UI Designer

About MyOperator

MyOperator is a Business AI Operator platform that enables businesses, teams, and AI agents to work together seamlessly for customer operations such as Sales, Support, Escalations, Feedback, and Refund processes. With 12,000+ businesses using our platform, we operate at meaningful scale and power mission-critical communication workflows including voice bots, WhatsApp automation, and intelligent call routing.

We are building for reliability, speed, and impact. MyOperator values ownership, critical thinking, and execution. This is a high-expectation, high-learning environment where engineers are empowered to solve complex problems and build systems that directly affect customer outcomes.

Role Overview

We are looking for a skilled and proactive Site Reliability Engineer (SRE) to take end-to-end ownership of production reliability, observability, and performance engineering across MyOperator’s AI-powered communication infrastructure.

This role is not operational-only — it requires strong system design thinking, deep troubleshooting ability, and a production ownership mindset. You will define reliability standards, build observability frameworks, lead incident response, and drive SLO-based engineering practices across distributed AWS and Kubernetes environments.

Key Responsibilities

• Own production reliability, uptime, latency, and error budgets across critical services.
• Design and manage production-grade monitoring using Grafana, VictoriaMetrics (Prometheus), and PromQl, AWS CloudWatch.
• Define and enforce SLIs, SLOs, and SLA thresholds for AI communication systems (voice bots, WhatsApp APIs, call routing).
• Build real-time operational dashboards for incident response, capacity planning, and leadership visibility.
• Implement end-to-end distributed tracing using OpenTelemetry (OTEL Collector).
• Design and maintain centralized logging with strong correlation between logs, metrics, and traces.
• Create SLO-based alerting systems with minimal noise and fast incident detection.
• Lead incident response lifecycle: alert triage, mitigation, RCA documentation, and preventive improvements.
• Drive MTTR reduction through structured monitoring, automation, and reliability engineering practices.
• Monitor and troubleshoot AWS EKS (Kubernetes) production workloads.
• Instrument and monitor LLM API integrations, AI inference pipelines, and messaging systems.
• Analyze logs using OpenSearch / ELK for anomaly detection and root cause identification.
• Automate operational workflows using Python or Bash to eliminate manual toil.
• Drive performance optimization, scalability improvements, and capacity planning.
• Collaborate with engineering teams to instrument new services from day one.

Required Skills & Qualifications

• 3–6 years of experience in Site Reliability Engineering, DevOps, or Platform Engineering roles.
• Hands-on experience with:
• VictoriaMetrics / Prometheus (time-series monitoring)
• Grafana dashboards and visualization
• PromQL for writing complex queries and alerts
• Experience implementing distributed tracing using OpenTelemetry (Mandatory).
• Strong experience with centralized logging systems (ELK / OpenSearch / Loki).
• Experience with alerting frameworks such as Alertmanager or Grafana Alerts.
• Strong understanding of SLIs, SLOs, SLA design, and reliability engineering principles.
• Hands-on experience managing AWS production workloads (EC2, RDS, ELB, CloudWatch, IAM).
• Experience with Kubernetes (AWS EKS preferred).
• Familiarity with CI/CD pipelines and automation tools.
• Good understanding of Linux systems, networking, and cloud infrastructure.
• Experience handling production incidents and participating in on-call rotations.
• Ability to automate operational tasks using Python or Bash.

Good to Have

• Experience with OpenSearch / ELK log pipelines and anomaly detection.
• Kubernetes monitoring (pod health, node metrics, autoscaling behavior).
• CI/CD observability integration (Jenkins, GitHub Actions).
• Experience in monitoring LLM APIs and AI inference pipelines.
• Familiarity with MLOps or AI observability tools (Arize, WhyLabs, etc.).
• Service mesh exposure (Istio).
• Infrastructure as Code (Terraform, CloudFormation).
• Experience with chaos engineering or load testing tools.
• Multi-cluster or multi-region architecture exposure.

Key Expectations

• Ownership of production systems and high availability.
• Strong troubleshooting and debugging skills.
• Focus on automation and reliability improvements.
• Proactive approach to incident prevention.
• Ability to reduce alert noise and improve signal quality.
• Data-driven approach to reliability engineering.

This Role Is Not For

• Candidates with purely development experience and no production ownership.
• Candidates without real incident response or on-call experience.
• Freshers or candidates with less than 3 years of experience.

What We’re Looking For

● 2–4 years of experience in digital product/service sales, partnerships, or client strategy.

● Strong negotiation and relationship-building skills.

● Exposure to high-ticket deals (₹5L+/month preferred).

● Proficiency with CRM platforms (e.g., Salesforce, HubSpot).

● Backgrounds we prefer:

○ Digital Marketing / AdTech / Online Media

○ Fintech / Investment / Digital Banking

● Self-driven and strategic — with a partnership, not transactional, mindset.

Role Overview

● Full-time, on-site role focused on building demand-side partnerships.

● Involves research, strategic outreach, and long-term alliance building.

● Structured and insight-driven — not a traditional BD role.

● Complete ownership from lead research to onboarding and retention.

Roles & Responsibilities:

• Build a high-quality web application from scratch.
• Responsive and adaptive web page implementation.
• Identify and communicate best practices for back-end engineering.
• Design, build and maintain efficient, reusable, and reliable code to ensure the applications' best possible performance, quality, and responsiveness.
• Implement automated testing platforms and unit tests.
• Prepare and maintain all applications utilizing standard development tools.
• Keep abreast of new trends and best practices in web development.
• Learn new Software/frameworks/ languages/ technology with ease.
• Must be able to apply innovative thinking at work. 

Desired Skills: 

• Good working knowledge of PHP-based MVC framework Laravel.
• Good knowledge of PHP, HTML, CSS & JavaScript and understanding of Database concepts & working knowledge of MySQL.
• A clear understanding of RESTful API development standards.
• Excellent problem-solving skills.
• Software testing (PHPUnit, PHPSpec)

Full-stack Developer

CAST is the market leader in Software Intelligence. Its unique technology thoroughly examines the structure of complex software systems, with MRI-like precision. It delivers accurate, actionable, and automated views of software architecture, critical flaws, quality grades, sizing metrics, open source usage, and cloud readiness levels. Hundreds of companies rely on CAST for greater objectivity in crucial business decisions, faster application modernization for Cloud, raising the quality and security of their custom software. CAST operates globally with offices in North America, Europe, India, China.

Title: Software Developer

Location: Bangalore

Job definition

Working at CAST R&D means being an important part of a highly-talented, fast-paced, multicultural and Agile team based in Paris (France) and Bangalore (India). The team builds sophisticated source code analysis platform leveraging parsing, control flow, data flow and others mechanisms to fully understand the inner structure of the complex IT Systems developed and used by the Fortune 500 companies.

You, working as individual contributor, will be integrated in Dashboard Teams working on web portals of CAST AIP. Your teammates will be located in India and in France and you will have the opportunity to travel to France every year.
You will collaborate to writing and designing new features and improve existing ones. You will write unit tests and drive code reviews. You will participate into best practices definition and technology watch. Depending on will, skills and experience, you will have the opportunity to take technical lead on topics or projects.

While the domain of CAST is a niche, the position will propose you to work on software that dedicate to company Dashboards and control software, focusing on technical and creative skills.

Profile

• Experience : 3-6 years
• Experience in developing front-end/full stack applications at scale

• Should have experience in any of the front-end framework like React, Angular, BackboneJS, Ext etc and HTML/CSS/Bootstrap .
• Experience in backend technologies like GOLANG, NodeJS, Python, REST web services and Java(OOPS, Collections, DB Access) or any other technology.

• Hands on experience in JavaScript Concepts (OO-JS, Closures, Unit Testing, Module Patterns etc)

• Good to have skills like REST, Bootstrap, UI Components, CI/CD, NoSQL based DB is added advantage.

• Experience with advanced CSS programming using LESS or SASS is a plus.
• Expertise in of server side technologies and SQL/NoSQL is a plus.
• Experience of JavaScript testing frameworks like Karma, Mocha, Jest etc.

• It involves design the software system, Select algorithms, theories or technologies that will be used for BUSINESS Applications
• Contribute to software development design discussions for new features and new product development
• Strong Problem solving skills and ability to troubleshoot applications & environment issues.
• Adaptability, ability to learn faster, Independent, responsible and diligent.
• Good team spirit and interpersonal skills, Excellent Written, Verbal, communication skills, Analytical skills & Business Thinking.

The candidate should have a passion for technology and a flexible, creative approach to problem solving. You are autonomous and take responsibility for your work.

Ideally, you know how to write unit tests and maybe even better write them in TDD. You have knowledge in agile methodologies such as Scrum. You know about GIT and the use of continuous integration tools. You have developed single page JS applications end to end.

Candidate should have a bachelor or Master technical degree or equivalent experience. Strong knowledge in software engineering. Proactive Self Starter, creative thinker in designing, developing and supporting applications. Work as part of cross functional, passionate agile project teams to ensure quality is driven into the heart of the development process.

Desired candidates must have 3-6 years experience as NodeJs Developer.

Roles and responsibilities:

• Responsible for understanding functional and business requirements and translate them into effective code
• Provide support till deployment of code into production.
• Ownership for ensuring code optimization, problem diagnosis, and on-time delivery
• Implement solutions as per the pre-defined framework /guidelines and adherence to processes
• Finding an optimal solution for the problem statement
• Conduct peer code review.

What candidate should know about:

• Excellent hands-on experience with Node.Js, Express.Js, JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
• Ability to build REST services, Authentications, MVC applications
• Excellent Object Oriented Programming skills and ability to write modular, secure, scalable, and maintainable code
• Experience with Elastic Search, Redis.
• Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)
• Self-learning abilities are required
• Familiarity with upcoming new technologies is a strong plus

Responsibilities

• Source candidates using a variety of search methods to build a robust candidate pipeline
• Screen candidates by reviewing resumes and job applications, and performing phone screenings
• Take ownership of candidate experience by designing and managing itDevelop job postings, job descriptions, and position requirements
• Perform reference checks as need
• Facilitate the offer process by extending the offer and negotiationg employment terms
• Manage onboarding and new hire process
• Stay abreast of recruiting trends and best practices
• Manage the overall interview, selection, and closing process
• Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations
• Assist in Admin and HR related activities

Key Points:

• Quick Learner
• Smart worker
• Responsible & bumble

Job Type: Full-time

• In this role, you will Design, Develop and Deploy applications based on HTML, ReactJS, JS as front-end. You are a creative and technically skilled individual responsible for bringing great user experience and design to life. You create reusable, extensible, flexible, high-performing web applications from front end to back end.
• Execute in an agile environment using industry standard tools and delivering weekly code releases Develop and test for cross browser, cross platform applications.
• Experience in product designing, distributed architecture.
• Have a demonstrated track record of End to End product engineering responsibility