
Support Engineer
The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement.
Roles and Responsibilities
- Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally.
- Troubleshoot and resolve product-related issues, ensuring minimal disruption to users.
- Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues.
- Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback.
- Provide training and guidance to users on how to effectively use the RMS system.
- Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users.
- Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
- Respond to user queries in a friendly and professional manner, ensuring clear communication.
- Proactively follow up with customers to ensure issues are resolved to their satisfaction.
Required Skills
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Prior experience in software support preferably in a fintech or financial services environment.
- Experience with troubleshooting software and hardware issues in a production environment.
- Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
- Ability to manage multiple priorities and deliverables in a fast-paced environment.
- Familiarity with databases like SQL.

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Vacancy for Teaching profile at IT training institute.
Technobrilliant Learning solutions is hiring an "IT faculty member" for IT Training & Skill Development center.
Position available:
1) FULLSTACK JAVA/PYTHON FACULTY
Mode of job: offline( onsite)
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5+ years for Salesforce.
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Website: www.technobrilliant.com
We are seeking a highly skilled and experienced Senior Python Developer to join our team. As a Senior Python Developer, you will be responsible for developing and maintaining high-quality code for our software projects. You should have strong expertise in Python programming and extensive experience with microservices architecture. Your role will involve collaborating with cross-functional teams, implementing best practices, and ensuring the delivery of robust and scalable solutions.
Responsibilities:
- Develop, test, and maintain high-quality Python code for our software projects.
- Design and implement microservices architecture for scalable and efficient applications.
- Collaborate with cross-functional teams, including product managers, designers, and other developers, to understand requirements and deliver optimal solutions.
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- Stay up-to-date with the latest trends and technologies in Python development and microservices.
Requirements:
- Bachelor's degree in Computer Science, Software Engineering, or a related field.
- 2+ years of professional experience as a Python developer, with a focus on building robust and scalable applications.
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Job description
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Location: Delhi
Job responsibilities:
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Job Role:
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- Servicing merchant/ client requirements and meeting campaign delivery timelines
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Required Skills / Must Have:
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Ability to communicate clearly with Los Angeles team and the ability to collaborate as a team.
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Advanced knowledge of building Content Management Systems, either from your own design or from frameworks using Code Igniter.
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Experience writing unit tests for your work
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- Demonstrates strong proficiency across the Auto Industry value chain and related best practices. Possess expertise in one or more Functional areas Sales & Aftersales, Logistics, Dealer Management, etc.
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