Functional Consultant

Job Summary

We are looking for an Application Support Engineer with hands-on experience in Linux/Unix, Windows administration, monitoring tools, and incident management. The candidate will be responsible for application monitoring, troubleshooting, incident resolution, and ensuring smooth production operations.

Key Responsibilities

• Provide L1/L2 application and production support.
• Troubleshoot application, system, and server-related issues in Linux/Unix and Windows environments.
• Monitor application performance using Splunk, Grafana, and AppDynamics.
• Handle incidents, service requests, and changes using ServiceNow.
• Perform log analysis, root cause analysis (RCA), and issue resolution.
• Coordinate with application, infrastructure, and development teams to resolve production issues.
• Ensure SLA compliance and maintain proper incident documentation.
• Support continuous monitoring and improve application stability and availability.

Required Skills

• 3–5 years of experience in Application Support or Production Support.
• Hands-on experience with Linux/Unix and Windows environments.
• Experience with monitoring tools such as Splunk, Grafana, or AppDynamics.
• Working knowledge of ServiceNow and Incident Management.
• Good troubleshooting, analytical, and communication skills.
• Willingness to work in a production support environment.

Job Details

• Location: Hyderabad
• Work Mode: WFO
• Notice Period: Immediate Joiners Only

Job Summary

We are looking for an experienced Application Support Engineer (L2) with strong knowledge of application support, observability, SQL, ITIL processes, shell scripting, automation, and Grafana. The candidate will be responsible for providing production support for banking applications, monitoring application performance, troubleshooting incidents, performing root cause analysis, and ensuring system availability and stability.

The ideal candidate should have experience working in a banking or financial services environment, with a strong focus on incident management, problem management, monitoring, and operational efficiency.

Key Responsibilities

• Provide L2 production support for banking applications and ensure high availability and smooth business operations.
• Monitor application health, performance, logs, and alerts using observability tools such as Grafana.
• Troubleshoot application issues, analyze logs, identify root causes, and coordinate with L3, development, infrastructure, and database teams for resolution.
• Perform SQL queries to validate data, investigate application issues, and troubleshoot database-related incidents.
• Develop and maintain shell scripts to automate routine operational tasks and support activities.
• Identify opportunities for automation to reduce manual effort and improve operational efficiency.
• Follow ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Management.
• Monitor critical banking transactions, batch jobs, interfaces, and application workflows.
• Perform root cause analysis (RCA) and prepare incident reports and preventive action plans.
• Ensure adherence to SLA, KPI, and operational performance targets.
• Participate in production deployments, release validation, and post-deployment monitoring.
• Maintain support documentation, SOPs, knowledge base articles, and troubleshooting guides.
• Coordinate with business stakeholders and internal teams to ensure timely resolution of production issues.
• Support audit, compliance, and operational control requirements relevant to banking applications.

Required Technical Skills

• Application Support: Hands-on experience in L2 application and production support.
• Observability: Experience with application monitoring, log analysis, metrics, dashboards, and alert management.
• Grafana: Knowledge of dashboards, metrics visualization, alerting, and application health monitoring.
• SQL: Ability to write queries, perform data validation, troubleshoot database issues, and analyze transaction data.
• ITIL: Understanding of incident, problem, change, and service request management processes.
• Shell Scripting: Ability to write and execute shell scripts for troubleshooting and operational activities.
• Automation: Experience automating repetitive support tasks and operational workflows.
• Production Operations: Experience with incident investigation, RCA, SLA management, and escalation procedures.
• Banking Domain: Understanding of banking applications, financial transactions, batch processing, and business-critical operations.

Preferred Skills

• Experience with Linux/Unix operating systems.
• Knowledge of log monitoring and analysis tools.
• Familiarity with APIs, application servers, and database connectivity troubleshooting.
• Exposure to tools such as Splunk, ELK/Elastic Stack, Prometheus, or similar monitoring platforms.
• Experience supporting payment systems, core banking applications, transaction processing, or other financial services applications.
• Understanding of production change controls, audit requirements, and operational risk management.

Job Summary:

We are seeking a dedicated and skilled Technical Support Engineer with a strong background in Application Production Support. The ideal candidate will be responsible for ensuring the stability, reliability, and performance of our applications in a production environment. You will work closely with cross-functional teams to troubleshoot issues, implement solutions, and enhance the overall user experience.

Responsibilities:

• Provide expert technical support for application-related issues, ensuring timely resolution and minimal disruption to services.
• Monitor application performance and conduct regular health checks to identify potential issues before they impact users.
• Collaborate with development teams to understand application architecture and assist in troubleshooting complex problems.
• Document and maintain knowledge base articles for common issues and solutions to improve team efficiency.
• Participate in on-call rotations to provide after-hours support as needed.
• Implement and maintain monitoring tools to proactively identify and resolve application issues.
• Assist in the deployment of application updates and patches, ensuring minimal downtime.
• Work with stakeholders to gather requirements and provide feedback on application performance and user experience.
• Conduct root cause analysis for recurring issues and recommend preventive measures.
• Stay updated with industry trends and best practices in application support and management.

Mandatory Skills:

• Strong knowledge and experience in Application Production Support.
• Proficiency in troubleshooting and resolving application issues in a production environment.
• Familiarity with monitoring tools and techniques for application performance management.
• Experience with incident management processes and tools.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both verbal and written, to effectively interact with technical and non-technical stakeholders.

Preferred Skills:

• Experience with cloud-based applications and services.
• Knowledge of scripting languages (e.g., Python, Bash) for automation tasks.
• Familiarity with database management and SQL.
• Understanding of ITIL processes and best practices.
• Experience with Agile methodologies and working in a DevOps environment.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications in application support or IT service management are a plus.
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Job Summary

We are looking for an experienced Application Support Engineer (L2) with expertise in supporting banking applications, monitoring production systems, troubleshooting incidents, and ensuring application availability and stability. The candidate should have strong SQL skills, knowledge of ITIL processes, experience with shell scripting, Grafana dashboards, Control-M job scheduling, and automation of routine support activities.

Key Responsibilities

• Provide L2 production support for critical banking applications and ensure high availability and performance.
• Monitor application health, system performance, logs, and alerts using Grafana and observability tools.
• Troubleshoot production incidents, perform root cause analysis (RCA), and implement permanent fixes.
• Write and execute SQL queries to investigate application issues, validate transactions, and perform data analysis.
• Monitor, manage, and troubleshoot batch jobs and workflows using Control-M.
• Perform log analysis and execute shell scripts for system checks, troubleshooting, and routine operational activities.
• Follow ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Management.
• Automate repetitive operational tasks using shell scripting and other automation techniques.
• Collaborate with development, infrastructure, database, and business teams to resolve production issues within agreed SLAs.
• Participate in incident bridges, provide timely updates to stakeholders, and prepare incident reports.
• Support application deployments, release activities, and post-deployment validation.
• Maintain support documentation, knowledge articles, SOPs, and operational runbooks.
• Ensure compliance with banking security policies, audit requirements, and operational procedures.

Required Technical Skills

• Application Support: Hands-on experience in L2 production support, incident troubleshooting, and application monitoring.
• SQL: Strong SQL query-writing skills, joins, subqueries, data validation, and troubleshooting database-related issues.
• Observability: Knowledge of application monitoring, log analysis, metrics, alerts, and performance troubleshooting.
• Grafana: Experience monitoring dashboards, analyzing metrics, identifying anomalies, and troubleshooting alerts.
• Control-M: Experience monitoring batch jobs, handling job failures, managing dependencies, and rerunning failed jobs.
• Shell Scripting: Basic to intermediate scripting for log analysis, health checks, file processing, and task automation.
• ITIL: Understanding of Incident, Problem, Change, and Service Request Management processes.
• Automation: Ability to automate repetitive support tasks and improve operational efficiency.
• Banking Domain: Understanding of banking applications, transaction processing, batch processing, and business-critical production operations.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience supporting business-critical applications in a banking or financial services environment.
• Knowledge of Linux/Unix operating systems and application/server logs.
• Familiarity with SLA management, production support rotations, and on-call support.
• Strong analytical, troubleshooting, communication, and stakeholder-management skills.

Key Competencies

• Incident prioritization and effective problem-solving.
• Root cause analysis and preventive action implementation.
• Production stability and service improvement.
• Coordination with cross-functional technical teams.
• Ability to work in a 24/7 support environment when required.

Overall Objective: Ensure stable and reliable banking application operations by proactively monitoring systems, resolving production incidents, automating routine activities, and meeting defined service-level agreements (SLAs).

We are looking for an Application Support Engineer with strong experience in production support, Linux/Unix administration, and application monitoring to ensure application stability and availability.

Responsibilities

• Provide L1/L2 application and production support.
• Troubleshoot application issues using Linux/Unix commands and log analysis.
• Monitor application health, performance, and availability using monitoring tools.
• Handle incident management, root cause analysis (RCA), and service requests.
• Coordinate with development, database, and infrastructure teams to resolve issues.
• Support deployments, batch jobs, and production activities.

Required Skills

• Strong experience in Application/Production Support.
• Hands-on experience with Linux/Unix commands and shell scripting.
• Experience with monitoring tools such as Splunk, Grafana, AppDynamics, or Dynatrace.
• Knowledge of incident management and ITIL processes.
• Good troubleshooting, analytical, and communication skills.

We are looking for an experienced Application Support Engineer with strong expertise in Linux/Unix, Networking, Routing, Load Balancing, and Production Support. The ideal candidate should have hands-on experience troubleshooting application and infrastructure issues using enterprise monitoring and observability tools such as Splunk, Grafana, and AppDynamics.

Key Responsibilities

• Provide L2/L3 production support for enterprise applications and infrastructure.
• Troubleshoot application, Linux/Unix, network, routing, and connectivity-related issues.
• Monitor application and infrastructure health using Splunk, Grafana, and AppDynamics.
• Analyze alerts, logs, performance metrics, and system behavior to identify issues.
• Troubleshoot routing, load balancing, connectivity, and network-related problems.
• Perform incident investigation, troubleshooting, and root cause analysis.
• Coordinate with Network, Infrastructure, Application, and other technical teams for issue resolution.
• Handle production incidents and ensure timely resolution within defined SLAs.
• Participate in problem management and identify recurring issues.
• Perform application health checks and proactively identify potential failures.
• Maintain troubleshooting guides, runbooks, and operational documentation.
• Support planned changes, deployments, and maintenance activities.

Must-Have Skills

Application Support

Linux / Unix

Networking

Routing

Load Balancing

Splunk

Grafana

AppDynamics

Production Support

Incident Management

Troubleshooting

Required Skills & Tools

• 4–6 years of experience in Application / Production Support.
• Strong hands-on experience with Linux/Unix administration and troubleshooting.
• Good understanding of TCP/IP, networking, routing, and connectivity concepts.
• Practical experience troubleshooting load balancing issues.
• Hands-on experience with monitoring and observability tools such as Splunk, Grafana, or AppDynamics.
• Strong log analysis and troubleshooting skills.
• Experience handling production incidents and working within SLA-driven environments.
• Strong communication and coordination skills.

Preferred Experience

• Exposure to ITIL processes including Incident, Problem, and Change Management.
• Experience with scripting/automation using Shell or Python.
• Exposure to cloud environments is an added advantage.
• Experience supporting enterprise-scale applications and infrastructure.

Key Competencies

• Strong analytical and troubleshooting skills.
• Ability to work under pressure during critical production incidents.
• Strong ownership and accountability.
• Excellent communication and stakeholder management.
• Ability to work collaboratively with global technical teams.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.

We have an urgent requirement for a .NET Support Engineer. Kindly share suitable profiles matching the below criteria at the earliest.

Requirement Details:

• Mandatory Skills: .NET, SQL Queries, L1 & L2 Support
• Good-to-Have Skills: Relevant production support experience
• Experience: 6+ Years
• Location: Hyderabad (HYD)
• Budget: Up to 20 LPA
• Interview Process: Virtual / F2F ( Any 1 round F2F )
• Notice Period: Immediate Joiners Preferred

Additional Remarks: Candidates should have strong experience in application support, troubleshooting, incident management, and SQL query handling.

Job Title: Application Production Support Engineer – L2

Experience: 3–4 Years Only

Location: Hyderabad

Job Type: Full-time

Job Summary

We are looking for an experienced Application Production Support Engineer (L2) to provide operational support for business-critical applications. The ideal candidate should have hands-on experience in incident and event management, application monitoring, troubleshooting, and ticket management using ServiceNow and monitoring tools such as Splunk, AppDynamics, or ThousandEyes.

Key Responsibilities

• Provide L2 production support for business-critical applications and ensure smooth day-to-day operations.
• Monitor application performance, availability, and system health to identify and resolve issues proactively.
• Perform event monitoring, alert analysis, incident triage, and troubleshooting.
• Log, track, prioritize, and resolve incidents and service requests using ServiceNow.
• Analyze application logs and monitoring alerts using Splunk, AppDynamics, and/or ThousandEyes.
• Investigate recurring issues, perform root cause analysis, and implement preventive measures.
• Coordinate with L1 support, L3 teams, development teams, and infrastructure teams for timely issue resolution.
• Ensure compliance with SLAs and follow established incident, problem, and change management processes.
• Maintain support documentation, incident reports, and knowledge base articles.
• Participate in shift rotations, weekend support, and on-call activities as required.

Required Skills

• 3–4 years of experience in Application Production Support.
• Strong hands-on experience in L2 Production Support.
• Good understanding of Event Management and Incident Management.
• Working experience with ServiceNow for ticket and incident management.
• Experience with at least one of the following monitoring tools:
• Splunk
• AppDynamics
• ThousandEyes
• Strong troubleshooting and analytical skills.
• Understanding of SLA management and ITIL processes.
• Good communication skills and the ability to work effectively with cross-functional teams.

Preferred Qualifications

• Experience supporting enterprise applications in a 24/7 production environment.
• Knowledge of application performance monitoring and alert management.
• Experience with incident escalation, problem management, and root cause analysis.

Work Location: Hyderabad

Experience Required: 3–4 Years Only

Candidates with relevant experience in L2 Application Production Support and monitoring tools are encouraged to apply.

📢 We’re Hiring | Application Support Engineer

📍 Location: Hyderabad

💼 Experience: 6+

We are looking for an experienced Application Support Engineer with strong knowledge of Linux/Unix and monitoring tools to join our team in Hyderabad.

🔹 Job Responsibilities:

• Provide L2/L3 application support and troubleshoot production issues.
• Monitor application performance, availability, and system health.
• Work with Linux/Unix environments for log analysis, issue investigation, and troubleshooting.
• Use Splunk, Grafana, and AppDynamics for application monitoring, log analysis, and performance tracking.
• Perform root cause analysis (RCA) and implement preventive measures.
• Handle incidents, service requests, and problem management within defined SLAs.
• Collaborate with development, infrastructure, and database teams to resolve technical issues.
• Support production deployments, releases, and application health checks.

🔹 Required Skills:

• 6–8 years of experience in Application Support.
• Strong hands-on experience with Linux/Unix.
• Good knowledge of Splunk, Grafana, and AppDynamics.
• Experience in production support, incident management, and troubleshooting.
• Strong analytical, communication, and problem-solving skills.

📢 Hiring: Application Production Support (L2)

📍 Location: Hyderabad

💼 Experience:3+ Years Only

We are looking for experienced professionals for the role of Application Production Support Engineer with strong knowledge of L2 production support, event management, and monitoring tools.

🔹 Key Responsibilities:

• Provide L2 application production support and troubleshoot production issues.
• Monitor application performance, alerts, and system events.
• Handle incident management, event management, and problem resolution.
• Analyze logs and identify root causes using monitoring tools.
• Manage incidents and service requests through ServiceNow.
• Collaborate with application, infrastructure, and development teams to resolve issues.
• Ensure timely resolution of incidents in accordance with SLA requirements.

🔹 Primary Skills Required:

• L2 Production Support
• Event Management
• ServiceNow
• Splunk / AppDynamics / ThousandEyes