UI/UX Designer

 Customer Success Intern

TerraTern is seeking a motivated Customer Success Intern to drive client satisfaction, retention, and growth. This role focuses on building strong customer relationships, resolving challenges, and identifying upsell opportunities while maintaining a high standard of service.

Key Responsibilities

• Testimonial Collection: Proactively gather and manage client testimonials, case studies, and feedback to showcase success stories.
• Problem Solving: Address customer issues promptly, troubleshoot challenges, and deliver actionable solutions to ensure seamless experiences.
• Upsell/Cross-Sell: Identify opportunities to expand client accounts by promoting additional products or services aligned with their needs.
• Communication: Maintain regular touchpoints with clients via calls, emails, and meetings to understand their goals and ensure alignment.
• Customer Service: Provide end-to-end support, including onboarding, training, and ongoing assistance, to maximize product adoption and satisfaction.

Requirements

• 0-1 years in customer success, account management, or related fields.( Freshers can also apply)
• Strong problem-solving skills with a track record of resolving complex client issues.
• Experience in upselling/cross-selling within a B2C environment.
• Excellent verbal and written communication abilities.
• Customer-first mindset with a focus on building trust and long-term relationships.

Preferred Qualifications

• Familiarity with CRM tools like Salesforce or HubSpot.
• Background in SaaS, tech, or immigration services.

What is TerraTern?

We at TerraTern believe borders should not surround your dreams. Our mission is to make global mobility achievable for everyone. Whether you are in the process of studying abroad, pursuing a business venture, or going back to see family and be reunited, our experienced team helps you on the journey with end-to-end support.

We are not just another consultancy firm; we are a change-making powerhouse and a hope guiding global success seekers.

• Job Description

We are looking for a talented Platform Engineer with a strong background in Python programming and AWS services to join our growing team.

Responsibilities:

• Contribute to the development and maintenance of our cloud management platform
• Collaborate with cross-functional teams to define, design, and deliver new features and functionality.
• Provide technical support and guidance to internal and external stakeholders.
• Stay up-to-date with the latest industry trends and technologies.
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Requirements:

• A total of 2-4 years of professional experience in developing applications/platforms using Python programming
• Strong understanding of Object-Oriented Programming, SOLID principles and RDBMS.
• Demonstrated experience in utilizing AWS services, including Lambda, RDS, and DynamoDB.
• Strong understanding of cloud computing concepts, infrastructure, and architectural best practices.
• Experience in using source control systems, such as Git.
• Excellent problem-solving skills and the ability to debug complex systems.
• Strong communication skills, both written and verbal, with the ability to work effectively with team members and stakeholders.
• A constant hunger for learning and staying up-to-date with the latest industry advancements.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience.
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Nice to have:

• AWS Certified Developer – Associate or other relevant AWS certifications.
• Experience with the AWS Boto3 SDK for Python.
• Experience with other cloud platforms (Azure, GCP, etc.).
• Familiarity with containerization and orchestration technologies, such as Docker and Kubernetes.

1. Create all graphical requirements to support Paid Ads, Social Media, SEO, Email Marketing efforts and offline ads - brochures, flyers etc.
2. Includes work like creating single image ads/carousel ads for FB/Instagram/LinkedIn Ads, creating video ads for YouTube/Facebook Ads, Emailer designs, basic UI design for landing pages, website images/banners etc, create brochures, flyers etc for offline ads
3. Tool Knowledge: Any vector design tool, any video editor etc. Adobe Illustrator, Adobe Photoshop/Creative Suite, Final Cut Pro, Adobe Premiere, Adobe Indesign, Invisio etc.

Are you looking for a promising career with a well known ed-tech brand, which is looking to make life easier for kids and parents to understand basic concepts of learning? Then read on.

Our client aspires for equity in education along with profound, measurable societal impact. The company provides learning solutions such as digitalized educational contents, English speaking, school infrastructure, improvement and management solutions etc. for a spectrum of audiences ranging from children in schools and informal setting, to teachers, adults, and corporate. They've created significant reach and impact at scale; through their presence across 32 States and Union Territories and 478 districts of India, in 36,000 schools and with a network of around 300 Institutes of Skills, and 100 industrial clusters, they directly impact 15 million people on a daily basis.

Globally, they deliver programmes in 17 countries of Africa, Middle East and South East Asia. As catalysts, they facilitate education to transform and create a sustainable impact. They improve the quality, reach and delivery of education to the masses using pedagogy and technology. Their partnerships with the government, educational institutions, and international agencies ensure maximum reach and hence, impact.

As a Project Manager, you will be responsible for entirely managing and delivering the project.

• Managing the process of ensuring the timely completion of project deliverables
• Understanding stakeholder needs of the project and business
• Coordinating between different teams for program management within the company and customer
• Meetings and presentation with the customer on continuous project review
• Supporting and managing the existing Ed-Tech portfolio to grow and be more impactful through continuous strategic support

Desired Candidate Profile

• Strong experience and expertise with modern, cloud-based project-management software or platform or LMS based software
• Excellent communication, interpersonal, organizational and team-building skills
• Strong presentation and written/ oral communication skills
• Startup mentality
• Knowledge of business functions and understanding of business operations, strategies and objectives
• Experience in an Ed-Tech company or Education industry
• Certification in project management would be an added advantage
• Experience in driving/ supporting sales and marketing for products with revenue goals    

1. Should know social media design.

2. Should have attention to detail (very important).

3. Must have knowledge of Photoshop, Figma/Adobe XD, Illustrator, Canva, After Effects, etc.

4. Must know how to use graphic design software and work with a wide variety of media.

5. Must have basic knowledge of layouts, typography, line composition, color, and other graphic design fundamentals.

6. Graphic design major preferred.

7. Experience with InDesign, Adobe Photoshop, and Illustrator.

8. Strong creative and analytical skills.

9. Compelling portfolio of graphic design work.

• Spend most of your time developing brand new software in Python
• Build out a secure data replication infrastructure to replicate transactional data across a hierarchical system
• Build out APIs for supporting a fleet of 20k devices
• Build out a configurable data analytics and reporting framework
• Build out real time dashboards for getting a high level and deep dive view of the overall system
• Be responsible for independently designing and building out modules of the overall system
• Work with a team of smart peers and take ownership of the resulting system
• Push yourselves, create impact, learn and grow as an engineer

We are looking for a graphic designer who can manage the entire process of defining requirements, visualizing and creating graphics including illustrations, logos, layouts and photos. You’ll be the one to shape the visual aspects of websites, social media campaigns, magazines, product packaging, exhibitions and more. Your graphics should capture the attention of those who see them and communicate the right message.

For this, you need to have a creative flair and a strong ability to translate requirements into design. If you can communicate well and work methodically as part of a team, we’d like to meet you.

Responsibilities

Study design briefs and determine requirements
Schedule projects and define budget constraints
Conceptualize visuals based on requirements
Prepare rough drafts and present ideas
Develop illustrations, logos and other designs using software or by hand
Use the appropriate colours and layouts for each graphic
Work with copywriters and creative director to produce a final design
Test graphics across various media
Amend designs after feedback
Ensure final graphics and layouts are visually appealing and on-brand