Testing software engineer

Lead the L2 support operations

● Conduct RCA for recurring issues and drive process improvement

● Handle major incidents and provide expert resolutions

● Mentor and review the work of junior support engineers

● Deliver weekly performance reports and insights

Job Description:

This is an exciting opportunity to come and lead growth for a fast scaling start-up and create meaningful impact in the education space. It will be a truly global experience in driving growth for company across all major geographies - United States, Latin America, Europe, Middle East & Asia Pacific. And also a chance to work with a very diverse and motivated team at the company.

You will be reporting to the COO and will be assisted in the role with a team of your own and cross functional teams such as sales, learning, product & design.

Your responsibilities will include:

Business insights
You will be the custodian for the generation of all insights be it market research, consumer
Insights or competitive landscape. These will be the power behind everything we do.

Growth

You will be responsible for defining our growth strategy, coordinating and executing growth
plans, and optimising our funnel to meet revenue targets. Our ambitions are big and so will be the scale of this role - from our current 25000+ educators to 60 million globally.
We've listed a few things you'll be responsible for below, but it will also be your call to
determine which of these we should spend resources on and which we should not.
• Identifying target geographies and schools for each business
• Planning marketing initiatives to generate leads, using below
• Content (key medium)
• Events (key medium)
• Partnerships
• Digital/Performance marketing
• Product marketing
• Website and other internal channels
• Email campaigns
• Programs such as referral and affiliate
• SEO

Brand
While the immediate focus will remain to grow the business, eventually you will also help build the company brand and lead key initiatives for it.

Is this someone that looks like you?

• A hands-on marketing leader who absolutely loves their craft
  • Experience: 7-15 years experience in driving demand in the B2B SaaS space
  • Have used content as a key medium for demand generation
  • Have a good handle on product, digital and performance marketing
  • Both right and left brained - can think of creative ideas and alongside crunch numbers
  • An exceptional communicator and can distill complexity and jargon into simple messaging our customers will resonate with
  • We deeply value building the right culture at company, and these are a few things that we look for in each hire - Coach-ability, Curiosity, Ownership, Hustle and Humility

Responsibilities:

• Be a key player in the entire application development lifecycle, build and maintain excellent react applications with clean code
• Formulating an effective process to implement pixel-perfect UI's that match designs.
• Generating front-end libraries and reusable components for later use. 
• Maximizing performance of components across a wide range of web-capable devices and browsers Skills.
• Working in collaboration with the team members and project managers to develop clean, modern, smooth animations and transitions that provide an excellent user experience.
• Create and maintain workflow with the team for implementing and integrating the third-party APIs and work along with the backend team.
• Flexible in working with a small team of frontend-backend developers, a project manager, and other programmers.
• Liaise with the internal team to produce top-notch prototypes and mock-ups.
• Participating in concepts of new programs, products, or features by monitoring industry development trends and assisting team members for development.
• An understanding of common programming paradigms and fundamental React principles, similar as React components, hooks, and the React lifecycle.
• Discussing and implementing new project management ideas with team and problem-solving skills to overcome obstacles.
• Keep abreast with day to day developments in technology and working with native modules.
• Assist with building estimates and assume accountability for your job and results delivery.
  

Requirements:

• Bachelor’s or Master’s degree in computer science, computer applications or related fields.
• Proven working experience as a React Developer for 3+ years and above.
• Hands-on experience on  HTML5, CSS3, and  CSS frameworks.
• Demonstrable knowledge on  Web services, Web API, REST services & GraphQL.
• Expertise in UI design and development of responsive web applications using React, Redux, Flask and Hooks.
• Applicable knowledge on Social API integration, Core location APIs, Web Views, Payments integration
• Proficiency in understanding of layout aesthetics .
• Excellent analytical, problem-solving and multitasking skills.
• Ability to solve novel and challenging React problems.
• Capability to understand ,develop and sustain continuous integration and delivery.

ROLE REQUIREMENTS:

• Experience of 5+ years working as a Quality Assurance Analyst
• Experience with test management tools such as Quality Centre, JIRA, ADO.
• Knowledge of automation tools like Selenium
• Knowledge of Non-Functional testing - Accessibility, Performance
• Educated to degree level, ideally in Computer Science
• ISEB certification in Testing (intermediate level) is advantageous
• Experience in participating in process change is advantageous
• Experience testing commercial websites in a creative and/or agency environment is advantageous
• Experience testing native iOS and Android applications is advantageous

QUALIFICATIONS & CHARACTERISTICS

• 5+ years’ industry experience.
• Analytic and positive mindset with a personable and professional approach.
• Sharp attention to detail and a passion for new technology.
• Professional written and verbal communication.

• Hands-on experience with Vlocity DataRaptor, Vlocity Cards, Vlocity OmniScript, VlocityDX, Vlocity Integration Procedures, Vlocity OM and OM+.
• Certification in a Vlocity supported industry is necessary
• Vlocity CLM is a plus but not required.  
• Hands-on design and development of Lightning Web Components.
• 4+ years of experience in a hands-on technical leadership position
• 3+ years of software development, Salesforce development experience preferred
• 1+ years of Vlocity project experience as Technical Lead
• Vlocity Platform Developer certification
• Vlocity CPQ certification or certification in either Salesforce CPQ or Apttus CPQ
• Vlocity OM certification is highly preferred.

Company description:

We are a startup company based out of Mohali developing mobile and web applications that changes the way people use technology. We invite you to join us in helping people.

Top Reasons to Work with Us:

• We're a small, fast-paced growing team tackling huge new challenges every day.
• Learning new concepts while working with intellectual and exceptionally talented team
• Friendly and high growth work environment
• Competitive compensation

Responsibilities

• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design graphic user interface elements, like menus, tabs and widgets
• Build page navigation buttons and search fields
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images

Requirements

• Proven work experience as a UI/UX Designer or similar role
• Portfolio of design projects
• Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
• Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills
• BSc in Design, Computer Science or relevant field