Telecaller Executive

Solution Architect (Presales for Services)

Company Name: Inflow Technologies

Company Website: https://inflowtechnologies.com/

Company details

Founded in 2005, Inflow Technologies is a niche player in the IT Infrastructure Distribution Services industry providing Value Added Distribution in Networking, Cyber Security, Unified Communications and Collaboration, AIDC, Surveillance, Server, Storage & Software related Products & Services in India/South Asia.

Inflow is headquartered in Bangalore with presence across 20+ locations, enabling resellers to design, deploy and adopt IT Infrastructure solutions to facilitate their customer needs. This initiative, supported by a strong technical team of 120+ certified resources, assists channel partners throughout their sales cycle.

Inflow has an annual run-rate revenue of USD 700+ Million.

Location: Bangalore

Mode of Working: Work From Office 

Days of Working: 5 Days a week

Responsibilities

Position Overview:

We are looking for a dynamic and technically proficient Presales Solution Architect to join

our Services Business Unit (BU). This role demands strong expertise in Security,

Networking and Mobility domains and will be pivotal in stitching together complex IT services deals, collaborating with sales teams, engaging with partners and customers, designing end-to-end solutions, preparing Statements of Work (SOW), and creating detailed effort

estimations.

Key Responsibilities:

Presales &Solution Design

• Act as a technical expert in Security, Networking, and Mobility for IT services solutions.
• Engage with customers and channel partners to understand business challenges and technical requirements.
• Design customized service solutions aligned with customer needs.
• Collaborate with OEMs, service delivery, and project teams for developing solution proposals.

SOW & Effort Estimation

• Prepare detailed Statement of Work (SOW) documents clearly outlining deliverables, timelines, and responsibilities.
• Conduct effort estimations based on complexity, scope, and resource requirements.
• Define delivery models (onsite/offshore/hybrid) and SLAs as per project scope.

Bid Management & Deal Structuring

• Own and manage the technical response for RFPs, RFIs, and RFQs.
• Collaborate with internal stakeholders (sales, delivery, legal, and finance) for deal structuring and pricing.
• Build compelling proposals that articulate business value and technical benefits.

Stakeholder Collaboration

• Work closely with the Sales team to position services effectively and drive revenue.
• Interface with customers to provide clarity on solutions, approach, and service capabilities.
• Maintain strong relationships with OEM partners to stay updated on technology trends and solution offerings.

Knowledge Management & Enablement

• Continuously enhance domain knowledge on latest Security, Networking, and Mobility trends and services.
• Contribute to the development of reusable solution templates, case studies, and delivery frameworks.

Experience: 8+ Yrs or relevant Experience in Solution Designing of Networking and Cybersecurity Products

Skills Needed

Required Skills & Experience:

• 8+ years of experience in Presales/Solution Architect roles within IT Services.

Strong hands-on knowledge in:

• Cybersecurity technologies: Firewalls, SIEM, Endpoint Security, Identity & Access Management.
• Networking: SD-WAN, LAN/WAN, Switching/Routing, Wireless.
• Enterprise Mobility: MDM, BYOD strategies, secure access management.
• Demonstrated experience in writing SOWs, designing solutions, and creating effort estimates.
• Deep understanding of ITIL processes and service delivery life cycle.
• Proven experience handling complex, multi-technology deals.
• Excellent presentation, communication, and stakeholder management skills.

Interview process

2 Rounds Virtual and 1 Face-to-Face

Any other additional information

• Preferred Certifications (Nice to Have):
• CCNP / CCIE / CISSP / CISM / CEH / CompTIA Security+
• TOGAF / ITIL Foundation / PMP
• OEM-specific certifications (Cisco, Fortinet, Palo Alto, etc.)
• Commitment Clause of 3 years
• Key Attributes:
• Strategic mindset with attention to detail.
• Ability to work under tight deadlines and manage multiple proposals simultaneously.
• Team player with high ownership and accountability.

Strong Product Designer profile.

Mandatory (Experience 1) – Must have a minimum 5+ years of experience in end-to-end Product Design (UI + UX) for B2B SaaS products or consumer tech products.

Mandatory (Experience 2) – Must have hands-on experience in both UX and UI, including User Research, User Journey Mapping, Wireframing, Prototyping, and Visual Design.

Mandatory (Portfolio) – Must have a strong design portfolio showcasing case studies of complete product design work — including UX-focused projects such as user research, personas, user flows, information architecture, and high-fidelity UI designs for B2B dashboards, SaaS products, or consumer-facing apps.

Mandatory (Tools) – Must be proficient in design tools such as Figma (wireframing, prototyping, design systems).

Mandatory (Company) – B2B SaaS OR Top Consumer-Tech Products (Swiggy, Dunzo, Nykaa, Cred)

Proven experience as a Data Scientist or similar role with relevant experience of at least 4 years and total experience 6-8 years.

· Technical expertiseregarding data models, database design development, data mining and segmentation techniques

· Strong knowledge of and experience with reporting packages (Business Objects and likewise), databases, programming in ETL frameworks

· Experience with data movement and management in the Cloud utilizing a combination of Azure or AWS features

· Hands on experience in data visualization tools – Power BI preferred

· Solid understanding of machine learning

· Knowledge of data management and visualization techniques

· A knack for statistical analysis and predictive modeling

· Good knowledge of Python and Matlab

· Experience with SQL and NoSQL databases including ability to write complex queries and procedures

Responsibilities •Deliver leadership to the highest possible standards on all loyalty/CRM related activity to the account: both thought and execution leadership is sought. •Manage all financial matters regarding the account, including deliverables within budgets and revenue targets. Ensure all matters related to collections are conducted in a timely manner. •Maximize revenue potential for the organization through the client partnership. Grow the services and offerings that the organization provides to the client •Using the organization resources and other sources, bring further elements to the loyalty program that would help the client fulfill its objectives •Liaise directly with the client, including when required with the senior management •Convey progress on the account including presenting to the client periodically on achievements and growth. •Build case studies that can be used both with the client and within the organisation to demonstrate the effects of loyalty and working with the organization

Roles and Responsibilities

1. Database ERD design

2. Making Sure system is architected in a scalable manner

3. Using full knowledge of NodeJS Express React and Mongo / MySQL to create a error free software

Desired Candidate Profile

1. At least 1 years of work experience with MERN

2. Is good with GitHub

3. Understands React, Redux, Server Side Rendering, and Clean Code

8+ years of overall IT experience with .NET framework and Azure

. large/Enterprise Customer end to end Consulting Experience.

. Expert in C# development, .NET Core, React, Angular, PowerShell and Azure developments like Web jobs, REST based Web API.

• Experience in Azure and AWS Cloud
• Experience of working on Agile projects.
• Proven track record delivering complex projects end to end.
• Application Architectures including the use of cloud-based technology capabilities such as Teams, SPO, Azure, Application Life Cycle Management and Application Platform processes and technology.
• Troubleshoot and debugging technical issues in a variety of application environments.
• Oversee deliverables from partners, subcontractors, and resources .
• IP Reuse and IP creation
• Drive operational excellence and innovation, leveraging new ideas contributing to increasing Microsoft value to customers.
• Fluent in English, verbal, and written communications skills. 

Qualification

• Must have a degree in Computer Science Engineering or equivalent work experience. Higher relevant education preferred.
• Experience working in a Services organization in a consulting capacity is strongly preferred. Experience working on multi-phase global implementations is preferred.
• Having Microsoft Certifications (M365, Azure, AWS, SharePoint, .Net) is a plus.