Automation Architect

Role Description

We’re looking for a confident and energetic Sales Development Representative to join our team in Mumbai.

This role is perfect for candidates coming from telecalling, telesales, or BPO voice backgrounds who are looking to move into a more growth-driven, sales-focused career.

What You Will Do:

• Make outbound cold calls to US prospects
• Generate qualified leads and build a strong sales pipeline
• Pitch our product confidently and explain its value
• Follow up with leads and convert interest into solid opportunities
• Maintain strong relationships with prospects and ensure a smooth experience
• Work closely with the sales and product teams to achieve monthly targets
• Represent mple.ai professionally with excellent communication skills

If you’ve worked in a call center or telesales environment and want a role where your communication skills can rapidly grow your career — this is your next step.

Qualifications (Who We’re Looking For):

• 1–3 years of experience in Telecalling / Telesales / BPO Voice / Outbound Calling (International)
• Strong English fluency and confident phone presence
• Hands-on experience with cold calling, lead generation, or outbound sales
• Comfortable working in an afternoon shift aligned with international calling hours
• Target-driven, persuasive, and motivated to grow
• Bachelor’s degree in any field
• Bonus: Experience speaking with US/UK customers or handling international calls

Details:

Job Location: Mulund West , Mumbai

Experience: 1-3 Years

Work Mode: Hybrid

Work hours: 1 - 10 pm IST

As an IT Technical Lead, you will play a crucial role in managing and leading a team of IT professionals. You will be responsible for providing technical guidance, overseeing project execution, and ensuring the successful delivery of IT solutions. Your expertise will be instrumental in driving innovation, implementing best practices, and maintaining a high level of technical excellence within the organization.

Key Responsibilities:

Team Leadership: Lead a team of IT professionals, including developers, engineers, and support staff. Provide guidance, mentorship, and technical expertise to ensure team members' growth and success. Foster a collaborative and positive work environment.

Technical Strategy and Planning: Develop and implement a strategic technical roadmap aligned with the organization's goals and objectives. Stay up to date with emerging technologies and trends, and assess their applicability to the organization's IT infrastructure. Make recommendations for technology adoption or enhancements.

Project Management: Oversee the execution of IT projects, including resource allocation, task assignments, and timelines. Collaborate with stakeholders to gather requirements, define project scope, and ensure successful project delivery. Monitor project progress, identify and mitigate risks, and resolve issues as they arise.

Technical Expertise: Serve as a subject matter expert in various IT domains, such as software development, infrastructure management, cybersecurity, and data management. Stay informed about industry best practices and provide guidance on technical standards, frameworks, and methodologies. Conduct research and evaluation of new technologies to support business objectives.

Collaboration and Communication: Collaborate with cross-functional teams, including business stakeholders, product managers, and other IT teams. Effectively communicate technical concepts and solutions to both technical and non-technical stakeholders. Foster strong relationships with external vendors and partners.

Troubleshooting and Issue Resolution: Assist in troubleshooting complex technical issues and provide guidance to team members in resolving them. Identify root causes, implement corrective actions, and develop preventive measures to avoid similar issues in the future. Ensure the timely resolution of critical incidents.

Continuous Improvement: Drive continuous improvement initiatives within the IT department by identifying areas for optimization, streamlining processes, and implementing automation where applicable. Promote a culture of innovation, learning, and knowledge sharing within the team.

Qualifications and Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Proven experience in a technical leadership role, managing and leading a team of IT professionals.

Strong technical background in one or more IT domains, such as software development, infrastructure management, cybersecurity, or data management.

In-depth knowledge of industry best practices, emerging technologies, and trends.

Proficiency in project management methodologies and tools.

Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.

Strong problem-solving and troubleshooting abilities.

Demonstrated ability to drive innovation, implement process improvements, and foster a culture of continuous learning.

• Prospecting for potential new clients and turn this into increased business.
• Meet potential clients by growing, maintaining, and leveraging your network.
• Identify potential clients, and the decision makers within the client organization.
• Research and build relationship with new clients.
• Set up meetings between client decision makers and company's decision makers and company's practice leaders/ Principals.
• Plan approaches and pitches.
• Work with team to develop proposals that speaks to the client's needs, concerns, and objectives.
• Participate in pricing the solution/services.
• Handle objection by clarifying, emphasizing agreement and working through differences to a positive conclusion.
• Use a variety of styles to persuade or negotiate appropriately.
• Present new products and services and enhance existing relationship.
• Work with technical staff and other internal colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.

Candidates with good Accounting knowledge, Ms Excel skills, English communication skills, good learning skills, below 30 Yrs age, residing in Kolkata, and want to grow rapidly, Those who are not from an Accounting background, please don't apply.

• Work with development teams and product managers to create software solutions.
• Design client-side and server-side architecture.
• Build the front-end of applications.
• Develop and manage well-functioning databases and applications.
• Write effective APIs.
• Test software to ensure responsiveness and efficiency.
• Troubleshoot, debug and upgrade software.
• Create security and data protection settings.
• Build features and applications with a mobile responsive design.
• Write technical documentation.
• Work with data scientists and analysts to improve the software.

Qualifications:

Degree in Computer Science, Software Engineering or relevant field.
Experience with Java, Spring, and Restful API's.
Experience with Database development (MySQL, Postgres, etc).

Proven experience as a Full Stack Developer or similar role. Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, jQuery).
Knowledge of multiple back-end languages (e.g. Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js).
Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache), and UI/UX design.
Experience with AWS or other cloud environments

• Key responsibility is to design & develop a data pipeline for real-time data integration, processing, executing of the model (if required), and exposing output via MQ / API / No-SQL DB for consumption
• Provide technical expertise to design efficient data ingestion solutions to store & process unstructured data, such as Documents, audio, images, weblogs, etc
• Developing API services to provide data as a service
• Prototyping Solutions for complex data processing problems using AWS cloud-native solutions
• Implementing automated Audit & Quality assurance Checks in Data Pipeline
• Document & maintain data lineage from various sources to enable data governance
• Coordination with BIU, IT, and other stakeholders to provide best-in-class data pipeline solutions, exposing data via APIs, loading in down streams, No-SQL Databases, etc

Skills

• Programming experience using Python & SQL
• Extensive working experience in Data Engineering projects, using AWS Kinesys,  AWS S3, DynamoDB, EMR, Lambda, Athena, etc for event processing
• Experience & expertise in implementing complex data pipeline
• Strong Familiarity with AWS Toolset for Storage & Processing. Able to recommend the right tools/solutions available to address specific data processing problems
• Hands-on experience in Unstructured (Audio, Image, Documents, Weblogs, etc) Data processing.
• Good analytical skills with the ability to synthesize data to design and deliver meaningful information
• Know-how on any No-SQL DB (DynamoDB, MongoDB, CosmosDB, etc) will be an advantage.
• Ability to understand business functionality, processes, and flows
• Good combination of technical and interpersonal skills with strong written and verbal communication; detail-oriented with the ability to work independently

Functional knowledge

• Real-time Event Processing
• Data Governance & Quality assurance
• Containerized deployment
• Linux
• Unstructured Data Processing
• AWS Toolsets for Storage & Processing
• Data Security

•  Candidate must haveexpereince into Php with laravel.
• Good communication skills.