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Company: Harmoney

Title: Enterprise Sales Specialist

Location: Santacruz, Mumbai

CTC: Upto 25 LPA (Commensurate with experience)

Company Description

Harmoney is a FinTech start-up, backed by Y Combinator with a $5 Mm funding

Harmoney’s mission is to improve access and efficiency in bond markets using technology. They offer an Electronic Bond Trading Solution for their clients,  addressing a $500 Bn market in India

• Solid team - Founders from Goldman Sachs, Morgan Stanley, Tata Capital, Paysense, and educated at leading schools such as IIT/s and PurdueThe DART platform - Harmoney’s DART software streamlines bond trading with AI-powered trade capture, real-time data, and seamless integration with exchanges. It offers efficient, chat- based trading and supports both live market and RFQ protocols.

Description

As an Enterprise Sales Specialist, you will play a crucial role in expanding our client base and driving adoption of our DART platform for fixed income trading. You will work closely with large financial institutions and other key market participants to showcase the value of our product. This is an excellent opportunity for someone with 3-5 years’ experience selling enterprise products to financial institutions / corporates, who is enthusiastic about making a real impact on India’s fixed income market.

Responsibilities

• Proactively identify and develop a sales pipeline

• Develop the sales strategy for adoption of DART within their defined territory

• Present and demonstrate the capabilities of DART, highlighting how it can transform fixed income trading.

• Manage the end-to-end sales cycle, from lead generation to deal closure

• Collaborate with internal teams (product, marketing, and customer success) to ensure seamless onboarding and delivery for clients

Requirements

• Prior experience: 3-5 years in enterprise sales to financial institutions / large corporates - preferably worked at Bloomberg/Reuters/Omnyses/Finacle etc in their sales domain; OR Fixed in MF/PMS Institutional sales 

• Strong understanding of the fixed income market and enthusiasm for driving change in this sector• Excellent communication and negotiation skills, with the ability to engage with senior stakeholders

• Ability to manage multiple external decision makers and stakeholders to bring a deal to closure

• Self-motivated, result-oriented, and eager to work in a fast-paced start-up environment.

• Ability to work independently and as part of a team.• Minimum qualification: post graduate degree (MBA in Finance preferred) 

What we offer:• A dynamic work environment with the opportunity to shape the future of fixed income trading in India.• Competitive compensation and benefits.• A collaborative team that values innovation and creativity.

∙ Tele consult incoming Buyers, assisting them throughout their property search. ∙

Attend inbound requests and queries on selected units, scheduling/confirming site visits with trained team members for site visits. ∙

Understand the buyer's requirements, update all details in the portal, suggest best options, collect feedback, educate the buyer on facts and real estate appreciations, and guide the buyer to a decision.

∙ Moderate negotiations or forward interested buyer profiles to a team of experts for negotiations and settlement.

As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.

Key Responsibilities:

1. Customer Interaction:

• Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
• Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
• Build and maintain strong, positive relationships with clients to foster long-term loyalty.

1. Issue Resolution:

• Investigate and resolve customer issues or complaints promptly and effectively.
• Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.

1. Product Knowledge:

• Develop a deep understanding of the products or services offered by the company.
• Provide accurate and comprehensive information to customers about product features, pricing, and benefits.

1. Communication:

• Communicate effectively with customers to convey information, updates, and promotions.
• Ensure clear and concise communication to avoid misunderstandings.

1. Record Keeping:

• Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
• Use CRM data to identify trends, customer preferences, and areas for improvement.

1. Customer Feedback:

• Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
• Share valuable customer insights with relevant internal teams for continuous improvement.

1. Upselling and Cross-selling:

• Identify opportunities for upselling or cross-selling products and services to existing customers.

1. Customer Education:

• Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.

Qualifications and Skills:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM software and proficiency in using various communication channels.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills and attention to detail.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.

Money Honey Financial Services has an open position for a well-qualified Software developer, to be filled immediately. If you have a combination of deep experience with ASP.Net, MVC, C#, JQuery, JavaScript experience with databases and domain-driven application systems, a history of working successfully in small innovative software teams, and a flexible, upbeat approach to working with colleagues.

Responsibilities :

• Work with the .Net team, promoting the creation of elegant, practical solutions to meet the company's business goals.
• Prepare reports, manuals and other documentation on the status, operation and maintenance of software. Work closely with the Team Lead of Technology to assist in the analysis, evaluation and recommendation of new application and technology appropriate to the company.
• Understand how our applications operate, are structured, and how users use them.