DevOps Engineer

Job Summary:

We are looking for a DevOps Engineer to help us build functional systems that improve customer experience. DevOps Engineer responsibilities include deploying product updates, identifying production issues, and implementing integrations that meet customer needs. If you have a solid background in software engineering and are familiar with Ruby or Python, we’d like to meet you. Ultimately, you will execute and automate operational processes quickly, accurately, and securely.

Roles & Responsibilities:

• Strong experience with essential DevOps tools and technologies, including Kubernetes, Terraform, Azure DevOps, Jenkins, Maven, Git, GitHub, and Docker.
• Hands-on experience in Azure cloud services, including:

a) Virtual Machines (VMs)

b) Blob Storage

c) Virtual Network (VNet)

d) Load Balancer & Application Gateway

e) Azure Resource Manager (ARM)

f) Azure Key Vault

g) Azure Functions

h) Azure Kubernetes Service (AKS)

i) Azure Monitor, Log Analytics, and Application Insights

j) Azure Container Registry (ACR) and Azure Container Instances (ACI)

k) Azure Active Directory (AAD) and RBAC

• Creative in automating, configuring, and deploying infrastructure and applications across Azure environments and hybrid cloud data centers.
• Build and maintain CI/CD pipelines using Azure DevOps, Jenkins, and scripting for scalable SaaS deployments.
• Develop automation and infrastructure-as-code (IaC) using Terraform, ARM Templates, or Bicep for managing and provisioning cloud resources.
• Expert in managing containerized applications using Docker and orchestrating them via Kubernetes (AKS).
• Proficient in setting up monitoring, logging, and alerting systems using Azure-native tools and integrating with third-party observability stacks.
• Experience implementing auto-scaling, load balancing, and high-availability strategies for cloud-native SaaS applications.
• Configure and maintain CI/CD pipelines and integrate with quality and security tools for automated testing, compliance, and secure deployments.
• Deep knowledge in writing Ansible playbooks and ad hoc commands for automating provisioning and deployment tasks across environments.
• Experience integrating Ansible with Azure DevOps/Jenkins for configuration management and workflow automation.
• Proficient in using Maven and Artifactory for build management and writing POM.xml scripts for Java-based applications.
• Skilled in GitHub repository management, including setting up project-specific access, enforcing code quality standards, and managing pull requests.
• Experience with web and application servers such as Apache Tomcat for deploying and troubleshooting enterprise-grade Java applications.
• Ability to design and maintain scalable, resilient, and secure infrastructure to support rapid growth of SaaS applications.

Qualifications & Requirements:

• Proven experience as a DevOps Engineer, Site Reliability Engineer, or in a similar software engineering role.
• Strong experience working in SaaS environments with a focus on scalability, availability, and performance.
• Proficiency in Python or Ruby for scripting and automation.
• Working knowledge of SQL and database management tools.
• Strong analytical and problem-solving skills with a collaborative and proactive mindset.
• Familiarity with Agile methodologies and ability to work in cross-functional teams.

LOCATION: - Remote (India) 

EDUCATION AND EXPERIENCE - 

Degree in computer science, software engineering, or a related field - 

At least 3-5 years of professional work experience as a 

DevOps / test automation / deployment engineer -

 Experience in agile software development methodologies 

JOB RESPONSIBILITIES: -

 Design and development of scalable software test framework to automate test procedures - Perform health checks of existing sites periodically (manually and also developing a automation pipeline) - Manage per site software releases - 

Generate release notes, user guides, technical documentation -

 Perform upgrades/ downgrades (patch management) - 

Generate and Manage configurations - 

Suggest process improvements by interfacing with product owner - 

File process/installation/deployment related issues & tracking them - 

Verify customer-reported issues and translate them into technical tasks for development 

REQUIREMENTS:

 Following are must to have requirements, - 

Automation frameworks like Selenium etc. - 

Scripting languages like Perl, Python etc. - 

Linux systems - 

Version control system like git -

 Issue tracking system like Jira -

 Networking protocols -

 Cloud infrastructure - 

Ability to work individually and as part of a team with a sense of urgency -

 Excellent communication skills in written and verbal English - 

Great attention to detail 

PREFERRED: 

Following are good to have requirements, - 

Knowledge in any of the programming languages like C, C++ etc. 

Experience managing cloud-based (e.g., AWS, Google Cloud, etc.) and in-house server infrastructure - 

Familiarity with machine learning / artificial intelligence infrastructure - 

Experience in data visualization and statistics - 

Basic knowledge of hardware infrastructure containing routers, switches and others -

 Familiarity with web & data securityDesign and development of scalable software test framework to automate test 

Key Responsibilities

• As a part of the DevOps team, you will be responsible for the configuration, optimization, documentation, and support of the CI/CD components.

• Creating and managing build and release pipelines with Azure DevOps and Jenkins.

• Assist in planning and reviewing application architecture and design to promote an efficient deployment process.

• Troubleshoot server performance issues & handle the continuous integration system.

• Automate infrastructure provisioning using ARM Templates and Terraform.

• Monitor and Support deployment, Cloud-based and On-premises Infrastructure.

• Diagnose and develop root-cause solutions for failures and performance issues in the production environment.

• Deploy and manage Infrastructure for production applications

• Configure security best practices for application and infrastructure

Essential Requirements

• Good hands-on experience with cloud platforms like Azure, AWS & GCP. (Preferably Azure)

• Strong knowledge of CI/CD principles.

• Strong work experience with CI/CD implementation tools like Azure DevOps, Team City, Octopus Deploy, AWS Code Deploy, and Jenkins.

• Experience of writing automation scripts with PowerShell, Bash, Python, etc.

• GitHub, JIRA, Confluence, and Continuous Integration (CI) system.

• Understanding of secure DevOps practices

Good to Have -

•Knowledge of scripting languages such as PowerShell, Bash

• Experience with project management and workflow tools such as Agile, Jira, Scrum/Kanban, etc.

• Experience with Build technologies and cloud services. (Jenkins, TeamCity, Azure DevOps, Bamboo, AWS Code Deploy)

• Strong communication skills and ability to explain protocol and processes with team and management.

• Must be able to handle multiple tasks and adapt to a constantly changing environment.

• Must have a good understanding of SDLC.

• Knowledge of Linux, Windows server, Monitoring tools, and Shell scripting.

• Self-motivated; demonstrating the ability to achieve in technologies with minimal supervision.

• Organized, flexible, and analytical ability to solve problems creatively

• 5+ years of experience in DevOps including automated system configuration, application deployment, and infrastructure-as-code. 
• Advanced Linux system administration abilities. 
• Real-world experience managing large-scale AWS or GCP environments. Multi-account management a plus. 
• Experience with managing production environments on AWS or GCP. 
• Solid understanding CI/CD pipelines using GitHub, CircleCI/Jenkins, JFrog Artifactory/Nexus. 
• Experience on any configuration management tools like Ansible, Puppet or Chef is a must. 
• Experience in any one of the scripting languages: Shell, Python, etc. 
• Experience in containerization using Docker and orchestration using Kubernetes/EKS/GKE is a must. 
• Solid understanding of SSL and DNS. 
• Experience on deploying and running any open-source monitoring/graphing solution like Prometheus, Grafana, etc. 
• Basic understanding of networking concepts.
• Always adhere to security best practices.
• Knowledge on Bigdata (Hadoop/Druid) systems administration will be a plus.  
• Knowledge on managing and running DBs (MySQL/MariaDB/Postgres) will be an added advantage. 

What you get to do 

• Work with development teams to build and maintain cloud environments to specifications developed closely with multiple teams. Support and automate the deployment of applications into those environments 
• Diagnose and resolve occurring, latent and systemic reliability issues across entire stack: hardware, software, application and network. Work closely with development teams to troubleshoot and resolve application and service issues 
• Continuously improve Conviva SaaS services and infrastructure for availability, performance and security 
• Implement security best practices – primarily patching of operating systems and applications 
• Automate everything. Build proactive monitoring and alerting tools. Provide standards, documentation, and coaching to developers.
• Participate in 12x7 on-call rotations 
• Work with third party service/support providers for installations, support related calls, problem resolutions etc. 

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Implement consistent observability, deployment and IaC setups
• Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
• Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Lead infrastructure security audits

Requirements

• At least 7 years of experience in handling/building Production environments in AWS.
• At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Experience in security hardening of infrastructure, systems and services.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

Responsibilities

- Building and maintenance of resilient and scalable production infrastructure 

- Improvement of monitoring systems

- Creation and support of development automation processes (CI / CD)

- Participation in infrastructure development 

- Detection of problems in architecture and proposing of solutions for solving them 

- Creation of tasks for system improvements for system scalability, performance and monitoring

- Analysis of product requirements in the aspect of devops 

- Managing a team of DevOps, control of task deliveries 

- Incident analysis and fixing 

Technology stack

Linux, Bash, Salt/Ansible, LXC, libvirt, IPsec, VXLAN, Open vSwitch, OpenVPN, OSPF, BIRD, Cisco NX-OS, Multicast, PIM, LVM, software RAID, LUKS, PostgreSQL, nginx, haproxy, Prometheus, Grafana, Zabbix, GitLab, Capistrano

Skills and Experience

- Understanding of the distributed systems principles 

- Understanding of principles for building a resistant network infrastructure 

- Experience of Ubuntu Linux administration (Debian-like will be a plus)

- Strong knowledge of Bash

- Experience of working with LXC-containers 

- Understanding and experience with infrastructure as a code approach 

- Experience of development idempotent Ansible roles

- Experience with relational databases (PostgeSQL), ability to create simple SQL queries 

- Experience with git

- Experience with monitoring and metric collect systems (Prometheus, Grafana, Zabbix)

- Understanding of dynamic routing (OSPF)  

Preferred experience

- Experience of working with highload zero-downtown environments 

- Experience of coding on Python

- Experience of working with IPsec, VXLAN, Open vSwitch

- Knowledge and experience of working with network equipment Cisco

- Experience of working with Cisco NX-OS

- Knowledge of principles of multicast protocols IGMP, PIM

- Experience of setting multicast on Cisco equipment

- Experience of working with Solarflare Onload

- Experience administering Atlassian products