Sr. UX Designer

Hybris Professionals are responsible for e-commerce application development while providing expertise in the full software development lifecycle, from concept and design to testing.

• Setting expectations and features priorities throughout development life cycle.
• Writing well designed efficient code.
• Determining and implementing design methodologies and tool sets.
• Completing application development by coordinating requirements, schedules and activities.
• Envisioning the overall solution for defined functional and non-functional requirements; and being able to define technologies, patterns and frameworks to materialize it.
• Designing and developing the framework of the system and being able to explain choices made. 
• Writing and reviewing design document explaining overall architecture, framework and high-level design of the application.
• Troubleshooting problems across multiple environments and operating platforms.
• Creating technical documentation and assistance tools for customers.
• Researching and learning new technologies to update knowledge.
• Participating in educational opportunities/trainings and reading professional publications.
• Contributing to team meetings.
• Enhancing organization's reputation by accepting ownership for accomplishing of tasks.
• Exploring opportunities to add value to job accomplishments.

Job Title: Customer Support Executive

Location: Bangalore, India

Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.

Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.

To know more visit https://elocitytech.com/

Responsibilities:

Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.

Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.

Handle customer phone calls, ensuring professional and courteous communication.

Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.

Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.

Establish and maintain positive relationships with clients and customers, both in person and over the phone.

Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.

Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.

Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.

Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.

Qualifications:

Proven experience in a customer support or related role, preferably in a fast-paced environment.

Excellent product knowledge and the ability to quickly grasp and understand complex concepts.

Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.

Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.

Ability to build rapport with customers and establish trust and credibility.

Proficiency in working with Excel workbooks for data management and reporting purposes.

Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.

Good organizational skills and attention to detail.

Ability to work well under pressure and in a team-oriented environment.

Responsibilities :

• Determine the scope based on requirements, designing and building security components, and testing efforts, including stating the scope of work, calculating the resources, required in delivering the services and advising the senior system engineer preparing the quotation
• Install and configure services as per the approved implementation plan
• Carry out technology, professional and maintenance support services as per scope within the stipulated duration/ timeline.
• Provide level 1/2 support (basic hardware break-fix & troubleshooting of hardware and software issues) for installed services
• Provide technical deliverables such as high-level design documents, user acceptance test (UAT) doc and as-built documentation
• Provide outstanding quality of service and meet predefined customer service level agreements (SLAs)
• Undergo technical training and obtain technical certifications that are required to meet suppliers' mandatory technical requirements
• Conduct knowledge transfer training (where required)

Knowledge, Skills and Experience :

• Minimum 3 years of relevant experience
• Certified in at least one of the technology domain (Infrastructure hardware and software, network, security)
• Expertise on any two firewalls Specially - Palo Alto, Checkpoint, Fortinet, WAF
• Strong technical knowledge on the assigned solution domain/product
• Expertise in enterprise security products implementation, migration and support.
• Implements security solutions infrastructure and/or application including the design, configuration, development, testing and deployment of security-related technologies such as Firewalls, WAF, LB , IDS/IP
• Strong interpersonal skills with a customer-centric attitude; oral and written communication skills
• Strong attention to technical details, priority management and planning skills
• Ability to work independently with little to no supervision
• Results-oriented
• Security Certifications such as CCNP/CCIE Security or CCSA/CCSE/CCCP/PCNSE/Fortinet NSE1/2/3/4 are desirable

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives

What you need to have:

• Getting things done as per the requirement of the team
• Coordinating with different stakeholders and ensuring timely delivery of curriculum deliverables
• Organizing, modifying and updating existing workflows
• Setting up and fixing operational processes which are not functional
• Ensuring quality assurance is in place for all deliverables

Desired Candidate Profile

• Operational experience in any industries (Preferably start-ups)
• Strong Academic background (Mass communication/Lit/Mass media/Journalism)
• 1-2 years of experience
• Strong sense of ownership for work
• Innovative Mindset
• Flexibility, perseverance, empathy and being graceful under pressure are important attributes to have/ develop

We are looking for a driven, talented full-stack developer, obsessed with coding to join our development team. We have been called the hottest SaaS startup in the interior design space many times, so if you join us, you’ll have the rare opportunity to build a product like Canva from scratch! Not just that, you’ll get to learn various exciting technologies that power products like Figma. 

So if you’re smart, curious about new digital technologies, and moonstruck about the quality of your code: You have a love-hate relationship with code bugs – you hate to see them, but if they do pop up once in a while, you are amazingly efficient at throwing them out of your code, with love. - this job is yours!

Requirements:

• 3 years experience on MongoDB, Express, VueJs/ react.js and NodeJs(MEVN stack)
• Hands-on with JavaScript with detailed knowledge of browser peculiarities
• working experience on Node.js/Python/Java, on the server; Express JS; MongoDB and VueJs/react.js/NuxtJs on client side.

Oh and just like everyone else, we love bonuses too. Any work experience in the below would be a sweet add on:

• Experience with cloud technologies such as AWS

• Creating robust and secure RESTful web services in XML and JSON, JavaScript, jQuery