Masstort Specialist

Job Overview:

We are seeking a client-focused and analytically strong Application Support Engineer

to ensure the smooth functioning, user adoption, and issue resolution of our TMS software

Quantum Beacon. This role combines client interaction with technical investigation, requiring

a balance of functional knowledge, product expertise, and clear communication to address

user queries, support ongoing operations, and contribute to continuous product

improvement.

Key Responsibilities:

Issue Management & Ticketing

 Acknowledge and log user queries received via phone, email, or support portal.

 Create, categorize, and prioritize support tickets appropriately.

 Monitor the full lifecycle of tickets, ensuring timely resolution within agreed SLAs.

 Escalate unresolved or critical issues to appropriate internal teams.

Troubleshooting & Root Cause Analysis

 Diagnose and replicate reported issues in test environments.

 Analyze system behavior, logs, and data to identify root causes.

 Coordinate with product, development, and QA teams to confirm and resolve issues.

Client & Stakeholder Communication

 Act as the primary contact for assigned client issues and feature requests.

 Provide regular updates and maintain transparent communication with both internal

and external stakeholders.

 Clearly articulate timelines, dependencies, and any additional effort or cost

implications.

Training & Onboarding

 Support onboarding of new users by setting up accounts and conducting training.

 Deliver ongoing training sessions to enhance product adoption and user

competence.

 Help users understand product features, workflows, and calculations relevant to their

roles.

Documentation & Knowledge Management

 Document issues, resolutions, FAQs, and best practices for internal knowledge

sharing.

 Prepare and maintain business requirement documents (BRDs), user manuals, and

support records.

 Maintain audit-ready documentation and provide evidence during internal or external

reviews.

Product & Change Request Support

 Capture enhancement requests or change requirements based on user feedback.

 Collaborate with internal teams to scope and plan new features.

 Track and communicate progress of approved changes to clients.

Infrastructure & Installation Support

 Assist clients with software installation, configuration, and infrastructure-related

queries.

 Coordinate with internal tech teams to resolve environment-specific issues.

Required Qualifications/Skills

1. Bachelor's degree (B.E, B.tech, BSc IT, BCA, B.Com or above) with 0-2 years of work

experience as Application support

2. Basic documentation/presentation

3. Good communication and interpersonal skills

4. Analytical thinking and problem-solving capability

5. Good Excel knowledge

Desired Qualifications

Previous experience working in the Software Services domain, preferably for BFSI sector

Job title: Pega Developer

Experience: 5+ Years

Location: Bangalore (Hybrid – 2 days WFO)

Job Summary:

We are looking for a Pega Developer with experience in BPM, CRM, or ITSM application development. The candidate should have strong expertise in Pega development, integrations, security, and enterprise application delivery.

Key Responsibilities:

• Design, develop, and maintain applications on the Pega Platform.
• Participate in all SDLC phases including development, testing, deployment, and support.
• Configure workflows, case management, business rules, and reports.
• Develop integrations using REST/SOAP, JSON, and XML.
• Implement application security and access controls.
• Support deployments, troubleshooting, and performance optimization.

Required Skills:

• Hands-on Pega development experience.
• Exposure to BPM, CRM, or ITSM platforms.
• Strong knowledge of JSON/XML integrations.
• Understanding of authentication, authorization, and access controls.
• Exposure to AWS services (EC2, S3).
• Basic Java, SQL, and RDBMS knowledge.
• Strong analytical and communication skills.
• Exposure to HTML, JavaScript, CSS, and ReactJS.

Certifications preferred:

• Pega Certified System Architect (PCSA) v8.
• Pega Certified Senior System Architect (PCSSA) v8 preferred.

Technical Sales Engineer | Elevator & Equipment Systems

• Drove sales growth by developing and executing technical sales strategies for elevator and equipment systems.
• Delivered technical presentations, product demonstrations, and solution briefings to prospective and existing clients.
• Conducted site visits and technical consultations to assess customer requirements and recommend tailored solutions.
• Prepared and presented commercial proposals, technical documentation, and detailed quotations.
• Managed technical sales projects from initial inquiry through order finalization, ensuring compliance with specifications and client expectations.
• Collaborated closely with engineering, design, and installation teams to ensure smooth project execution and timely delivery.
• Identified and resolved technical and application-related issues during the sales and project coordination stages.
• Analyzed market trends, competitor activities, and customer feedback to identify new business opportunities and improve sales strategies.
• Maintained accurate records of customer interactions, sales activities, and project progress using CRM systems.
• Prepared sales forecasts, performance reports, and pipeline updates for management review.

Required Skills: 

• 4+ years of experience designing, developing, and implementing enterprise-level, n-tier, software solutions.  
• Proficiency with Microsoft C# is a must.  
• In-depth experience with .NET framework and .NET Core.  
• Knowledge of OOP, server technologies, and SOA is a must. 3+ Years Micro-service experience .  
• Relevant experience with database design and SQL (Postgres is preferred).  
• Experience with ORM tooling.  
• Experience delivering software that is correct, stable, and security compliant.  
• Basic understanding of common cloud platform. (Good to have)
• Financial services experience is strongly preferred.  
• Thorough understanding of XML/JSON and related technologies.  
• Thorough understanding of unit, integration, and performance testing for APIs.   
• Entrepreneurial spirit. You are self-directed, innovative, and biased towards action. You love to build new things and thrive in fast-paced environments.  
• Excellent communication and interpersonal skills, with an emphasis on strong writing and analytical problem-solving. 

Java Developer Job Description

We are looking for a Java developer responsible for building Java applications.

Responsibilities

• Design, build and maintain efficient, reusable, and reliable Java code
• Identify bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization, and automatization.

Skill Set:

• Proficient in Java, with a good knowledge of its ecosystems
• Java, Rest API integration, JSON, XML, Oracle, Microservices, Agile Scrum.
• Experience in developing large-scale distributed systems.
• API knowledge
• Solid understanding of object-oriented programming
• Familiar with various design and architectural patterns
• Skill for writing reusable Java libraries
• Spring, Spring Boot, Spring Cloud, React native
• Experience: 04 to 10 years
• Salary: As Per Market

• Develop, record and maintain cutting edge web-based Laravel E-commerce and Marketplace websites and maintaining the back-end of mobile applications
• Familiarity using Bagisto, Open Cart or any other PHP e-commerce packages.
• Build innovative, state-of-the-art applications and collaborate with the App Development team
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
• Prepare and maintain all applications utilizing standard development tools
• Utilize back-end data services and contribute to increase existing data services API
• Lead the entire web application development life cycle right from concept stage to delivery and post launch support
• Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
• Document the development process, architecture, and standard components
• Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as liaison between development staff and project manager
• Keep abreast of new trends and best practices in web development Laravel developer requirements and qualifications
• Previous working experience as a Laravel developer for minimum 2 years
• BS/MS degree in Computer Science, Engineering, MIS or similar relevant field
• In depth knowledge of object-oriented PHP and latest version Laravel PHP Framework
• Hands on experience with SQL schema design, SOLID principles, REST API design
• Software testing (PHPUnit, PHPSpec, Behat)
• MySQL profiling and query optimization
• Creative and efficient problem solver
• Check for all web related security including XSS, DDos attacks, cookie hijacking, SQL injection