Content Marketer

Job Title: Business Analyst

Location: Chennai (WFO)

Experience: 3-5 years

About the Company

F22 Labs is a startup software studio based out of Chennai. We are the rocket fuel for other startups across the world, powering them with extremely high-quality software. We help entrepreneurs build their vision into beautiful software products (web/mobile).

Position Overview

As a Business Analyst at F22 Labs, you will be a critical link between our clients and development teams. You will work closely with stakeholders to understand business requirements, translate them into technical specifications, and ensure that the products we deliver meet business objectives. Your role will focus on improving the client experience, refining product features, and contributing to the overall success of software projects.

Key Responsibilities

• Product Understanding: Gain deep knowledge of the products, clients' needs, and ensure alignment with the development team to build innovative solutions.
• Feature Breakdown: Work closely with stakeholders to split features into manageable tasks, ensuring efficient prioritization and timely delivery.
• Client Communication: Serve as the point of contact between clients and the development team, ensuring that requirements are well-communicated, and feedback is incorporated effectively.
• Product Lifecycle Management: Oversee the entire product lifecycle, from conceptualization and development to delivery, ensuring that products meet quality standards and client expectations.
• Team Collaboration: Manage and guide cross-functional teams to deliver products on time, while fostering collaboration between developers, designers, and QA engineers.
• Agile Methodologies: Apply Agile best practices to manage iterative product development, making use of Scrum and Kanban frameworks.
• Documentation: Ensure proper documentation of product requirements, user stories, release notes, and product roadmaps.
• Project Management Tools: Leverage tools such as JIRA and ClickUp to track progress, manage backlogs, and ensure smooth product delivery.
• Testing and Validation: Participate in testing cycles to ensure that product features meet requirements, functionality, and quality expectations.
• Product Strategy: Support product strategy and assist with project scoping, estimation, and aligning product goals with business objectives.

Qualifications and Requirements

• 3-5 years of experience in product management or business analysis with a focus on product delivery.
• Strong understanding of the product development lifecycle and experience managing products from concept to launch.
• Proven expertise in breaking down product features and delivering on time within Agile methodologies (Scrum/Kanban).
• Good communication skills, with the ability to work closely with both technical and non-technical teams.
• Experience with project management tools such as JIRA, ClickUp, or similar platforms.
• Strong documentation and organizational skills, with the ability to create detailed user stories, functional specs, and roadmaps.
• A technical background or solid understanding of software development processes is highly desirable.
• Experience working in cross-functional teams and managing product roadmaps.
• Excellent problem-solving skills and ability to think strategically.
• Ability to juggle multiple projects and meet deadlines in a dynamic, fast-paced environment.

Why Join Us (Perks & Benefits)

• Health insurance (because your health is our top priority).
• Flexible work timings (you know when you’re at your best).
• Better-than-market compensation (because we know you’re worth it).
• Supercharged learning culture—become the best version of yourself.
• Rapid career growth—if you’re looking for the right opportunity, you’ve found it.
• Work with a fun, quirky team of like-minded developers who love to innovate.
• Learn from the best and share your wisdom with us too (we love to grow together).

Selection Process

2-3 rounds of interview

If you’re looking to work in a dynamic, fast-growing startup and want to make an impact on the software products of tomorrow, we’d love to have you onboard! Apply today!

Job Description: Customer Service Executive (Hindi Voice Process)

Company: Hippdocloud Technologies

Location: Visakhapatnam

Experience: 0-1 year

Qualification: Any Graduate

Job Overview:

As a Customer Service Executive, you will be responsible for providing excellent customer service to clients in the Hindi language.

You will handle customer inquiries, resolve complaints, and provide information about company products and services.

The role involves communicating with customers primarily through voice calls.

Responsibilities:

Handle incoming customer calls and provide assistance in a professional and courteous manner.

Address customer inquiries, complaints, and provide appropriate solutions.

Maintain accurate and detailed records of customer interactions and transactions.

Collaborate with team members and other departments to ensure customer satisfaction.

Stay updated on company products, services, and policies to provide accurate information to customers.

Follow communication scripts and guidelines to ensure consistent and effective customer interactions.

Identify and escalate priority issues to the appropriate department or supervisor.

Provide feedback and suggestions for process improvements to enhance customer experience.

Requirements:

Fluency in Hindi and Telugu languages is essential.

Excellent verbal and written communication skills in Hindi.

Strong customer service orientation and problem-solving skills.

Ability to handle customer inquiries and complaints with empathy and professionalism.

Basic computer skills and familiarity with CRM systems.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Prior experience in customer service or call center roles is preferred but not mandatory.

Role & responsibilities

The Telesales & Service Associate of NAVEEN COMPANIES sells IT Services & Products (Website, Digital Marketing, Ecommerce, Mobile App) over phone to clients who are looking for IT Services and Products. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers. 

·       Responsible for making outbound calls and regular follow up on leads assigned.

·       Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.

·       Selling IT Services & Products over the phone and achieve the targeted sales numbers & value, set quality parameters

·       Explaining the Services & products features in detail and how to use the packages.

·       Understand the Customer requirements,

·       Address all the issues / grievances of customers and provide the right customer experience.

·       Capture the insights from customer interactions and share it with the internal team.

·       Strictly adhere to the process requirements

Preferred candidate profile

·       Business Knowledge Process Knowledge

·       Product Knowledge

·       Customer Orientation

·       Language skills English / Telugu

·       Telemarketing / Selling Skills

·       Basic computer skills MS Excel, Word

Behavioral

·       Values – Integrity / Honesty / Respect

·       Communication – Oral & Written skills / Listening

·       Executive Presence

·       Business / Telephone Etiquette

·       Influencing Skills

·       Empathy

·       Self-driven / Initiative

·       Ability to manage stress

·       Willingness to learn

Education and Experience

·       Graduate in any stream

·       0-12 months experience in telesales / collections / retention in BFSI / BPO / Telecom / Insurance / Timeshare sectors

Project Management officer

The Job in short

As a Project Management Officer, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.

Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.

Meet the job

Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.

You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

How about you

● You are a solid project manager (3+ years) who is result driven and ready to adapt to a constantly changing environment;

● You have 3-8 years of work experience.

● Manage the Support team which is a mix of BE/FE/Mobile engineers ensuring they are aligned to the goal of assisting in fixing Incidents/Service Requests/Upgrades (Backbase products) created by Clients and SI Partner teams on the existing applications.

● Client Stakeholder management - Align with various client stakeholders from different departments like Business and IT in ensuring smooth execution of the service offered by the BB dedicated support team.

● Act as an escalation point of contact to clients in case of any major disruption to service.

● Create Weekly Reports to provide an overview of the support team performance on tickets separately for client stakeholders and Backbase Management.

● Chair the daily sync-up calls with the Team, and separate weekly alignments with Client stakeholders & BB Internal Management.

● Good to have in full-cycle project management, ideally starting with requirements gathering, proposal preparation, integration of partner solutions/products, as well as planning (project plan, resource allocation, cost calculation), supporting sales and pre-sales as and when required;

● You jump on opportunities to collaborate with colleagues and clients and enjoy being an accelerator;

● You are very much hands-on and have the mentality to get things done;

● Proficiency in English is an absolute must since you will be dealing with clients across the globe;

● Additional local languages are most welcome;

● We are extra delighted if you have experience in the finance industry.

Senior iOS Developer Job Description:

We are seeking a skilled and experienced Senior iOS Developer with a minimum of 3 years of professional experience in iOS app development. The ideal candidate will possess a strong 

background in the Swift programming language and possess basic knowledge of SwiftUI and GraphQL.

Responsibilities:

1. Develop high-quality and robust iOS applications using Swift.

2. Collaborate with cross-functional teams, including designers and backend developers, to

implement and integrate features and functionality into iOS apps.

3. Participate in the entire app development lifecycle, from concept and design to testing,

deployment, and maintenance.

4. Identify and troubleshoot bugs, performance issues, and other technical problems in iOS

applications.

5. Stay up to date with the latest iOS development trends, tools, and technologies, and

actively contribute innovative ideas to enhance app performance and user experience.

6. Conduct code reviews and ensure adherence to coding standards and best practices.

7. Collaborate with the QA team to conduct thorough testing and ensure the delivery of

high-quality, bug-free iOS applications.

8. Continuously optimize and improve app performance, responsiveness, and efficiency.

9. Keep abreast of industry trends and advancements in iOS development, evaluate 

and recommend new tools and technologies to enhance the development process.

Requirements:

1. Bachelor’s degree in computer science, Software Engineering, or a related field (or

equivalent work experience).

2. Minimum of 3 years of professional experience in iOS app development, with a strong

emphasis on Swift programming language.

3. Extensive experience with Swift and knowledge of UIKit.

4. Proficiency in using XCode, Interface Builder, and other iOS development tools.

5. Solid understanding of iOS app architecture patterns (e.g., MVVM) and design

principles.

6. Strong problem-solving skills and the ability to debug and resolve complex issues.

7. Familiarity with REST, GraphQL APIs and integrating backend services into iOS

applications.

8. Experience with version control systems, such as Git.

9. Ability to work effectively both independently and as part of a team, with excellent

communication and collaboration skills.

Type: Full time

Experience: 3+ years (Required)

Notice Period: 0-30 days (Preferred)

Location: Chennai

Salary package:18-22LPA

Work timing: 3PM - 12AM