Travel Desk Executive || Alkapuri, Vadodara || Night Shift

Seeking a detail-oriented Market Research Analyst to conduct surveys and analyze customer preferences and statistical data. Your role will involve providing valuable insights to support customers in their decision-making processes related to product designs, pricing, and promotions. As a successful Market Research Analyst, you will have the ability to independently analyze qualitative data, identify trends, assess strategies, and evaluate competition, with the ultimate goal of enhancing competitiveness. Your responsibilities will include gathering and interpreting market research data, generating reports, and presenting findings to stakeholders. We are looking for a self-motivated professional with strong analytical skills and a deep understanding of market dynamics. Join our team and contribute to our company’s success by helping us make data-driven decisions to optimize our products and strategies.

Position: BPO Team Leader – Customer Service & Renewals

Location: Delhi

Experience:

Minimum 2 years of documented experience as a Team Leader in outbound customer service.

Recent experience must be in Customer Service.

Experience in outbound service combined with renewals and upselling is a strong plus.

Should have managed call flows ranging between 100 to 150 calls per day.

As a Team Leader, must be willing to take calls when required.

Total experience should not exceed 5.5 years.

Work Schedule:

Day Shift

2 rotational offs

Qualification:

Minimum HSC (High School Certificate)

Compensation:

Maximum salary up to ₹7 LPA (approximately ₹55K per month)

Additional variable pay up to ₹2 LPA

Responsibilities:

• Develop and maintain dynamic websites and web applications using PHP, HTML, CSS, JavaScript, and other relevant technologies.
• Proficient in frontend frameworks and libraries like HTML, CSS, Bootstrap, jquery, ajax.
• Design and implement both static and dynamic websites catering to client requirements.
• Create and maintain Content Management Systems (CMS) and Customer Relationship Management Systems (CRM).
• Utilize problem-solving skills to troubleshoot and resolve issues in existing web applications.
• Collaborate with cross-functional teams to ensure effective communication and successful project delivery.
• Keep abreast of industry trends and emerging technologies to continually improve development processes.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or relevant field.
• Proven work experience as a PHP/ CodeIgniter Developer with a strong understanding of frontend and backend development.
• Expertise in creating static and dynamic websites, along with hands-on experience in CRM development.
• Strong problem-solving skills with the ability to analyse and resolve complex issues efficiently.
• In-depth knowledge of PHP frameworks such as CodeIgniter and Laravel, RESTfull APIs.
• Familiarity with version control systems (e.g., Git) and agile methodologies.
• Excellent communication skills and the ability to work in a collaborative team environment.
• Proficiency in MySQL, SQL
• Should be able to integrate thirdparty APIs

Preferred Qualifications:

• Experience in deploying and managing web applications on different hosting platforms.

Job Description:

• Monitor entire field and DC network, ensure smooth operations for various NMS systems
• Ensure timely alerts in case of any events or parameters crossing threshold
• Ensure timely publishing of relevant reports and statistics
• Keep NMS database updated as per network evolution
• Plan and upgrade HW capacity, SW version, redundancy, connectivity with network elements and other applications as required
• Test and deploy bug fixes, new features/products related to NMS applications
• Quickly troubleshoot any issues with NMS systems and provide RCA, implement AIs
• Analyse and assist business and tech teams with new data analytics
• Vendor relationship management for issues, upgrade, new product evaluation etc.
• Manage connectivity, capacity and redundancy for all applications & network
• Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.

Requirements:

1. Should have years of work experience in Telco / ISP background
2. Must have hands on experience in network monitoring and managing corresponding systems/tools
3. Must have in depth understanding of SNMP and various parameters to be monitored for smooth network operations and troubleshooting
4. Should have good understanding of TCP/IP, networking, switching and routing
5. Should have good understanding of MSSQL, MySQL DB, Windows server, basic OS & virtualization concepts
6. Should be good in at least one scripting language like Python
7. Should have work experience on Solarwinds or similar leading NMS system
8. Should have experience in planning and operations of distributed L3 network
9. Should be available 24*7 for emergency situations
10. Should be able to work in very late night for planned activities
11. CCNA/CCNP Certification is Preferred.
12. Understanding of FTTH, GPON & Wifi concepts is an advantage
13. Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering

About Us :

We are the largest and most active online platform for international education!

Yocket was established in 2015 with a mission to connect people to the world's best learning opportunities.

Today, Yocket is the largest community-driven online platform for international education. We help study abroad aspirants by connecting them to the best universities over the world. Till date, we have helped more than 10,00,000 students across countries pursue their higher education.

Every day thousands of students use our products to explore universities and connect with peers and alumni from renowned universities. Recently we were chosen as one of the Top 100 Indian Startups by Google and MeitY’s Appscale Academy Initiative !! We’re also ranked #18 on AppStore Top Charts - Education!

At Yocket, we strive to help our employees find passion and purpose. Join us in changing the way students make their decisions about education. If you wish to create an impact and help students get the best education by taking our vision ahead, we would love to have you on our team!

Job Description:

-The employee will be involved in direct sales.

- Will be responsible to build rapport with students and their parents.

- Needs to have an understanding of the student profile.

- Good to have CRM Knowledge

- Good target records

- Open to making from different sources

- Open to traveling

- Open to attending Virtual events and Physical events/seminars/Webinars

Requirements:

0- 1 year of experience in Sales

- Bachelor's degree or equivalent experience.

- Excellent written and verbal communication skills.

- Highly organized with excellent attention to detail.

- Prior experience in sales/knowledge of sales tools

Benefits :

* Medical Insurance

* 6 days a week and Flexible work timings

* No boss kinda culture (We have mentors, not bosses, bring your own idea to the table without any hesitation)

* Access to your personal psychological counselor (We take care of your mental well-being)

*Please note that the selected candidate will have to work from our Mumbai Office for 6 days*

In today’s high-demand equals high-price world, our client focuses on being a universal factory that produces high-quality industrial goods at costs that are globally competitive. The services offered by them include sand casting, investment casting, sheet metal stamping, injection molding etc. and the industries served by them include railways, apparel, consumer electronics etc.

So far in their journey, their network includes, approx., 10K+ suppliers, 600+ customers, 2K+ projects, serving 15+ countries and 25+ industries.

Headquartered in Bangalore, they also have offices in the USA and Singapore. They have raised a total of approx. $649M in funding over 11 rounds.

As a Program Manager, you will be responsible for owning the company's vision, strategy and execution of multiple new enterprise resource planning systems and 3rd party software with the company's OS.

What you will do:

• Working with internal customers, external partners and translating business requirements into scalable solutions
• Defining the implementation roadmap and timeline to meet business objectives
• Working across engineers, business stakeholders, external stakeholders, customer ops and partnering closely with business units
• Helping us execute on long term bets to help us hyper scale our business

Desired Candidate Profile

• Strong Program Management skills
• Experience working with business teams, consultants and implementation partners
• Experience implementing an ERP or CRM Tool at an organization- preferably Dynamics or SAP
• Proven track record of leading complex projects with multiple cross-team customers to delivery and completion
• Ability to determining business needs via consultation, business analysis, and targeted observations
• Strong oral and written communication skills
• Comfortable working alt Saturdays

• Minimum of 10+ years of experience working in the IT industry as a domain consultant and/or product owner and should be part of at least 2 complete IT project life execution cycles.
• Proficiency in the following automotive sales life cycle stages
• Sales Planning
• Sales Invoicing
• Sales Reporting

Pricing and Launch Steering

• We are looking for a success-oriented candidate who has a proven track record of IT consulting in the automotive domain.
• The candidate will have to define business/process models for automotive clients taking into account Industry best practices
• Work closely with global teams and business stakeholders in the automotive industry to drive business workshops to define requirements, develop product backlog, and elaborate functional specifications for an IT solution. The candidate should also be able to analyze requirements, model as-is and to be process and support business during testing.
• Should own and drive domain/ business thread of large IT programs ensuring that the solution exceeds client expectations.
• Lead the consulting team for client engagements and actively support /lead sales opportunities.

Preferred

• Minimum of 10 years manufacturing experience in one of the global automotive OEMs is a MUST and should demonstrate strong proficiency across the Auto Industry value chain and related best practices
• Minimum of 10+ years of proven experience in agile methodology performing the role of a product owner with certification in CSPO. Should also have worked on at least 1 agile tool (eg. JIRA). Should have expertise in at least 1 process modeling tool or BPM tool.
• Should have at least 10 years of experience in managing teams, including recruitment, coaching & mentoring, and performance management.
• Have led teams for client engagements and actively supported /led sales opportunities & RFPs working closely with senior managers, client engagement managers, and sales teams.
• Should be ready for extensive travels within and outside the county. Should have experience in working in a multi-cultural team spread in multiple time zones.
• Should have proven academic records and display thought leadership with a deep understanding of the latest technology trends in the automotive industry
• Conversant with spoken and written English.

Personal

• Besides the professional qualifications of the candidates, we place great importance in addition to various forms of personality profiles. These include:
• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High-quality awareness
• Excellent verbal and written communication skills