Tutor For E-learning Platform

1. Leadership & Team Management :

- Lead a team of Power Platform developers and mentor junior team members.

- Review technical designs, code, and configurations to ensure quality and compliance.

- Coordinate with project managers, business analysts, and QA teams for smooth delivery.

- Conduct training and knowledge-sharing sessions on Power Platform best practices.

2. Governance & Security :

- Implement and enforce Power Platform governance policies, environment management, and DLP (Data Loss Prevention) rules.

- Ensure applications adhere to security, compliance, and licensing guidelines.

- Monitor and manage platform usage, capacity, and performance metrics.

3. Stakeholder Management :

- Work closely with business users to gather feedback, resolve issues, and enhance solutions.

- Act as a Power Platform evangelist to promote adoption and standardization across the organization.

- Provide post-deployment support and continuous improvement recommendations.

Technical Skills Required :

- Microsoft Power Platform: PowerApps (Canvas & Model-driven), Power Automate, Power BI, Dataverse, Power Pages

- Integration: SharePoint, Dynamics 365, Azure Logic Apps, SQL, REST APIs

- Development Tools: Power Fx, JavaScript, TypeScript, C#, .NET, JSON, HTML/CSS

- ALM Tools: Azure DevOps, Git, Power Platform CLI

- Databases: Microsoft SQL Server, Dataverse, Azure SQL

- Security: Azure Active Directory, Role-based access, DLP policies

- Bonus Skills: AI Builder, Power Virtual Agents, Copilot Studio, Azure Functions

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi

Job Description:

Ticket Management

• Log all IT service requests/incidents raised by users through phone, email, or in-person.
• Assign tickets to the relevant IT engineer based on the nature of the issue and engineer availability.
• Ensure timely acknowledgment of tickets logged in the Helpdesk system (ManageEngine ServiceDesk Plus or equivalent).
• Follow up with the concerned engineer for updates and resolution timelines.
• Provide regular status updates to end-users and ensure ticket closure confirmation.

2       Escalation Handling

• Proactively escalate delayed or unresolved tickets to the appropriate senior IT team members or as per escalation matrix.
• Track the ticket lifecycle to ensure SLA adherence.

3       Asset Management

• Maintain and update the IT Asset Register regularly.
• Coordinate with the team for asset issuance, movement, and return (laptops, desktops, printers, accessories, etc.).
• Ensure tagging and documentation of all IT assets in coordination with the IT Infrastructure Team.

4       Reporting & Documentation

o Generate daily, weekly, and monthly reports on ticket statistics, open issues, SLA breaches, etc.

o Maintain proper documentation of asset movements, handover forms, incident reports, etc.

5       Communication & Coordination

o Act as a central communication point for all IT-related queries and complaints.

o Communicate with vendors (if required) for updates on external support tickets.

o Maintain professional and courteous behaviors while interacting with users at all levels.