Telecaller Executive

Lead generation

( Canadian clients)

Responsibilities-

*Utilize outbound calling techniques to identify and qualify leads

*Asking questions to qualify leads as per clients requirement

*Excellent verbal communication skills

*Knowledge of best practices in sales processes

*Keeping up to date on specifics of the service and informing the client of the same. 

*Meeting targets on a regular basis

*Proven experience in outbound sales/lead generation

Location- Koramangala

Timings- 7.30 PM- 4.30 AM 

Shift- Monday to Friday ( Sat and Sun fixed off) 

Experience-Both freshers and experienced candidates can apply

Roles and Responsibilities

• Identifying and mapping the organization's external talent pool to essential jobs.
• Create job descriptions and interview questions that are specific to each position's requirements.
• Source and recruit candidates by using databases, social media, and hiring portals (Naukri, IIM Jobs, Linkedin etc.) and other creative sources
• Plan and execute candidate engagement activities, including owning the candidate experience from start to finish, pre-onboarding engagement, and post-joining engagement.
• Keep track of employee growth and the company's atmosphere and culture to ensure that it remains pleasant and productive.
• Research, mapping, company analysis, pitching, understanding the startup ecosystem, having intelligent discussions with talent and founders, preparing talent for interviews, and following up with talent are all things which need to be handled.
• Drive outcomes with zeal, think and act fast, and function long-term and in the best interests of the organisation.
• Ensure a wonderful candidate experience for everybody — you'll create teams and processes that prioritise a fantastic applicant experience.

What are we Looking for: 

• Ability to work with a wide range of clients, including senior level business leaders and seasoned professional candidates within the engineering organisation; proficient in using data to guide decisions and change 
• Excellent command of data and analytics and proven success in data-driven organisations; proficient in using data to guide decisions and change
• Recognize how to recruit and keep the best brains from all walks of life while harnessing the potential of a diverse workforce.
• Ability to mix the position of strategic talent adviser with a sense of urgency while also managing and achieving outcomes in a fast-paced, expanding environment
• Proven track record of developing talent pipelines and sourcing
• Continuously developing talent pipelines and identifying suitable individuals is a plus.
• A thorough grasp of and application of recruitment metrics to guide decision-making is highly recommended.
• Ability to talk intelligently about the firm and respond to any technical inquiries posed by a prospective recruit

Star  Points if you have

• Startup Experience
• Effective client contact abilities at all levels
• Interpersonal skills and the capacity to interact effectively in a professional setting
• Consistent with our beliefs and values
• Initiative/leadership experience in projects or events

We are looking for Aptitude and Computer Trainer (Basics)

Bachelor’s degree in Human Resources, Education, Psychology, Business Administration, or a related field.

Proven experience (3+ years) as a Soft Skills and Aptitude Trainer or in a similar role.

Strong understanding of soft skills and aptitude assessment techniques.

Excellent communication, presentation, and facilitation skills.

Ability to engage and motivate diverse groups of individuals.

Proficient in using training tools and technologies.

Certification in training or coaching is a plus (e.g., CPT, CTT+)

Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access).

Strong instructional and presentation skills with the ability to simplify complex concepts.

Experience in developing training materials and conducting assessments.

Certification in Microsoft Office Specialist (MOS) or similar credentials is a plus.

Excellent communication and interpersonal skills.

Ability to engage and motivate participants of varying skill levels.

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, or live chat.
• Handle a high volume of incoming emails and prioritize them based on urgency and importance.
• Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
• Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
• Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
• Collaborate with other departments, such as Sales and Product Development, to address client needs and improve overall customer satisfaction.
• Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
• Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.

Requirements:

• Bachelor's degree in Business Administration, Communication, or a related field.
• Excellent communication skills, both verbal and written, with a strong command of the English language.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong leadership qualities, with the ability to motivate and inspire team members.
• Proficiency in backend processes related to customer support, including ticketing systems and CRM software.
• Demonstrated ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
• Flexibility to work shifts, including evenings and weekends, as needed.
• Experience in [specific industry or software], preferred but not required.

Responsibilities and Duties

1.Create, categorize and refine keyword lists to create a comprehensive campaign that drives qualified visitors to our site

1. Perform management of PPC accounts on Google AdWords, Yahoo, Bing, and other search platforms for a variety of clients.
2. Assist in the maintenance and monitoring of keyword bids, budget caps, and other important account metrics.
3. Create online banner adverts and oversee pay per click (PPC) ad management
4. Track and analyze website traffic flow and provide regular internal reports
5. Manage and maintain updates for keyword lists.
6. Provide recommendations and execute strategies for keyword opportunities, campaign structuring, targeting,

 display network, and other facets of paid search in accordance with client goals.

1. Familiarity with Google Adwords reporting interface

Job Requirements:

• Experience in Search Engine Optimizations (SEO) Search Engine Marketing (SEM) and Paid Search (PPC).
• Proficiency in MS Office
• Experience working with AdWords and Bing Ads
• AdWords certification required
• Ads 360 experience (previously Double-click Search)
• BS/BA degree preferred
• Agency experience preferred
• High proficiency with Google Analytics, Bing Analytics, and other website analytics software