
Support Engineer
The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement.
Roles and Responsibilities
- Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally.
- Troubleshoot and resolve product-related issues, ensuring minimal disruption to users.
- Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues.
- Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback.
- Provide training and guidance to users on how to effectively use the RMS system.
- Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users.
- Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
- Respond to user queries in a friendly and professional manner, ensuring clear communication.
- Proactively follow up with customers to ensure issues are resolved to their satisfaction.
Required Skills
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Prior experience in software support preferably in a fintech or financial services environment.
- Experience with troubleshooting software and hardware issues in a production environment.
- Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
- Ability to manage multiple priorities and deliverables in a fast-paced environment.
- Familiarity with databases like SQL.

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Designation: Designer
Experience: 4 Years to 5 Years
Department: Design
Sub- Department: Design
Employee Office Location: Gurgaon
Skills: Fixers
Minimum Qualification: BSc
Working Language: English, Hindi
Job Description
Assist in designing sketches, mood boards and concepts
Research fashion trends, fabrics and styles
Help in sample development and fittings
Source fabrics and materials
Prepare basic technical drawings and specs
Coordinate with tailors, vendors and production teams
Support styling for shoots and shows
- Manage design files and daily tasks
About the Role
We are looking for a high-ownership, execution-driven individual to join our HR team as part of the Founder's Office. This is a unique opportunity to work at the intersection of strategy, operations, and organizational design. You'll work directly with the leadership team on high-impact projects that are critical to the company's growth, from digital transformation to enhancing the employee experience. This role is ideal for someone who is passionate about building scalable HR systems and thrives in a fast-paced, dynamic environment.
What You’ll Do
- Strategic Initiatives: Work directly with the founders on key HR transformation projects, including digital adoption, organizational design, and company-wide OKR tracking.
- Process & System Building: Collaborate with subject matter experts to build structured HR knowledge systems, create internal SOPs, and enhance documentation.
- Analytics & Reporting: Track and report on HR analytics, project milestones, and key performance indicators to inform strategic decisions.
- Technology Integration: Implement and manage tools and workflows using our HRIS (Zoho People), Notion, Excel, and leverage AI tools like ChatGPT to drive efficiency and innovation.
- Operational Excellence: Take the initiative to spot inefficiencies and drive process improvements, ensuring our HR operations are scalable and robust.
- Internal Communication: Own internal communications and updates related to HR initiatives and execution tracking, ensuring transparency and alignment across the organization.
Who You Are
- A recent graduate (BBA/MBA/HR/Generalist) with strong analytical and communication skills.
- Excellent at documentation, project management, and comfortable working with digital tools and technology.
- Curious about how HR works and excited by the challenge of building structured, scalable systems from the ground up.
- An independent and proactive individual with a strong sense of ownership and a desire to get things done.
- Prior internship or project experience in HR, People Operations, or a Founder’s Office is a plus.
What You’ll Get
- Direct Mentorship: Work closely with the CHRO and cross-functional leaders, gaining invaluable insights and direct mentorship.
- High Visibility: Get high visibility for your work with a clear career path into strategic HR, HR Business Partner, or Operations roles.
- Ownership: Take ownership of meaningful, high-impact projects from day one.
- Startup Culture: Thrive in a fast-paced, supportive environment with a vibrant startup culture.
- Modern HR Tech: Opportunity to work with the latest automation, AI tools, and modern HR technology.
CoinCrowd Specialist Content Writer - Crypto (News & Media)
Coincrowd is an innovative Fintech company. We offer a crypto platform for seamless payments, Crypto Vouchers, crypto trading, portfolio management, real time market data, breaking news and powerful analytics.
Website: https://coincrowd.com/
Domain : Finance, Blockchain, Crypto
Role : Permanent full time Employment
Job Location : Work from Home / Remote
Overview: We are seeking a talented Content Writer with a strong interest and expertise in cryptocurrency and blockchain technology. As a Content Writer specializing in shopping with cryptocurrency, you will play a crucial role in educating and engaging our audience about the benefits, trends, and practical aspects of using cryptocurrency for online shopping.
Responsibilities:
- Research and create compelling blog posts, articles, guides, and other types of content focused on shopping with cryptocurrency.
- Develop content that educates our audience on how to use various cryptocurrencies for purchasing goods and services.
- Stay updated with the latest trends and developments in the cryptocurrency and blockchain space, especially related to retail adoption.
- Collaborate with our marketing and social media teams to create content that aligns with our brand voice and marketing goals.
- Optimize content for SEO to increase organic traffic and visibility.
- Monitor and respond to audience engagement and feedback related to cryptocurrency shopping content.
- Assist in developing content strategies that support our overall marketing objectives.
Requirements:
- Proven experience as a Content Writer or similar role with a strong portfolio of published articles.
- Solid understanding of cryptocurrency and blockchain technology, particularly as it relates to retail and e-commerce.
- Ability to simplify complex topics and explain them clearly and concisely.
- Excellent research skills and a knack for staying updated with industry trends.
- Strong SEO knowledge and experience with content optimization techniques.
- Ability to work independently and meet deadlines.
- Strong communication and collaboration skills.
- Bachelor’s degree in English, Journalism, Marketing, or a related field (preferred).
Bonus Skills:
- Experience with cryptocurrency wallets and payment systems.
- Familiarity with various e-commerce platforms and their integration with cryptocurrency payments.
- Graphic design skills or familiarity with creating visual content.
Why Join Us:
- Opportunity to be at the forefront of the cryptocurrency revolution in retail.
- Work with a dynamic and innovative team that values creativity and collaboration.
- Flexible working environment with opportunities for growth and development.
In recognition of your valuable contributions, you will receive an equity based compensation package. Join our dynamic and innovative team in the rapidly evolving fintech industry and play a key role in shaping the future of Coincrowd's success.
Responsibilities
Develop high quality, secure, stable code for use in products and solutions for
customers, making it easier for other developers to maintain, enhance, reuse,
and localize
Work with Product Owner and/or Product Manager/Team to understand and help
refine functional requirements for new products
Develop and outline architecture and relationships between subsystems and
participates in review of those designs
Investigate and, if necessary, prototype technologies and algorithms relating to
the task
Break down a large problem into smaller components and provide a clear
solution for each piece
Ensure new code, feature or software product meets performance goals/metrics
Research external best practices and emerging technologies for possible
incorporation into company products and methodologies
Write and maintain the code following Test-Driven-Design principles
Minimum Qualifications
Bachelor’s degree in any Engineering discipline from reputed engineering
college
5 to 7 years of strong programming skills in Web and Cloud Technologies
Should have a very strong foundation in JavaScript, and must have a clear
understanding of basic web fundamentals such as prototype based inheritance,
scopes, Event Loop, Memory Management in JS, etc
Should be good at developing modular front-end applications and is expected to
have the knowledge to create good abstractions that can be reused . Should also
have in-depth understanding of latest ES6 standards such as spread operators,
arrow functions, etc
Should have strong programming skills in Web and Cloud Technologies
Should be strong in OOAD Concepts
Should have a strong hands-on in React, Typescript
Should have Hands-on experience in any of the backend language.
Should understand latest paradigms in Front End Development such as Pub-Sub
Pattern, Redux, RxJS, Service Workers, Client Caching, Lazy Loading, Dynamic
Injection, Bundle Optimisation, etc
Should have very good hands-on knowledge of CSS3 & HTML5
Should have good knowledge of Postman API Platform
Should have experience with Amazon web services – ECS, Lambda, S3, SQS, etc
Should have Hands-on experience of developing RESTful web services and
integrating the same with heterogeneous clients
Should have Hands-on experience with Relational or NoSQL Database’s
Should have a very clear understanding of TDD is expected and should have
good exposure to writing UT's and designing UI components with testability in
mind
Should have Strong Communication and Analytical skills
Flexibility under changing conditions and the ability to multi-task between
projects
Preferred Qualifications
Hands-on experience with C++
Nice to have experience with Python
Nice to have experience with CI/CD tools like Docker, Jenkins, etc
Nice to have a hands-on & Understanding of CSS Pre-processors such as SASS,
LESS, etc
- must have experience in Java, Spring Boot, Microservices , Kafka, API
- Developing applications that demand high availability and concurrency.
- Good understanding of DevOps concepts and processes
- Ability to write structured and well documented code
- Good knowledge of working with third-party dependencies and debugging dependency conflicts.
- Knowledge of Unit Testing and Build tools.
- Team Leading & Mentoring for Senior Developers
- Retail domain experience is added advantage.
- Sound knowledge of WordPress, Plugins, and Themes.
- Strong technical knowledge in PHP, MySQL, Jquery, Javascript.
- Proficient in CMS.
- WP Theme Customization & Plug-in Development.
- Knowledge of LARAVEL Framework.
- Understanding client requirements and functional specifications.
- Experience in Core PHP & developing restful API services. Knowledge of HTML, JavaScript, jquery, and CSS.
- Meeting with clients to discuss website design and function.
- Designing and building the website front-end.
- Creating the website architecture.
- Designing and managing the website back-end including database and server integration.
- Generating WordPress themes and plugins.
- Conducting website performance tests.
- Troubleshooting content issues.
- Conducting WordPress training with the client.
- Monitoring the performance of the live website.
1. Work with the founders to ship new features that solve our customers' needs
2. Work on building, maintaining, and testing the front-end of the web application
3. Work on taking architectural and design decisions
4. Work on reviewing and approving pull requests
5. Proactively identify and fix any software bugs/improvements
6. Take the initiative to improve the system's software architecture, UI, UX, scalability, and performance
7. Participate in the customer meetings for solution design and technical discussions
8. Help in customer support activities by resolving any technical queries/issues reported by the customer
1. 1+ years of experience in Vue.js
2. Proficiency with front-end languages HTML/CSS/JavaScript and multiple libraries
3. Prior experience with building and maintaining design systems
4. Familiarity with tools like Figma and experience turning Figma designs into top-class UI
5. Knowledge of REST APIs
6. Bonus points for startup experience & experience in UI/UX design
1. Azure/Infra Architect
Responsibilities
- Candidate must have demonstrated experience of migrating solutions to the Azure cloud platform
- Assess, analyze current infrastructure footprint (compute, storage, network) and complete requirement gathering (HW, SW) to move individual applications to Cloud
- Complete high level and low level design for cloud infrastructure, databases and other required components.
- Build and deploy infrastructure in cloud
- Migrate OS, Database and application from on-premise to Cloud
- Apply technical knowledge and customer insights to create application modernization roadmap and architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, orchestrating key resources and infusing key application development and DevOps technologies (e.g. App Service, containers, serverless, cloud native, Java/node.js, DevOps and OSS tools)
- Connect with Client team to remove key blockers
Qualifications
- Must have at least 1 Azure certification (Administrator, Developer or Architect)
- Must have 5+ experience in Cloud and Data center migration project as solution architect
- Must have in-depth understanding of compute, storage, network components including backup, monitoring and DR environment requirements
- Experience and understanding of large-scale applications portfolio in enterprise-wide environment (including migration of on-premise workloads to the cloud) required;
- Deep domain expertise of cloud application development solutions (e.g. IaaS, Serverless, API Management), container orchestration (e.g. Kubernetes, Cloud Foundry), continuous integration technologies (e.g. Jenkins, Spinnaker, Azure for DevOps, Chef, Puppet), web application server technologies, cloud application design, software architecture and practices (design/development/deployment, Agile, SCRUM, ALM), breadth of technical experience, and technical aptitude to learn and adjust to new technologies and cloud trends required;
- Experience and understanding of large-scale application development projects (including key coding skills and practices) required;
2. Azure DevOps Engineer
Responsibilities:
- Candidate will implement automation solutions on Azure using open source tools and technologies (e.g. Ansible, Jenkins, Chef) in any of the following technology tiers/products:
- Unix/Linux
- Microsoft Windows Server
- Oracle Database
- Middleware (IBM WebSphere, JBoss)
- VMware
- Candidate must have demonstrated experience of migrating solutions to the Azure cloud platform
- Candidate will provide expert level of automation solution support.
- Perform as primary Systems Administrator in a large enterprise environment.
- Perform Patch management tasks to include: maintaining current knowledge of available patches, deciding what patches are appropriate for particular systems, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures
- Test new releases of products to ensure compatibility and minimize user impact.
- Recommend and implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management.
- Develop, document, and automate technical processes and procedures as needed.
- Adhere to strict Information Systems security guidelines in all cases.
Qualifications:
- Must have at least 1 Azure certification (Administrator, Developer or Architect)
- Must have experience with one or more open source tools (Ansible, Chef, Puppet, Yamal, Parker, etc.).
- Hands on experience with change automation and orchestration.
- Proficient in scripting languages (e.g. Perl, Python, Bash, Ruby, etc.)
- Hand on experience with troubleshooting and diagnoses of hardware and software problems.
- Experience installing, configuring, and maintaining computer hardware and software in a large-scale enterprise environment.
- 2+ years of experience in Java Development with sound knowledge of core Java
- Should have strong hands on experience with developing web applications using Servlets and JSP, Spring, Hibernate, Web Services, HTML, JavaScript
- Should have experience of working on Tomcat/Glassfish
- Experience of Google App Engine or AWS will be added advantage
- Strong knowledge of OOAD
- Comfortable working on Linux/Unix
- Good communication skills and good organization
- Willingness to work in a team environment, as well as
- Willingness to learn new
Responsibilities:
- Write production quality code in Java, J2EE, and Spring
- Adhere to software development and source control processes, git is added Advantage
- Design, build, configure, test, and document production quality software on an iterative
- Participate in design and implementation of new software.
- Work closely with users, technical leads, project managers, and other cross-functional development
- Execute on the provided design. Active coding in key technologies is required for this development position and includes: Java/J2EE, Tomcat, Web Services, REST, and spring, Hibernate/Ibatis, XML, UNIX and
- As part of the software development process you will need to create, review, and maintain all required technical documentation related to assigned software to ensure supportability and reuse.
- This individual must develop software using disciplined software development processes, adhering to team/company standards and software best practice guidelines, and corporate policies.










