Ticketing Executive - Galileo

E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing.

Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together.If you’re someone who dreams big and has the gumption to make them come true, E2M has a place for you.

Role Overview

As the QA Manager – WordPress, you will take ownership of our end-to-end quality assurance processes. You’ll lead a team of QA specialists and work closely with developers, designers, and project managers to ensure flawless execution and delivery. This role involves streamlining manual QA processes, scaling automation across projects, and exploring AI-driven tools to accelerate test coverage, defect analysis, and regression validation.

Key Responsibilities

• Lead the QA strategy and execution for all WordPress deliverables—websites, custom themes, plugins, and WooCommerce projects
• Establish and continuously improve QA standards, test plans, and documentation for manual and automated testing
• Drive the implementation of test automation across recurring QA workflows using tools like Selenium, Cypress, or Playwright
• Identify key test scenarios for automation, such as cross-browser compatibility, form validations, critical user flows, and regression suites
• Integrate automation scripts into CI/CD pipelines to enable faster releases with higher confidence
• Implement and manage AI-assisted QA tools for defect detection, visual regression, performance monitoring, and code quality audits
• Leverage tools like Percy, Diffy, Testim, or ChatGPT-based review workflows to reduce manual effort and increase accuracy
• Supervise and mentor a team of QA analysts and automation engineers, conduct regular code reviews and QA audits
• Collaborate closely with project managers, developers, and designers to ensure timely issue resolution and smooth UAT cycles
• Lead post-launch QA audits and contribute to incident reports and root cause analysis for major issues
• Ensure all deliverables adhere to performance, SEO, and accessibility (WCAG) standards

Required Skills and Experience

• 6+ years of experience in QA with at least 2 years in a QA leadership or managerial role
• Strong hands-on experience in testing WordPress websites, themes, plugins, and WooCommerce solutions
• Proven track record in setting up and maintaining automated test suites using Selenium, Cypress, or equivalent frameworks
• Familiarity with visual regression testing and cross-browser/device compatibility tools (e.g., BrowserStack, Percy)
• Understanding of Git, CI/CD pipelines, and test integration into deployment workflows
• Strong knowledge of performance and accessibility testing tools such as Lighthouse, GTmetrix, and WAVE
• Excellent communication, documentation, and bug reporting skills
• Experience with project management and QA tracking tools like Jira, ClickUp, or Trello
• Ability to manage and scale a high-performing QA team in a fast-paced agency environment

Preferred Skills

• Experience using AI/ML-based QA tools for anomaly detection, visual testing, or test case generation
• Understanding of ADA/WCAG compliance, Core Web Vitals, and technical SEO QA
• Familiarity with testing headless WordPress (REST API/GraphQL) or JAMstack implementations
• Exposure to ChatGPT or other LLMs for test script generation, defect explanation, and QA documentation
• Background in Agile/Scrum delivery environments

• Create and maintain mobile applications.
• Contributing to the development of project schedules and workflows.
• Recommending changes and enhancements to applications.
• Work from UI/UX requirements, APIs and mock-ups to build functional and high-performance applications.
• Keep abreast of the latest technology for mobile applications.
• Work with other developers to brainstorm new applications.
• Create UI tests to source analytics.

• Website and software application designing, building, or maintaining.
• Using scripting or authoring languages, management tools, content creation tools, applications, and digital media.
• Determining user needs by analyzing technical requirements.
• Bachelor's degree in web development or related field, or relevant experience.
• Solid knowledge and experience in programming applications.
• Proficient in JavaScript, HTML, CSS, Angular.
• Proficient in Web development.
• Should have 4 years of experience in web development.
• Solid ability in both written and verbal communication.
• Knowledge of programming language and technical terminology.
• Able to develop ideas and processes and clearly express them.
• Able to solve complex problems.

Roles & Responsibilities:

• Overall 3+ years of experience in IT • Minimum 2+ years of development experience in Magento 2.0 • Custom Module Development in Magento 1.x and Magento 2.x • Automated Product Import Export in Magento 1.x and Magento 2.x • Strong experience in web technologies like PHP, MySQL, JavaScript, HTML/CSS. • Understanding of MVC design patterns and framework. • Should have worked in multiple eCommerce projects in Magento 1.x and 2.x • Experience in development of custom modules, System Architecture, Payment Gateway in Magento 1.x and Magento 2.x • Can do Code Reviews, Can write custom extensions is a plus • Strong knowledge of the eCommerce platform. • Knowledge of Linux and MySQL. • Good communication, analytical, and presentation skills.

Additional Skills: Magento-specific optimization skills with the ability to analyze the performance Ability plan, schedule, and monitor own/other’s work. PHP: - 1 year.