Restaurant manager

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements

Skills & Competencies

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.
• Strong team player who collaborates well with Team Leads and Account Managers.

We are looking for a Sr Manager- Talent Acquisition for our client which is a Construction Tech start-up backed up by the renowned group.

Roles & responsibilities:
- In this role, you will be responsible for achieving the Company's talent acquisition objectives by sourcing, evaluating and hiring candidates.
- You will work to locate and attract the best and brightest talent to the company.
- You will be leveraging technology and data to make smart business decisions and be the subject of hiring for all levels in the business.
- Stakeholder management
- Plan and implement a Talent Acquisition strategy for the company.
- Design, develop and maintains the recruitment process and metrics
- Identify the skills and competencies required to support current and future business activities
- Utilize recruitment media, job fairs, and e-recruiting tools as required to attract qualified candidates
- Source and evaluate resumes and interview candidates to ensure that their skills and abilities meet the requirements for open positions
- Competition mapping: Identify competition companies and gather key insights about their team structures and profiles
- Builds a quality relationship with internal customers and external recruitment agencies
- Ensure timely delivery of HR processes through the employment lifecycle
- Responsible for smooth pre-boarding & onboarding of all the selected candidates
- Drive assigned HR projects with rigor and accountability

Requirements :
- 10+ years of recruitment experience (IT & Non-IT hiring)
- Master's Degree in HR from a reputed institute
- Planning & Organizing - prioritizes & plans work activities, well organized & methodical approach

- Familiar with a wide variety of sourcing avenues.
- Excellent oral and written communication skills

- Ability to prioritize, multi-task and meet deadlines and targets

Role: Direct Sales Executive

Location: Hyderabad

Type of job: Full-Time

Responsibilities 

• Presenting the products and services to the customers. 
• Identifying potential customers via cold calling. 
• Working in collaboration with the team members. 
• Meeting the monthly sales goals and expectations. 
• Taking feedback from the customers and working on them. 
• Writing sales contracts as per the company’s requirements. 
• Making sure the customers are well informed about the sales proposal. 
• Tracking and analyzing the sales performance metrics. 
• Understanding the current market potentials. 
• Resolving customer complaints and issues if any before making the sale. 
• Building a positive relationship with the customers. 
• Making sure to provide excellent customer service and customer satisfaction. 
• Preparing monthly sales reports and presenting them to the higher management. 
• Staying up-to-date on the latest technologies and developments in the industry.

Requirements:

• A proven track of sales record will be advantageous. 
• Good networking and people skills are required. 
• Excellent oral and written communication skills. 
• Excellent Convincing skills.

Across Asia, and Africa with our headquarters in India, branches in Singapore, and Johannesburg.

Perks:

• Incentives based on sales
• Travel Allowance.

WHO ARE WE?

• We are extremely delighted to introduce our successful Enterprise. We Qurinom Solutions, offer you the best assistance for your business in information technology. Our multifaceted team of highly qualified and experienced people from diverse professional fields assures you of superior quality of Products & services in almost every domain. Precision and punctuality towards services are our forte. We are obliged to serve our customers & clients in a versatile manner.

WHAT We do

• We build large-scale applications over mobility over AI, Image processing, ML, and NLP and also serve hedge clients across Asia, Africa helping our clients with cutting-edge services like Digital transformation, IT Consulting, UX/UI Modernization, VR/AR, Cloud migration, Embedded Systems, IoT & Blockchain.

WHY Join US?

• Creating an Employee friendly environment is our assurance.
• Your growth and development, excelling in your career is our responsibility.
• Will be a great Team Player working closely with the stakeholders in the company.

• You'd have to set up your own shop, work with design customers to find generalizable use cases, and build them out.
• Ability to collaborate with cross-functional teams to build and ship new features
• At least 2-5 years of experience
• Predictive Analytics – Machine Learning Algorithms, Logistics & Linear Regression, Decision Tree, Clustering. 
• Exploratory Data Analysis – Data Preparation, Data Exploration, and Data Visualization. 
• Analytics Tools – R, Python, SQL, Power BI, MS Excel.

To get transparent and quick status update, apply on: https://rb.gy/lealon

What you need to have:

• The incumbent is solely responsible for executing a project effectively & efficiently, within the given deadline. One point contact for all the assignment related issues.
• The incumbent should have the ability to manage various projects efficiently at a time.
• Able to explain the concept of Mystery Shopping to Freelancers and should make sure that they register & assign shops to Freelancers based on the criteria provided by the clients
• Train and guide shoppers to perform the audits as per client requirements
• Makes sure that the assignment timelines are strictly followed.
• Should be proactive in getting new Freelancers and add them into our database
• The incumbent should have knowledge about international job portals
• The applicant should be prompt in handling client queries