Tutor For E-learning Platform

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.

Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

Responsibilities

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling a portfolio of eligible customers in order to achieve the targets set and that all guidelines and regulatory requirements are followed. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.
• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the Audit & Compliance guidelines.
• Responsible for managing, training and motivating staff.
• All of the above parameters are consistently met by the team of VRMs.
• Income generation through the right blend of enhancement of CASA balance and cross-sell of appropriate products So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set 8. The team Manager leads a team of VRM (Virtual Relationship Manager) and is directly responsible for the performance of team members leading to the fulfilment of Business objectives.
• Monitoring and tracking the VRMs on revenue generation, product penetration, digital penetration, and liability growth and ensuring that the required product mix is maintained at the resource level to achieve the targeted number.
• The team Manager will be responsible for Sales Management through leads generated for a set of products from a fixed non-managed customer with the express objective of achieving business targets and efficiency targets related to outbound database calling management.

Requirements

• Bachelor's degree or equivalent experience.
• Minimum 4 years of team lead experience.
• Candidate should have a banking or voice process background.
• Willing to work from the office

Role Overview

This is a junior-level inside sales and student counselling role focused on converting inbound enquiries into successful enrollments through WhatsApp communication, phone calls, and structured follow-ups.

Key Responsibilities

• Handle inbound WhatsApp chats and calls from prospective students
• Counsel candidates on course structure, certification value, and career outcomes
• Follow up with leads to convert enquiries into enrollments
• Maintain accurate CRM entries and lead-tracking records
• Meet daily and weekly conversion targets
• Adhere strictly to company-approved communication, pricing, and compliance policies

Eligibility & Requirements

• Delhi-based candidates only
• Freshers or early-career professionals welcome
• Good communication skills in English (spoken & written)
• Comfortable working in a target-driven sales environment
• Willingness to learn and follow structured sales processes

 1.Experience in proper MERN Stack

 2.In depth knowledge of Node JS, Angular JS, MongoDB 

 3.Experience in implementing applications using AngularJS.

 4.Experience in creating front end applications using HTML 5, Angular JS, LESS/SASS 

 5.Javascript experience both on client as well as on server side

 6.Experience with MVC and MVVM design patterns

 7.Good experience with multiple third party API's integration

 8.Experience in MongoDB scaling and optimization

 9.Experience with cloud technologies AWS Lambda & EC2 setup

 10.Experience in creating RESTful based web services in JSON & XML

 11.PLUS to have additional experience in Angular 2+/

 12.Added experience in MySQL optimisation would be a great plus 

 13.Good communication, analytical and logical skills to understand and work with any kind of project requirements independently

Full Stack Developer (Dotnet & Angular)

• Develop web applications in C#, ASP.NET Core, ASP.NET MVC/WebAPI
• Design and develop backend APIs for complex custom business applications as per requirement
• Design and develop database schema, queries, stored procedures
• Develop frontend SPA using AngularJS/Angular 2+, API integration, Data binding
• Collaboration with developer team, Project managers to ideate software solutions
• Essential communication skills for customer conference calls and meetings
• Interact with clients and other stakeholders to understand their requirements/problems, provide daily updates, plan and module delivery
• Test software to ensure quality and efficiency
• Responsible to troubleshoot bugs and fix them as well as maintain/enhance existing projects
• Write technical documentation
• Working with Agile and Scrum methodologies
• Extensive knowledge of database performance optimization strategies, indexing, sharding
• Develop applications using TDD (Test Driven Development), Unit testing, Integration testing, NUnit/XUnit framework
• Design HLD/LLD architecture diagrams, Infrastructure diagrams, ER Diagrams

• C#
• NET/ASP.NET Core
• Entity Framework
• Javascript
• Typescript
• Angular
• Relational Databases (Postgresql etc.)
• NoSQL (MongoDB, DynamoDB etc.)
• NUnit/XUnit

• AWS/Azure/GCP
• Docker
• Kubernetes
• Microservices

• Python. Django Rest Framework experience would be great, but not essential! We prioritise
• quality over quantity.
• Postgres with InfluxDB, Oracle, MySQL and Redis experience a plus.
• Docker, Kubernetes, Helm, OpenShift and associated tooling.
• AWS, especially ECS, Lambda, RDS and DynamoDB. Performance and uptime are super
• important to us.
• The challenge of scaling a global, distributed API to 10,000+ requests per second.
• We have SDKs in a bunch of languages, so the more polyglot you are the better.
• If you like writing JS and React that would be awesome too.

We are looking for a highly capable Node.js developer to optimize our mobile-based application performance. You will be collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions.

To ensure success as a Node.js developer, you should possess extensive knowledge of Node.Js based services and experience in a similar role. An accomplished Node.js developer will be someone whose expertise results in the stable, fast, and secure exchange of data between servers and end-users.

Roles and Responsibilities

• Actively participate in the overall application lifecycle.
• Focus on coding and debugging.
• Collaborate with front-end developers.
• Define and communicate technical and design requirements.
• Build a high-quality reusable code that can be used in the future.
• Create sustainable and functional web applications with clean codes.
• Learn about new technologies and stay up to date with current best practices.
• Conduct UI tests and optimize performance.
• Train, help, and support to other team members.

Requirements

• Hands-on backend mobile app/web development experience
• At least four years' experience as a Node.js developer.
• Hands-on experience of working on MongoDB database
• Knowledgeable of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3
• Good understanding of server-side CSS pre-processors
• Proven experience creating user authentication and authorization between multiple systems, servers, and environments
• Capability to integrate multiple data sources and databases into one system
• Proven experience managing of hosting environment, that includes database administration and scaling an application to support load changes
• Ability to setup, administer of backups, data migration, transformation, and scripting.
• Knowledgeable of OWASP security principles
• Understands “session management” in a server environment
• Tech/M.Tech in Computer Science or a related field