Telecom Analyst

Job Title : AI/ML Engineer – DevOps & Cloud Automation

Experience : 3+ Years

Location : Gurgaon (WFO)

Job Summary :

We’re looking for a talented AI/ML Engineer to help build an AI-driven DevOps automation platform. The ideal candidate has hands-on experience in ML, NLP, and cloud automation.

Key Responsibilities :

• Develop AI/ML models for predictive analytics, anomaly detection, and automation
• Build NLP bots, observability tools, and real-time monitoring systems
• Analyze system logs/metrics and automate workflows
• Integrate AI with DevOps pipelines, cloud-native apps, and APIs
• Research & apply deep learning, generative AI, reinforcement learning.

Requirements :

• 3+ years in AI/ML, ideally in DevOps/cloud/security environments.
• Strong in Python, TensorFlow/PyTorch, NLP, and LLMs.
• Experience with AWS/GCP/Azure, Kubernetes, MLOps, and CI/CD.
• Knowledge of cybersecurity, big data, and real-time systems.
• Bonus : AIOps, RAG, blockchain AI, federated learning.

Position/Title: Manager – Billing and Cash Application

Department: Corporate Finance

Level: Full-time

Location: Mumbai

About Aeries

Aeries Technology is a Nasdaq listed (AERT) global professional services and consulting partner, with offices in the USA, India, Mexico, Singapore, and UAE. We provide Private Equities, its Portfolio Companies and mid-market companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW Institute, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.

Read about us at: https://aeriestechnology.com/careers/

Roles & Responsibilities:

·        Generate accurate and timely invoices for corporate clients based on contractual terms and pricing structures.

·        Verify billing data and ensure completeness, accuracy, and compliance with internal controls.

·        Review and resolve any discrepancies or issues related to billing data before finalizing invoices.

·        Monitor billing schedules and deadlines, ensuring invoices are processed and delivered on time.

·        Monthly revenue analysis and preparing revenue reports with summarized commentary for variation.

·        Ensuring correct recording of invoices in the ERP system.

·        Work closely with the management team and business leads for billing inputs and approvals.

·        Automation of the manual processes in excel and customization of reports in ERP

·        Works closely with sales, marketing, business heads, and other support functions in assisting for any Adhoc analysis to enable decision making.

Critical requirements for the role (Must-Haves)

·        MBA Finance Full time/Part time or BCom or Inter CA with strong technical knowledge.

·        8 years of post-qualification experience across Billing, Accounting, Automation, Revenue.

·        Experience of working in mid/small size IT company.

·        Excellent with Excel and Intermediate knowledge of ERP.

·        Good communication skills and team player.

The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.

Requirements:-

· Solid understanding of Flutter, Dart, Flutter UI, and animations.

· Should have experience working with native technologies like Android.

· Knowledge and understanding of Firebase

· Experienced in working with remote data via REST and JSON

· Strong understanding of design patterns over and above MVP, MVVM, and MVC

· Experience with Agile development, scrum.

Responsibilities of candidate include:

• Calling and visiting customers 

• Collect payment

➢ Demonstrates ownership to resolve challenging customer issues, escalating 

when necessary.

➢ Call customers with overdue accounts. 

➢ understand and explain benefits of repayment and credit history of 

customer. 

➢ Correct customer misunderstanding on product policy and terms.

 ➢ Set up payment plan and follow-up schedule. 

➢ Educate customer on consequences for late payment.

 ➢ Escalate difficult or unusable case to team leaders. 

➢ Provide feedback on reason for default to team Leader.

Requires candidates who is fluent in English and Hindi or English and 2 South Indian Languages

Age criteria 20 to 29 Years

Location- KR Puram, Bangalore

Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.

Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

• You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
• You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You write well. You know exactly what word or punctuation to use based on the context.
• As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.

• You want to be an enabler for business success with an appetite for steep learning.
• You enjoy mentoring and coaching teams, take pride in teams success.
• You enjoy solving problems and thrive for excellence

• You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
• You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
• Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
• Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
• We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)

• At least 2-5 Yrs. of experience handling end-to-end IT recruitment.
• Should be an individual contributor responsible for Full Recruitment Life Cycle: Sourcing, Screening, Interview Co-ordination and Follow-Ups etc.
• Experience working with W2/1099/C2C/GC/EAD/US Citizens/TN Visa/H1B work Authorization.
• Screen candidates to confirm work history, education, training, job skills, soft skills, and availability and salary requirements.
• Follow up with candidates during the entire process, keep them warm and also close the loop as appropriate 
• Candidate should be technically strong & possess knowledge of IT terminologies & current trends.
• Ability to source profiles using alternative sourcing channels (LinkedIn, Li-Searcher, GitHub and other networking channels)

Java/J2EE Developer:

SquareShift is a young and fast-growing cloud consulting company, solving cloud challenges through excellence in technology, thought leadership, and quality in execution. We are based in Singapore, with a world-class engineering team in India. 

Founded by serial entrepreneurs, we are a team of tech-enthusiasts who have strong expertise in enterprise product development and cloud technologies. As an early and core member of the team, you will work with founders and will own the organization's business development efforts.

• 5+ years of experience in Java and J2EE
• Expertise in Object Oriented Programming and Design Patterns
• Experience with Web Services (SOAP/REST), JMS, XML
• Experience working with relational databases like Oracle, MSSQL
• Proficient in writing SQL Queries and knowledge on PL/SQL
• Experience with multi-tiered application architecture
• Knowledge of writing secure and optimized code
• Experience with Version Control Systems preferably GIT
• Working experience of build and continuous integration tools – MAVEN and JENKINS
• Strong knowledge of unit testing technologies – JUNIT
• Exceptional defect analysis, triaging and fixing skills
• Experience in Agile Software Development (Scrum or Kanban)

• 4-15 year experience in Application Support
• Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
• Good to have knowledge in Agile, JIRA, Splunk, Service Now
• Good understanding and hands-on experience in Incident, Problem and Change Management
• Provide technical leadership to the team & contribute in the skill development within team
  Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
• Good communications skills are necessary, must be team player and inquisitive.
• Strong customer service and support focus with a desire to deliver a high-quality service
• Ability to multi-task, work under pressure and to tight deadlines
• Flexible in working outside of office business hours at short notice (as required)
• Should be able to examine the system and identify the areas for Service Improvements & Value adds.

• Design and build advanced applications for the Android platform.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work with outside data sources and APIs.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Work on bug fixing and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Who We are:

Paxcom a leading Digital Solution Provider is a part of Paymentus now, a leading electronic bill payment provider. PaymentUs leads the North American marketplace in electronic bill payment solutions and have recently signed a partnership with Paypal, Alexa and Walmart. We are looking for passionate programmers skilled in Java, Python, Angular, NodeJS, Python, Jenkins, Postgresql, Docker, Kubernetes, Spark and AWS to join our development team.

For more details, please visit https://paxcom.ai/

Why Join Us?

Get a chance to contribute and get recognition from Day 1.

You hate micromanagement and are able to take your decision independently. 

Enjoy flexible and relaxed wok environment.

Work 5 days a week (Enjoy work-life balance).

A friendly, Supportive, Professional and achievement-oriented management team

Competitive remuneration.

An opportunity to learn new things every day.

You Enjoy:

Ideal resource should be from Java background with a minimum of 3+ years’ experience in Java technologies.

Should have extensive experience working with Spring, Any ORM and Restful Web services.

Strong experience building, designing, and consuming Restful web services.

Must have experience with spring boot/Spring MVC

1+ years’ experience with one or more JS frameworks: NodeJS/Express, Angular, React, ExtJS, Vue is preferred

Experience / Knowledge of Agile Scrum methodology.

Should have used GIT and be self-dependent on resolving merge conflicts.

Should be familiar with build tool like Maven or Gradle.

Excellent verbal and written communication skills.

Ability to handle small teams and mentor them.

Leader, Doer & Architect for Enterprise Java applications

Experience of payment card industry is a plus.

Tech Stack:

Java 8+

Microservices

REST 

Spring Framework 4/5

MySQL 5.6/Oracle

Nice To have (CPM Scheduling, Angular/React, NodeJS)

Linux, GIT, Docker, kubernetes, Cloud, AWS,Kafka

Building tools like Maven, Ant, Gulp