
- Consistently embarking an excellent first impression on call, delivering exceptional customer experience
- Engage potential customers in dialogue that opens opportunities with the help of scripts and presence of mind
- Going an 'extra mile' to create happy customers to drive loyalty and increase repeat purchase
- Contacting prospective clients / existing customers to inform them about the product using scripts
- Accurately record details of communication with customers
- Developing and sustaining solid relationships with customers to encourage repeat business
- Answer questions about product features in an engaging manner
- Answer all customer questions honestly and accurately
- Using sales scripts drive sales and respond to customer objections
- Developing in-depth knowledge of products and services offered by us to make suitable recommendations based on customers' needs and preferences.

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-Experience as a Technical / Enterprise Architect with strong knowledge of technologies / paradigms such as AI/ML, Micro-services, REST APIs, using MEAN /MERN & MongoDB
-Experience in defining and implementing and managing Cloud infrastructure
-Experience in setting up Architecture and technology vision and adoption of technology advancements into product delivery
-Should have worked with key technology partners in architecting various solutions
-Developing, Training, and mentoring in-house & outsourced Engineering teams
-Setting best practices across coding process
-Experience in establishing Enterprise technology standards and architecture review board for governance of Technology & Architectural changes and roadmap
-Define the complete technical infrastructure environment
-Maintain current knowledge of all relevant technology developments and seek opportunities to deploy new technologies that benefit the client
-Create architecture scope, definition, construction, and execution
-Provide technical leadership to project resources and the client to meet project deadlines and ensure that project objectives are met
-Provide technical leadership to project resources and the client to meet project deadlines and ensure that project objectives are met
-Ability to work with cross functional teams and articulate the technology vision and drive adoption across the Unit
Requirements:
-Experience in Fintech and B2C SaaS applications
-Proven experience as a Technical Architect or Project Manager
-Hands-on experience with software development and system administration
-Understanding of strategic IT solutions
-Experience in project management and service-oriented architecture (SOA)
-Knowledge of selected coding languages (PHP, Python)
-Familiarity with various operating systems (eg Windows, UNIX) and databases (eg MongoDB / MySQL)
-Ability to articulate technical solutions & ROI associated to multiple stakeholders such as Product engineering teams, business leaders, CXOs etc
-Organizational and leadership skills
-BSc/BA in Computer Science, Engineering or a related field
-Experience with Product-centric Organizations
Responsibilities
Provisioning and de-provisioning AWS accounts for internal customers
Work alongside systems and development teams to support the transition and operation of client websites/applications in and out of AWS.
Deploying, managing, and operating AWS environments
Identifying appropriate use of AWS operational best practices
Estimating AWS costs and identifying operational cost control mechanisms
Keep technical documentation up to date
Proactively keep up to date on AWS services and developments
Create (where appropriate) automation, in order to streamline provisioning and de-provisioning processes
Lead certain data/service migration projects
Job Requirements
Experience provisioning, operating, and maintaining systems running on AWS
Experience with Azure/AWS.
Capabilities to provide AWS operations and deployment guidance and best practices throughout the lifecycle of a project
Experience with application/data migration to/from AWS
Experience with NGINX and the HTTP protocol.
Experience with configuration and management software such as GIT Strong analytical and problem-solving skills
Deployment experience using common AWS technologies like VPC, and regionally distributed EC2 instances, Docker, and more.
Ability to work in a collaborative environment
Detail-oriented, strong work ethic and high standard of excellence
A fast learner, the Achiever, sets high personal goals
Must be able to work on multiple projects and consistently meet project deadlines


FirstFiling is a FinTech startup that is managed, operated, and driven by Chartered Accountants, Company secretaries, IT engineers, and Lawyers. We provide registration and financial compliance services to businesses and individuals across India.
Our aim is to simplify the lives of people by helping individuals and businesses with mandatory compliances, filings, and statutory requirements while promoting financial literacy among the masses.
Role: Backend Developer (2 openings)
Technology Profile-
The candidate must have experience in the following technologies (the more the better):
Backend:
Languages and Frameworks: PHP, NodeJS, Python, etc.
Database: MySQL, MongoDB, MariaDB, Neo4j, etc.
Extra: OAuth, Firebase
Requirements:
- Ability to reuse components
- Proven experience in working with Git and Github
- Creating and consuming a RESTful API
- You must have clear concepts of client-server architecture
- Familiarity with MVC (Model-View-Controller) design patterns
- Working experience with NoSQL and relational databases
- Understanding of OOP concepts
Furthermore, the candidate must have built or published any web app or project through which they can demonstrate their experience and knowledge of the aforementioned technologies and requirements.
Job Description
- 0-3 years of software testing and application regression testing.
- Strong expertise in manual testing
- Design, develop and execute automation scripts using open source tools.
- Responsible for writing test cases, executing them and maintaining the relevant logs.
- Analyze test results to ensure functionality is implemented correctly in all platforms (Android, iOS, and web) and highlight them in case it is not so.
- Participating in status meetings
- Communicate progress of testing activities to the Team Lead/Manager
- Identify and prepare technical test data
- Execute testing cycle activities as defined in test plan Identify, log, and follow-up on all defects encountered
- Maintain and communicate a solid understanding of software testing best practices, methodologies and terminology.
- Perform thorough regression testing when bugs are resolved
- Stay up-to-date with new testing tools and test strategies
- Responsible for test related documentation and archiving
Desired Candidate Profile
- Proficient experience in creating test cases
- Experience with testing REST-based APIs and Services (Postman)
- Experience in manual, exploratory, regression, and functional website and mobile testing
- Strong analytical skills and a high level of attention to detail
- Experience writing automated test scripts for marketing and ecommerce websites
- Experience writing automation scripts for desktop and mobile resolutions
- Experience with Issue and Project tracking software
- Excellent written and verbal communication skills
Before a product is released to the public, it goes through a lot of quality assurance testing: the QA lead organizes and manages that testing. In fact, the QA lead is just as responsible for a successful product launch as the engineers or developers involved in that project. This is a skilled profession that requires previous experience in quality assurance, preferably in the same industry as the company posting the job, along with prior management experience. QA leads typically keep full-time hours, but they may experience periods of overtime closer to product rollouts. Candidates who enjoy testing products and working in fast-paced environments are a great fit for this role.
Responsibilities
● Be a hands-on engineer, ensure frameworks/infrastructure built is well designed,
scalable & are of high quality.
● Build and/or operate platforms that are highly available, elastic, scalable, operable and
observable.
● Build/Adapt and implement tools that empower the TI AI engineering teams to
self-manage the infrastructure and services owned by them.
● You will identify, articulate, and lead various long-term tech vision, strategies,
cross-cutting initiatives and architecture redesigns.
● Design systems and make decisions that will keep pace with the rapid growth of TI AI.
● Document your work and decision-making processes, and lead presentations and
discussions in a way that is easy for others to understand.
● Available for on-call during emergencies to handle and resolve problems in a quick and
efficient manner.
Requirements
● 2+ years of Hands-on experience as a DevOps / Infrastructure engineer with AWS and
Kubernetes or similar infrastructure platforms. (preferably AWS)
● Hands-on with DevOps principles and practices ( Everything-as-a-code, CI/CD, Test
everything, proactive monitoring etc).
● Experience in building and operating distributed systems.
● Understanding of operating systems, virtualization, containerization and networks
preferable
● Hands-on coding on any of the languages like Python or GoLang.
● Familiarity with software engineering practices including unit testing, code reviews, and
design documentation.
● Strong debugging and problem-solving skills Curiosity about how things work and love to
share that knowledge with others.
Benefits :
● Work with a world class team working on a very forward looking problem
● Competitive Pay
● Flat hierarchy
● Health insurance for the family


• Experience working with SQL databases, query optimisation and designing schemas
• High coding standards - understanding of test coverage best practices & test pyramid concept.
• Design, analyze, code, test, and deploy applications to satisfy business requirements for large, complex projects.


