
Support Engineer
The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement.
Roles and Responsibilities
- Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally.
- Troubleshoot and resolve product-related issues, ensuring minimal disruption to users.
- Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues.
- Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback.
- Provide training and guidance to users on how to effectively use the RMS system.
- Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users.
- Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
- Respond to user queries in a friendly and professional manner, ensuring clear communication.
- Proactively follow up with customers to ensure issues are resolved to their satisfaction.
Required Skills
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Prior experience in software support preferably in a fintech or financial services environment.
- Experience with troubleshooting software and hardware issues in a production environment.
- Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
- Ability to manage multiple priorities and deliverables in a fast-paced environment.
- Familiarity with databases like SQL.

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🛠 Technical Skill Set
1. Expert Level (Power BI Stack)
- Power BI Desktop: Full mastery of the authoring tool.
- DAX & M: Proficiency in both the functional and transformation languages.
- Power BI Service: Understanding of workspaces, gateways, apps, and scheduled refreshes.
2. Supporting Technical Skills
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- Data Warehousing: Familiarity with Snowflake, Azure Synapse, or Databricks.
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Strong Senior Visual Designer Profile (B2B SaaS / Marketing & Brand Design)
Mandatory (Experience 1): Must have minimum 5+ years of experience in Visual Design / Brand Design / Marketing Design roles (not UI/UX focused)
Mandatory (Experience 2): Must have minimum 2+ years of experience in B2B SaaS companies, preferably in startup environments (0→1 and/or 1→100 journey) with exposure to building and scaling brand/design systems
Mandatory (Experience 3): Must have hands-on experience designing marketing and brand collaterals end-to-end including website assets, social media creatives, sales decks, one-pagers, event collaterals, and campaign creatives
Mandatory (Skill 1): Strong expertise in typography, layout, color theory, composition, spacing, and visual hierarchy with high attention to detail and strong design taste
Mandatory (Skill 2): Proven ability to create high-quality brand-led creatives across digital (social, ads, SEO content) and offline (events, print, brochures, swag) channels
Mandatory (Skill 3): Must have experience in end-to-end website design, including working with marketers and developers, handling handoffs, and ensuring QA for final output
Mandatory (Skill 5): Ability to create product illustrations, diagrams, and visual storytelling assets (including basic motion/GIFs) to simplify complex concepts
Mandatory (Skill 6): Strong experience working with cross-functional marketing teams (PMM, content, growth, brand) and managing multiple stakeholders/projects
Mandatory (Tools): Proficiency in Figma, Adobe Creative Suite (Photoshop, Illustrator, InDesign); basic understanding of motion tools is a plus
Mandatory (Portfolio): Portfolio must showcase B2B SaaS design work, including marketing collaterals, website design, brand assets, and campaigns.
Mandatory (Company): Product / B2B SaaS companies
Key responsibilities:
1. Identify, approach, and onboard at least 3 new clients monthly to meet company goals
2. Generate B2B leads using social media platforms (LinkedIn, etc.), outbound calls, and other networking channels
3. Develop and implement strategies to expand the client base and maintain a healthy sales pipeline
4. Build strong, long-term relationships with clients, understanding their hiring needs and ensuring satisfaction with services provided
5. Collaborate with internal teams to align recruitment solutions with client requirements
6. Prepare and deliver compelling presentations and proposals to potential clients
7. Monitor and report sales performance metrics and market trends to management
Requirements:
1. Possess experience in the recruitment industry or familiarity with recruitment processes and services
2. Demonstrate strong knowledge of B2B lead generation techniques, particularly through social media and outbound calling
3. Exhibit excellent communication, negotiation, and interpersonal skills
4. Showcase a proven track record of meeting or exceeding sales targets
5. Maintain a self-motivated, proactive, and results-oriented mindset
6. Proficient in using CRM tools, social media platforms, and other lead-generation tools
7. Manage time effectively and prioritize tasks in a fast-paced environment
8. Have 1-5 years of experience in a similar role, specifically within the recruitment or staffing industry
9. Handle multiple accounts and manage client relationships effectively
Key Competencies:
- 2+ years of experience in React-Native based app development is a must.
- Must have published at least 1 major React-Native app
- 2+ years of experience in building consumer facing Mobile Applications in React or
React Native (Layouts, animations, etc.)
- Strong UX/UI design exposure and experience in making apps work intuitively and with pixel perfect interfaces.
- Good understanding of Design and Architecture Patterns
- Strong focus on app performance
- Sound knowledge of any type of mobile app development Native(android) or Hybrid.
- Good Experience of working in React Native and its supporting architectures.
- Proficient in JavaScript, CSS, HTML5
- Strong working experience with third-party dependencies and debugging dependency conflicts.
- Ability to quickly learn React Native with Redux.
- Ability to write clean code.
- Familiarity with version control management system (e.g. git)
- Knowledge of Scrum development and DevOps
- Good time management, interpersonal and communication skills, team player.
Roles/Responsibilities:
- Work on React Native on the front end to develop Android/iOS Apps.
- Write JavaScript code in React native for the app logic. Write business logic using Reducers, Actions and Redux framework.
- Create Android/iOS specific UI for Mobile apps.
- Integrate with Native plugins or custom written plugins for specific platforms.
- Write Modular, organized and robust code.
- Write Unit tests for your code.
Role :- Jr. Copywriter
About our client -
Our Client is a next generation MarTech company, delivering end-to-end marketing and sales solutions to leading brands in India. The company's ethos is built upon the philosophy of 'Marketing Engineered', an approach that delivers marketing & sales solutions through innovative ideas in design, engineering and technology.
What you’ll be working on -
Ad copy for digital campaigns, video scripts, social media, blog posts and a certain amount of offline collateral. The role also involves ideation for advertising campaigns. The clients you’ll work on will span tech, F&B, pharma, retail, healthcare, real estate, automotive and other industries. You’ll be a part of the larger content marketing department in Pune, working closely with the client servicing team and design team to come up with ideas and creatives that make an impact!
Responsibilities:
● Interpreting client briefs and requirements
● Work closely with clients to create strong concepts from initial briefing through to execution
● Developing creative ideas and original, clear copy
● Working with the social media team to conceptualize posts
● Collaborating with the design team on visual representation of the copy
● Working collaboratively with internal stakeholders to meet deadlines
● Maintain a high awareness of relevant trending topics and news to identify content opportunities
● Be responsible for working with internal teams to gather input and validate the content
● Ensure consistency and quality across all written content
● Present and articulate concepts to clients
Desired Skills and experience:
● 1+ years of experience interest in copywriting, business communication or technical writing
● BE Computer Engineering, B.Tech in Computer Science, Graduate in Marketing
● Proficiency in the English language and accuracy in grammar
● The knack of understanding technical products (SaaS, PaaS, SAP, etc.) and writing for them
● Highly creative and imaginative
● Keen attention to detail
● The ability to work in a collaborative environment under tight deadlines
● Self-motivated and eager to learn
● Should have strong experience in Automation testing, developing and executing test cases.
● Should have strong experience in Selenium with Java & Cucumber framework.
● Should have a good amount of experience working with Mobile Application testing using Appium
● Experienced with few of the Automation Testing tools : Selenium, Cucumber, TestNG, SOAP UI/Rest API, Appium.
● Good knowledge of software testing life cycle :Test planning, Test design and execution, Defect Management, Test Reporting.
● Hands-on experience on Functional, Regression, System and UAT Testing.
● Good exposure with both Web and Mobile Automation Testing.
● Excellent defect finding, debugging, root cause analysis capabilities.
We are currently hiring a professional, skilled Software Developer to develop, create, and modify applications software or specialized utility programs of our company.
Role & Responsiblities
- Researching, designing, implementing and managing software programs
- Testing and evaluating new programs
- Identifying areas for modification in existing programs and subsequently developing these modifications.
- Writing and implementing efficient code
- Bug fixing and debugging existing code.
- Understanding product requirements, architecture, design
Qualifications & Skills Required
- Tech(CS/IT)/BCA/MCA/Any specialized course in the Required field
- Must know C/C++/JAVA/.NET
- 0-2 year experience in software development..
For C/C++ developer
- Deep knowledge and hands on experience with web applications and programming languages like- C/C++
- Design, build, and maintain efficient, reusable, and reliable C++ code
- Should have good technical skills related to Email Services Operating System and File Systems.
- Working independently and multi-tasking effectively.
- Understanding of projects from client as well as own view point
- The ability to learn new technologies quickly.
- Help maintain code quality, organization, and automatization
- Enhance product test and build infrastructure.
For Java Developer.
- Must have strong background / knowledge in Core Java.
- Must Have skills : Core java,swing ,J2EE.
- Must know about Collection Multi Threading and File handling.
- Must know how to use Eclipse/Net Beans
- Very Polished professionals with strong Communication Skills
- Excellent design, coding and debugging skills .
- Troubleshoot variety of complex software problems
- Sound knowledge of Computer Science fundamentals - data structures, algorithms, operating system concepts.
Position :Software Developer
No. of position:10
CTC- Negotiable
Location: Dehradun
Job type: full time
Timing: 10am to 7pm







