Ticketing Executive - Galileo

AWS & Cloud Computing Trainer

Ignite Careers. Inspire Innovation. Shape the Future of Cloud Technology.

KGiSL Educational Institution is looking for a passionate and dynamic AWS & Cloud Computing Trainer to empower the next generation of cloud professionals. If you have expertise in AWS and a passion for teaching, this is your opportunity to make a lasting impact.

Strong knowledge of AWS services such as EC2, S3, RDS, VPC, IAM, and Lambda.

Understanding of cloud computing, networking, Linux, and cloud security.

Excellent communication, presentation, and mentoring skills.

Passion for teaching and helping students succeed.

AWS certifications are an added advantage.

Job Description

We are looking for a Junior Python Developer with knowledge of Python, Pandas, SQL, and Machine Learning concepts. The candidate will assist in developing data-driven solutions, performing data analysis, and supporting machine learning model development.

Key Responsibilities

• Write and maintain programs using Python for data processing and analysis.
• Work with Pandas and NumPy for data cleaning and data manipulation.
• Write SQL queries to extract and analyze data from databases.
• Assist in building and testing machine learning models.
• Perform data preprocessing and feature engineering.
• Collaborate with senior developers and data scientists on projects.
• Document code and maintain technical documentation.

Required Skills

• 0–2 years of experience or strong academic projects in Python
• Knowledge of Pandas and NumPy
• Basic understanding of SQL and relational databases
• Understanding of machine learning concepts
• Familiarity with Scikit-learn or TensorFlow (basic level)
• Good problem-solving and analytical skills

Good to Have

• Knowledge of data visualization tools (Matplotlib / Seaborn)
• Exposure to Jupyter Notebook
• Basic understanding of Git version control

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

Job brief

We are looking for a Business Analyst to help us to build our online-only investment platform, which will enable investors to easily invest in mutual funds from leading fund houses in India, corporate fixed deposits, and various other investment products. Another important activity where Business analyst will help us is that to keep a track on different asset class and keep them updated in system. Which will help us to do financial planning for the investor.

Business Analyst Desk - JD 

1) To update regular reports like

a. Fact Sheets

b. One Pager

c. Performance Snapshot

d. SIP Report

e. Dividend History Report

2) Track daily news from newspaper and keep proper log in soft copy / Hard copies. Prepare small notes based on these reports and the same can be shared to our investors and our business development team.

3) Maintain interest rate tracker for all fixed income products (Corporate FD, Bank FD, Debenture, post office schemes, etc) in soft copies

4) Track market quotes of all close ended products and debenture issues and tax free bond issues

5) Keep track on forthcoming events like

a) Forthcoming dividend

b) New Fund Offer

c) IPO List

d) Public Issues of debenture

6) Track quarterly results of all companies which are offering fixed deposit and those companies who have issued debentures to public

7) Empanelment process with respective companies wherever we wanted to engage them with business.

8) Provide data/content and write up to our monthly newsletter.

Preferred only Engineering background students(IIT, NIT and VNIT)

1. Work on a disruptive product that's still in the early stages
2. Review functional and design specifications to ensure a complete understanding of the system
3. Take ownership of the end-to-end system and take all requirements, issues, and enhancements to closure single-handedly
4. Mobile testing experience with strong basics, understanding of testing and shipping releases on these platforms - iOS, Android, and Web
5. Prior experience in creating optimal test strategy - functional, non-functional, analytics, and automation
6. Experience with relational database and SQL queries
7. Sharp analytical abilities and excellent written and verbal communication skills
8. Experience of working with JIRA
9. Prior experience in automation testing
10. Prior experience in working with tools like -
    1. Figma
    2. Datadog
    3. AWS

Responsibilities:

- Manage end-to-end interactions with prospective customers.

- Deliver tailored product demos to multiple stakeholders.

- Understand customer problem statements and follow a consultative sales process to offer solutions.

- Use sales acceleration tools to perform outbound and inbound sales.

- Research accounts to understand the customer's needs, perform effective follow-up, and generate interest.

- Unearth new sales opportunities through networking.

- Build strong relationships and effectively communicate with the sales, support, and marketing teams.

Requirements

- Have 2+ years of successful experience in SaaS Sales.

- Have been in a quota-carrying role.

- Obsessed with prospect happiness and can set the stage for effective sales follow-up.

- Have excellent verbal & written communication skills.

- Flexible - things change around here. FAST.

Responsibilities:

• Engage directly with customers to design, develop, and deploy AI enterprise applications on the 
• Become an expert in application design and development on the ; lead design and code reviews of end-to-end customer applications
• Perform enhancement, testing, and troubleshooting, of applications with and on behalf of customers
• Continuously identify technical risks and gaps; devise mitigation strategies in anticipation of customer needs
• Write specifications, documentation, and user guides for customer applications

 Required Qualifications:

• Bachelor’s degree in a Science, Technology, Engineering or Math (STEM) field
• 3+ years professional experience in a customer-facing role building enterprise cloud software applications
• Solid understanding of cloud computing concepts
• Solid understanding of databases types and trade-offs
• Demonstrated proficiency in Java and/or similar programming languages
• Working knowledge of Agile software development methodology
• Strong analytical ability and problem-solving techniques
• Strong organizational skills with high attention to detail
• Excellent interpersonal skills with the ability to work effectively in a cross-functional team

 Preferred Qualifications:

• Bachelor’s degree in Computer Science or equivalent field; graduate degree in complimentary STEM or Business field
• Experience building and deploying AI-based enterprise applications
• Solid understanding of common machine learning techniques, applications, and trade-offs
• Demonstrated proficiency in javascript and/or similar programming language
• Domain expertise in one or more of the following industries: Aerospace, Financial Services, Healthcare, Industrial Manufacturing, Oil & Gas, Public Sector, Power & Utilities, Supply Chain, Telecommunications
• Proficiency in time series analysis, data cleansing, and data normalization

This is a temporary full time role.

Responsibilities

• Developing the latest user-facing features using React.js
• Designing a modern highly responsive web-based user interface
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Learn and understand user interactions
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• As a React.js Developer, you will be involved from conception to completion with projects that are technologically sound and aesthetically impressive.

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Prior experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with more current specifications of EcmaScript
• Familiarity with RESTful APIs
• Familiarity with HTML / CSS
• GIT experience is a plus
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with code versioning tools