Responsibilities
- Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling a portfolio of eligible customers in order to achieve the targets set and that all guidelines and regulatory requirements are followed. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
- Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.
- Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the Audit & Compliance guidelines.
- Responsible for managing, training and motivating staff.
- All of the above parameters are consistently met by the team of VRMs.
- Income generation through the right blend of enhancement of CASA balance and cross-sell of appropriate products So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set 8. The team Manager leads a team of VRM (Virtual Relationship Manager) and is directly responsible for the performance of team members leading to the fulfilment of Business objectives.
- Monitoring and tracking the VRMs on revenue generation, product penetration, digital penetration, and liability growth and ensuring that the required product mix is maintained at the resource level to achieve the targeted number.
- The team Manager will be responsible for Sales Management through leads generated for a set of products from a fixed non-managed customer with the express objective of achieving business targets and efficiency targets related to outbound database calling management.
Requirements
- Bachelor's degree or equivalent experience.
- Minimum 4 years of team lead experience.
- Candidate should have a banking or voice process background.
- Willing to work from the office
Shubham Vishwakarma
Full Stack Developer - Averlon
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1. Remotely resolve end user issues raised through the service desk. |
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2.Allocate and monitor tickets which cannot be resolved remotely to hardware executives and track till closure. |
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3.Create knowledge base based on the solutions provided for every problem. |
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Full Stack Developer - Averlon