UX Designer

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

What You’ll Do:

Implement off-page SEO strategies to improve website rankings.

Build and manage high-quality backlinks through outreach and link-building techniques.

Research and analyze competitor backlink profiles.

Conduct keyword research to optimize link-building efforts.

Utilize tools like Ahrefs, SEMrush, and Google Search Console for performance tracking.

Collaborate with content teams for guest posting and link acquisition.

Engage in forum discussions, social bookmarking, and other off-page activities.

What We’re Looking For:

6 months to 1 year of experience in Off-Page SEO.

Familiarity with link-building tools and strategies.

Basic knowledge of Google Analytics and Search Console.

Experience with Canva for creating simple infographics and PPTs.

Passion for digital marketing and eagerness to learn.

Why Join Us?

Work on exciting projects that enhance your SEO expertise.

Gain hands-on experience with industry-leading SEO tools.

Be part of a supportive and growth-oriented team.

Preparing Business Case for new projects in alignment with BU Head and Business

Solutioning Team.

 Developing the commercial strategy and the commercial direction of projects

 Monitoring the progress of projects

 Review use cases and other technical documents to ensure business requirements are

adequately reflected in planning documents.

 Develop MIS aligned to critical performance metrics identified.

 Oversee the AOP exercise of the Region/ BU and monitor actual vs. AOP

 Works closely within the unit and with business partners to identify and maximize

opportunities and to improve products and services.

 Assist Regional Head in developing tactical and strategic products, services and/or

programs to support the region’s goals.

Experience & attributes

 5-7 years’ experience in business analysis and project management with multinational

corporations or Big 4 accounting firms. Experience in Market Intelligence, Competitive

and Corporate Intelligence preferred.

 Prior experience in telecom sector most preferred.

 Strong Financial modelling skills with ability to analyse and assess the financial viability

of long-term projects using financial metrics.

 Possess excellent problem-solving abilities, ability to develop and analysis business

plans.

 Knowledge and understanding of project management principles, practices, process and

techniques including the ability to gather clear business requirements.

 Proven experience working with MS Office suite and developing and maintaining various

analyses and reporting tools.

Job Responsibilities

• .Net framework
• C#
• SQL Server
• HTML
• CSS
• jQuery
• Javascript
• API web integration
• Mobile Application experience will be an added advantage

Required Candidate Profile

• Candidate needs to have good communication skills
• Ready to learn new technologies
• Candidates need to have good analytics skills
• Problem-solving skills
• Effectively communicate with team members

Perks and Benefits

• Day Shift
• Saturdays WFH
• Provident Fund
• Health Insurance
• Employee engagement activities

We're seeking a qualified Team Leader who is responsible for developing the sales team, coordinating sales operations and implementing sales techniques that allow the business to meet and surpass its sales targets consistently. The team leader is responsible for supervising, managing, and motivating team members daily. able to act proactively to ensure smooth team operations and effective collaboration.

Requirement & Skills

Proven work experience as a team leader or supervisor

Excellent communication and leadership skills

Organizational and time-management skills

Decision-making skills

Job Location: Work from home

Selection process:- HR round & Manager round

Qualification: Any Graduate/Post Graduate

Working days: 6 working days (Sundays off)

Shifts: 10:00am -7:00pm

Mandatory language: English

Laptop: candidates are to use their laptops.

Additional Compensation: If applicable, this will be decided based on your designation