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Telecaller Executive
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Telecaller Executive

Dhara Khengar's profile picture
Posted by Dhara Khengar
0 - 2 yrs
₹1L - ₹1.8L / yr
Surat
Skills
telecaller

Responsibilities:

  • Contact potential customers via telephone to promote products or services.
  • Utilize scripts to engage customers in conversation and persuade them to purchase our offerings.
  • Understand customer needs and requirements to recommend the most suitable products or services.
  • Provide accurate information about product features, pricing, and after-sales services.
  • Keep detailed records of calls and customer interactions, including recording sales and lead information.
  • Follow up with customers to ensure satisfaction, resolve any issues, and maintain strong customer relationships.
  • Meet or exceed sales targets and performance goals on a weekly and monthly basis.
  • Stay updated on product knowledge and industry trends to effectively communicate with customers.
  • Collaborate with the sales team to identify opportunities for cross-selling or upselling products.
  • Handle objections and complaints professionally and escalate issues as needed to the appropriate department.
  • Maintain confidentiality of customer information and adhere to company policies and procedures.
  • Participate in training sessions and meetings to improve skills and knowledge.

Requirements:

  • Bachelor’s degree or equivalent work experience.
  • Proven experience as a telecaller or similar sales/customer service role is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to effectively engage customers and build rapport over the phone.
  • Strong persuasive and negotiation skills.
  • Good listening skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Proficiency in using CRM software and basic computer applications.
  • Flexibility to work in shifts and adapt to changing priorities.
  • Positive attitude and willingness to learn and grow in a dynamic environment.
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Shubham Vishwakarma

Full Stack Developer - Averlon
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About Scalelot Technologies

Founded :
2019
Type :
Products & Services
Size :
20-100
Stage :
Raised funding

About

Scalelot is a software development company in India that provides mobile app, website development, digital marketing, graphics design & UI/UX design services.
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