Pocketly

Job Title: KYC Executive – Pocketly

Job Summary:

We are looking for a detail-oriented KYC Executive to handle customer verification processes and ensure compliance with regulatory requirements. The role involves verifying customer documents, identifying discrepancies, and maintaining accurate records.

Key Responsibilities:

Perform KYC verification of customer documents (Aadhaar, PAN, etc.)

Ensure compliance with internal policies and regulatory guidelines

Review and validate customer data for accuracy and completeness

Identify and flag suspicious or fraudulent activities

Maintain proper documentation and records of verified profiles

Coordinate with internal teams for KYC-related queries and escalations

ob Details:

💰 Salary: ₹15,000 – ₹17,000 + Attractive Performance Incentives

🎓 Eligibility: Any Graduate / Diploma / ITI

💼 Experience: Minimum 1 year of experience in NBFC/ Fresher are also welcome

🗣️ Languages: Kannada, Tamil, Telugu, Malayalam

⚡ Joining: Immediate

🎯 Key Responsibilities:

✔️ Handle assigned DPD delinquent loan accounts and ensure timely recoveries.

✔️ Negotiate repayment plans and resolve overdue accounts through effective customer communication.

✔️ Achieve monthly collection and recovery targets while maintaining compliance with company and regulatory guidelines.

✔️ Update collection activities accurately in the CRM and coordinate with internal teams to resolve customer queries.

• Provide first-level technical support to employees for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Troubleshoot system, application, and connectivity issues.
• Set up email accounts, user access, and system permissions.
• Monitor and maintain IT assets and inventory records.
• Assist in onboarding and offboarding employees by provisioning and deactivating IT resources.
• Ensure timely resolution of support tickets and user requests.
• Coordinate with vendors for hardware repairs and replacements.
• Maintain data backups and assist in implementing security measures.
• Document IT procedures, configurations, and troubleshooting steps.
• Support office networking, internet connectivity, and communication systems.
• Ensure compliance with company IT policies and security standards.