Team Lead Automation Engineer

Role Overview:

We are seeking a Senior Software Engineer (SSE) with strong expertise in Kafka, Python, and Azure Databricks to lead and contribute to our healthcare data engineering initiatives. This role is pivotal in building scalable, real-time data pipelines and processing large-scale healthcare datasets in a secure and compliant cloud environment.

The ideal candidate will have a solid background in real-time streaming, big data processing, and cloud platforms, along with strong leadership and stakeholder engagement capabilities.

Key Responsibilities:

• Design and develop scalable real-time data streaming solutions using Apache Kafka and Python.
• Architect and implement ETL/ELT pipelines using Azure Databricks for both structured and unstructured healthcare data.
• Optimize and maintain Kafka applications, Python scripts, and Databricks workflows to ensure performance and reliability.
• Ensure data integrity, security, and compliance with healthcare standards such as HIPAA and HITRUST.
• Collaborate with data scientists, analysts, and business stakeholders to gather requirements and translate them into robust data solutions.
• Mentor junior engineers, perform code reviews, and promote engineering best practices.
• Stay current with evolving technologies in cloud, big data, and healthcare data standards.
• Contribute to the development of CI/CD pipelines and containerized environments (Docker, Kubernetes).

Required Skills & Qualifications:

• 4+ years of hands-on experience in data engineering roles.
• Strong proficiency in Kafka (including Kafka Streams, Kafka Connect, Schema Registry).
• Proficient in Python for data processing and automation.
• Experience with Azure Databricks (or readiness to ramp up quickly).
• Solid understanding of cloud platforms, with a preference for Azure (AWS/GCP is a plus).
• Strong knowledge of SQL and NoSQL databases; data modeling for large-scale systems.
• Familiarity with containerization tools like Docker and orchestration using Kubernetes.
• Exposure to CI/CD pipelines for data applications.
• Prior experience with healthcare datasets (EHR, HL7, FHIR, claims data) is highly desirable.
• Excellent problem-solving abilities and a proactive mindset.
• Strong communication and interpersonal skills to work in cross-functional teams.

As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.

Key Responsibilities:

1. Customer Interaction:

• Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
• Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
• Build and maintain strong, positive relationships with clients to foster long-term loyalty.

1. Issue Resolution:

• Investigate and resolve customer issues or complaints promptly and effectively.
• Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.

1. Product Knowledge:

• Develop a deep understanding of the products or services offered by the company.
• Provide accurate and comprehensive information to customers about product features, pricing, and benefits.

1. Communication:

• Communicate effectively with customers to convey information, updates, and promotions.
• Ensure clear and concise communication to avoid misunderstandings.

1. Record Keeping:

• Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
• Use CRM data to identify trends, customer preferences, and areas for improvement.

1. Customer Feedback:

• Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
• Share valuable customer insights with relevant internal teams for continuous improvement.

1. Upselling and Cross-selling:

• Identify opportunities for upselling or cross-selling products and services to existing customers.

1. Customer Education:

• Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.

Qualifications and Skills:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM software and proficiency in using various communication channels.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills and attention to detail.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.

Position Description:

As a dynamic Copywriter at Team Pumpkin, you hold a key role in shaping and delivering compelling narratives that resonate across diverse media platforms. Your expertise encompasses both digital and mainline. Serving as the Lead Copywriter, you contribute creative direction for various assets, ensuring alignment with strategic objectives and maintaining the highest standard of written excellence. Your autonomy extends to independently developing impactful concepts, gaining project approvals, and addressing revisions with Project Managers, all while keeping the Creative Lead informed of project progress. With a sharp eye to spot copy errors, a keen interest in picking up the latest trends, and an individual style of writing, you contribute best practices to uphold Team Pumpkin’s creative quality, collaborating seamlessly with a multidisciplinary team, including designers and production artists.

Detailed Responsibilities:

• Independently craft compelling narratives with top-tier quality across all media platforms.
• Apply creative direction across various mediums, digital and mainline, for a diverse clientele.
• Proactively generate written content, ensuring adherence to brand standards, and incorporating the latest trends and industry best practices.
• Foster constant and accurate communication within the team, collaborating with designers, writers, production artists, and managers.
• Provide supervision for other writers when needed, sharing knowledge and expertise.
• Report timelines, issues, and concerns, maintaining open communication with the Creative Lead.
• Collaborate on developing and maintaining brand voice and messaging consistency.
• Seamlessly integrate written content with design elements for cohesive solutions.

Supervisory Responsibilities:

• Leverage your experience to share knowledge with the Copywriting team and make impactful strategic decisions related to copywriting.

Required Qualifications:

• Proficient in conceptualizing ideas and communicating effectively within a creative team.
• Strong organizational skills, including effective time management.
• Independent follow-up ability, with keen attention to detail and monitoring and control capabilities.
• Comprehensive knowledge across various communication vehicles: Digital, Print, Packaging, Corporate ID, style guides, advertising, and catalogs.
• Ability to thrive under pressure.
• Proficient in presentation development and delivery to senior executives.
• The ability to write impromptu topicals for brands is a plus.

Languages:

Proficiency in English.

Proficiency in other regional languages is a plus.

Experience:

• 2-3 years of hands-on copywriting experience.
• Proven experience in Advertising agencies & brands.
• Essential experience in utilizing various writing tools and platforms.

Education:

• Degree from an accredited undergraduate program in English, Journalism, Media, Communication, or a related field.

Preferred Qualifications:

• Proficiency in content creation/ writing tools.
• Showcase your exceptional portfolio demonstrating industry expertise in the advertising world

About us:
Aeons ago (2015 :)), in the humble abode of Abhishek’s bachelor pad, our co-founders, Abhishek Ballabh & Sushil Mundada, set out to bring innovation into the world of admissions. Today, we are trusted with the admissions of over 300 educational institutions. Our team of 60 + team members (and growing!) are on a mission to help ExtraaEdge become the globally preferred Education Marketing Technology.

 The primary requirement for this role is:

• Sharp .NET & MVC framework knowledge & programming hands-on.

• Attention to Detail.

• Razor-sharp analytical & problem-solving skills.

• Experience in Agile methods & Test-Driven design.

Job Profile: 

• To be a part of the development initiatives at ExtraaEdge and work in a high-performance team.
• Minimum 0 to 2 years of development experience.
• Manage the backend services and controller changes when a new module is implemented.
• Manage the development roadmap in sync with the product roadmap.
• Suggest architectural changes & optimizations while fine-tuning the application.
• Being able to step into the shoes of the user/learner and identify the best design/coding strategies & frameworks.
• Interact with operations & sales to understand expectations.

Skills Required:

• 0 to 2 years of experience working on C#, .NET Core, .NET MVC.
• Proficient in Entity Framework, LINQ to Objects.
• Experienced in SQLServer, Database design, and understanding database queries.
• Advanced Database knowledge like Indexing, Stored Procedures.
• REST API design and implementation.
• Knowledge of Azure Cloud Management, WebApps & Deployments.
• Hands-on in writing Unit Tests.
• Familiarity with architecture styles/APIs (REST, RPC).
• Understanding of Agile methodologies.
• Excellent problem solving and communication skills.