Nerve Solutions
https://nerve.solutionsAbout
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Jobs at Nerve Solutions
Support Engineer
The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement.
Roles and Responsibilities
- Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally.
- Troubleshoot and resolve product-related issues, ensuring minimal disruption to users.
- Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues.
- Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback.
- Provide training and guidance to users on how to effectively use the RMS system.
- Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users.
- Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
- Respond to user queries in a friendly and professional manner, ensuring clear communication.
- Proactively follow up with customers to ensure issues are resolved to their satisfaction.
Required Skills
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Prior experience in software support preferably in a fintech or financial services environment.
- Experience with troubleshooting software and hardware issues in a production environment.
- Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
- Ability to manage multiple priorities and deliverables in a fast-paced environment.
- Familiarity with databases like SQL.
Roles and Responsibilities
- Create detailed test cases based on product requirements
- Perform thorough testing to ensure the quality of the product
- Sign off on releases after thorough testing and validation
- Develop and execute sanity test cases to validate basic functionality
- Collaborate with development teams to ensure the proper testing of new features and functionalities
- Report issues and track them to resolution
- Ensure continuous improvement in testing processes and documentation
Required Skills
- Strong knowledge of software testing methodologies
- Ability to write detailed and effective test cases
- Familiarity with testing tools and platforms (Jira)
- Excellent attention to detail and analytical skills
- Understanding of product functionality to create relevant test cases
- Familiarity with sanity testing and its application
Support Engineer
The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement.
Roles and Responsibilities
- Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally.
- Troubleshoot and resolve product-related issues, ensuring minimal disruption to users.
- Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues.
- Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback.
- Provide training and guidance to users on how to effectively use the RMS system.
- Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users.
- Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
- Respond to user queries in a friendly and professional manner, ensuring clear communication.
- Proactively follow up with customers to ensure issues are resolved to their satisfaction.
Required Skills
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Prior experience in software support preferably in a fintech or financial services environment.
- Experience with troubleshooting software and hardware issues in a production environment.
- Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
- Ability to manage multiple priorities and deliverables in a fast-paced environment.
- Familiarity with databases like SQL.
As a full-time Software Developer, they will be responsible for designing and developing new features and integrating APIs to fulfil product requirements. In addition to hands-on development, they will also be involved in development testing and ensuring that releases are thoroughly tested and published.
Roles and Responsibilities
- Work on development tasks, focusing on new features and API integration
- Perform development testing to ensure functionality and performance
- Publish releases after thorough testing and validation
- Continuously improve the quality and efficiency of the development process
- Provide technical assistance and resolve issues faced by the team
Required Skills
- Strong proficiency in web development technologies (C#, C++, MongoDB, etc.)
- .NET Developers
- SQL Knowledge and Java
- Experience with API integration
- Solid understanding of development testing methodologies
- Experience with version control systems like Git
- Strong problem-solving skills and attention to detail
- Excellent communication and mentoring abilities
- Ability to work independently and as part of a team
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