
Support Engineer
The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement.
Roles and Responsibilities
- Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally.
- Troubleshoot and resolve product-related issues, ensuring minimal disruption to users.
- Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues.
- Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback.
- Provide training and guidance to users on how to effectively use the RMS system.
- Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users.
- Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
- Respond to user queries in a friendly and professional manner, ensuring clear communication.
- Proactively follow up with customers to ensure issues are resolved to their satisfaction.
Required Skills
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Prior experience in software support preferably in a fintech or financial services environment.
- Experience with troubleshooting software and hardware issues in a production environment.
- Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
- Ability to manage multiple priorities and deliverables in a fast-paced environment.
- Familiarity with databases like SQL.

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Role Overview
We are hiring closure-focused BDEs who can take ownership of the full sales cycle—from
first conversation to final deal.
This role is not about volume outreach. It’s about understanding intent, positioning value,
handling objections, and closing with clarity.
Key Responsibilities
•Own the end-to-end sales cycle: prospecting → qualification → closure
•Drive demand through targeted, intelligent outreach
•Lead discovery conversations and identify real buying signals
•Position solutions based on business needs (not generic pitching)
•Handle objections, pricing discussions, and negotiation
•Maintain consistent follow-ups to move deals forward
•Use conversation intelligence to improve win rates
•Build and manage a strong, conversion-focused pipeline
What We’re Looking For
•1–4 years of experience in B2B sales / closing roles
•Proven ability to convert conversations into deals
•Strong objection-handling and negotiation skills
•Ability to read between the lines in business conversations
•Platform-savvy (LinkedIn, Telegram, communities, outbound channels)
•Comfortable leveraging AI tools for research and personalization
•Diplomatic, composed, and persuasive communication style
•High ownership mindset—focused on revenue, not activity
Core Traits That Matter
•Closing mindset over lead generation mindset
•Clarity over pitch
•Timing over pressure
•Consistency over bursts
What Success Looks Like
•Strong lead-to-close conversion ratio
•Ability to independently drive deals
•Predictable contribution to revenue
Position: Lead Generation Intern
Type: Performance-Based Internship
About the Role
We are looking for a Lead Generation Specialist Intern who is interested in learning how businesses identify and approach potential clients. In this role, you will help the team find potential leads, organize prospect information, and support outreach efforts. This internship is ideal for someone who wants hands-on experience in business development and sales research.
Responsibilities
- Identify potential clients through online research and professional platforms such as LinkedIn
- Collect relevant information such as company details, contact information, and decision-makers
- Add and update lead information in the company CRM system
- Maintain accurate records of prospects and interactions in the CRM
- Assist the business development team with outreach and follow-up activities
- Track and report the progress of leads generated
Requirements
- Good communication and organizational skills
- Comfortable with online research and finding business contacts
- Basic understanding of spreadsheets and digital tools
- Interest in business development, marketing, or sales
Relevant Skills
Lead Generation, Market Research, LinkedIn Outreach, CRM Management, Data Entry, Communication Skills, and Time Management.
This is a performance-based internship offering an opportunity to gain practical experience in lead generation and business development.
What we look for:
Resourceful individuals with a creative spirit to sketch our brand image through vividly portrayed content.
Responsibilities:
- Develop persuasive SEO-optimized content for blogs, campaigns, and newsletters
- Create research-oriented industry-specific content for websites
- Proofreading content before delivery
- Identify customers’ needs and gaps in content and recommend new topics
- Generate fresh content ideas for social media
- Work with graphic designers to digitally deliver content concepts
Requirements:
- Graduate in any stream with exceptional writing skills
- Good communication and interpersonal skills
- Proficient with Microsoft Office Suite and Google Docs
- Ability to multitask, prioritize and manage time efficiently
Job description:
- Maintain the database of candidates along with all follow-ups related information.
- Posting vacancies on portals.
- Match the profile of the candidate on technical grounds Responsible for negotiation, paperwork validation and closed candidates for assigned requisitions.
- Responsible for editing and formatting resumes matching consistency and giving visual and technical perfection to them for presenting it to clients.
- Maintaining Candidate/Vendor relation on the progress of submittals made, Interview Coordination and taking care of the joining formalities, background checks, references, coordination with internal accounting team and for timesheets, etc.
- Ensure the target is met in terms of required submittals daily as well as required number of placements.
- Marketing our Bench Consultants (H1 Transfer/OPT/CPT/F1/L1, GC, and US CITIZEN).
- Developing new contacts with tier 1 vendors / Clients. Someone who has been in the industry and can be bring existing clients to support us.
- Should be able to generate Leads by cold calling to acquire a new direct client.
- Understanding their requirement and clearly articulating the resume and formatting it as required.
- Communicating with the consultants daily and update about submissions and interviews.
Required Candidate profile:
- Any graduate can apply (BBA/BCOM will be preferable)
- Good Communications Mandate.
Experience:
- Freshers and Experienced (Min 6 months relevant experience)
Working Location:
- 3rd Floor Vicenza House, Friends Society, Opp. C H Jewellers, Alkapuri, Vadodara, Gujarat 390007
Working Hours:
- US Shift (Mon-Fri)
- Onsite
Taking ownership of customer issues reported and seeing problems through to
resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the
customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to
drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for
further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on
rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while
expanding on the core knowledge
Primary skills:
1-3;3-8 years of relevant experience.
Strong technical knowledge on:
Cloud Technologies – AWS, Azure etc.
Databases – SQL, Oracle, MySQL etc.
Operating Systems – Linux, Windows etc.
Networking – Basic networking concepts and troubleshooting
Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience
with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required)
Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load
balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus,
but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft))
Senior PHP Developer
Experience: 5+Years
Location: India(Remote)
What’s the opportunity?
AiTrillion is looking for a Sr. Developer with experience in
- PHP
- Zend Framework CI
- NodeJS, Express
- Loopback
- Serverless Framework & CLI
- AWS Lambda
- API Gateway with MySQL
- MongoDB
- DynamoDB database experience
What will you be doing?
- Strong Development/Management background with experience in Developing Products with large-scale user transactions and having critical business nature.
- Must be able to build the technical architecture/stack of the product from scratch including server interactions, scripts, deployment stage, features with a cost-effective manner.
- Hands-on implementation of the critical interfaces and complex modules of the systems and features as a solution architecture and design.
- Provide timely deliverables, estimates, and complete tasks in an Agile development environment.
- Reviewing code for coding standards and accuracy and functionality.
- Help the team to solve complex coding problems and troubleshoot the issues.
What skills do you need?
- Minimum 5+years of Technical Lead experience.
- Handle on any MVC PHP Frameworks Like Zend Framework, Laravel
- Must have experience on NodeJS, Express, Loopback
- Good to have hands-on Serverless Framework & CLI, AWS Lambda, API Gateway, SQS, SNS, Step Functions
- Must have experience working with JavaScript technologies like NodeJS, AngularJS, React.
- Hands-on Relation, Non-relation, MYSQL, Data Lakes, HIVE, Apache Spark, MongoDB, Apache Cassandra, Streaming Analytics, In-Memory, NoSQL Database.
- Must have a good understanding of building and using REST APIs and Different Authentication Protocols.
- Good to have experience with Amazon Web Services (EC2, RDS Aurora, Lambda, API Gateway, S3, CloudFront )
- Must have experience building microservices and customer-facing APIs.
- Must have a sound understanding of failure modes, resiliency patterns, and techniques to enable robust, self-healing architecture.
- Develop Business Domain-Driven Reusable Microservices.
- Knowledge of version control systems like GIT (mandatory).
- Experience with Google Cloud is a plus.
- Experience with the process of automation and load testing is a plus.
At AiTrillion, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
PHP Developer
The ideal candidate will efficiently and quickly write PHP in a timely and scalable way in order to improve the code-base of the company's products in meaningful ways. This candidate will be able to test the code and make adjustments where necessary. They should also have experience in contributing to the whole software design lifecycle.
Experience: 4-5 Years
Primary requirement:
- Custom PhP website Development
- Proficiency in Laravel and / or Codeigniter
- Through knowledge of MVC structure
- Angularjs, React JS, Node JS, Vue Js (Mastery in any one)
- JS, AJAX, HTML, CSS
Skills Required
- Have thorough knowledge of PHP, JavaScript, AJAX, jQuery, HTML5, CSS3, Bootstrap
- Possess the ability in Angular js, React js
- Top-notch programming skills, ability to produce quality code that is maintainable, efficient, reliable and secure.
- Development of APIs as required. Rest or Soap API integration.
- Strong knowledge of MVC is required
- Must Know Framework like Laravel, CodeIgniter, Cake Php, Yii
- Have experience in MySQL, MariaDB databases.
- Distributed version control and regular deployments.
- Have Good Communication skills.
Responsibilities
- Write clean, well-designed code
- Troubleshoot and test core product software to ensure strong optimization
- Contribute to all phases of the development life cycle
Qualifications
- Experience of 4-5 years in Wordpress development and Application Development
- Strong knowledge of relational databases, tools and PHP skills
Employment type: Full-time
Location: Ahmedabad
Salary: as per company standards
- Research and develop statistical learning models for data analysis
- Collaborate with product management and engineering departments to understand company needs and devise possible solutions
- Keep up-to-date with latest technology trends
- Communicate results and ideas to key decision makers
- Implement new statistical or other mathematical methodologies as needed for specific models or analysis
- Optimize joint development efforts through appropriate database use and project design
Qualifications/Requirements:
- Masters or PhD in Computer Science, Electrical Engineering, Statistics, Applied Math or equivalent fields with strong mathematical background
- Excellent understanding of machine learning techniques and algorithms, including clustering, anomaly detection, optimization, neural network etc
- 3+ years experiences building data science-driven solutions including data collection, feature selection, model training, post-deployment validation
- Strong hands-on coding skills (preferably in Python) processing large-scale data set and developing machine learning models
- Familiar with one or more machine learning or statistical modeling tools such as Numpy, ScikitLearn, MLlib, Tensorflow
- Good team worker with excellent communication skills written, verbal and presentation
Desired Experience:
- Experience with AWS, S3, Flink, Spark, Kafka, Elastic Search
- Knowledge and experience with NLP technology
- Previous work in a start-up environment
Roles & Responsibilities:
- 4+ years of experience as both a hands-on architect and a software engineer
- Leadership experience in creating, deploying, and iterating excellent software
- Extensive problem-solving skills
- Good written and vocal communication skills (in English)
- Proficiency in the following skills and technologies is mandatory: Core PHP, CodeIgniter, WordPress(CMS), MVC Framework, MYSQL(Database), OOP, JavaScript, jQuery, HTML, CSS, Laravel 5, Opencart, AngularJS, GIT, SVN
- Capture high level requirements quickly from client or the sales team
- Be able to estimate with limited information by guesstimating based on some logical reasoning and assumptions
- Be able to clearly state the assumptions for the estimate
- Has good command over presentations and be able to quickly create a pre-sales presentation for the sales team
- Strong understanding of technology
- Ability to research out potential products / technologies for the proposed solution








