UI/UX DESINGER

About Potentiam

Potentiam helps SME companies build world-class offshore teams. Our model is our locations and your dedicated staff under your control. Potentiam have offices in Iasi in Romania, Bangalore and Cape Town, home to large liquid pools of offshore talent working for international companies. Potentiam's management team have had over 15 years' experience in building offshore teams, and have specialist functional expertise to support the transition offshore in technology, finance, operations, engineering, digital marketing, technology and analytics. For decades corporations' scale has enabled them to benefit from the cost and skills advantage of offshore operations. Now SME companies can enjoy a similar benefit through Potentiam without any upfront investment.

Location : Bangalore ( Hybrid)

Skills

• Good experience in EPM platform tools, specially in Tagetik.

• Experience implementing CPM/EPM systems.

• Experience in end to end implementation is required.

• Experience in Financial Consolidation and troubleshooting.

• Excellent documentation skills, with the ability to write clear, concise technical and business documents.

• Experience of understanding in report building, setting up dimensions and hierarchy, ETL and UAT

Benefits and Perks

• Health Insurance

• Referral Bonus

• Performance Bonus

• Flexible Working options

Job description

Job Description:

About Us:

At Justo Global, we are dedicated to empowering Small and Medium Enterprises (SMEs) around the world through our primary drivers technology, data, and media. Our primary objective is to establish a global platform that effectively connects SMEs from India, developing countries, and beyond to the international market. Our mission revolves around creating an inclusive environment where SMEs can leverage the power of technology, data, and media to drive their success.

Position Overview :

As a Content Writer, you will be responsible for creating high-quality, engaging, and informative content across multiple platforms. The ideal candidate will be detail-oriented, extremely proficient in the English language, and have a keen interest in staying up-to-date with current world events.

Key Responsibilities:

• Research, write, and edit news articles, feature stories consistent with the company's editorial guidelines.
• Work in collaboration with the news team to write breaking stories, providing rapid-response articles or updates as necessary.
• Contribute to editorial meetings, pitching story ideas that are timely, relevant, and aligned with the company's focus and readership.
• Leverage an understanding of SEO principles to write headlines and body copy that are search-engine friendly and also engaging to readers.
• Perform investigative tasks for more in-depth articles, which may include interviewing sources, analyzing documents, and synthesizing data.
• Edit and proofread content written by other team members or freelance contributors in the news department.
• Work closely with social media managers to promote content and engage with the community.
• Monitor news trends and metrics to identify topics of interest to our audience.
• Maintain a consistent publishing schedule, balancing long-term projects with short-term rapid-response articles.

Skills & Qualifications:

• Bachelor’s degree in English, Journalism, Communications, or a related field.
• 2-3 years of proven experience in content writing or journalism.
• Exceptional writing, editing, and proofreading skills.
• Strong understanding of SEO principles..
• Able to work independently and as part of a team.
• Ability to handle multiple projects simultaneously and work under tight deadlines.
• Strong research skills.

Job Overview:

We are seeking experienced dynamic consulting professionals/ strategic thinkers who have worked in the corporate and social sector. As an Engagement Manager at Dhwani Rural Information Systems, you will be responsible for the successful implementation of large-scale programs and will be tasked with setting up and end-to-end management of program PMU from Dhwani’s side. You will work closely with the program owners to ensure that all stakeholders are aligned, and updates are communicated effectively. You will act as a point of contact between the program owners and the internal tech team at Dhwani and be accountable for ensuring the overall delivery of scope and SLAs. Key

Responsibilities:

• Manage and support the implementation and delivery of large-scale and technology-supported multi-stakeholder programs.

• Maintain strong relationships with key clients and stakeholders to ensure customer satisfaction and retention.

• Ensure project objectives align with the client's business goals and objectives.

• Oversee project budget, resources, and timeline to ensure on-time and on-budget delivery.

• Conduct regular project status reviews, and mitigate project risks and issues.

• Facilitate cross-functional collaboration and communication for seamless project execution.

• Develop and implement performance metrics to measure project outcomes and impact.

• Foster a continuous improvement mindset and culture, promoting best practices and innovation in project delivery.

• Report project progress, status, and results to stakeholders and senior management.

• Identify opportunities for improvement in project delivery processes and methodologies and collaborate with internal teams.

• Represent the organization in industry events and forums to build the brand and establish thought leadership.

• Manage business requirement discussions with program owners and report on projects.

• Ensure overall delivery of scope and SLAs and provide monthly updates to program owners.

• Facilitate monthly meetings with program owners and project managers on updates, highlights, challenges, and future plans.

• Own discussions with program owners on tool integration, new features, best practices for data storage, and quality checks. (For Example, mGrant, Power BI, OneDrive, etc)

Essential Technical Requirements:

• Strong research skills (qualitative and quantitative, impact assessments, report writing, log frame design)

• Experience with BI tools like Power BI

• Experience in project management tools and techniques, including project planning, resource allocation, risk management, and stakeholder communication

• Ability to work with cross-functional teams and manage external partners

Essential Non-Technical Requirements:

• Strong communication and interpersonal skills, with the ability to build and maintain relationships with program owners and team members

• Strong analytical and problem-solving skills

• Ability to think strategically and identify opportunities for process improvements

• Excellent organizational and leadership abilities

• High level of motivation and dedication to delivering high-quality work

• Commitment to continuous learning and professional development

• Ability to communicate complex ideas effectively.

• Strong client engagement skills.

• Humility, willingness to listen and learn.

Education:

• MBA or Master's degree in a relevant field such as Management, Development Studies, Economics, or Computer Science, with a minimum of 8-10 years of relevant experience in program management and technology-based projects in the social sector.

• Preference given to candidates with a degree from a reputable institution such as IRMA, APU, IIFM, XIMB, TISS, IIHMR or fellowship from YIF, Anubhav Lecture Series, India Fellow, Indian School of Public Policy, Gandhi, Teach for India, Genpact Fellowship

• Experience working with IT platforms and software solutions is a plus

Keywords:

• Project Delivery

• Engagement Management

• Customer Relationships

• Stakeholder Management

• Risk Assessment

• Resource Allocation

• Schedule Management

• Budgeting and Financial Tracking

• Process Improvement

• Status Reporting

• Communication and Collaboration

• Problem-Solving

• Cross-functional Team Management

• Time Management

• Strategic Planning

• Vendor Management

• Negotiation Skills

• Customer Satisfaction

• Performance Metrics

• Project Management Methodologies

• Data cleaning

• Report writing

• Impact assessments

• Training and training manual development

• Requirements gathering

• Multiple project management

• Fast-paced work environment

• Logical aptitude

• Ownership-taking attitude

• Action/task oriented

• Strong sense of purpose

• Written and presentation skills

About Us

Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it

Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.

Introduction:

We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.

Responsibilities:

In this role you will collaborate with the engineering team and shall be responsible for:

• Test new and existing features (units and integration) and report errors and failures

• Work collaboratively with the developing team to correct errors and participate in testing for product releases

• Gathering requirements

• Test automation and test methodology (ex: TDD or BDD)

• Expertise in Test case design and test case execution.

Qualifications:

• 2+ years of experience as a QA Manual Tester

• Experience in Manual testing dashboards and chatbots shall be a plus.

• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing

• Keen attention to detail

• Ability to solve complex problems

• Determination and tenacity to commit to the end when solving issues

• Defects triage and follow up on the defects fixes.

• Worked with the developers and the functional team

• Understanding of Business Logic

Time management

• Concise writing

• Flexibility

• Critical thinking skills

• Understanding of User Experience

Cultural fitment

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/ for more information