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- Handle incoming customer calls professionally and efficiently.
- Make outbound calls to follow up on customer inquiries or resolve issues.
- Provide accurate information about products or services to customers.
- Resolve customer complaints and ensure customer satisfaction.
- Update customer information in the database during and after each call.
- Collaborate with other team members to address customer needs effectively.
- Meet or exceed individual and team performance targets.
- Follow communication scripts and guidelines to ensure consistency.
- Stay updated on product knowledge and industry trends.
- Escalate complex issues to the appropriate department or supervisor.
- Proven experience in a customer service or voice process role.
- Excellent verbal communication skills in English+ Hindi.
- Strong active listening and problem-solving abilities.
- Ability to multitask and work in a fast-paced environment.
- Basic computer skills.
Since 1988 Quicken has been the top personal management software for millions of consumers. We pioneered a radically easier and faster way for people to manage their household finances. Since then we’ve continued to focus on delighting customers and making the Quicken product and experience better than ever.
Job Title: Staff/Principal Software Engineer – Development Location: Bangalore, India
Department: Product Development
Job Summary:
Quicken is the #1 personal finance management software with a 30-year heritage of helping millions of individuals and families stay on top of their finances. We are going through a transformation, as we recently completed the divestiture from Intuit, with a renewed focus on product improvement, growth, and customer satisfaction. We are working on a strategy to deliver awesome personal finance experience to our customers across Windows, Mac, iOS, Android, and web. This is an opportunity to work in a customer-driven company with a collaborative team that values technical excellence, innovation and creativity, while being good to each other and having fun!
The successful candidate will join our Windows Development team in support of our products and Cloud platform. The team uses the latest software development technology and tools.
If you are looking to be part of a high-performing team at the heart of a fun, energetic, and innovative company, come join the Quicken Team!
Your Responsibilities:
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You will be part of the Quicken Windows product development team.
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Develop and enhance the product. Will involve building new features, enhancing existing
ones, and fixing of customer reported issues.
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The work will include development in native Windows technologies, like C++ and C# and
WPF. As well as leveraging web and cloud-based platform services.
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Architecture, Technical design and implementation of production ready code, partnering
closely with a cross-functional team (Engineers, Architects, Product Managers, QA,
Operations, and Business Partners).
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Exhibit Sound judgement while making technical and product decisions
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Analyze customer feedback received thru various channels to determine product
improvements that will enhance customer experience with the product.
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Think creatively and facilitate innovative thinking.
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Exhibit natural leadership, mentor junior team members in the team
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Good communication skills: written and verbal
Your Talents:
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Strong technical background in design and implementation of shrink-wrapped Windows applications.
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8+ years of experience in C++ and Windows/Win32/MFC a must.
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Prefer experience in .NET/C#/WPF.
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• Consistently deliver high-quality shippable software to our customers, being part of our Agile development team.
Confidential
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Experience interfacing with back-end platforms using REST APIs.
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Ability to work on critical areas of the product.
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Strong knowledge of SDLC processes and best practices.
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Passion for understanding of customer issues and solving them.
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Well versed in a variety of Architecture and design patterns.
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Comfortable networking with a broad range of stakeholders and able to assess multiple points of view
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Experience with unit test frameworks.
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MS or BS in Computer Science or equivalent.
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Excellent programming discipline: object oriented principles, design patterns, unit testing.
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Excellent verbal and written communications skills.
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"Self-starter" attitude with an ownership mindset.
Appletree International Pvt. Ltd., is a leading hospitality management company
founded by industry experts and experienced professionals. We aim to build an
international platform connecting the complete individual lifecycle from discovery,
consulting to lifetime engagement.
Position : React Js Developer
Location : Mumbai
Experience : 2 to 6 years
Job Description
● Strong proficiency in HTML, CSS and JavaScript, including DOM
manipulation and the JavaScript object model
● Thorough understanding of React.js and its core principles
● Experience with popular React.js workflows (such as Flux or Redux)
● Experience with data structure libraries (e.g., Immutable.js)
● Knowledge of isomorphic React is a plus
● Familiarity with RESTful APIs
● Knowledge of modern authorization mechanisms, such as JSON Web Token
● Familiarity with modern front-end build pipelines and tools
● Ability to understand business requirements
Your primary focus will be on developing user interface components and
implementing them following well-known React.js workflows (such as Flux or Redux).
- Automation Testing
- Manual Testing
- API Testing
- Performance/Load/Regression Testing
- Proficient on Mobile/Web Applications testing
- Should know any of these programming languages such as Java or Python
- Proficient on any one of these testing frameworks such as selenium, TestNG, Appium, Page Object Model, etc.
- Should have knowledge on Jira Bug tracking tool
- Knowledge on setting up automation testing infrastructure
- Writing automation testing scripts for Android/iOS/Web
- Should know about writing test cases & reporting defects
- Define severity and priority for each defect
- Understanding of the latest trends
- Accuracy and attention to detail
- Work with cross-functional teams to ensure quality throughout the development process