Digital Marketing Manager

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

Salary Budget- 500000-800000/-

Experience- At least 3years work experience in manufacturing Sales (Fabrication & Sheetmetal)

Company Description

Rawmart is an end-to-end solution provider and enabler for manufacturers and SMEs based in Pune. We specialize in smart and cost-effective raw material procurement, seamless supply chain management, and process efficiencies to deliver superior cost and volumetric output. Our mission is to develop ecosystems across various product verticals and partner with SMEs nationwide. Our core principles are to involve, solve, and evolve to support manufacturing and procurement processes.

Role Description

This is a full-time on-site role for a Business Development Manager at Rawmart. The Business Development Manager will be responsible for identifying and establishing partnerships with manufacturers and SMEs, developing business strategies to promote growth, and managing client relationships. The role will involve conducting market research, analyzing industry trends, and presenting business proposals to potential partners. The Business Development Manager will also collaborate with internal teams to ensure seamless execution of projects and achieve business objectives.

Qualifications

• Proven experience in business development, sales, or related roles
• Strong negotiation and persuasion skills
• Excellent verbal and written communication skills
• Ability to build and maintain relationships with clients and partners
• Good understanding of manufacturing processes and supply chain management
• Strong analytical and problem-solving skills
• Ability to work collaboratively in a team environment
• Proficiency in MS Office
• Bachelor's degree in Mechanical Engineering/ any Engineering .

Responsibilities

• To Co-ordinate with regional teams and collect the required data
• Knowledge of advanced MS Excel, Presentation is a must
• Candidate must be able to handle large data sets and handle spreadsheets.
• Good at analyzing the data & Presentation
• Coordination with the team for timely submission of reports, tracking progress
• Understand the reporting model infrastructure and implement streamlined process solutions toward a more efficient reporting model.
• Preparation and analysis of daily, weekly, and monthly reports of different functions and summarizing the same
• Must be able to Generate/Update Reports, Create dashboards, Pivot tables
• Monthly/ Quarterly reconciliations and data cleansing to ensure the integrity of reported numbers.
• Review and investigate trends and provide commentary for management.
• Finding discrepancies in the process and arriving at a resolution

Eligibility

• Proven experience in MIS
• Ability to be self-motivated and self-directed and think and act independently while also being team oriented
• Good follow-up skills, the ability to understand, adaptability to process changes, and a strong sense of importance and ownership
• Good in numbers (Mathematics)
• Good in Excel
• Good communication skills

Personal skills:

Strong interpersonal and team working skills

Self-motivated that is able to work with minimal supervision

Demonstrate strong analytical and problem-solving skills

Ability to communicate effectively at all levels Strong attention to detail

Roles and Responsibilities
1. Ability to work on diverse backend stack such as Node JS, Express JS
2. Ability to work on diverse frontend stack such as Meteor JS, React JS, HTML5, CSS3

3. Ability to deliver quick POC’s using cutting edge technologies.

4. Preparing reports, manuals and other documentation on the status, operation and maintenance of software.

5. Design, develop, and unit test applications in accordance with established standards

6. Developing, refining, and tuning integrations between applications. Analyzing and resolving technical and application problems.

7. Ability to debug the application.

8. Should have complete knowledge of developing RESTful Services.

9. Should be able to also work in agile development methodology.
10. Work with designated JavaScript framework to design, develop, and debug web applications
11. Work with the team to manage, optimize, and customize multiple web applications
12. Manage end to end module lifecycle management of the product
13. Push and pull codes via Git repository

Competency Requirements

1. Experience in NodeJS and development using MeteroJS
2. Experience in front end frameworks - Meteor JS
3. Experience in client/server application development
4. Knowledge of agile development methodologies
5. Knowledge of unit testing theory
6. Knowledge of AWS cloud
7. Knowledge of other frontend frameworks like ReactJS, AngularJS will be an advantage

LogiNext is looking for a dynamic and competent Enterprise Business Development Manager to work directly with the leadership team at LogiNext and at some of the largest global organizations to help them understand LogiNext technology and sign them up under commercial contracts. You will be a key face to represent LogiNext and build strong and long lasting relationships from the scratch. LogiNext has a stellar line up of large enterprises and you will be expected to contribute for upselling and cross-selling to the existing clients as well. Proven track record of consultative enterprise sales, continuous relationship building with C-level executives, exposure to large scale cloud/SaaS based software deployments and ability to work in agile/multi-tasking work environments will lead you to remarkable growth and leadership opportunities at LogiNext.

Responsibilities:

• Drive end to end sales cycles including lead generation, lead qualification, sales presentations, technology demonstrations, account based marketing, running simulations and evaluations on client site, commercial proposal submissions, contract negotiations, revenue generation and account receivables
• Develop a trusted advisory relationship with client stakeholders, executive sponsors and
• Proactively assess, clarify, and validate client needs on an ongoing basis and convert client needs into enterprise contracts to meet sales quota/target
• Work cross-functionally with business development, marketing, technology and finance team to ensure the timely and successful delivery of the solutions according to client needs and objectives
• Analyze latest marketing trends using CRM and analytics tools and tracking competitors activities and providing valuable inputs for fine-tuning marketing strategies
• Go extra mile to make it a great experience for the client and build a great organization at LogiNext with a “get-things-done” attitude

Requirements:

• Bachelors degree or higher in Computer Science, Information Technology, Information Systems, Statistics, Mathematics, Commerce, Engineering, Business Management, Marketing or related field from top-tier school
• 4 - 7 years of experience in enterprise or business development in a technology company
• Flexibility and willingness to travel 80% of the times to provide client service to a large number of client accounts across multiple geographies with passion, strong initiatives and positive attitude
• Advanced skill-set for driving system integrations, gathering requirements, writing SOWs, documenting RFI/RFPs, submitting commercial proposals and cross-functional project management
• Expertise to work on executive presentations, advanced CRM and other sales & marketing focused automation tools is a plus
• Excellent written and verbal communication skills and ability to persuade, influence, negotiate and make formal presentations in meetings and training environments
• Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is a plus
• Strong organizational skills, judgment and decision-making skills, and ability to work with quota/target based sales

Roles and Responsibilities

• Plan, architect, integrate, and develop back-end and database driven features using the Python language and frameworks (Django, Flask, Tornado)

• Experience on Micro service architecture

• Strong knowledge on Web services/API

• Strong Knowledge on AWS/Azure, Docker, etc..

• Having great knowledge on software development methodologies, languages, technologies, security threats, etc.

• Create decoupled, interactive web UIs using JavaScript (Angular, Ember, jQuery, React Js)

• Provide technical advise and recommendations for language and software choices

• Develop code that is cross-browser and cross-platform friendly

• Collaborate with project stakeholders to ensure all requirements are met

• Evaluate technologies and manage technical planning

• Support and ongoing development for existing projects

• Provide clean code and proper documentation for each project

• Assists in resolving moderately complex production support problems

• Strong writing and speaking skills (English)

Technical Requirements:

• At least 4+ years experience developing and deploying websites and applications

• Experience with Django

• Experience with Agile/SCRUM practices

• Hands on experience on database like PostgreSQL,MySQL, Mongo db, etc.

• Custom web based application development experience

• Comfortable collaborating with designers, front-end developers and other team members

• Object-oriented design and development strategies

• Understanding customer requirements and project KPIs
• Implementing various development, testing, automation tools, and IT infrastructure
• Planning the team structure, activities, and involvement in project management activities.
• Managing stakeholders and external interfaces
• Setting up tools and required infrastructure
• Defining and setting development, test, release, update, and support processes for https://www.simplilearn.com/top-benefits-of-learning-devops-article" target="_blank">DevOps operation
• Have the technical skill to review, verify, and validate the software code developed in the project.
• Troubleshooting techniques and fixing the code bugs
• Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
• Encouraging and building automated processes wherever possible
• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
• Incidence management and root cause analysis
• Coordination and communication within the team and with customers
• Selecting and deploying appropriate https://www.simplilearn.com/best-ci-cd-tools-article" target="_blank">CI/CD tools
• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (https://www.simplilearn.com/open-source-pipeline-tools-for-devops-article" target="_blank">CI/CD Pipeline)
• Mentoring and guiding the team members 
• Monitoring and measuring customer experience and KPIs
• Managing periodic reporting on the progress to the management and the customer

Job Description:

1. At least 3+ years’ experience into web front end/full stack development

1. Proficient in Object Oriented JavaScript programming and working with JS frameworks on both client and server-side

1. In depth knowledge and working experience in full stack development, for example in Node JS and Mongo DB based implementations as a MEAN stack dev

1. Experience implementing applications using Sails.JS, Angular or ExpressJS frameworks

1. Have hands on knowledge in database technologies, preferable NoSQL databases, such as, MongoDB, Cassandra, etc.

1. Experience with design patterns and building applications from scratch is a plus
2. Thorough understanding and exposure to API integrations, especially RESTful-based web services in JSON
3. Continuous integration (Jenkins/Hudson) and version control (bitbucket, Git etc).