Ticketing Executive - Galileo

Job Description

Team Leadership: Lead and inspire a team of marketing professionals, fostering a collaborative and creative work environment. Provide guidance, mentorship, and support to ensure the team's success.

Marketing Strategy: Develop, implement, and oversee comprehensive marketing strategies aligned with business goals. Continuously evaluate and refine strategies to adapt to market dynamics.

Campaign Management: Plan, execute, and optimize multi-channel marketing campaigns to reach target audiences. Monitor campaign performance, analyze results, and implement improvements for maximum effectiveness.

Event Management and Industry Collaboration: Strategically plan, meticulously manage, and flawlessly execute diverse events, including hosted, participated, and sponsored activities.

Brand Management and Publishing: Ensure brand consistency across all marketing channels. Oversee the creation of compelling and on-brand content for various platforms.

Event Outcome / ROI Tracking: Effectively and systematically assess and track the ROI of an Event in line with the internal process with the respective team members.

Cross-functional Collaboration: Collaborate with sales, Creative, Technical, and other departments to align marketing strategies with overall business objectives.

Vendor Management: Oversee vendor management associated with various events and activities ensuring an on-time delivery.

Budget Management: Manage the marketing budget effectively, allocating resources to maximize return on investment.

Performance Analysis: Utilize data analytics to measure the success of marketing initiatives. Provide regular reports with key performance indicators, insights, and recommendations for improvement.

About BiteSpeed

Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.

We’re currently working with 2500+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.

About the role

Our product function so far has been founder-led largely built on internal tribal knowledge. Given our multi-product DNA, there is now increasing breadth and depth in our products with each product taking a life of its own and we see value to bringing some order to the chaos with this role :).

This role is as early-stage product as it gets. Morning stand-ups, scrambling through customer conversations during the day, data digging in the evenings and finally getting to those PRDs at night! The role is also at an interesting intersection of B2B SaaS customer conversations and B2C experimentation given our space.

What you’ll do

• Own and drive the product roadmap, including product decisions, prioritisation and execution.
• Lots of user interviews & speaking to sales and CS teams to inform product decisions.
• Create detailed product specification documents for the design & development team.
• Work closely with design teams to go from ideas to user flows.
• Work closely with engineering on product delivery.
• Querying databases and monitoring dashboards to track product metrics.
• Research the market and competitive landscape to have a pulse of market direction.

What makes you a good fit

• 2+ years of product management experience (B2B SaaS not necessary).
• Comfortable with early stage startup imperfections and able to operate in disorder.
• Rigour, thoroughness and detail-orientation in thought and action.
• Extremely high agency and adaptability.
• Willingness to get hands dirty with data, customer interviews and so on.
• Some recent experience dabbling into LLMs (nice to have, but not a deal-breaker).

Salary and Location

Location: Bangalore

Expected CTC: We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team

• Experience in API development using Java will be a plus.

• Excellent knowledge and experience in writing testable, scalable, flexible, robust and efficient web applications using JavaEE 6/7 technologies, specifically, Spring core, Spring Boot Spring Data, spring batch and JPA
• Experience in successfully deploying Java-based applications in production and understanding load-balancing, authentication, and fault tolerance through Tom Cat.
• Experience in database modeling (MySQL/NoSQL databases such as Mongo DB)

• Knowledge of integrating with Ant, Maven, GIT and Shell scripting.
• Strong backend experience to develop Data Layer using at least one of the ORM frameworks like Hibernate, JPA etc.
• Strong RDBMS Skills and SQL skills. Experience in MySQL, Teradata and warehousing databases.

• Experience in Analytics frameworks and visualization products.

• Excellent knowledge and experience of Maven, Continuous Integration, and Continuous Delivery with Jenkins.
  • Experience with JavaScript frameworks, especially Angular is a definite plus.

Java 8, J2EE , Spring Boot, Microservices, Apache Spark, DevOps, Advanced SQL, preferably with

expertise in Data engineering/Data analytics,

ELK(Elastic Search, Logstash , Kibana) stack, Teradata, any No SQL database, Hands on experience in

maintaining products on Cloud Technologies like PCF, Azure, Docker, Kubernetes, etc, NodeJS,

Angular 2x, GitLab with CI/CD, Hands on experience in Unix server, Shell scripting, Large data

processing, Performance tuning, Experience in working in various Test Automation frameworks like

Selenium, Test NG, Python, Cucumber, Karma, Karate/ Jasmine, etc

Experience in using Eclipse, Spring tool suite, Project building tools - Maven, Gradle, etc, JIRA for ALM.

Key Responsibilities:

1. Responsible for planning, implementing and directing the sales activities of the company in a designated area to achieve sales objectives 

2.Telugu & Kannada language candidates are more preferable with good english proficiency 

3 . Develop a sales strategy to achieve organizational sales goals and revenues 

4. Sales Closure of hair and skin clients 

5. Responsible for driving consultation to Location allotted 

6. Develop and implement new sales initiatives, strategies and programs. 

7. Contacting potential client via email or phone to establish rapport and set up meetings 

8. Developing sales goals for the team and ensuring they are met 

9. Negotiating on phone, email or in-person 

10. To provide report and feedback to upper management about what is and is not working 

11. To provide detailed report and feedback to upper management 

12. Extensive Follow-up for the Clients allotted 

13. Giving client good client experience

Key Responsibilities:

Record to Report, Taxation & Filing.

Requirements:

Electronic payment of all federal, state & local payroll taxes where applicable, with accurate and timely payroll tax deposits and returns.

Maintain records accordingly.

Withholding & remittance of employee garnishment payments to the appropriate agencies.

Working Hours: 7 PM- 4 AM |Mon-Fri

Working Location: Aligarh, Uttar Pradesh

• Design, develop and manage data on various open-source SQL databases
• End-to-end performance tuning of Oracle, MariaDB, MySQL, PostgreSQL, and Aurora against very large data sets
• Database cluster connectivity and security
• Conduct database training
• Software installation and configuration
• Database patching and upgrading
• Using monitoring and management tools
• Troubleshoot various issues with other dba’s/developers
• Point of Contact for Vendor escalation
• Point of Contact for professional service to Customers
• Cross-platform migration from Oracle to MySQL/MariaDB/PostgreSQL/Aurora
• Support the creation, maintenance, and implementation of procedures regarding how problems are identified, received, documented, distributed, and corrected
• Ensures project documentation is complete, current, and stored appropriately
• Manages day-to-day project and scope changes
• Communicate and coordinate database changes, backups, and downtime to users
• Identifies potential security issues and recommend strategies to ensure database security
• Research and evaluate new technologies
• Proactively monitor systems for optimum performance and capacity constraints
• Establish standards and best practices for SQL
• Interact with and coach developers in SQL scripting
• Perform database backup and recovery
• Provides 24x7 support for enterprise database systems

• Must provide mentoring and training to other staff members
• Write procedural documentation including requirements for databases
• Develop and coordinate knowledge transfer
• Establishes enterprise-wide uniform infrastructure, including supporting defined departmental content processes and creating guidelines for content deployment
• Interacts with business units to gather, define, and organize the delivery of business solutions Data
• Modeling, design & implementation based on established standards
• Automate manual tasks

• Candidate with a college degree and relevant work experience
• 7+ years of hands-on DBA experience with Oracle, MySQL, MariaDB, and PostgreSQL and supporting tools
• Strong experience with Linux is required, including command-line editors, scripting (shell, Python, Perl, etc.)
• Experience in database performance tuning and strong SQL tuning skills
• Experience in database and cross-platform upgrades required Experience in all aspects of the software development lifecycle including requirements gathering, design, coding, testing and production support
• Must be familiar with RDBMS concepts, practices, and procedures
• Must have knowledge of network connectivity
• Extensive experience with Export/Import, Backup and Recovery
• Extensive experience with Database Replication Master/Slave, Master/Master (BDR)
• Extensive experience with MySQL (MariaDB, Percona) Galera cluster
• Experience with MaxScale
• Proficient in SQL Language
• Knowledge of ServiceNow, or similar Ticket Management Software
• Knowledge of SAN infrastructure including HP and NetApp
• Ability to work on projects at a time
• Knowledge of middle-tier application servers
• Strong troubleshooting and problem resolution skills
• Good knowledge of Data Modeling
• Knowledge of XML and JDBC

• Experience of NoSQL databases (Cassandra, Oracle NoSQL, MongoDB) is a plus
• Certifications on MySQL, PostgreSQL, and Aurora

1. Should know basics like Structure, data types, unions, enum , pointers , type casting etc
2. Should know data structures mandatory like linked list (basic expectation)
3. This position is for Linux platform, so we expect people to have hands on experience on Linux (Mutex, semaphone, threading/multithreading IPC etc)
4. We expect candidate to write code given a problem statement (if not proper code at least pseudo code )