with containerization and technologies such as Kubernetes and Docker.

 Knowledge of large-scale, data-heavy distributed systems.

• Build data pipelines for structured/unstructured, real-time/batch, events/synchronous/asynchronous using MQ, Kafka, Steam processing using Java / Python
• Design the Data stores for Big Data systems with expertise in Cassandra, HBase
• Implementation of Indexing and Search using Elasticsearch
• Setup and Deployment of Cassandra, Elasticsearch clusters

• Strong hands-on experience with Cassandra, data modeling, data replication, clustering, indexing for handling for large data sets
• Experience with SQL, NoSQL, relational database design, and methods for efficiently retrieving data for Time Series Analytics
• Strong understanding of CQL, Data Modeling in-order to achieve highly performant data access
• Strong experience in data modeling in Cassandra to design efficient storage model to meet variety of business needs
• Should have Elasticsearch skill with significant experience working with large Elasticsearch clusters, cluster performance optimisation, capacity planning, enhancing monitoring capabilities for early issue detection, driving operational readiness and ongoing maintenance
• Strong hands-on experience of programming with Java / Python
• Ability to troubleshoot and investigate stability, performance issues