Freshworks Careers

Qualification/Experience: Bachelor’s degree preferred in computers, marketing or similar stream 1-4 years experience (in sales) Responsibilities: Build product and domain expertise by understanding product functionalities, market positioning, competitive landscape, product market fit and so on Establish and maintain healthy relationship with partner teams, prospects and customers in various geographies Own and meet assigned sales targets (co-owned by channel managers) by working closely with partner sales teams Collaborate with various internal functions like presales, customer success, marketing, and support to ensure seamless support for partners and customers Understand local markets thoroughly including factors influencing buyer’s decisions like economy, technology, and so on Assist partners on issues with conversions, objection handling, providing necessary resources to achieve closure Discover and implement new / market-specific lead generation exercises to supplement inbound lead generation, working closely with marketing teams and reseller sales teams Be the single point of contact for partners for all things technical Provide L2 support and follow up for partners on customer queries Arrange online training sessions and ensure partner is upto to speed with what's new in the product Handle incoming support tickets from partners, manage escalations from partners/customers Requirements: Be willing to work in night shift Demonstrate high project management skills, scope management, resource planning, task tracking, and budget management Excellent verbal and written communication skills Self-motivated with a proactive approach on projects Technical knowledge Attention to detail, ability to articulate clearly Interpersonal skills, ability to build rapport - required for close collaboration with cross-functional teams at Freshdesk and with partners in the assigned territory