Lead Testing Engineer

Role & Responsibilities

• Design, develop, and maintain scalable full stack applications using modern backend and frontend technologies.
• Build and maintain backend services and APIs using technologies such as C#, .NET, Java, or similar backend frameworks.
• Develop responsive and efficient frontend applications using Angular (14+), TypeScript, and JavaScript or similar frontend framework.
• Work on applications deployed in on-premise infrastructure environments, ensuring stability and performance.
• Implement and optimize search capabilities using OpenSearch.
• Design and maintain database structures using relational databases (SQL) and NoSQL databases such as MongoDB.
• Collaborate with cross-functional teams to design, implement, test, and deploy new product features.
• Troubleshoot issues, debug applications, and ensure high reliability and performance of the platform.
• Participate in Agile/Scrum development processes, collaborating closely with team members throughout the development lifecycle.
• Contribute to technical discussions, architecture decisions, and engineering best practices.

Ideal Candidate

• Strong Full stack software engineer having on premise applications development experience
• Mandatory (Experience 1): Must have 5+ years of experience as a Fullstack developer
• Mandatory (Experience 2): Must have hands-on experience in developing and supporting applications deployed on on-premise infrastructure (Not cloud)
• Mandatory (Backend): Must have strong backend development experience using technologies such as C#, .NET, Java, or similar backend frameworks
• Mandatory (Frontend): Must have strong frontend development experience using technologies such as React, Angular, TypeScript, JavaScript or similar frontend frameworks
• Mandatory (Core Skill): Must have exposure to OpenSearch
• Mandatory (DB): Exposure to SQL (Relational DBs) & NoSQL databases like MongoDB
• Mandatory (Company): B2B SaaS companies
• Mandatory (Note 1): This is a hybrid role in Udyog Vihar, Gurgaon
• Mandatory (Note 2): Role will convert into core team member, so need strong intent candidate
• Preferred (Skill): Experience leading technical design discussions, mentoring engineers, and setting engineering standards or architectural guidelines

• Assist in planning and executing brand campaigns.
• Ensure consistency in brand messaging, tone, and visual identity
• Coordinate with content, design, and performance teams for campaign execution
• Manage content calendars and brand communication
• Conduct market and competitor research to identify trends and opportunities
• Track campaign performance and prepare basic reports 

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

• Minimum 2 years of experience in Core PHP , and hands on experience in any MVC Framework. 
• Should have hands on experience or knowledge in PHP Frameworks like Codeigniter/ Laravel/ CakePHP/ Yii . 
• Should have knowledge about OOPS Concept. 
• Good knowledge in HTML, AJAX, JQuery & MYSQL.
• Minimum 2 years of experience in Core PHP , and hands on experience in any MVC Framework. 
• Should have hands on experience or knowledge in PHP Frameworks like Codeigniter/ Laravel/ CakePHP/ Yii . 
• Should have knowledge about OOPS Concept. 
• Good knowledge in HTML, AJAX, JQuery & MYSQL.

Responsibilities: -

We are looking for a young person who wants to join a fast growing start up to work with Co-Founders to drive the org-wide goal setting and planning process, developing Strategy and growth road map

Assist CEO in institutionalizing people management and org structure, and contributing to shaping strategies across the teams

Analyze and determine key insights from key business drivers, competitive environment, trends and operating metrics

Contribute to complex and time-critical projects by quickly understanding the context and developing a prioritized approach for resolution

Coordinate with different functions within the organization - growth, product, engineering among, credit and others in the deployment of the business initiatives identified

Ideate, plan and oversee implementation of new ideas and business critical projects

Qualifications 

 Graduate and master’s degree from tier 1 Institutes and worked earlier with big3 companies like (The Bain, McKinsey , BCG and Kearney )

Min 3 – 6years of Chief of Staff experience after completing your graduate degree

Outstanding record of academic achievement and Demonstrated aptitude for Corporate Strategy

Proven record of leadership in a work setting and/or through extracurricular activities •

Exceptional analytical and quantitative problem-solving skills

Ability to work collaboratively in a team environment

Ability to work effectively with people at all senior levels in an organization

Ability to communicate complex ideas effectively – both verbally and in writing – in English

As a software engineer, you will be the part of a team that focuses on building software applications that scale well. You will play a significant role in shaping our software architecture that provides measurable customer value. You understand both technology and business to know the right trade-offs to make. You will be a technical mentor for your team members. You will work closely with your peers, managers, product, design, and operations teams to create solutions that meet business requirements. You will drive engineering and operational excellence across Scatter. You will collaborate with other engineers to surface common pain points, develop solutions and evangelize best practices.

Qualifications:

2-3 years of professional software engineering experience building customer-facing web and/or mobile applications Strong coding skills using Python, Django, is mandatory. Knowledge on Html, Css, React Js, Jquery, Bootstrap or equivalent programming language is added advantage Graduated from Tier 1 or Tier 2 engineering colleges Excellent knowledge of Data Structures and Algorithms Bachelor or Master degree in Computer Science or a related discipline Experience working in an agile environment Self-quick learner and passionate problem solver Excellent debugging and troubleshooting skills, with an enthusiastic attitude to support and resolve customer problems Good oral and written communication skills Above all, an insatiable desire and ability to learn

Nice to have skills:

Experience with large-scale SaaS applications Experience building web and mobile applications Experience designing services on top of cloud infrastructure like AWS, Azure, etc Prior experience in building product from 0-1

Benefits

Ownership and autonomy to drive customer and culture initiatives Opportunity to get mentored and mentor junior engineers Remote work

What problems will you be working on: 

• Work with community leaders to closely understand their behaviour
• Reimagine users flows for assisted behaviour of community leaders
• Gamify community leader journey to grow on CityMall platform
• Integrate workflows between WhatsApp, CL app and End Cx App

Desired skill sets :

• Engineering or MBA from Tier 1 colleges (IITs / IIM)
• 5+ years of experience in product in high growth startup
• Supreme problem solving ability
• Location - Gurgaon