Tech Lead

JOB DETAILS:

* Job Title: Customer Success (B2B SaaS, USA)

* Industry: Technology

* Salary: Best in Industry

* Experience: 3 to 7 years

* Location: Bengaluru, Karnataka

Criteria

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

(Company): B2B SaaS (Technical complex)

Preferred

• Experience handling enterprise customers, exposure to Salesforce CRM, or working on billing / finance / subscription-based SaaS products will be a strong plus.

Role & Responsibilities

If you are expecting a working playbook that you can execute upon, company is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you.

You will work closely with the founders.

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Implementation
• Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured company workflows and setup.
• Project Management
• Own customer delivery timelines and communication from kickoff to go-live.
• Track progress, call out blockers early, and keep customers updated without needing reminders.
• Run weekly status checkpoints and ensure every onboarding milestone lands on time.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 3-7 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• -Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

SAP GRC Process Control (PC) Consultant

📍 Location: Bangalore

💼 Experience: 4+ Years

📅 Notice Period: Immediate to 30 Days Preferred

Job Summary

We are looking for an experienced SAP GRC Process Control (PC) Consultant with strong expertise in governance, risk, and compliance processes. The ideal candidate should have hands-on experience in SAP GRC PC configuration, control design, and integration with SAP systems.

Key Responsibilities

• Implement and support SAP GRC Process Control (PC)
• Configure controls, subprocesses, and organizations in GRC PC
• Design and maintain automated and manual controls
• Monitor compliance activities and control effectiveness
• Perform control testing and remediation tracking
• Integrate GRC PC with SAP ECC / S/4HANA systems
• Coordinate with audit, risk, and business teams
• Support upgrades, patches, and enhancements

Required Skills

• Strong hands-on experience in SAP GRC 10.x / 12.0 (Process Control)
• Knowledge of Governance, Risk & Compliance concepts
• Experience in control design and monitoring
• Understanding of SAP Security and Authorization concepts
• Experience with integration between GRC PC and ERP systems
• Strong analytical and documentation skills

Good to Have

• Experience in SAP GRC Access Control (AC)
• Knowledge of Risk Management (RM)
• SOX compliance exposure
• Audit support experience
• S/4HANA integration exposure

Experience/skills required

Key Qualifications

• Developer Role:
• Preferably Java 
• CI/CD - DevOps (Exposure)
• Messaging Middleware (Exposure to Kafka or any other messaging middleware)
• DB: Oracle (pref) - any other Database platforms (SQL/NoSQL)
• Server Side: Java, Spring boot Microservices
• Exposure to Any Major Cloud Platform (AWS/Azure/GCP)

Vice President (Product Management) - Y Combinator backed Shopify-like platform

About Merito :-

- We are working with the mission to change the way hiring is done.

- The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.

About Our Client :

- Our client is headquartered in California and Y Combinator backed Shopify-like platform for creators & knowledge professionals (coaches, instructors, experts, artists etc.) to launch, manage and grow their business online.

- Founded by IIT/ IIM/ BITS/ Yale/ BCG Alumni and 3X Entrepreneurs, they are well funded and backed by top Indian VC firms along with start-up veterans like Kunal Shah (CRED). The company is founded by alumni from top IITs, IIMs, BITS, Yale including ex-entrepreneurs and from firms such as BCG, Hike, Dunzo and P&G.

- Since the launch of its first version in December 2020 they have grown 25X. Creators have earned more than $1 Million since launch through the platform.

- We have just closed our series A (yet to announce) and are looking to build out our leadership team across functions.

Job Description :-

Here we're shaping the future of the creator economy to realize our dream of creating a world with no boring jobs.

We are looking for an experienced Vice President, Product Management to lead and own our Product strategy and execution to drive our business goals. As our VP, Product, you will lead the product management team to determine priorities across PODs, develop the product roadmap, and lead its execution, in partnership with our Product Development, Engineering, Sales and Marketing teams.

Our work environment is fast-paced, with a collaborative atmosphere. We are passionate about delivering innovations that empower Creators to become Entrepreneurs and realize their full potential. We are looking for a Product leader to bring in and instill a philosophy for how we work and deliver world-class products.

Our Product Management team's core mission is to delight customers resulting in Product Led Growth. We obsessively seek to understand customers' perspectives, have a bias toward data-driven action, and can break down complex problems into steps that drive product roadmaps. Product managers also serve as product owners, leading product teams and driving cross-functional collaboration on a day-to-day basis.

We value the following traits in our product management leaders:

- Stewards: We put the needs of our customers and our business ahead of our own egos

- Leaders: We lead by example, inspiring and motivating those around us

- Hi-Lo: We are both strategic and hands-on, detail-oriented when necessary.

- Generalists: We are equally comfortable working on all parts of the product stack

- Evidence-driven: We base our ideas on data and measure the results of those ideas.

- Resource-aware: We are resource-efficient in everything we do.

Responsibilities :-

- Lead and evangelize as we execute on our product vision and product strategy across the company

- Set up processes that ensure smooth coordination between the Product team with other teams

- Drive growth product initiatives to existing services

- Review business and product results regularly with leadership, suggesting changes to the business or product plans.

- Manage, motivate, coach, and develop a team of product managers.

- Coordinate roadmaps across teams

- Manage requirement and design reviews

- Collaborate with cross-functional peers to solve complex problems.

Requirements :-

- Passion and alignment with our core vision of A world with no boring jobs

- 3+ years product management experience, ideally with previous VP-level responsibilities

- Work history in both core product development (e.g. product/market fit) and growth product initiatives (e.g. SEO, funnel optimization)

- Consumer SaaS product experience as well as experience in one of the following areas: E- Commerce and E-Learning, digital content and community.

- Experience with SEO, growth product execution, content strategy development

List of responsibilities:

● ServiceNow Development work

● Interaction with customers for project deliverables

● Deadlines should be met

Job requirements:

● The candidate should be L2 and above.

● ServiceNow System Administration and Development Certified is mandatory

● ITSM, Service Portal, Integration 

● ITIL Foundation Certification would be a plus or can do before joining.

● Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all

aspects of the ServiceNow platform.

● Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report

setup, data imports, integration, scripting, third party software integrations, and custom application development

● Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all

applications for use after the upgrade completes.

● Coordinate and solve complex technical data and transformation issues.

● Obtain and analyze/interpret business requirements to propose sustainable solutions in ServiceNow.

● Answer “how to” technical and application configuration questions.

● Develop, maintain, and execute reports to ensure system operation meets performance targets.

● Create and maintain system design and operations documentation.

● Complete other duties as assigned.

Product Responsibilities:

As an Engineering Manager, you will be responsible for the end-to-end delivery of one or more products and solutions.

10+ years of relevant industry experience.

Be technically strong and deliver product excellence.

Collaborate with your team and cross-functional partners to define and influence strategy.

Drive roadmap creation and execution.

Collaborate with various functions, drive engineering initiatives, and have an impact at an organizational level.

Participate in technical design. You will be the owner of the technical direction of the products.

Define clear OKRs and measure the impact of your team and individual members.

Evangelize your products across various teams and also to external customers.

Work with the GTM team to deliver success for the products.

Collaborate with the Recruitment/HR team to hire exceptional talent for your own team and also for other teams.

Minimum Qualifications:

Bachelor degree preferably in Computer Science from a reputed engineering college.

10+ years of proven experience, with 2+ years of leading a team.

Very strong in hands-on coding.

8+ years of combined experience in JVM languages(Java, Scala, Kotlin, etc), any scripting language like python, relational and non-relational databases.

Very strong in system design. You should have designed and implemented large-scale Web applications or data systems.

Strong verbal and written communication skills.

Demonstrated experience recruiting and managing technical teams, including performance management.

Good to have:

Don't worry, we'll ramp you up, but experience in any of these areas will help you hit the ground running:

Familiarity with technologies such as Apache Spark, Apache Hadoop ecosystem, and modern warehouses like Snowflake, AWS Redshift, etc.

Experience working with public cloud systems such as AWS, GCP, or Azure.

Experience with containerization and technologies such as Kubernetes and Docker.

 Knowledge of large-scale, data-heavy distributed systems.

Currently We are Looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

Responsibilities :

·         Develop new user-facing features

·         Build reusable code and libraries for future use

·         Ensure the technical feasibility of UI/UX designs

·         Optimize application for maximum speed and scalability

·         Assure that all user input is validated before submitting to back-end

·         Collaborate with other team members and stakeholders

Experience & Skills :

·         Experience in coding using Angular, AngularJS, ionic framework mandatory.

·         Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery, understanding of web markup, including HTML5, CSS3

·         Proficient understanding of client-side scripting and JavaScript frame

·         Good understanding of  advanced JavaScript libraries and frameworks, such as AngularJS

·         Good understanding of asynchronous request handling, partial page updates, and AJAX

·         Basic understanding of server-side CSS pre-processing platforms

·         Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Photoshop is a plus.

·         Proficient understanding of cross-browser compatibility issues and ways to work around them.

·         Proficient understanding of code versioning tools, such as Git / Mercurial / SVN

·         Good understanding of SEO principles and ensuring that application will adhere to them