UX Designer

Role Overview: The Customer Service Representative will manage all communications between customers and the brand across various channels. This is a critical and high-priority role that directly impacts brand reputation and customer satisfaction.

Key Responsibilities:

• Handle customer interactions via phone and email with a friendly, empathetic and professional approach.
• Provide prompt and clear responses to customer queries and concerns in accordance with brand guidelines and tonality.
• Suggest strategies and actions to be taken based on interactions with customers.
• Take leadership on all customer relationships and play a major role in creating a positive brand impression.

Requirements:

• Excellent people skills, customer-centric mindset and communication abilities with strong English and Hindi language skills.
• Strong observational and logical-reasoning skills with an entrepreneurial bent-of-mind.
• Proficiency in MS Word, Excel and other tools required for data management and prompt follow-up to customer queries.
• Personality, people and language skills are key. Prior experience in the hospitality industry is a plus, but not a prerequisite.

• Deliver high-quality virtual and in-person technical training in line with industry-recognized best practices on utilizing Public Cloud services over AWS & Azure
• Excellent knowledge about digital transformation strategies using public cloud, various architectures, benefits and case studies.  
• Hands on knowledge in implementing multi-tier applications over multiple cloud services and in a multi-cloud / Hybrid cloud environment.  
• Design high quality self-paced recorded training sessions for varied target segments - students, working professionals, and corporates.
• Continuously improve on teaching methodology to suit online model to lead to high student satisfaction.
• Develop and retain an up-to-date knowledge of current working practices.
• Carry out course monitoring and evaluation collating participants' training, assessment report at every fortnight.
• Create high quality training materials for the candidates
• Mentor other instructors/team leaders/Subject Matter Experts in the content and course delivery techniques for assigned technical courses.
• Continuously improve knowledge with necessary certifications and actively contribute in community forums

Skills & Experience

• Minimum 4 years experience on AWS or Azure as a solution architect or similar at the associate level.
• AWS certified solutions architect associate or higher
• Microsoft certified Azure administrator associate or higher  
• Excellent verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Experience in building and delivering educational resources, including designing virtualized network training lab environments, administrating LMS systems for reporting, and authoring exams and self-assessment surveys.
• Experience in eLearning video development using Articulate, Camtasia, or Captivate software.

- Experience with front-end technologies such as Angular or React with Redux. 

- Experience working in NodeJS with Express 

- Experience with PHP development using any one of it's framework will be considered as    a value add 

- Experience working with SQL or NoSQL databases, the ability to write efficient queries        and benchmark/profile them 

- Mastery of object oriented JavaScript, ES6, HTML, and CSS/SASS/StyledComponents 

- Experience in RESTful API development 

- Strong understanding of asynchronous programming 

- Experience with performance debugging and benchmarking 

- Experience with testing frameworks like Karma, mocha, or jest 

- Experience with Git version control 

- Understanding of CI/CD 

- Strong attention to design detail (UI/UX). 

We have an urgent Job Opening for Public Relations @ Andheri (West)

Job Description:

• Conduct meeting - offline and online with potential & Existing clients.
• Conduct knowledge dissemination sessions, legal aid workshops, and presentations.
• Create and deliver press releases, media relations content, case studies, white papers, executive bios, corporate newsletter content, social media content, and speaking proposals.
• Create company literature and other forms of communication.
• Create marketing and promotional materials, both print and electronic.
• Work with advertisers for timely and useable ad submissions, Copy edit, proofread, and revise communications.
• Design and launch email marketing campaigns.
• Promote products and services through public relations initiatives.
• Develop marketing communications campaigns.
• Research media coverage and industry trends.
• Conduct extensive media outreach.
• Coordinate conference, trade shows, and press interviews.
• If interested please apply