Junior Software Engineer - Data Science

Review Criteria

• Strong Data Scientist/Machine Learnings/ AI Engineer Profile
• 2+ years of hands-on experience as a Data Scientist or Machine Learning Engineer building ML models
• Strong expertise in Python with the ability to implement classical ML algorithms including linear regression, logistic regression, decision trees, gradient boosting, etc.
• Hands-on experience in minimum 2+ usecaseds out of recommendation systems, image data, fraud/risk detection, price modelling, propensity models
• Strong exposure to NLP, including text generation or text classification (Text G), embeddings, similarity models, user profiling, and feature extraction from unstructured text
• Experience productionizing ML models through APIs/CI/CD/Docker and working on AWS or GCP environments
• Preferred (Company) – Must be from product companies

Job Specific Criteria

• CV Attachment is mandatory
• What's your current company?
• Which use cases you have hands on experience?
• Are you ok for Mumbai location (if candidate is from outside Mumbai)?
• Reason for change (if candidate has been in current company for less than 1 year)?
• Reason for hike (if greater than 25%)?

Role & Responsibilities

• Partner with Product to spot high-leverage ML opportunities tied to business metrics.
• Wrangle large structured and unstructured datasets; build reliable features and data contracts.
• Build and ship models to:
• Enhance customer experiences and personalization
• Boost revenue via pricing/discount optimization
• Power user-to-user discovery and ranking (matchmaking at scale)
• Detect and block fraud/risk in real time
• Score conversion/churn/acceptance propensity for targeted actions
• Collaborate with Engineering to productionize via APIs/CI/CD/Docker on AWS.
• Design and run A/B tests with guardrails.
• Build monitoring for model/data drift and business KPIs

Ideal Candidate

• 2–5 years of DS/ML experience in consumer internet / B2C products, with 7–8 models shipped to production end-to-end.
• Proven, hands-on success in at least two (preferably 3–4) of the following:
• Recommender systems (retrieval + ranking, NDCG/Recall, online lift; bandits a plus)
• Fraud/risk detection (severe class imbalance, PR-AUC)
• Pricing models (elasticity, demand curves, margin vs. win-rate trade-offs, guardrails/simulation)
• Propensity models (payment/churn)
• Programming: strong Python and SQL; solid git, Docker, CI/CD.
• Cloud and data: experience with AWS or GCP; familiarity with warehouses/dashboards (Redshift/BigQuery, Looker/Tableau).
• ML breadth: recommender systems, NLP or user profiling, anomaly detection.
• Communication: clear storytelling with data; can align stakeholders and drive decisions.

Proven experience as a Data Scientist or similar role with relevant experience of at least 4 years and total experience 6-8 years.

· Technical expertiseregarding data models, database design development, data mining and segmentation techniques

· Strong knowledge of and experience with reporting packages (Business Objects and likewise), databases, programming in ETL frameworks

· Experience with data movement and management in the Cloud utilizing a combination of Azure or AWS features

· Hands on experience in data visualization tools – Power BI preferred

· Solid understanding of machine learning

· Knowledge of data management and visualization techniques

· A knack for statistical analysis and predictive modeling

· Good knowledge of Python and Matlab

· Experience with SQL and NoSQL databases including ability to write complex queries and procedures

Printrove is India’s leading Print-on-Demand dropshipping platform, powering 12,000+ merchants with seamless integrations, fast fulfillment, and a vast product range. We exist to empower “Merchpreneurs” — artists, creators, entrepreneurs, and startups — to bring their brand ideas to life without worrying about operations. 

We are now looking for a Customer Success Executive who can own the merchant journey, solve problems with empathy, and ensure that every merchant scales confidently with Printrove.

Role Overview:

The Customer Success Executive will be the first line of interaction for our merchants, combining customer support excellence with proactive success ownership. You will ensure merchants feel supported, resolve operational queries quickly, and guide them towards using Printrove effectively to grow their business.

This role is critical as you’ll act as the bridge between our merchants and internal teams (operations, sales, product).

Key Responsibilities:

Customer Support (Reactive):

• Respond to merchant tickets and inquiries on Zoho Desk with empathy and accuracy.
• Troubleshoot operational issues such as orders, printing, shipping, or integrations.
• Escalate recurring or critical issues to the operations/product teams and ensure closure.

Customer Success (Proactive):

• Onboard new merchants smoothly — guide them through integrations, catalog access, and first sample orders.
• Nudge merchants towards success milestones (placing their first order, upgrading to Business Plan, scaling monthly orders).
• Track merchant health metrics (order frequency, repeat rates, quality issues) and follow up proactively.
• Collaborate with the Sales/KAM team to upsell or cross-sell relevant products and services.

Collaboration & Ownership:

• Document recurring issues, feedback, and feature requests into Zoho CRM/ClickUp.
• Partner with Operations to resolve root causes of quality or shipping complaints.
• Support Marketing in community campaigns, webinars, and engagement initiatives for merchants.
• Continuously improve knowledge base, playbooks, and SOPs to make merchant support more efficient.

What Success Looks Like

• Merchant queries are resolved quickly with minimal escalations.
• New merchants complete onboarding smoothly and place their first orders.
• Merchant retention improves — fewer churns, more merchants cross higher order volumes.
• Proactive merchant engagement (check-ins, nudges) leads to measurable increases in Business Plan upgrades or repeat orders.

What We’re Looking For

• 1–3 years of experience in Customer Support / Customer Success roles, ideally in SaaS, eCommerce, or D2C.
• Strong communication skills in English (Hindi/Tamil a plus).
• Empathy-driven — ability to listen, understand, and solve problems like a partner.
• Comfortable with tools like Zoho Desk, Zoho CRM, ClickUp, and Shopify/WooCommerce.
• Proactive, process-oriented, and thrives in a fast-paced startup environment.

Why Join Printrove?

• Be part of a movement of Merchpreneurs shaping India’s eCommerce ecosystem.
• Own impactful work — you’re not just answering queries, you’re driving merchant growth.
• Work with a team that values innovation, integrity, ownership, curiosity, empathy, and empowerment.
• Opportunity to grow into Key Account Management or Customer Success Manager roles as we scale.

Job Description:      

• Extensive experience in Appian BPM application development
• Knowledge of Appian architecture and its objects best practices
• Participate in analysis, design, and new development of Appian based applications
• Team leadership and provide technical leadership to Scrum teams
• Must be able to multi-task, work in a fast-paced environment and ability to resolve problems faced by team
• Build applications: interfaces, process flows, expressions, data types, sites, integrations,
• Proficient with SQL queries and with accessing data present in DB tables and views
• Experience in Analysis, Designing process models, Records, Reports, SAIL, forms, gateways, smart services, integration services and web services
• Experience working with different Appian Object types, query rules, constant rules and expression rules

 Qualifications 

At least 6 years of experience in Implementing BPM solutions using Appian 19.x or higher

• Over 8 years in Implementing IT solutions using BPM or integration technologies
• Certification Mandatory- L1 and L2 a
• Experience in Scrum/Agile methodologies with Enterprise level application development projects
• Good understanding of database concepts and strong working knowledge any one of the major databases e g Oracle SQL Server MySQL

• Appian BPM application development on version 19.x or higher
• Experience of integrations using web services e g XML REST WSDL SOAP API JDBC JMS
• Good leadership skills and the ability to lead a team of software engineers technically
• Experience working in Agile Scrum teams
• Good Communication skills

What you’ll do 💯

• Work closely with recruiters/hiring managers to understand customer pain points and opportunities for features and improvements

• Developing the exact pixel-perfect & Responsive UI from the designs provided
• Lead or participate in design reviews, code reviews and architecture evolution discussions. quality & performance goals

  development efficiency.
  
  

• At least 2 Years of relevant work experience in React JS
• Experience in developing responsive Web Applications Development and reusable UI elements

• Architect and develop scalable and maintainable applications
• Expert Programming experience in HTML, CSS, JavaScript and React JS with the expertise to fuse these with modern web development practices

• Helping in building of Business Development decks & sales pitches
• Supporting in organizing PR initiatives
• Scoping of prospective investor network

Desired Candidate Profile

• MBA (General or Marketing or related) preferred
• 1+ years of experience in Strategy, Marketing, PR or CEO/Founders’ office teams
• Non-MBAs with 3+ years of experience in related fields can also apply    

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.