Sales Executive

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

About Us

Classplus is India's largest B2B ed-tech start-up, enabling 1 Lac+ educators and content creators to create their digital identity with their own branded apps. Starting in 2018, we have grown more than 10x in the last year, into India's fastest-growing video learning platform.

Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we secured a “Series-D” funding.

Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below!

What will you do?

• Connect the dots between business goals and consumer problems through product development
• Solve the most challenging problem of scaling and business logic
• Design and develop services using test driven development with near 100% code coverage
• Develop and deploy services continuously using CI/CD on a daily basis
• Identify and own meaningful metrics for success and move them dramatically.
• Prepare and present management updates on key initiatives. Communicate clearly at all levels in the organization.
• Conduct multivariate experiments to constantly validate hypotheses and bash all the myths

You should apply, if you

• Display expertise: Have strong proficiency with Nodejs, My SQL, MongoDB and Caching and with code versioning tools, such as Git
• Can improvise: Understand the nature of asynchronous programming and its quirks and workarounds
• Showcase all round knowledge: Understand accessibility, security compliance, user authentication, and authorization between multiple systems, servers, and environments
• Can simplify: Can integrate multiple data sources and databases into one system. This also includes creating database schemas that represent and support business processes, and can implement unit tests
• Can figure out the basics: Understand fundamental design principles behind a scalable application

Being a Part of the Clan!

At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!

It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ✊🏼❤️

Are you a go-getter with the chops to nail what you do? Then this is the place for you.

Prismforce (www.prismforce.com) is a US Head quartered vertical SAAS product company , with development teams in India. We are Series-A funded venture , backed by Tier 1 VC and targeted towards tech/IT services industry and tech talent organizations in enterprises, solving their most critical sector specific problems in Talent Supply Chain. The product suite is powered by artificial intelligence designed to accelerate business impact e.g. improved profitability and agility , by digitizing core vertical workflows underserved by custom applications and typical ERP offerings.

We are looking for Data Scientists to build data products to be the core of SAAS company disrupting the Skill market.In this role you should be highly analytical with a keen understanding of Data, Machine Learning, Deep Learning, Analysis, Algorithms, Products, Maths, and Statistics. The hands-on individual would be playing multiple roles of being a Data Scientist , Data Engineer , Data Analysts , Efficient Coder and above all Problem Solver.

Location: Mumbai / Bangalore / Pune / Kolkata

Responsibilities:

• Identify relevant data sources - a combination of data sources to make it useful.
• Build the automation of the collection processes.
• Pre-processing of structured and unstructured data.
• Handle large amounts of information to create the input to analytical Models.
• Build predictive models and machine-learning algorithms Innovate Machine-Learning , Deep-Learning algorithms.
• Build Network graphs , NLP , Forecasting Models Building data pipelines for end-to-end solutions.
• Propose solutions and strategies to business challenges. Collaborate with product development teams and communicate with the Senior Leadership teams.
• Participate in Problem solving sessions

Requirements:

• Bachelor's degree in a highly quantitative field (e.g. Computer Science , Engineering , Physics , Math , Operations Research , etc) or equivalent experience.
• Extensive machine learning and algorithmic background with a deep level understanding of at least one of the following areas: supervised and unsupervised learning methods , reinforcement learning , deep learning , Bayesian inference , Network graphs , Natural Language Processing Analytical mind and business acumen
• Strong math skills (e.g. statistics , algebra)
• Problem-solving aptitude Excellent communication skills with ability to communicate technical information.
• Fluency with at least one data science/analytics programming language (e.g. Python , R , Julia).
• Start-up experience is a plus Ideally 5-8 years of advanced analytics experience in startups/marquee com

• Strong experience in developing enterprise web applications. 
• Expertise on the Microsoft technology stack (.NET, C#, ASP.NET, MVC, Web API, SQL Server) 
• Candidates should have solid understanding of object-oriented programming and programming principles NET, C ,MVC, XML, MS Sql Database debugging and analysing code. 
• Candidates should have experience with SDLC to include the following stages requirements analysis design coding testing documentation and implementation. 
• Experience with .Net core Web API MVC C# Entity Framework 
• Troubleshooting & analysing skills. 
• Development experience required for Continuous improvement program. 
• Good problem-solving capabilities in Developed applications. 
• Exposure to Angular is an added advantage 

Urgently Looking for Immediate Joiner 

https://www.linkedin.com/feed/hashtag/?keywords=itrecruiter&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6994271859219337216">ITRecruiter" "https://www.linkedin.com/feed/hashtag/?keywords=rpo&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6994271859219337216">RPO"

Location: (Chennai) Work from home
Education: BE, MBA
Experience :3 to 5 Years
Notice period : Only Immediate Joiners

Recruitment:
Excellent verbal and communication skills.
Familiarity with recruitment
Technical knowledge to understand and explain job requirements.
Sound judgment
Proficient in word ( Excel,MS WORD, Outlook)
Excellent record keeping.

Responsibilities:
source potential from various sources like online, Naukri, LinkedIn etc
screen incoming profiles as per the JD.
provide shortlisted candidates to client hiring managers.
Should be responsible in handling the end to end recruiting process.
Handling emails, cold calling, arranging interviews, follow-ups etc
Negotiation of salary with candidate.
Follow up with candidates for joining.

PS: Please read the Job Description in details, before applying.

• 3+ years of experience with LAMP stack: Linux, Apache, MySQL, PHP
• 3+ years of experience with web APIs: REST
• AWS Experience would be great to have.
• Java/Python experience will be a Plus.
• Good Communication Skills.

Post: E-Commerce Executive – Amazon & Ebay

Location: GIDC Gate No.4, Naroda-Ahmedabad

Job Overview:

We are looking for a Specialist who can post advertisements, run campaigns, and can held our seller accounts.

Our company is looking for an E-Commerce Executive to join our online marketing and sales team. Our ideal applicant is organised enough to manage our online inventory and creative enough to help design social media campaigns to increase our digital sales. You will optimise our campaigns using marketing and SEO strategies and measure how much they increase web traffic by using analytics tools. While we prefer applicants who have a bachelor’s degree, it is more important that you have some experience managing a digital store or inventory of products.

E-CommerceExecutive Duties and Responsibilities

Manage our online inventory

Develop campaigns to increase digital sales

Optimise paid advertising campaigns using SEO and other tools

Help manage our online marketing presence, including on social media platforms

Monitor changes in website traffic or increases in sales

Assist with forming our company’s overall digital marketing strategy

E-Commerce Executive Requirements and Qualifications

Bachelor’s degree in marketing (preferred)

Experience managing digital product inventory

What you need to have: