Collections Executive

Strong Technical Support Leader profile

Mandatory (Company) – Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)

Mandatory (Experience 1) – 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams

Mandatory (Experience 2) – Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams

Mandatory (Team Leadership) – Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management

Mandatory (Technical Depth) – Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows

(to effectively coordinate with architects and engineering heads)

Mandatory (Process & Metrics) – Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting

Mandatory (Ticketing Tools) – Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms

Mandatory (Core Skills) – Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

Role & Responsibilities

We’re hiring a Benefits Verification Specialist with 1–4 years of experience in US health insurance eligibility and benefits verification. You’ll be part of our operations team, helping verify insurance benefits for patients receiving speciality care in the U.S.

This is a full-time, in-office role based in Bangalore, with partial overlap with US hours.

Key Responsibilities:

• Perform insurance verification and eligibility checks for commercial and government payers (e.g., Medicare, Medicare Advantage, Medicaid, Managed Medicaid, VA, DoD).
• Validate coverage details including deductibles, co-pay/coinsurance, network status, referrals, prior authorization requirements, and J-code/CPT-code specific benefits.
• Contact payer representatives via phone or payer portals as needed.
• Push back on payer based on previous experience.
• Accurately document findings in internal systems.
• Collaborate with internal teams to resolve missing or mismatched data.
• Collaborate with technology teams to improve data/systems.
• Ensure timely completion of verifications with high accuracy and within defined SLAs.

Ideal Candidate

• Strong Benefit/ Insurance Verification Specialists profile
• Mandatory (Experience 1) – Must have minimum 6 months of hands-on experience in US healthcare insurance eligibility and benefits verification
• Mandatory (Experience 2) – Strong understanding of insurance types — Commercial, Medicare, Medicare Advantage, Medicaid, Managed Medicaid, HMO/PPO, VA, DoD, etc.
• Mandatory (Experience 3) – Experience in verifying deductibles, co-pay/coinsurance, prior authorization requirements, network status, and J-code/CPT/HCPCS-specific benefits.
• Mandatory (Experience 4) – Ability to accurately document benefit details and maintain data in internal systems (CRM, RCM, or EMR platforms)
• Mandatory (Experience 5) – Ability to accurately document benefit details and maintain data in internal systems (CRM, RCM, or EMR platforms)
• Mandatory (Skills) - Good communication skills (Must have calling experience to US audience for claims)
• Mandatory (Note) - Don't want post insurance verification profiles (Accounts receivables AR etc)
• Preferred (Experience) – Prior experience in specialty pharmacy, oncology, infusion therapy, or behavioral health benefit verification.

Perks, Benefits and Work Culture

• Be part of a team solving critical problems in healthcare automation
• High-ownership role in a startup culture with mentorship and fast learning
• Work closely with product and engineering teams building cutting-edge AI agents
• Contribute to improving access to care for patients across the U.S.

About the Role :

As the Executive Assistant to the CMO, you will play a pivotal role in supporting the CMO in managing daily activities, ensuring smooth operations, and facilitating effective communication. This position requires a high level of professionalism, discretion, and organizational skills. The successful candidate will be a proactive problem solver with the ability to anticipate needs and execute tasks efficiently.

Responsibilities:

• Calendar Management: Coordinate and manage the CMO's schedule, including meetings, appointments, and travel arrangements. Prioritize and schedule activities to ensure optimal use of the CMO's time.

• Communication and Correspondence: Act as the primary point of contact between the CMO and internal/external stakeholders. Draft and proofread emails, letters, reports, and other documents on behalf of the CMO.

• Information Management: Maintain confidentiality and handle sensitive information with discretion. Organize and manage files, records, and documents to facilitate easy access and retrieval.

• Reports and Special Projects: Coordinate with various departments to gather information and updates on key projects. Assist in the execution of initiatives as directed by the CMO and department heads.

• Meeting Preparation and Follow-up: Prepare agendas, materials, and documentation for meetings attended by the CMO. Attend meetings, take minutes, and follow up on action items to ensure timely completion.

• Relationship Management: Build and maintain positive relationships with internal and external stakeholders. Serve as a liaison between the CMO and other team members, providing support and fostering effective communication.

• Problem Solving: Proactively identify challenges and offer solutions to enhance the CMO's productivity and efficiency.

Note: This position is for one of our Client based out in Noida and requires 6 days of work from the office

You will be working hands-on on a complex and compound product that has the potential to be used by millions of sales and marketing people around the world. Your contribution to delivering an excellent product platform that:

• enables quick iteration
• supports product customization
• and handles scale

What do we expect you to have?

• 2+ years of experience in backend engineering
• An intent to learn and an urge to build a product by learning different technologies
• Interest in writing complex, scalable, and maintainable backend applications
• Tech stack requirements:

Must haves

• Experience in building application server in Java (Spring / Spring boot) / NodeJS / Golang / Python
• Experience in using SQL databases and designing schemas based on application need
• Experience with container services and runtimes (docker / docker-compose / k8s)
• Experience with cloud paas (AWS / GCP / Azure cloud)
• Experience and familiarity with microservices’ concepts
• Experience with bash scripting

Good to have (Preferred)

• Preferred experience with org wide message queue (rabbitmq / aws sqs)
• Preferred experience with task orchestration services (apache airflow / aws step function)
• Preferred experience with infra as code (or system configuration) tools (terraform / chef / ansible)
• Preferred experience with build essential tools (make / makefile)
• Preferred experience with monitoring and tracing systems for performance / system / application monitoring (grafana + loki + prometheus / aws cloudwatch)

What will you learn?

• Building highly available, complex, compound, performant systems of microservices platform that acts as an API layer
• Industry-standard state-of-the-art tools + methodologies + frameworks + infra for building a product.
• Fable is not a trivial CRUD app. It requires a lot of consideration and care for building the API layer as the product is highly customizable per user.
• How different functions (sales, marketing, product, engineering) in a high-velocity product company work in synergy to deliver an iterative product in real life.

Who would you be working with?

• You would be directly working with the co-founder & CTO who has built multiple companies before and has built large teams in large-scale companies like ThoughtSpot, Unacademy, etc.

Position details

• Fully remote.
• 5 days/week (all public and government holidays will be non-working days).
• No specific work hours (we will sync over zoom over the course of the day).

Responsibilities:

1. Create detailed and accurate mechanical drawings based on project requirements.

2. Collaborate with engineers and project managers to understand design specifications and translate them into technical drawings.

3. Ensure compliance with relevant design codes and standards in the creation of mechanical drawings.

4. Utilize various software tools for drafting and design, demonstrating proficiency in industry-standard software.

5. Prepare and maintain documentation related to mechanical designs, revisions, and updates.

6. Participate in design review meetings to address any issues and incorporate feedback into drawings.

7. Stay abreast of industry trends, standards, and technological advancements to enhance drafting capabilities.

Roles & Responsibilities:

• Ensure that the equipment specified is correct for the installation.
  · Produce system schematics including audio, video, control, power.
  · Produce rack layouts.
  · Design metalwork work such as input plates and wall boxes
  · Work closely with the project managers and clients to ensure that all requirements specified are
  accounted for.
  · Communicate any site requirements such as IT and FM dependencies.
  · Co-ordinate the production of M&E drawings with the CAD team
  · Communicate required system functionality to the control system programmer.
  · Liaise with 3rd party trades/subcontractors to ensure smooth integration.
  · Test system racks to ensure they meet the requirements identifying and rectify faults prior to shipping.
  · Commission equipment to the highest standard on site, including programming of audio DSP’s, setup
  of digital video systems and setup of video conferencing systems.
  · Provide technical support for the duration of the project.

Skills Required:

• Excellent technical knowledge of AV & VC equipment from all major brands.
  · An up-to-date understanding of the AV marketplace including products and trends.
  · Excellent verbal and written communication skills
  · Excellent problem solving and troubleshooting skills
  · Excellent organizational skills and the ability to work on multiple projects
  · Good understanding of IT and networks
  · Good understanding of Microsoft Office including Excel and Word
  · CAD / Visio experience for the production of detailed schematic to company standards
  · Manual handling tasks will be required when necessary for moving equipment.

• 5+ years in architecting and building Single Page Applications (SPA)
• Shipped at least 2+ applications using Angular/AngularJs
• 6+ years expertise in building Angularjs and Angular with integration and unit tests.
• Good working knowledge of other frameworks such as REACT, nodejs, meteor etc.
• Experience with package management tools such as webpack for minification, uglification etc
• Experience with creating embeddable widgets
• Expertise with CSS frameworks such as Bootstrap4

• Demonstrated expertise of building cloud native applications
• Familiarity with administration of CI/CD such as jenkins
• Responsibilities
• Develop new user-facing features
• Build reusable code and libraries for future use
• Collaborate with other team members and stakeholders to create UI/UX designs
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Collaborate with other team members and stakeholders

• AngularJS, Angular: 5 years (Required)
• Single Page Applications: 5 years (Required)
• CI/CD: 2 years (Preferred)
• webpack: 2 years (Preferred)
• CSS: 5 years (Preferred)
• Cloud Native: 2 years (Preferred)
• React, vuejs: 1 year (Preferred)

About the role

We are looking for a Product Manager with experience of shipping features in a fast-paced environment. The candidate will own products under one of the verticals- Micro-savings, Micro-insurance or Micro-credit. The candidate will closely work with product managers, engineers, designers, marketers and business folks to identify product insights, create the product vision, drive development, launch high-quality product experiences and continuously iterate.

What We are Looking For

• Have a minimum 2 years of Product Management experience (not to be confused with total work ex). You should have shipped products/features in the past. This is non-negotiable.
• Demonstrated ability to lead teams and work cross-functionally in a highly collaborative but fast, changing and ambiguous environment.
• Understands the consumer through past experiences, research, and market data and ensures laser focus on the consumer during product development.
• Ability to think out of the box and on your feet.
• Excellent product design skills with solid experience in creating wireframes, storyboards, user flows and process flows
• Strong business acumen
• Intuitive but data-driven combining power of analytics and heuristics with innovative customer validation techniques
• Ability to marshall consensus and sell product vision both internally and externally.

You should apply If

• 2-5 years of experience in product management.
• You're passionate about building the best possible user experience and you monitor your metrics to see whether you're delivering
• Experience managing a team and developing internet or media products and technologies would be highly preferred.
• Experience in managing fintech products is highly desirable.
• End-to-end product management experience with software/web technologies (e.g. on mobile).
• You are comfortable with ambiguity, believe in first principles and have the skill to transform broad ideas into action plans
• You have empathy towards users and colleagues, are creative and excited by ideating/ building
• You have business acumen to appreciate and understand levers for business growth and profitability
• You seek high ownership, independent environments and feedback oriented cultures

What you need to have: