Lead Visual Design

Market Research Manager

Job Overview

We are looking for an experienced, analytical, and results-oriented Market Research Manager to join our team. In this role, you will lead market research initiatives, generate actionable insights, and support strategic business decisions through data-driven analysis. You will collaborate with cross-functional teams, oversee research projects from planning to execution, and mentor a team of market research professionals to drive business growth and market competitiveness.

Key Responsibilities

·        Develop and implement comprehensive market research strategies to gather insights on target markets, customer behavior, industry trends, and competitive landscapes.

·        Design and manage quantitative and qualitative research projects, including surveys, interviews, focus groups, and market analysis.

·        Collect, analyze, and interpret primary and secondary research data to identify emerging trends, opportunities, and business risks.

·        Monitor consumer purchasing behavior, preferences, and market shifts to forecast future demand and buying patterns.

·        Conduct competitor analysis, including product offerings, pricing strategies, marketing campaigns, and market positioning.

·        Translate complex datasets into clear, actionable reports, dashboards, presentations, and visualizations using tools such as Excel, PowerPoint, Tableau, or similar platforms.

·        Present research findings and strategic recommendations to senior management and key stakeholders.

·        Partner with cross-functional teams to identify research requirements and provide data-driven business recommendations.

·        Stay updated with the latest market research methodologies, tools, technologies, and industry developments.

·        Lead, mentor, and develop a team of market research professionals while ensuring the successful execution of research projects within defined timelines.

Qualifications & Skills

·        Master's degree in Market Research, Marketing, Business Administration, Statistics, Economics, or a related field.

·        Minimum 5 years of experience in market research, including experience managing research projects and leading teams.

·        Strong expertise in qualitative and quantitative research methodologies, survey design, sampling techniques, and statistical analysis.

·        Proficiency in data analysis, visualization, and reporting tools such as Excel, Tableau, Power BI, SPSS, or similar platforms.

·        Excellent analytical, problem-solving, and critical thinking abilities.

·        Strong presentation and communication skills with the ability to simplify complex data into meaningful business insights.

·        Proven leadership skills with experience managing and mentoring teams.

·        Ability to work independently while collaborating effectively in a fast-paced, deadline-driven environment.

·        Strong project management, organizational, and stakeholder management skills.

About Company:

Our client is the industry-leading provider of CRM messaging solutions. As a forward-thinking global company, it continues to innovate and develop cutting-edge solutions that redefine how businesses digitally communicate with their customers. It works with 2500 customers across 190 countries with customers ranging from SMBs to large global enterprises.

About the role:

The Director of Product Management is responsible for overseeing and implementing product development policies, objectives, and initiatives as well as leading research for new products, product enhancements, and product design.

Roles & responsibilities:

- Become a product expert on all company's solutions

- Build and own the product roadmap and timeline.

- Develop and execute a go-to-market strategy that addresses product, pricing, messaging, competitive positioning, product launch and promotion.

- Work with Development leaders to oversee development resources, including managing ROI, timelines, and deliverables.

- Work with the leadership team on driving product strategy, in both new and existing products, to increase overall market share, revenue and customer loyalty.

- Implement and communicate the strategic and technical direction for the department.

- Engage directly with customers to understand market needs and product requirements.

- Develop/implement a suite of Key Performance Indicators (KPI's) to measure product performance including profitability, customer satisfaction metrics, compliance, and delivery efficiency.

- Define and measure value of software solutions to establish and quantify customer ROI.

- Represent the company by visiting customers to solicit feedback on company products and services.

- Monitors and reports progress of projects within agreed upon timeframes.

- Write very high quality BRD, PRDs, Epics and User Stories

- Creates functional strategies and specific objectives as well as develops budgets, policies, and procedures.

- Creates and analyzes financial proposals related to product development and provides supporting content showing allocation of funds to execute these plans.

- Write status updates, iteration delivery and release notes as necessary

- Display a high level of critical thinking in cross-functional process analysis and problem resolution for new and existing products.

- Develop & conduct specialized training on new products launched and raise awareness & application of relevant subject matter.

- Monitor internal processes for efficiency and validity pre & post product launch/changes.

Requirements:

- Excellent communication skills, both verbal and in writing.

- Strong customer focus paired with exceptional presentation skills.

- Skilled at data analytics focused on identifying opportunities, driving insights, and measuring value.

- Strong problem-solving skills.

- Ability to work effectively in a diverse team environment.

- Proven strategic and tactical leadership, motivation, and decision-making skills

Required Education & Experience:

- Bachelor's Degree in Technology related field.

- Experience in working with a geographically diverse development team.

- Strong technical background with the ability to understand and discuss technical concepts.

- Proven experience in Software Development and Product Management.

- 12+ years of experience leading product teams in a fast-paced business environment as Product Leader on Software Platform or SaaS solution.

- Proven ability to lead and influence cross-functional teams.

- Demonstrated success in delivering high-impact products.

Preferred Qualifications

- Transition from software development role to product management.

- Experience building messaging solutions or marketing or support solutions.

- Experience with agile development methodologies.

- Familiarity with design thinking principles.

- Knowledge of relevant technologies and industry trends.

- Strong project management skills.

As the Implementation Lead/Manager, you will be at the forefront of ensuring a seamless onboarding experience for our clients. You will play a critical role in understanding client needs, managing project timelines, and collaborating with cross-functional teams to deliver a high-quality onboarding experience.

Key Responsibilities:

• Client Onboarding:

Lead end-to-end implementation projects, ensuring a smooth transition from the sales phase to successful system deployment.

Collaborate with sales and account management teams to understand client requirements and expectations.

• Project Planning:

Develop and execute detailed project plans, outlining tasks, milestones, and deliverables. Define project scope, objectives, and success criteria in collaboration with clients.

• Stakeholder Collaboration:

Work closely with internal teams, including product development, support, and training, to ensure coordinated efforts in meeting client needs. Serve as the primary point of contact for clients during the implementation phase.

• Configuration and Customization:

Oversee the configuration of HR Tech SAAS solutions to meet client-specific requirements. Coordinate with the technical team to ensure proper customization and integration of the system.

• Training and Support:

Conduct training sessions for client teams to ensure effective utilization of the HR Tech SAAS products. Provide ongoing support during and after the implementation phase to address client inquiries and issues.

• Quality Assurance:

Implement quality assurance processes to verify that the configured solutions meet client expectations. Conduct thorough testing and validation of system functionalities.

• Communication:

Maintain clear and regular communication with clients, updating them on project progress, timelines, and any potential challenges. Manage expectations and address concerns promptly to ensure a positive client experience.

• Documentation:

Create and maintain comprehensive documentation related to the implementation process, configurations, and client-specific details.

Develop user manuals and guides as needed.

• Post-Implementation Review:

Conduct post-implementation reviews to gather feedback, assess project success, and identify areas for improvement. Collaborate with product development teams to relay client feedback for future enhancements.

You are a desired candidate if you have:

• Proven experience in leading successful implementations of HR Tech SAAS solutions.
• Strong project management skills with the ability to manage multiple client implementations simultaneously.
• In-depth understanding of HR processes and workflows.
• Technical acumen, including familiarity with system configurations and integrations.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships.
• Problem-solving mindset and the ability to navigate complex client requirements.
• Knowledge of quality assurance processes and testing methodologies.
• Training experience, including the development and delivery of training programs.
• Detail-oriented with a focus on delivering high-quality solutions on time.

Networking Engineer | NOC Team 

Job Description:

Summary of Position:-

• They should have hands-on on Technologies – Remote Support 
•  24/7 Monitoring of Logs, Alerts, and Dash Boards 
•  Incident Identification & Recording 
•  Provide level 1 support to address the incident 
•  Prioritize and assign tickets to respective teams. 
•  Follow escalation matrix 

Primary Responsibilities:

• Remote Support
• Cisco Router & Switches, 
• Networking 
• Network Devices. 
• Monitoring of Log 
• Assign tickets to respective teams. 
• Follow the escalation matrix. 

Requirements:

•  Graduate 12th +3 years polytech Diploma.
•  1 to 2 Years Experience and 1-Year core experience in NOC Team & Remote Support.  
•  Excellent communication skills (Written & Verbal).
• Team Handling, Report Generation, Presentation skill.
• Flexible to learn and upgrade.
• Languages- Hindi/ English and can understand Gujarati is preferrable.

                                                         Lead - Quality Analyst

About us :

ImpactGuru.com was incubated at Harvard Innovation Lab, USA in 2014. We at ImpactGuru strive to empower people and help them raise funds for their causes. Whether it’s for patients facing medical emergencies such as Covid-19, cancer, organ transplants, or for nonprofits fundraising for their programs, or for individuals raising money to fund animal causes, education expenses, or any other cause that they are passionate about, we have got you covered.

In the last 7 years, ImpactGuru has been providing fundraising assistance. We along with our global partners have been successful in mobilizing over Rs 1,500 crores / $200mm and have touched more than 1 crore / 10mm lives.  

Website - link : https://www.impactguru.com/about-us">https://www.impactguru.com/about-us

Job Description :

- Review and analyze system specifications

- Design/Execute test cases (manual or automated) and analyze results, cross-browser / cross-device

- Test REST APIs using Postman, automation scripts

- Create logs to document testing phases and defects

- Report bugs and errors to development teams

- Manage bug and support queues for internal customers

- Help troubleshoot issues with strong analytical and problem-solving skills

- Conduct post-release/ post-implementation testing

- Work with cross-functional teams to ensure quality throughout the software development lifecycle.

 Requirements :

- Proven work experience in software quality assurance

- Proven experience as an automated QA tester is a plus

- Experience in Selenium Framework Creation/Maintenance with Java or any other automation tool apart from Selenium is a plus

- QA experience in Android / iOS apps

- Experience testing API/REST services

- Experienced with test case creation and execution to cover Functional, Regression, Integration, and E2E testing.

- Familiarity with Agile frameworks and regression testing

- Knowledge of using NoSQL/SQL, JMeter, Selenium

- Experience working in an Agile/Scrum development process

- Ability to document and troubleshoot errors

- Working knowledge of test management software (e.g. Jira, qTest, QC, QA tech, Bugzilla)

- Experience with performance and/or security testing is a plus

- Excellent communication skills

- Analytical mind and problem-solving aptitude

- Payments, Payment Gateway, Fintech, Ecommerce domain knowledge - preferred

Perquisites & Benefits :

- Opportunity to be part of a diverse working environment, valuable social sector work experience

- Mentorship on career development and progress

- Fun, casual, relaxed, and flexible work environment

- Fun Zone & Music

- Flexible 9 hours shift between 9.00 am to 8.00 pm

Location: Andheri, Mumbai

This role will work with some of our most important integrations between The company Product and financial institutions & Partners – making sure that API's are implemented and tested and data mapped in a standardized and quality-assured way.

Mandatory skill sets of the Candidate:

• Minimum 3 years of working experience in XSLT language (XSLT 1.0 + 2.0)
• Minimum 3 years of working experience in XML processing (XPath, XSD schema)
• Minimum 3 years of working experience in Java (v11) and Junit
• Excellent English communication skills (speaking, writing, and reading)
• Experience working in agile development processes
• Familiarity with code versioning tools Git, JIRA

Other Desired Skills and Experience

• More than 5 Years of experience with Payment Ecosystems
• More than 5 Years of experience in Integration to Banks, Payment Acquirers, PSP’s
• Upon having demonstrated results in this role – responsibility can expand into the product team for developing the core product