Ticketing Executive - Galileo

About us

CallHub provides cloud based communication software for nonprofits, political parties, advocacy organizations and businesses. We have delivered over 200 millions messages and calls for thousands of customers. We help political candidates during their campaigns in getting their message across to their voters, conduct surveys, manage event/town-hall invites and with recruiting volunteers for election campaigns. We are profitable with 8000+ paying customers from North America, Australia and Europe. Our customers include Uber, the Democratic Party, major political parties in the US, Canada, UK, France and Australia. 

About the Role

As a DevOps Engineer, you will play a crucial role in architecting, implementing, and managing the infrastructure and automation that powers our scalable and reliable cloud-based applications. Your expertise in Python, AWS, and various cloud services will be pivotal in driving our CI/CD pipelines, ensuring optimal performance, security, and availability of our services. Within the DevOps team, you will work closely with highly technical software engineers, quality engineers, support engineers, and product managers to build and maintain robust infrastructure solutions that support our rapidly growing customer base. We're looking for engineers with strong computer science fundamentals who are passionate, inquisitive and eager to learn new technologies and love working in a dynamic and fast-paced environment, contributing to our mission of delivering exceptional product experiences. Your

Responsibilities

• Architect, implement, and manage scalable and secure infrastructure on AWS using services such as RDS, EC2, ELB, ASG, CloudWatch, and Lambda.
• Automate deployment pipelines (CI/CD) to ensure seamless and reliable delivery of software to production.
• Implement and maintain monitoring and alerting systems using CloudWatch and other tools to ensure system reliability and performance.
• Optimize the performance and security of our applications using Cloudflare, Nginx, Redis, and CDNs.
• Manage and optimize databases, including PostgreSQL, with a focus on indexing, query tuning, and performance optimization.
• Act as a Site Reliability Engineer (SRE), being part of the on-call rotation to respond to and resolve critical incidents, ensuring high availability and minimal downtime.
• Develop and implement strategies for incident management, root cause analysis, and post-incident reviews to continuously improve system reliability.
• Collaborate with development teams to integrate DevOps best practices into the lifecycle of applications built with Python, Django, and Celery.
• Deploy and manage message brokers and streaming platforms like RabbitMQ and Kafka.
• Configure and manage proxy servers, reverse proxies, and load balancers to ensure optimal traffic management and security.
• Troubleshoot and resolve infrastructure-related issues promptly.
• Document processes, configurations, and best practices to ensure knowledge sharing and smooth operation.
• Contribute to the continuous improvement of our DevOps practices and toolsets.
• Communicate well with product and relevant stakeholders.

What we’re looking for

• 1-3 years of experience in a DevOps or similar role, with a strong focus on Python scripting, AWS services, and infrastructure management experience.
• Hands-on experience with AWS services such as EC2, RDS, ELB, ASG, CloudWatch, and Lambda.
• Strong knowledge of CI/CD tools and practices, including automation using Jenkins, GitLab CI, or similar tools.
• Experience with infrastructure as code (IaC) tools like Terraform, Pulumi, or CloudFormation.
• Experience with Python-based frameworks like Django and task queues like Celery.
• Proficiency in managing web servers (Nginx), caching solutions (Redis, Memcache), and CDNs.
• Experience with relational databases (PostgreSQL) and messaging systems like RabbitMQ and Kafka.
• Knowledge of database indexing, query tuning, and performance optimization techniques.
• Solid understanding of proxy servers, reverse proxies, and load balancers.
• Ability to troubleshoot complex issues across multiple layers of the stack.
• Strong communication skills, with the ability to work effectively in a collaborative team environment.
• Passionate about learning new technologies and improving existing processes.
• BE/MS in Computer Science or a related field, or equivalent practical experience.

What you can look forward to

• The opportunity to work on cutting-edge cloud technologies and contribute to mission-critical infrastructure.
• A role that allows you to take ownership of significant aspects of our infrastructure and automation.
• A collaborative and open culture where your ideas are valued, and you are encouraged to take initiative and aspire to be great in your role.
• A dynamic work environment where your contributions directly impact the success and reliability of our services. You will get to see your work directly impacting in a significant way.
• Exposure to the full lifecycle of software development and deployment, from design to monitoring and optimization.

Location: HSR Layout, Bangalore

Job Title: Consultant - SDR / Inside Sales / Business Development

Job Overview:

As a Sales Development Consultant, you will be at the forefront of our sales efforts. You will be responsible for generating and nurturing leads, initiating meaningful interactions, and setting the stage for our sales team to succeed, all while operating within the US time zone.

Key Responsibilities:

Lead Prospecting:

o Identify and prospect potential customers and leads through various tools like LinkedIn Sales Navigator / Apollo / Lusha / Zoom Info

o Tailor outreach efforts based on lead characteristics and requirements.

Lead Qualification:

o Evaluate and qualify leads to ensure they meet predefined criteria and are ready for engagement by the sales team.

o Gather essential information to facilitate the sales process.

Ideal Customer Profiling:

o Prospect leads based on the ideal customer profile (ICP) and business requirements defined by the sales and marketing teams.

o Align sales efforts with our target customer segments.

Meeting Scheduling and Follow-Up:

o Initiate contact with potential customers to schedule product/service demonstrations and meetings.

o Maintain diligent follow-up to ensure appointments are attended and opportunities are maximized.

LinkedIn Outreach:

o Engage in strategic outreach on LinkedIn to connect with professionals, share valuable content, and build relationships.

o Craft personalized messages to initiate meaningful conversations.ns.

• Own the development/improvement of products and features.
• Own the responsibility for creating a great user experience on the products and features you work on.
• Build features end-to-end: both the user interfaces and the backend APIs.
• Set technical standards and lead the team in building a world-class scalable software development process.
• Lead large-scale design updates and rollouts.
• Partner with infrastructure engineers to scale the product.
• Investigate state-of-the-art frameworks and tooling to build our next-generation architecture.
• Guide and mentor junior team members 

• 8+ years of relevant front-end development experience, previous start up experience is highly desirable.
• Experience building, running, and debugging single-page apps in a modern JavaScript framework.
• Demonstrated knowledge of React, Redux and CSSAbility to work independently as well as cross-functionally with other engineering teams and product.
• Tech Lead / Management experience.

• Experience with full-stack development.
• Experience with building APIs using spring boot.
• Experience with front-end test frameworks (Jasmine/Mocha/Jest)
• Exposure to mobile platforms

Role Description

Location - Bangalore / Remote/WFH

This is an equity-only role.

We are looking for a young but mature mindset with highly skilled Chief Technology Officer (CTO) to provide sound technical leadership in all aspects of the business. This person will be added as a Co-founder in the Team.

CTO should be able to take technical decision and having a Strategic thinking mindset with strong business acumen. We expect you to be well-versed in current technological trends and familiar with a variety of business concepts.

You will work directly with the CEO and will act as both a technology and business expert, making decisions that will impact the current and future operations of the company. If you are self-motivated, emotionally strong, enjoy challenges and have a never give-up approach, we’d like to meet you.

CTO / Co- Founder Responsibilities

Lead the technology division with new-age technologies and processes

Build on the vision for the organization by technology

Identify new opportunities and develop products and processes in line with cutting edge technologies

Deploy, develop and implement solutions in a cost-efficient manner

Experience in building scalable products, platforms, and modern technologies

Experienced on the internet/ e-commerce industry, B2B platforms, start-up setups is a plus

Hands-on experience in digital initiatives, big data, mobile apps, AI & ML, analytics, and business intelligence solutions

Ability to convert data into usable modern technology-driven solutions

Experience or knowledge on AWS server side is required

Requirements

B.E / B.tech / Masters Degree in computer science or related field.

6+ years of working in a technological role is preferable but not mandatory

Experience working in an early-stage tech start-up will be a plus

A strong product sense and can build engaging tech for customers

Ability to conduct technological analyses and research

Deep knowledge of full-stack modern development practices (node.js, angular, java javascript, AWS, DS, react, etc.) Can work / learn and work on AI/ML

Have a proven understanding of best engineering practices for the full software development life cycle (SDLC), including coding standards, code review, source control, build, test, deploy, and operations

Experience in project management to ensure timely deliverables

Strong communication skills with the ability to present the technology vision confidently in a way that motivates others both internally and externally

Experience- 1 year and 2 year

Location - Navi Mumbai

Notice Period - Immediate or 15 days.

*Immediate joiners preferred.*

Job Description:

• Must be proficient in Adobe Illustrator, Photoshop, Corel Draw & other graphic tools is a must.
• Well versed with Digital Media & other Graphic Design
• Knowledge of video editing will be an added advantage
• Cultivate a solid body of work Proven graphic designing experience
• Candidates should pay attention to quality and detail.
  
  

Perks of working with us:-

1) A huge learning curve

2) Get the chance to learn Emerging Tech like ML/AI, Blockchain, VR/AR, IoT

3) Flexible working hour

4) Work from home facility

5) Work in a highly competitive environment to take your career to the next level

6) Unlimited Coffee and Snacks (If we are working at the off

Job Description: 

Why are we here?

We are looking for a Fullstack Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include implementing visual elements and their behaviors with user interactions. You will work with both front-end and back-end web developers to build all client-side logic. You will also be bridging the gap between the visual elements and the server-side infrastructure, taking an active role on both sides, and defining how the application looks and functions. You will be boarded into the team that manages higher secondary school projects on the Salesforce stack. You will be given an opportunity to learn the entire ecosystem of salesforce.

Mandatory skills to have/ Responsibilities:

● Overall 4+ years of experience and a strong understanding of JavaScript, its quirks, and workarounds. 

● Good understanding of web markup, including HTML5 and CSS3. 

● Strong hands-on experience with advanced JavaScript libraries and frameworks such as AngularJS or Angular 2+ etc.

● Understanding of Software Design Patterns. 

● Good understanding of AJAX, REST APIs, Remote functions, and prior development experience in building the same. 

● Proficient understanding of cross-browser compatibility issues and ways to work around such issues. 

● Familiarity with front-end build tools, such as Grunt and GulpJs. 

● Proficient understanding of code versioning tools, such as Git.

Good to have:

● Hands-on experience in Python

1. Experience: 3-5 Years
2. Scripting: PowerShell and either of ( JavaScript, Python)
3. Kubernetes and docker Hands-On   
4. Good to have either (Azure / AWS ) 
5. Any of DB technologies Hands-ON: No SQL - Admin, COSMOS DB, MONGO DB, Maria DBA  
6. Good to have Analytics knowledge