Travel Desk Executive || Alkapuri, Vadodara || Night Shift

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ekostay is currently hiring a Property Manager to manage & lead the on ground team for operational excellence on maintenance as well as client satisfaction levels.

Role- Property Manager

Industry Type- Homestay

Job Details (Not limited to):

- Overlook the operations in the region

- Streamline the operations

- Follow up with the on-ground team to ensure tasks assigned are completed on time.

- Purchase of vendors and suppliers upto the allocated budget and take necessary approval for the same

- Assist the transformation team in getting the property renovated and refurbished in the allocated time frame.

- Liaison with the government bodies as and when need be.

- Overlook the on-ground team training and assessment.

- Timely reporting and approvals to be taken from the Operations Head.

- Ensure the properties are maintained as per Ekostay hospitality standards.

- Carry property inspections and audits on a regular basis.

- Ensure maintenance work is done on a timely basis

- Maintain files/records of AMC, purchases, petrol spends, etc

-Work on monthly audits of markets

-Maintain sheets and documents online in a systematic manner (as per company policy)

- Daily reporting and proactive on various organisational whatsapp groups and mails.

- Overlooking property management

- Overlooking client relations & handling escalations

- Handling market accounts

- Overlooking property acquisition

- Team management & training

- Overlooking Labour and material procurement

- The job requires the personnel to stay in the required region permanently and report to Mumbai office whenever called upon.

Prerequisite-

1. Should have headed & handled a team of at least 4 personnel directly under him before

2. Experience in client servicing

3. Fluent in communication (English-Hindi-Marathi)

4. Civil knowledge

5. Street Smart

6. Motivated and driven

7. Should have a 2 wheeler

8. Negotiation skills

9. Vendor Management

Location: Maharashtra - Igatpuri, Panchgani, Alibaug, Lonavala, Goa

Experience - 6 months - 2 years

Salary - 25k - 30k

We are a digital product engineering company looking for an awesome Project Manager with a diverse technology background to help our clients build quality software products.

You should have a good understanding of software product development and lead a team of developers and designers to deliver custom solutions for our clients.

Role + Responsibilities:

• Manage projects using agile/scrum methodologies throughout full life-cycle of projects
• Gather and understand requirements, transform and triage requirements into documents, user stories, etc. 
• Plan sprints, assign tasks, do daily scrum meetings, communicate with clients, identify risks, create test/release plans, review test cases etc. 
• Decipher through ambiguity to clearly define and communicate deliverables, timing and scope information internally and externally, as needed.
• Use your technical expertise in web/mobile/cloud technologies to drive improvements delivery quality
• Deciding on architecture and approach to the projects, providing technical guidance to the developers, checking their progress and status of the projects.
• Ensuring that the applications and the programs do not have glitches, errors, or low functionality.  
• Well-versed in fundamental visual and UX design skills including responsive design.

Requirements

• Technical background with over 5 years dabbling into multiple technologies and grasping crux of them.
• Experience with managing and mentoring teams to deliver projects successfully.
• Experience with SCRUM/Agile methodologies medium to large scale application development projects.
• Strong interpersonal skills including mentoring, coaching, collaborating, and team building.
• Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view
• Exposure and expertise in design patterns and software design patterns in general
• Experience with developing complex projects/programs from design and development to production.

• Own the product strategy; Understand customer requirements, market gaps/ need gaps and drive release-level feature choices.
• Connect activities and deliverables to business outcomes.
• Should be highly granular & hands-on.
• Constantly test his own products, create edge cases and if required should have the ability to write and define product specs from scratch.
• Have the ability to be able to work with complex cross functional teams/ should be able to influence cross functional teams: Engineers, Architects, category, business & finance.
• Should be data obsessed.
• Derive insights from data and use the same for product improvements and iterations.
• Also educate cross functional teams with actionable derived from deep data insights.
• Must aggressively defend a good strategy against random changes, fads and single-customer escalations.
• Candidate must push to allocate technical resources strategically among products.
• Integrate usability studies, market analysis, CST use-cases, NPS related data into product requirements to enhance user satisfaction and execute product specs for further execution.
• Design and execute a continuous testing plan for important end-to-end flows working

• Should have the experience of managing healthy conflicts and drive people towards the customer goals and organisation priorities.
• Should have the ability to define economic rationale for every major effort and translate into metrics.
• Hand in hand with QA team to deliver excellent experience.
• Work experience in the Ecommerce industry is highly preferred.
• Desired Skills: - Passionate about building world class products on the web / mobile

Senior Software Engineer - Backend

About the company

We are building analytics on natural language to help product development teams learn from large-scale customer feedback. Since our inception in 2020, we have been backed by top-tier VC firms from Silicon Valley and India. Today, we are proud to partner with some of the fastest scaling Product Led Growth companies. We are growing really fast and excited about having more people join us on this journey

Roles & Responsibilities

• Working closely with founders to develop the entire backend and build out product features at a rapid pace.
• Identifying and driving innovative solutions to address the most critical needs of our customers.
• Work in close collaboration with cross-functional partners in data science, design and frontend functions.
• Solve complex MLOps (model deployment, monitoring, training) challenges.
• Build cost effective and scalable systems.
• Contribute to product development by pitching in with ideas and doing proof-of-concepts.

Qualifications

• Over 2 years of work experience in the industry.
• Experience of domain modelling and deep understanding of distributed systems.
• Proficiency with any part of our technology stack: Golang, Serverless, Event Driven Architectures, NoSql/SQL, Elastic Search, Graphql, Microservice Architecture
• Hands-on experience in using versioning systems like Git.
• Experience working with CI/CD pipelines.
• Experience with automated test suites
• Strong interpersonal skills and a desire to work collaboratively to achieve objectives
• Excellent organisational and analytical abilities

Benefits and Perks

• Autonomy and Ownership
• Smart, Humble and Friendly peers
• Competitive remuneration package with equity options
• Generous vacation
• Maternity and Paternity leaves
• Learning & Development resources
• Initial grant to setup home-office 
• Monthly stipend for coffee / nutritional supplements

• Working closely with sales and operations & Sales team on all diversity involving recruitment to ensure fairness in hiring practices
• Using various methods to recruit and network with potential candidates including social media platforms, networking events, job fairs, job portals and campus hiring
• Ensuring proper onboarding for new hires and the necessary paperwork is completed promptly and accurately
• Providing feedback to management about details regarding applications
• Using standardized screening techniques, Assess the skills, qualifications and experience of potential candidates
• Coordinating the hiring process end-to-end

What you need to have:

• Proven experience of 4-6 years as a Talent Acquisition Specialist, TA lead, or similar role
• Should have experience into sales hirings and building sales teams
• Edu-tech experience preferred.
• Hands-on experience with the largest job sites like, Indeed, LinkedIn and Campus Hiring
• Experience with full-cycle recruiting, using various interview techniques and evaluation methods
• Familiarity with applicant tracking systems
• Strong interpersonal skills and communication skills
• Team spirit

• Facilitating all Board Meeting and CEO reviews (weekly/ monthly/ quarterly)
• Flagging risk from smallest to largest which can derail projects or cause tart misses
• Owning and organizing quarterly planning sessions with internal partners with content, agenda, preparation, and oversight of deliverables
• Helping drive data driven presentations for the leadership team in both internal and external engagements
• Driving cross-functional objectives at the leadership level with exceptional project management and ownership

Desired Candidate Profile

• Graduation/ Post graduation (preferably in Strategy and Finance)
• 3+ years of experience in assisting executive leadership
• Excellent communication skills (English & 1 regional language)
• Competency in using MS Word, Excel & PowerPoint
• Working knowledge of data tools
• Understanding of business operations and related finance
• Comfort running strategic workshops with executive teams
• Extensive program management skills and ability to lead and facilitate strategic initiatives in a cross-functional environment
• Ability to partner, execute, and lead through influence